SUMMARY:

• Very strong in Sales Force QA methodologies / SDLC and STLC. Proven track record of QA technical Knowledge, business Process and global service delivery. Self - motivated and consistently pursuing new challenges to stretch abilities, expand knowledge with collaboration and partnerships.
• Over 8 + years of I.T Experienced in SFDC /Web based Testing/Functional Testing of UNIX/Linux/Windows, Client Server and Cloud Applications in Various domains like Telecom, Financial, Banks.
• Experience in Testing of Voice Portals(VRU/IVR),Sales Force/CRM, Confidential CRM, Ordering System - OMS,CSG orders, ICOMS orders, CABS billing,ASR, Confidential Ensemble,Enabler Billing - Front End Online, Batch - AR,Collections etc.
• Strong Knowledge in IVR,Sales Force application, Sales, Marketing, Customer Support.
• Working Expereience on Cloud platform of Salesforce (Communities, Service, Marketing etc)
• Experienced in Telecom Testing of TDM/TAC - Test accounts, Orders Creation in L-CSG Prod/QAKA, L-TWC CSG and ICOMS Billings of Prod/QAHA, Training, BHN Prod Environments for the Customers, QA Teams of SIT, E2E, UAT/CETC, SBPP, Field Technicians and Other Stake holders TDM/TAC requests.
• Strong Experience in Triage, Test Management tools such as Quality Center (with a certification in HP Quality Center) and Defect management tools such as JIRA,qTest, Rally, and Agile Testing.
• Experience in Agile testing methodology.
• Experience in Oracle, SQL, Linux, UNIX, AS400.
• Experience in Coordinate with both the onshore and offshore testing leads, Capacity on Multiple Projects handling, Release level initiatives.
• Hands on Experience on backend testing using SQL statements to verify the data.
• Experience in Web Services testing using REST, SOAP XML, EJB, socket-based, JMS.
• Experience in IVR applications (Genesys,Avaya, Integrated Voice Portals-ISP - NSP (National Screen) for the Cust Identification, Authentication, RMVP - Billing and Payments, DIY - Self Serve,CTVP - Repair and COVP - For the Sales Orders and execution of Cyara.
• Experience in Requirements Gathering for SIT(ST), UAT / CETC(Customer Experience Testing and Certification), BAU,E2E,RTC LAB and writing, reviewing TCs with Dev, IT, Network teams and FSC,BSSC,CCSC teams for the RTCI,IVR portals in UAT,E2E lab envs based on BRDs,FRDs, and Updating the Routing Transfer Groups via Visio documents for the Calls routing between agents and call flows. Testing DM, PP using UI user interface.
• Understanding of UI ( User Interface documents for NSP,SHOP,RMVP,CTVP,COVP) etc its logic and DMs(Dialog Modules),PPs(Play prompts), routing Parameters, principles, routing groups etc.
• Experience in IVR applications (Genesys,Avaya, Integrated Voice Portals-ISP - NSP (National Screen) for the Cust Identification, Authentication, RMVP - Billing and Payments, DIY - Self Serve,CTVP - Repair & Technical, COVP - Customer Ordering Voice Portal for Pending Orders, RTCI - Real Time Customer Insight, National Best Insight(NBA) - an IVR Call Center /Agent/Tech Support Domain Applications.
• Experience in IVR applications testing (Using Genesys,Avaya products in Integrated Voice Portals-ISP - NSP (National Screen) for the Cust Identification, Authentication, RMVP - Billing and Payments, DIY - Self Serve,CTVP - Repairs.
• Expertise in Contact center solutions, Nice call recording, and Oracle Session Border controllers testing.
• Experience in Lab testing, Remote Agent Desktop - Voice,Video,WebCallback,IIM,WebChat,Fax,SocialMedia etc,VDI agent - VOIP Client,UI,Configuration Management using Contact Center Control Manager, Agent Profile, Application Distribution through VDI Management.
• Tested IVR functionality and routing groups, VDNs between modules of NSP, RMVP, SHOP, CTVP etc.
• Find your call for 30days from Production Call recording between Customer VP and Agent in Qfinity tool.

