SUMMARY:

• 6+ years experience as Business Analyst in directing cross - functional teams of technical experts to analyze systems & processes and implement infrastructure improvements.
• Insurance experience includes Personal Property Casualty and Commercial Automobile Product knowledge, Reinsurance for Commercial Property Casualty, Group and Life Insurance Systems
• Extensive experience in conducting Market Research, Feasibility Studies, Data Analyses, Data Mapping Gap Analyses, Risk Identification, Risk Assessment, Risks Analyses, and Risk management
• Expert in commercial Property and Casualty and Personal Lines Insurance experience with national carriers.
• Experience in facilitating Joint Requirement Planning (JRP) sessions with Business User Groups, conducting Joint Application Development (JAD) sessions with IT Groups and Conflict Management with Project team members.
• Good knowledge of Web Services, SOAP programming, WSDL, XML technologies DTD, SAX and XSLT
• Expert in the Property, Casualty, Annuities, Disability, and Supplemental Insurance policies include administration, sales, customization, claims, pensions and CMS.
• In depth knowledge Rational Unified Process (RUP) methodology, Use Cases, Software Development Life Cycle (SDLC) processes, Object Oriented Analysis and Design (OOA/D).
• Facilitated Change Management across entire process from Project conceptualization to Testing through Project Delivery, Software Development and Implementation Management in diverse Business and Technical Environments.
• Extensive experience in Testing, Manual and Automated using tools Win Runner, Load Runner, Quick Test Pro, TestDirector, Rational Robot or Web and Client/Server Applications & Mainframes
• Extensive experience in developing Use Cases, creating Screen Mockups, conducting Gap Analysis and Impact Analysis, SWOT analysis, Cost Benefit Analysis, Risk Analysis.
• Involved in Test Planning, Test Preparation, Test Execution, Issue Resolution and Report Generation to assure that all aspects of a Project are in Compliance with the Business Requirements.
• Strong experience in conducting User Acceptance Testing (UAT) and documentation of Test Cases. Expertise in designing and developing Test Plans and Test Scripts.

PROFESSIONAL EXPERIENCE:

Confidential, Indianapolis, IN

QA Analyst

Roles/Responsibilities:

• Developed Test Scripts for Automation of the web-based application in QuickTest Pro (QTP).
• Developed and executed SQL Queries for data transaction and database integrity using TOAD.
• Responsible for updating and maintaining the Quality Center for all the defects found during functional and regression testing and follow up the bug life cycle.
• Wrote Java Script using Selenium for unit testing in JUnit framework.
• Performed Smoke, Functional, Integration, Stress and Regression testing of the website.
• Prepared reports and test results after each release cycle for management and further test planning.
• Tested GUI and functionality of the application under test using multiple browsers such as Netscape Navigator, MS Internet Explorer, AOL and Mozilla on multi platforms and interpreted the positive and negative results.
• Created and executed test scripts for UAT testing.
• Manage and maintain the test harness, automation code and project documentation in ClearCase.
• Used SQL queries and generated reports. Ensured all test plans, test cases, and documentation were traceable to original requirements.
• Manually performed back-end testing on Oracle database by writing SQL queries.
• Requirements review, Design review, test plan review, test cases review meetings coordination.
• Documented weekly reports, interim test reports, build status reports, etc. preparation and presentation to management.
• Compared and analyzed actual to expected results and report all bugs to development team at the Software defects review meetings.
• Experienced in multiple system design and modeling methodology such as Agile/Scrum for the purpose of management.
• Performed Ambiguity Review and Risk analysis of the application.
• Coordination with development team, manual testing team and tech support team.
• QA weekly meetings, proposals for resolving the conflicts.

Environment: QuickTest Pro (QTP), Quality Center, Performance Center, Selenium, Java Script, JUnit, Windows, UNIX, C, C++, Oracle, SQL Script, VBScript, ClearCase, IE, Netscape

Confidential, Keene, NH

QA Analyst

Responsibilities:

