TECHNICAL SKILLS:

Programming Languages: SQL, PL/SQL, Java, HTML, XML, Ruby

Databases: Oracle, Microsoft Access, MS SQL Server, Netezza

Database Tools: Aginity workbench, SQL Navigator, TOAD, MS SQL Server, SQL Developer

Operating Systems:: Windows (all editions), Mac OS - X, Unix, Linux, IOS, Android

Application Packages:: HP ALM, Quick Test Pro (QTP), Quality Center, ClearQuest, Selenium, Mingle, Cruise, Hudson, SilkTest, MS Project, Siebel CRM, Microsoft Dynamics CRM, MicroStrategy, Informatica

WORK EXPERIENCE:

Lead Mobile Business Intelligence QA / Mobile Analytics (Tagging) Specialist

Confidential

Responsibilities:

• Maintain existing IOS and Android applications while simultaneously developing new applications on both platforms to take advantage of new technologies and industry trends
• Served as Lead QA resource on both IOS and Android platforms for business intelligence and tagging.
• Created a business intelligence test plan for validating tags on multiple devices for both IOS and Android (Tablet and Phone devices).
• Served as subject matter expert on mobile business intelligence tags across the organization
• Validated that tags were generated correctly with various user input, that tags were getting written to the correct logs with the correct parameters, that ingestion into the DataWareHouse was taking place correctly and also that various reports were correctly populated with data that had gone through the ETL process (Extract - Transform-Load).
• Served as a knowledge source to the development team during the development of a new business intelligence library for the new applications
• Coordinated with analytics resources across other business units and platforms to maintain consistency in analytics tag ids and reports.

Environment: Windows 7, Charles, Fiddler, IOS (versions 5 - 10), Android (versions 4.1 - 7.1.2), PL-SQL Developer, Hadoop, Splunk, Unix, Java, MicroStrategy, Aginity Workbench, Web-services.

QA Lead

Confidential

Responsibilities:

• Lead multiple QA projects deployed simultaneously
• Served as Lead QA resource on multiple mission critical projects.
• Helped to institute QA processes to help communication between development and QA teams.
• Led the QA tool selection process to determine best tools to use in increasing team efficiency.
• Validated functionality of new CRM front end to assure custom functionality matched business expectations.
• Validated back end data migration from old to new CRM platforms. Including data migration from various international sources.
• Validated existing business reports to newly integrated data was correctly transformed and displayed.

Environment: Windows 7, MS SQL Server, MS Dynamics, Linux, Bugzilla, Microsoft SharePoint

QA Lead

Confidential

Responsibilities:

• Lead and coordinate multiple QA teams over multiple projects deployed simultaneously and serially.
• Served as primary QA resource on multiple simultaneous projects .
• Co - ordinated QA activities between multiple QA and development teams
• Developed and executed test scripts where required
• Determined testing environment configuration test data requirements .
• Mentored and oversaw various QA resources
• Led and coordinated multiple ETL QA teams simultaneously to ensure software quality
• Reported regularly to enterprise management on QA activities, including tracking improvements in QA metrics of the QA team
• Sent weekly dashboards to executive leadership, IT leadership and business partners to show the current status of upcoming releases.
• Coordinated between multiple Onsite, Offsite, and Third party QA teams to ensure quality in enterprise wide software releases involving third party vendors
• Created QA strategy for integration with back end databases and BI source tables
• Created QA plans, strategy and oversaw execution of enterprise wide releases involving business intelligence data sources, online website to Business Intelligence reports
• Validated data from online data sources through all steps of ETL process including and up to business reporting layers (MicroStrategy Reports)

Environment: Windows 7, Mac OS 10, HP ALM, MicroStrategy, Business Intelligence, ETL, Informatica, MS SQL Server, Big Data, Web-based applications, Web-services, Analytics, Mobile, Jira, IBM Netezza, Agility, Billing, Jira, Oracle, Aginity Workbench, Agile, Offshore, MS Project, Visio, PL/SQL Developer, Oracle RMB, Cybersource

QA Lead/ QA Release coordinator

Confidential

Responsibilities:

• Led and co - ordinated multiple QA teams simultaneously to ensure quality in bi-weekly deployment releases .
• Co-ordinated release deployment activities to ensure that all scheduled code changes were deployed and validated prior to public release .
• Sent weekly dashboards to executive leadership, IT leadership and business partners to show the current status of upcoming releases.
• Created QA strategy for integration with back end databases and store systems .
• Mentored QA resources .