TECHNICAL SKILLS:

Operating Systems:: Linux, HP-UNIX/X-TERM, Sun Solaris, Windows NT.

RDBMS: ORACLE, S QL/Stored Procedures, MS Access, Toad.

Web Server: IIS, Web logic, IBM Web sphere,TIBCO.

Editor/Tools: CSG,ICOMS,Rumba,Triage,ALM/HP Quality Center,Remedy,Rally,Jira, qTest, Web track, I-track, Rational Clear Quest, Share Point, Rational Test Manager, TFS,Rally,MAESTRO, Sales Force/CRM, Confidential CRM, OMS,POS,IVR, Batch AR,Collections, CSM,Billing, FBF, Enabler AMC, Invoicing, End of Day(EOD) Map - AR & Collections, Enabler - 3G,4G, LTE Usage, EOC/MAPA, MAPC, Turbo Charge (AC,A&F, AC Rater),OLC,S-View ( Clarify CRM),Bill - AMSS, E-care, DDPF, DDP Emulator, IBM Mainframe, DPI(Green Screen) / AS400 I-Series,MF, Tandem, Web Services, API Tester /APIs, E2E, Agile Testing, SDLC, .NET, SalesForce,Middleware,Weblogic,Device Testing, IOS,Android,GSM,CDMA, LTE, IVR VRU DTMF, Cyara Tool.

PROFESSIONAL EXPERIENCE:

Confidential, St. Louis, MO

Sr QA Analyst

Responsibilities:

• Tested the Customized Sales force application to Frontier like creating Contacts, address validation with Geo code, Credit Check with Equifax,adding Packages & Promotions( 1y,2y,3y,M2M term), adding phone lines / access lines for different pps from product catalogue,Its rate prices/other charges validation and Its features(CallerID,Call waiting,callwaiting ID,Standalone vm,Voice mail,vm notification,CF,Number of rings, Speed Calling, Touch Tone,auto busy redial, automatic call return,LineHunt features), blocks, Local,long distance and Other Services such as DSL Internet Service, Copper/HSI, Vidoe,CPE,Wireless, collections, Account Info, Lifeline,Service A/c – directory Listing(LN LISRED,,NL,NP NOT Published) and Pending Services completion of orders,Shedules as per availability of Time slots in Calender,SO Memos and Open the Orders in DPI GUI AND LINE Card information and verify all promos, pending services, Status of the Order etc.
• Tested Sales force for residential/business new customers and also loading the data with Apex data loader tool from production for new/exiting forms data testing, functional testing, Regression Testing and UAT/CETC Testing etc.
• Working Expereience on Cloud platform of Salesforce lightning (Communities, Service, Marketing etc)
• Experienced in Sales Force CRM, OMS, CSG, ICOMs, Black screen (Green Screen) - AS400 I-series Testing for Telecom wireline Orders, Accounts and Provisioning.
• Experience in Orders Creation through Various Channels (Sales Force) and Processing of Services for new and migrated (conversion) customers.
• Tested Sales force on Sales cloud & Service Cloud for residential and Business customers.
• Experience in creation of reports using Share Point, Xls, Jira / Zephyr, qTest, Remedy and responsible for the test creations,exectution, Retesting of Support issues on Spectrum Business Pricing and Packing (SBPP) etc.
• Experience in Agent prompts of Billing Agent, internet problem Agent, Service Problem Agent, TV ProblemAgent, IPTV, MultipleService Agent etc via VP by System and User Responses for DSL,HSI,U-Verse and VOIP Telephone Services etc.
• Experience in IVR testing scenarios of Pay Arrange with Past Due, Pay by pin/no pin, Payment Arrangements and Eligibility, Payment Start – Combined Bill, Payment Menu Check, Auto Pay, Upgrade Eligibility etc.
• IVR with Cyara IVR tool experience with Regression Scenarios such as Order Status,SNP,PPV,Pay Now by Phone, Balance, De enroll PFB ( Cancel Paper free Billing),Duplicate Bill, Pay Loc, Store Loc, Pay Mail Address,Disonnect Service, New Products, SNP Future Payments, Payment Arrangements, Report a Payment, Pay Now, Feature Info,Fios Availability etc with and without PINs, in English and Spanish.
• Experience in Using IVR Tools Using CDR tools, Tracing of Logs using Unix/Linux, other info and Validations against Voice Portal UI documents,IR and WRs.
• Experience in IVR XMLs testing, Call Center applications, Routing, VDNs, Transfer groups, Skills Testing, NICE Call recording Testing, VP call recordings testing.
• Experience in IVR applications Testing in UAT.
• Experience in SQL using Toad etc.

