Quality Control/trainer Resume
Ft Eustis, VirginiA
SUMMARY
Looking to attain a position as an entry level Security Analyst with an organization that encourages the use of computer and analytical skills to serve and protect the organization.
PROFESSIONAL EXPERIENCE
Confidential, Ft.Eustis, Virginia
Quality Control/Trainer
Responsible for the surveillance and evaluation of agent’s performance. Reviewing and evaluating agents work processes for compliance with contract requirements. Prepares reports on agent’s performance, violations and deficiencies noted and submits to the Contract Officer Representative (COR). Analyzes quality data to detect unsatisfactory trends/conditions and/or weaknesses in the quality control system. Responsible for training new agent’s.
Confidential, Ft.Eustis, VirginiaTechnical Support Specialist
Responsible for providing technical assistance and support related to computer systems, hardware, or software. Responds to queries, runs diagnostic programs, isolates problem, and determines and implements solution.
TECHNICAL SKILLS
Problem Solving, Team Player, Interpersonal Skills, Work Ethic, Microsoft Excel, Outlook, Word, PowerPoint, Customer Service, Multi - tasking
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