Environment: Windows XP, HP ALM, Cybersource, Oracle, Online, Web-services, Mobile, Retail, Store systems QA Lead Confidential Responsibilities:

• Served as direct report for 16 personnel (5 automated and 7 manual) testers and 4 build and deploy engineers .
• Was primary point of contact for software quality and build and deploy issues .
• Oversaw the development and implementation of the QA strategy .
• Oversaw the development and implementation of the build and deploy strategy for development, QA and production environments.
• Acted as a communication bridge between business partners and project team .
• Mentored QA resources.

Environment: Windows XP, Mac OS 10, Mingle, Selenium, Cruise, Quality Center, Clear Quest, Web-based applications, Web-services, Subversion, Hudson, Java , Ruby, Offshore QA Automation Lead Confidential Responsibilities:

• Led a team of 5 test engineers working on the automation team
• Maintained the test plan for automated testing.
• Wrote automated scripts in Ruby for new requirements
• Gave weekly updates on automation coverage and defect metrics to project management and client
• Continued to mentor junior QA personnel
• Updated existing scripts to reflect changes in requirements or new functionality
• Monitored quality dashboard and notified responsible parties when newly checked in code broke automated regression tests.

Environment: Windows XP, Mac OS 10, Ubuntu, Mingle, Selenium, Cruise, Clear Quest, Web-based applications, Web-services, Subversion, Hudson, Intelli-J , Ruby, Offshore QA Team Lead Confidential Responsibilities:

• Responsible for quality of delivered software over 3 releases .
• Developed the test plan for both manual and automated testing required to rescue an endangered project release .
• Gave daily status updates on QA team progress to project management and client principal .
• Gave daily status updates on quality metrics to project management .
• Participated in code review and walk - through .
• Determined testing environment configuration test data requirements .
• Led defect triage meeting between development and UAT teams .
• Led team building efforts for the QA team to rebuild team spirit .
• Provided various daily and weekly management reports showing current status of QA testing across various projects.
• Mentored and assisted junior QA testers both locally and in the Brazil office.

Environment: Windows XP, Mac OS 10, Mingle, Selenium, Cruise, Quality Center, Clear Quest, Web-based applications, Web-services, Subversion, Hudson, Java , Ruby, Offshore Snr QA Confidential Responsibilities:

• Member of a team of 6 QA Analysts enabling Agile methodology within the development life cycle.
• Developed and executed test cases for functional, integration and regression testing cycles .
• Led configuration of and deployment to QA environments (both local and Amazon EC2) .
• Supported production releases by running quick manual and automated smoke tests immediately after deployments .
• Interfaced with other team members (Business Analysts, Iteration Manager, Project Manager, Developers) .
• Interacted with clients acceptance testing team to train and educate them on new features and correct functionality.

Environment: Windows XP, Command line, Mac OS-X, Mingle, Lotus Notes, MySQL, SoapUI, Web-based applications, Web-services, DBVIsualizer, Microsoft CRM, Amazon Cloud, Ruby, UNIX QA Team Lead Confidential Responsibilities:

• Led a team of six members. Two onshore testers and four offshore testers
• Developed, managed and executed test plans, test scripts and testing schedules.
• Communicated QA status to both the development team and the End - Users through QA meetings and MS SharePoint team site
• Participated in code review and walk-through
• Determined testing environment configuration test data requirements
• Chaired defect meetings, test plan review meetings and test case review meetings
• Responsible for managing both functional testing and UAT
• Met with end users to clarify functional requirements.
• Provided various daily and weekly management reports showing current status of QA testing across various projects.
• Made use of SQL Developer to query back-end Oracle tables to verify results reported from GUI testing.
• Queried database tables to verify data delivered via web-services.
• Verified XML activity statements outputted required data
• Mentored and assisted junior QA testers with QA testing processes .