Environment: Sfdc,Salesforce, Apex,Data Loader,IVR/VRU – Gensys, Cyara, Charter Network,L-TWC-CSG/ICOMs,BHN ICOMs billing,Middleware,NextGen Provisioning, Mediation and Billing,TDM, IVR,SBPP,Rumba/Black Screen,UAT/E2E Testing, Linux, HP-UNIX, SQL/Stored Procedures, TOAD,Oracle,AS400,Jira, Zephyr,qTest, Remedy, CRM, SDLC/STLC.

Confidential, Richardson, TX

Sr.QA

Responsibilities:

• Experience in System Interface testing,E2E,UAT testing of Verizon Conversion Customers(TX,FL,CA Regions) into Frontier Communication Billing System in CC&B of Sales Force/Sterling,Dynamics,CRM,OMS,AS400 I-series/DPI Green Screen etc.
• Experience in Testing of Sales Force Ordering, Provisioning, Mediation and Billing applications.
• Tested Sales force for residential/business new customers and also loading the data with Apex data loader tool from production for new/exiting forms data testing, functional testing, Regression Testing and UAT etc.
• Working Expereience on Cloud platform of Salesforce lightning (Communities, Service, Marketing etc)
• Experience in ST, UAT testing of MS Dynamics, NAV and B2B E-Commerce applications.
• Designing Test Strategy, test plans, test scenarios, test scripts for conversion of Verizon migration customers for Fiber Optics - Voice, Video and FiOS / HSI Internet customers into Frontier DPI/AS400 billing system.
• Experience in Orders Creation through Various Channels (Sales Force, Sterling) and Processing of Services for new and migrated (conversion) customers.
• Experience in creating Contracts/Customer Info, Follow ups, Case Management, Data Loader, Integration/Web Services in Sale Force.com, Cloud applications.
• Tested Sales force on Sales cloud & Service Cloud for residential customers and also loading the data with Apex data loader tool from production with export and Import conditions for new/exiting forms data testing and Regression Testing.
• Experience in Sale Force on Sales cloud & Service Cloud, Sterling applications - creating Contracts/Customer Info, Follow ups, Case Management, Data Loader, Integration/Web Services.
• Experience in MS Dynamics application testing in System Integration, E2E, UAT environments with end User Scenarios.
• Experience in Customer Care & Billing applications such as Sterling,DPI and Bill Validation, Validation of MRC,NRC,Adjustments,Payments,AutoCharge,Basic,NonBasic Charges, Other Charges & Credits, Prorated Charges, Footing Process, Bill Summary,Usage,CDRs,EDRs,RemittanceAddress.
• Experience in creation of Test requirements,Test Cases creation and Execution using HP ALM Quality Center, Jira, and Rally and responsible for the all opened defects till the closer.
• Experience in SQL using Toad etc

Environment: Sales Force lightning, Apex, Visualforce, HTML, CRM, MS Dynamics,Unix,sql,Web Services, SQL.