• Gathered Requirement Specification Document and Manuals to understand the system and rating rules with extensive interaction with the business users.
• Provide customer service and support for Property & Casualty risk management needs
• Worked on Commercial lines Property and Casualty Insurance including both policy and claim processing and reinsurance.
• Analysis of business requirements and system requirements of the client and also for Property and casualty modules
• Explained Property & Casualty terms, Insurance Rules, Workers Compensation, Claims Process to the Dev. team
• Involved in developing Test Plan, Test Scripts and Test Cases.
• Engaged in writing Functionality, GUI, Navigation and Scenario test cases for New Business, Endorsements, Cancellation and Reinstatement.
• Performed Smoke Testing for both Auto and Homeowners Insurance.
• Attended Project Change Request (PCR) meetings and performed PCR testing.
• Assisted in the documentation of requirements for the Guidewire Claim Center claims management system as a business analyst.
• Analyzed the objectives and scope of each stage of testing process from the test plan on Guidewire.
• Integration Testing of Guidewire Policy Center with Claim and Billing Systems.
• Expertise in developing Automation Frameworks for Web Applications using QTP.
• Preparing & updating functional requirement specification document for Guidewire Claim Center 7.2 configuration on the out of box functionality. Coordinated with QA team in preparing for compatibility testing of Guidewire solution.
• Reviewed client business requirements to identify product gaps in the Guidewire product
• Compared Mainframe Output with Dragon Output for both Homeowner and Auto Insurance.
• Review the automation framework for the Dragon Application.
• Tested Application functionality, business flow and Database Driven Testing using QTP.
• Involved in Parameterization, by replacing fixed values with parameters, check the application performs the same operations with multiple sets of data.
• Experience in using ETL tools like Informatica, DataStage for Data Integration and tested the Data Migration from source to target using complex SQL queries.
• Developed Test Plans, Test cases using ALM.
• Testing and Regression Testing, Selenium, Cucumber, Calabash, Groovy, EMV, Scripting, Python, Ruby.
• Configured Selenium Web Driver, Ant tool and created selenium automation scripts in java using Junit prior to agile release.
• Experience in ETL Testing/Data warehousing testing /Data Quality testing.
• Source to Target Mapping (STM) in the system integration, data warehouse, and data migration projects.
• Responsible for analyzing various data sources such as flat files, ASCII Data, EBCDIC Data, Relational Data (Oracle, DB2 UDB, MS SQL Server) from various heterogeneous data sources.
• Designed dynamic SSIS Packages to transfer data crossing different platforms, validate data during transferring, and archived data files for different DBMS.
• Developed reports out of the consolidated data warehouse for the business users using MS SQL Server Business Intelligence Development Studio.
• Created different SSRS Reports based on the user's requirements, such as Tablix Reports, Matrix Reports, Parameterized Reports, Sub-reports, Charts, and Grids using SQL Server Reporting Services 2012.
• Worked in different automation tools QTP, Rational Robot, Selenium, JMeter, and Neoload.
• Extensively worked with Jmeter in analyzed applications performance for varying Loads and Stress conditions.
• Tested compatibility of application for dynamic and static content under various cross browsers using HTML IDs and XPath in Selenium.
• Created automation scripts in SOAP UI using Groovy Script for web services testing.
• Interacting with the stakeholders to get a better understanding of client business processes and gathered documented the business requirements.
• Identified SMEs (Subject Matter Expert) and drove the requirements gathering Worked on High Level Requirements with SME’s, Developers and Stakeholders for different applications.
• Exported Test case Scripts (Java-Selenium Web Driver) in Eclipse IDE and modified the Executed SOAP based web services for APItesting (Java client and SoapUI).
• Developed test code in Java language using Eclipse IDE.
• Automated web application using Selenium-RC and Java.
• Worked on Selenium IDE, and Web Driver. Made, and checked the Java codes as per requirement.
• Coordinated and prioritized outstanding defects and enhancement/system requests based on business requirements, allowing sufficient time frame to ensure accuracy and consider deadlines
• Preformed regular sittings with stakeholders modeled business requirements through JAD/JAR sessions and maintained project stakeholder request baselines.
• Generated the detailed reports of the Bugs, Pass-Fail report and Assigned defects using QC
• Participated in Triage Meetings, weekly status meetings with IT and business people.

Environment: QTP, QC, Oracle, SQL, Java, JavaScript, HTML, Windows NT/2000, UNIX HP, UNIX Shell Script

Confidential, Columbus, Ohio

QA Manual Tester

Responsibilities:

• Help review and contribute to product documentation
• Work closely with development team to resolve various issues.
• Worked on a UNIX platform and experience in backend testing by executing SQL queries
• Manually tested the web application to ensure the flow of the application functionality
• Developed and maintained Test & Traceability Matrices
• Created complex SQL scripts and embedded them into the UNIX Shell scripts to automate the Back-End testing
• Performed backend testing using UNIX shell scripts
• Extensive use of UNIX shell scripts to perform the database/backend testing
• Performed Sanity and Smoke Testing manually
• Enhanced use of Shell Scripts
• Performed backend testing to validate the data using SQL queries
• Performed negative and positive testing using SQL queries
• Quality Center was used to create the test plan, store test cases and run the test sets.
• Interacted with developers to report and track bugs using Quality Center.
• Detected and reproduced the defects, and logged defects using Mercury Quality Center.
• Generated the test execution report in Mercury Quality Center to be reviewed by the QA Manager and development team.
• Used shell scripting to run the scripts as a part of creation of test environment and then validate the data.
• Extensive use of lengthy and repetitive UNIX scripts into a single, simple command
• Detected and reported bugs using Mercury Quality Center to be reviewed by the QA Manager and development team.

Environment: Load Runner, Mercury Quality Center, Windows 2000, Oracle/Unix, SQL, XML, HTML.

Confidential, Morristown, NJ

Sr.QA Analyst

Responsibilities:

• Involved in both Manual and Automated testing of the application in all three centers.
• Designing our specific product which is called WATCHDOG, by this product customer can start or stop their engine anywhere in the world through internet
• Plan tests with Quality Center (Design Steps and Run Tests) and also prepared detailed documentation with Screen Shots.
• Written test cases/scripts, creating reusable test data, test case automation, and test execution.
• In created Various GUI Check points, Synchronization points, and performed exception handling.
• Performed White Box Testing, Black Box Testing to check the functionality and user requirements.
• Regression Testing followed by the System Testing and Negative testing.
• Worked extensively with Quality Center for defect reporting and tracking.
• Used SQL to view data to verify test results and ensure that appropriate data conditions exist.
• Verify the status of submitted bugs, and participate in bug review/prioritization activities.
• Was Responsible to test WCF services using SOAP UI and web service Client.

Environment: Quality Center 9, C, C++, ASP.Net, WCF, SOAP UI VBScript, Windows 2000, SQL Server, MS Excel, Internet Explorer, XML, HTML, DHTML, UNIX.