Environment: Windows XP, Compuware CARS, Compuware Changepoint (QA Director), Lotus Notes, MS Excel, Web-based applications, Web-services, MS Project, MS SharePoint, SQL Developer Senior QA/Data Analyst/QA Lead Confidential Responsibilities:

• Participated and provided input in project design meetings.
• Analyzed existing reports, back end data and methods used by existing reports to collate and aggregate, and display data.
• Met with developers to ensure correct interpretation and implementation of user requirements in ETL processes.
• Developed and executed test cases to ensure adherence to user requirement for all stages of the project, from ETL aggregation to user applications.
• Directly accessed data warehouse using SQL and PL/SQL queries to ensure the validity of ETL processes.
• Developed and executed test cases to verify information displayed on Micro - strategy reports.
• Compared and reconciled new Micro-strategy reports with old reports. Analyzed underlying data to validate explanation given for differences.
• Used Mercury Quality Center to log and track defects.
• Used PL/SQL Navigator and TOAD access Oracle data warehouse.
• Developed and executed integration, regression and system tests on the migration project of a billing system from Lotus Notes to KENAN billing application.
• Responsible for duty delegation and monitoring among team members.
• Used a combination of Quality Center and Microsoft Excel to monitor test plan coverage and execution.
• Collated and published daily and weekly status reports for upper managements review.
• Member of a team brought in to ensure efficient delivery of an on going Siebel CRM project.
• Responsible for unit, integration and regression testing for Siebel CRM application.
• Developed a suite of test cases to ensure stability and fidelity of Siebel CRM application due to modifications made to Out - of-Box functionality
• Documented, tracked and ran defect reports using Quality Center.
• Automated manual smoke tests and regression tests scripts using Mercury Quick Test Pro (QTP)

Environment: UNIX, Windows XP, Quality Center, Siebel CRM, Oracle, JavaScript, Windows XP, Lotus Notes, KENAN, Quality Center, Microsoft Excel, Oracle, SQL, Quick Test Pro (QTP). Project QA Lead Confidential Responsibilities:

• Responsible for requirement tracking and coverage monitoring using PVCS tracker
• Responsible for developing suite of test cases (MS SourceSafe)
• Responsible for test planning and creating weekly QA status reports
• Carried out functional, integration and regression testing on a new front end and back end systems used by banking customers to interact with multiple banking applications
• Responsible for automating manual regression test scripts using QTP
• Coordinated and was responsible for the integration testing effort between five back end banking applications, the new front end web interface and Federal Reserve Bank applications. (Loan Origination, Wire Origination and termination, Data storage and Data manipulation)
• Carried out troubleshooting of XML documents to ensure correct data

Environment: UNIX, Windows NT, MS SourceSafe 6.0, PVCS Tracker, Microsoft .NET, MS Windows 2003 Server, QTP, MS SQL Server 2000, MS Application Center 2000, SQL, C#, HTML, XML, JavaScript. Quality Analyst/Team Lead Confidential, Atlanta GA Responsibilities:

• Develop a self - serve Point of Sale (POS) system and an Inventory Management System. Ensure real-time synching between both the POS system and the Inventory Management System.
• Carried out system testing and regression testing on POS software developed with JAVA to track purchase returns and the resultant accounting entries to the respective vendors.
• Carried out regression and acceptance testing on a handheld interface that allowed users to track items returned through the POS all the way through shipment out for repair or return.
• Used Mercury Test-Director to organize and monitor requirement coverage, test plans, test cases and defect creation and tracking for all six team members
• Used Mercury Test-Director to delegate and monitor responsibility for test case execution among all six team members.
• Met bi-weekly with developers, management and business analysts to review logged defects and resolve any disagreements on defect resolution.

Environment: UNIX, Windows NT, Siebel, Test Director, POS, Java, Quick Test Pro, and Web-based Applications. Software Tester / Quality Assurance Confidential, Atlanta, GA Responsibilities:

• Carried out unit testing, integration testing, system testing and regression testing on proprietary CRM software developed on a .NET Platform for external customers.
• Developed and ran manual Test - cases and test scripts and documented each test case and its results.
• Developed and ran automated Test scripts using SilkTest.
• Assisted in maintaining Test environment and weekly builds using SourceSafe .

Environment: MS DotNet, MS SQL Server, Siebel, XML, Oracle 9I, SQL Navigator, Windows NT, SilkTest, SourceSafe 6.0 and Web-based Applications, .NET Senior Software Tester / Quality Assurance Confidential, Birmingham, AL Responsibilities:

• Carried out functional / unit testing, integration testing, system testing and regression testing on proprietary software developed with JAVA to calculate, track and make payments.
• Conferred with developers and business analysts to ensure that software was developed according to business rules and requirements.
• Developed and ran Manual Test - cases and test scripts and documented each test case and its results.
• Identified, reported, and tracked application defects in accordance with functional and detail design specifications. Kept track of the status of discovered defects using Test Director and Team Connection.

Environment: Oracle (SQL, PL/SQL), UNIX, Windows NT, Team Connection, Test Director, Java, WinRunner, Ardent Data Stage and Web-based Applications.