Confidential

QA Tester

Responsibilities:

• Experience in creating Contracts/Customer Info, Follow ups, Case Management, Data Loader, Integration/Web Services in Sale Force.com, Cloud applications.
• Tested Sales force on Sales cloud & Service Cloud for residential customers and also loading the data with Apex data loader tool from production with export and Import conditions for new/exiting forms data testing and Regression Testing.
• Experience in Enabler guiding / Event Rating - Event management, Incident management, Event Incident integration and Billing Applications.
• Experienced in Data testing, Functional Testing, Copy BAN, CM flow validation from TLG to Enabler and Its components.
• Experienced in AT&T Mobility and U-verse products-Bundles and Packages –HSI/Internet, TV/Video and Media Streaming in SI, UAT and E2E testing.
• Tested Client Customized Sales force application functionality Product Inquiry, Address Validation( Service address/Billing Address),credit check, PC,Service a/c, Memos, review, Orders, Create BAN, Move subscriber from BAN to BAN, Change subscriber, Change Bill Cycle, Add SOC, Delete SOC, Changing Price Plan, Changing Equipment, Suspend subscriber, Suspend BAN, Restore subscriber, Cancel BAN, Closed BAN.
• Experience in IVR XMLs testing, Call Center applications, Routing, VDNs, Transfer groups, Skills Testing, NICE Call recording Testing, VP call recordings testing.
• Tested DM USING speech DTMF and DTMF (frequencies identification validation logs, audio files listening and Call Analysis needs to be attached in defect) – Key words to digital voice recognisation – PORTALs testing of different Call center apps and Its routing to different agents of CSSC,BSSC– menu options and, NLU prompts, DM, play prompts, NLU Phrases etc as per real time customer intent and Testing of RTCI flags, prompts, Adhoc messages etc.
• Experience in Agent prompts of Billing Agent, internet problem Agent, Service Problem Agent, TV ProblemAgent, IPTV, MultipleService Agent etc via VP by System and User Responses for DSL,HSI,U-Verse and VOIP Telephone Services etc.
• Experience in IVR testing scenarios of Pay Arrange with Past Due, Pay by pin/no pin, Payment Arrangements and Eligibility, Payment Start – Combined Bill, Payment Menu Check, Auto Pay, Upgrade Eligibility etc.
• IVR automation with Cyara IVR tool experience with Regression Scenarios such as Order Status,SNP,PPV,Pay Now by Phone, Balance, De enroll PFB ( Cancel Paper free Billing),Duplicate Bill, Pay Loc, Store Loc, Pay Mail Address,Disonnect Service, New Products, SNP Future Payments, Payment Arrangements, Report a Payment, Pay Now, Feature Info,Fios Availability etc with and without PINs, in English and Spanish.
• Experience in Using IVR Tools Using CDR tools, Tracing of Logs using Unix/Linux, other info and Validations against Voice Portal UI documents,IR and WRs.

Environment: Change/Release MgmtSales Force lightning, HTML,CRM, Unix,sql,Web Services, SQL/Quest.

Confidential, Westchester, PA

QA Analyst

Responsibilities:

• Experience in Functionality Testing modules Billing System,DPI dark screen/green screen AS400 in SIT and UAT environments and Confidential -Ensemble, Enabler Billing System.
• Experience in Using ALM/HP QC, Rally, JIRA, and Remedy tools for Test Scripts, defect reporting and tracking.
• Tested APIs (Read and Write APIs) and Web Services for DDP Data Creation in Comcast, that involves Add House, Add Equipment, Delete house, Disconnect Contract, Change Box, Change Equip, Transfer house, Data Test etc.
• Experienced in Applications testing of CSM, Sales Force CRM, Billing /DDPF, DDP, DPI (Green Screen), AS400 applications to test System Testing and UAT scenarios.
• Experienced in Conversion /Migration from DDP to CSG biller in System, UAT and production environments testing.
• Comcast introduced a New Billing System Called ABCS ( Confidential Broadband Cable & Satellite) to replace their Legacy Billing System (DDPF). Confidential bought DDP, DDPF Applications from DDP Corporation and responsible for implementing the New Billing System (ABCS) to Comcast.
• Regression, Defects and Production testing of DDP Emulator, DPI (Green Screen)/AS400 Applications of Video, VOIP, Cable/HSI - Internet Customers.
• Worked on Planning, Pre-requisites, Validation of Enabler Billing/Invoicing module (INV) to produce the Statements (PDFs) for the different Cycles of each month.
• Ran Bill Preparation, Full Undo, Partial Undo, Confirmation and post Confirmation of the Invoicing and Validating the ABCS Tables in each stage in SI, UAT ends.
• Validating and Monitoring AMC Operational Daemons of EOD Deamons,24x7 Daemons, Billing Daemons and Monitoring the WL Servers
• Experienced in Tandem Servers/Repository, TACL, Server ports configuration settings, using Tandem DB data verification etc.
• Experienced in Creation of Orders, Provisioning, Running Usage, Invoices, EOCs, and AR & Collections modules etc.
• UAT Testing of Subscriber Resource Manager, Activation Manager, Billing/Invoicing (Including CPAC), AR & Collection, AMC,APIs, DDP Emulator.
• Experienced with DDP Tandem DB for Data Validation, Insertion of Data.

Environment: CRM, Confidential Migration/Conversion, Convergys/CSG Migration/Conversion, PayNow,ETF,Payment Tech, Video, Media, Voice, Data testing, VOIP, Internet, DDP,DDPF Billing, Linux, HP-UNX,SunSolaris,SQL TOAD,Tandem DB,ORACLE,ALM/HPQC,JIRA,Clear Quest, Share Point, AMC, Enabler (All Modules – OMS,CRM,AMSS,E-bill, Product Catalog, CPAC, Invoicing, Billing, AR EOD/EOM,API Tester, Web Servces,Control-M,Maestro Schapi, AgileTesting,POS,Sales Force, Cloud Environments,SDLC and STLC etc.

Confidential, Atlanta, GA

Senior QA Engineer

Responsibilities:

• Experience in Batch Processing Credit Card/Debit Card Processing, auto loans, auto leases, equipment leases, recreation vehicles and commercial truck loans.
• Experience in Requirements analysis, Project Estimation, Test design, Defect Management, and Risk assessment
• Experience in different applications of Auto loans, Home-Banking, Real-estate, Investment, Insurance Products etc
• Experience in Application Liquidity Management System (LMS), a Bloomberg based application that offers on-line, real-time access to several diversified professionally managed investment portfolios.
• Experience in Testing of Regression for Fix Protocol and Fix Engine.
• Expertise on Brokerage Applications testing of Place Orders for Stocks, Mutual Funds and Options, Validation of Commissions.
• Research and Track Securities, Free Quotes, Planning and Fundamental Analysis Reports, Validation of Previous A/c statements, Trade Confirmations, and Tax documents.
• Experience in Creating of Watch Lists and E-notification Validation.
• Performed Web services and workflows testing and automated the test suit and test cases using SOAP UI.
• Experience in providing QA Training activities to new team members and documentation preparation activities and assured the completion of tasks / documentation, milestones within the stipulated time frame.
• Experience in Using Green Screen – DPI /AS-400 for the Auto Loan Application Functionality Testing.
• Written SQL, ODI INTEGER, Queries and verified the database values, XML file Validation.
• Experience in SOAP –UI / Web services testing of different features of the Application
• Experience in a QA methodology for SunTrust’s Auction Market Preferred Security Trading System (AMPS). A web based trader’s tool to manage Auction Market Securities.
• Experience in executing test cases and scripts, tracking issues, status updates, in Test Director and review progress reports.

Environment: Batch CC/Debit Processing, AR,Collections,ClearQuest,Test Manager,ALM/HPQC,DB2,Oracle,SQL, REST,Soap-UI WebServices,Unix,Linux,Control-M,AutoSys,Java,J2EE,HTML,XML, MS Office.