SUMMARY:

• A Sr. Analyst with 10 years of experience in business process analysis, Quality Assurance, business requirements gathering and Client/Server applications along with years of experience in manufacturing. Demonstrated excellent understanding and exposure to modern Analytic Tools.
• Strong Communication and Presentation Skills substantiated in past assignments with developers, product owners, scrum masters, project managers, subject - matter experts, stakeholders and application end-users.
• Creative and Enthusiastic Self-Starter with integrative thinking skills, capable of forming and maintaining positive and productive working relationships in internal and external team environments On/Off shore.
• Team player/Mentor with Demonstrated problem-solving abilities excellent technical skill set with strong understanding of software life cycles and software testing methods.
• Over a year of Release coordinator Experience, coordinated release, hardening sprints and UAT.
• Developed high-level strategic test plans for Technology Programs at an enterprise level
• Over 3 years of QA lead experience in all phases of Software Development life cycle, including requirements gathering, risk analysis, project planning, scheduling, testing, defect tracking and reporting, production deployment support.
• Extensive experience in Agile & waterfall environment.
• Adept at manual, automated, systems integration, user acceptance, Black-box, White-box, Grey-box, Failover and regression testing web UI and Backend Performance testing.
• Worked on Selenium webdriver JAVA, Jbehave for Web Automation, API testing
• Successfully tested, Implemented CRM tool MS dynamics CRM and supported warranty with minimal defects.
• Expertise in sizing/creating IST test scripts for new implementation projects and meeting deadlines.
• Extensive experience with MS Excel including VLOOKUP, power BI, Macros & Pivot Table.
• Expertise in using Quality center tool for creating test cases, defect tracking and monitoring.
• Experienced in writing Test Plan and Test Cases Performed Oracle table manipulation using SQL
• Ability to gather business and Technical Requirements from both formal and informal sessions utilizing a variety of software methodologies including, Use Cases and the Rational Unified Process.
• Expertise in broad range of business process tools such as Microsoft Project, Salesforce, MS Access, MS Visio, MS Dynamics CRM, technical assessment tools, Data Warehousing concepts and web design and development.
• Proven aptitude in reconciling business requirements with testing requirements.
• Effective offshore coordination with testing and development teams in Argentina, India, Uruguay and china.

SOFTWARE SKILLS:

• Excellent Knowledge in Microsoft Office: Excel, Word, PowerPoint, Tableau for analysis and BI Reporting
• Microsoft Project. For Activity charts and Project Planning.
• ARENA 9.0, Witness 2006, EASE for Simulation and Optimization of Process.
• MATLAB, C, C++, Java, Eclipse IDE, Maven, Jenkins, HTML and Visual Basic Programming Software.
• Power BI, Excel, SAS, SAS Enterprise Miner for statistical analysis.
• AUTOCAD, PRO-Engineer, Unigraphics, CATIA V5 R15.
• Dynatrace, F5 load balancer, Selenium, Maintenance connection, SAP, Microsoft CRM Dynamics, Sales force
• Rally, Feildglass, asana, odoo,

WORK EXPERIENCE:

Confidential, Fort Worth, TX

Sr Business Technology Analyst / Test Lead

Responsibilities:

• Managed pod testing activity and facilitated communication between QMO, internal, End to End testing teams.
• Created Testing Dashboards and test metrics for reporting to the management.
• Standardized use of testing Tools like HP ALM Quality Center and Defect Triage Process.
• Created Business Requirement Documents for FOI project.
• Worked on PBS changes for FOS, Created BRD’s Test cases and facilitated development activities.
• Created Xml maps and aided in data manipulation for testing purposes
• Created Excel Macros for data validation and analysis for PBS application input/output
• Coordinated Web UI Testing and Performance testing for the PBS application.
• Trained Teams to use Quality center as the test management tool to ensure high visibility of the project
• Developed Test plan for FOS changes for PBS, TBS and Reserve Rotation.
• Active contributor towards team knowledge building resources in SharePoint.
• Facilitated Business requirement gathering sessions with SMEs.
• Effectively communicated the Daily Status of all testing efforts for the project to the stakeholders.
• Participated in daily stand-ups and contributed to the Agile implementation.

Software used: FOS Mainframe, IBM Rational ClearQuest, HP Quality center ALM, Rally, Selenium Test automation, Business Objects, XML, SQL, MS Excel, MS Word, Altova Mapforce, F5 load balancer, Dynatrace.

Confidential, Dallas, TX

Sr. Analyst

Responsibilities:

• Coordinated release testing activity and Facilitated communication between Testing teams and Development as a QA Coordinator.
• Developed high-level strategic test plans for Technology Programs at an enterprise level for the Quality Management Office testing teams.
• Daily Status Reporting, Defect Reporting and Analysis, Preparation of Defect Metrics and Productivity Metrics for multiple teams,
• Responsible for conducting the weekly quality assurance review meetings with the development team manager, SMEs and testers to review the results.
• Coordinated End to End Testing efforts across multiple test teams.
• Lead Automation effort for CREW Web Access using JAVA, Selenium Webdriver, Jbehave.
• Conducted Regression testing for Crew Scheduling System Application used by Crew Scheduling and Crew Web Access Application used as a Self Service tool by pilots and Flight Attendants.
• Worked as a part of the team involved in the successful implementation of newly mandated Federal Aviation Regulations 117 that Regulates flight and duty limitations and rest requirements for all flight crew members
• Increased visibility and coordination among development teams with Defect Reporting and Analysis
• Effectively communicated the Daily Status of all testing efforts for the project to the stakeholders..
• Facilitated Performance testing and result analysis for all Releases.
• Aided in creation of Test case and reviewed them for multiple teams on Aircraft operations projects.
• Created and maintained Test Data Management using Quality center and Jira.
• Successfully Completed Functional Testing, regression and UAT cycles for more than 15 releases as a QA Lead.
• Worked as manual tester to create test scenarios, test plan, test cases from User stories in accordance to the acceptance criteria..
• Followed Agile Methodologies and Software Quality Audits for all the Phases of SDLC.
• Responsible for reporting and tracking the bugs using Quality Center.
• Performed smoke, usability, functionality, GUI, browser compatibility and regression tests.
• Actively participated in regular QA Team meetings to discuss testing process and resolve issues with local and offshore teams.
• Interacted closely with developers, environment people, client, team manager, team lead and team members for feature issues and discussion.
• Involved in preparing test data required for executing test cases and test automation.
• Worked in Unix Environment using PUTTY sessions and VNC tool.
• Performed regression testing against the various builds of the application.
• Responsible for preparing test plans and test designs, organizing test activities (reviews and preparation), developing test cases, test procedures, and test scenarios.
• Involved in browser compatibility testing using different browsers like IE, Firefox and Chrome.
• Checked for the flow of data from frontend to back-end tables by extracting data using SQL statements.
• Involved in testing SOAP based web services using SoapUI tool to validate both request and response messages.

Software used: JIRA, IBM Rational ClearQuest, HP Quality center, SOAP UI, Rally, Siebel CRM, Oracle Apps, Business Objects, XML, Java, MS Visio, MS Project, SQL, MS Access, MS Excel, MS Word, MS Office, Quality Center

Confidential, West Des Moines, IA

Business Systems Consultant

Responsibilities:

• Experience with CRM tools using Microsoft Dynamics CRM and Hands on Manual and integration Testing.
• Experienced in conducting Requirement Analysis, Use Case Design, Designing Test Plans and developed database schemas based on the logical models.
• Responsible to maintain up to date changes in the Documents.
• Experienced in writing Test Plan and Test Cases and aggressively involved in Regression Testing.
• Ability to gather business and Technical Requirements from both formal and informal sessions utilizing a variety of software methodologies including, Use Cases and the Rational Unified Process.
• Experience working as Joint Application Development (JAD) facilitator and meetings coordinator with excellent interpersonal skills.
• Extensively worked on the ETL mappings, analysis and documentation of requirements.
• Expertise in broad range of technologies, including business process tools such as Microsoft Project, MS Access, MS Visio, technical assessment tools, Data Warehousing concepts and web design and development.
• Strong Communication and Presentation Skills substantiated in past assignments with developers, project managers, subject-matter experts, stakeholders, system implementers, and application end-users.
• Gathered user and business requirements through open-ended discussions, brainstorming sessions and role-playing.
• Created Mock-up forms in MS word for better visualization and understanding of the software solution.
• Worked on Data migration, Data Archival/Purging projects which involved millions of records to be migrated or purged.
• Worked with the CRM team and was responsible for supporting the movement and storage of data for critical user workflow tools and other application interfaces that support Credit Risk related processes.
• Facilitated user acceptance testing and test strategies with Information Systems Group.
• Performed manual front-end testing to test functionalities of various CRM modules.
• Suggested measures and recommendations to improve the current application performance with the aid of SCR’s (Small Change Requests)
• Developed strategies with Quality Assurance group to implement Test Cases in Mercury Test Director for stress testing and UAT (User Acceptance Testing).

Software used: HTML, XML, Clear Case, Clear Quest, Rational Rose, MS Visio, MS Project, SQL, MS Access, MS Excel, MS Word, MS Office, Quality Center, Quick Test Pro and DB Visualizer, Dynamics CRM

Confidential, Arlington

Warehouse Assistant

Responsibilities:

• Reviewed product invoices to confirm price and availability and update system with accurate information.
• Identified and documented product trends, product mix, pricing and competition to model demand forecast for varying seasons.
• Defined product positioning and categorization of seasonal products for Retail sector.
• Involved in marketing plans and lead the retail team to support execution of the plans.
• Worked through issues that present barriers to products' success and found solutions to overcome those issues by increasing profits by 2%
• Documented and updated all project-related communications, including scope, charter, status reports, process flows and issues.
• Ensured that all team members have the most current knowledge of company's products and services in order to more effectively perform customer support activities.
• Worked with ERP software SAP MM and other inventory management software such as Back Office.
• Optimized Inventory layouts and facilities with PERT and Critical Path Method, designed layout using AUTOCAD.
• Identify facility design requirements based on activity levels, product dimensional profiles, product flow and transportation methods
• Specify material handling and storage equipment solutions

Confidential

Software trainer

Responsibilities:

• Trained students in various programing languages such as C, C++ and Java.
• Demonstrated high Acumen in solving critical problems and implementing them in projects.

Confidential

Trainee

Responsibilities:

• Prepared Production Charts in Motor and Pump Manufacturing unit and worked on reducing overtime.
• Provided technical support to the procurement department for SAP PP and MM.
• Participate in the development of quality management system to ensure compliance to ISO 9001 & ASME requirements.
• Participate in product & process review to ensure compliance with applicable industrial standards.
• Participate in risk analysis, product and process quality planning, quality performance, non-conformance prevention and root cause corrective actions.