SUMMARY:

• 25 years of Quality Assurance Analysis and System Analysis experience in the Information Technology services dealing with hardware and software systems.
• Experienced with using a diverse array of client operating systems and networks.
• Business analysis, code review, release coordination and installation and training of software applications.
• Familiar with current software development lifecycle methodologies and application code testing methodologies(ALM).
• Knowledge of XML/XML Schema Extensive experience in an Agile Development, and Web Testing (web services, Java, .NET, and API). Experienced with manual black box, white box and regression testing.
• Proficient in the following software applications and programming languages; MS - SQL 2012, GUI, OpenVMS, UNIX, HTML, Java, .NET, API, Windows XP, NT, MS Word, MS Excel
• Experience with creating test cases, test scripts and functional requirements utilizing HP ALM/Quality Center and Jira.
• Ability to translate requirements and troubleshoot issues
• Experience managing bug defect solutions and driving the creation of test plans

PROFESSIONAL EXPERIENCE:

Confidential, Saint Petersburg, FL

Testing Specialist

Responsibilities:

• Reviewed requirements and identify areas to be tested.
• Developed test scenarios, test cases, and test scripts.
• Defined, collected, and documented data for testing.
• Identified, logged and reviewed defects.
• Maintained and retired test cases and test scripts at the end of the work effort.
• Maintained traceability between test cases/scripts and requirements: Ensured that all testing results are easily accessible; Ensured that the team followed the testing standards, guidelines, and testing methodology as specified in the testing approach; Reviewed tested, validated, and piloted results with Test Lead to ensure that they meet the entry and exit criteria.
• Created framework components and reusable functions for automation and performance testing.
• Built user documents and script maintenance instructions for automation and performance testing scripts.
• Assisted Test Lead as requested
• Ensured that defects are clearly and coherently documented and associated to a failed script and script steps.
• Followed-up on defects until a resolution is provided i.e. ownership.

Confidential, Ybor City, FL

Senior QA Analyst

Responsibilities:

• Responsible for the testing of a redesign website for Confidential .
• Validated the functionality of the search logic for over 200 physician profile pages.
• Cross browsers and mobile device functioning testing was performed and validated.

Confidential, Saint Petersburg, FL

Senior QA Analyst / Tester

Responsibilities:

• Owned all aspects of a Loyalty Rewards program from a QA perspective including but not limited to manual testing, functional testing, database testing, load testing, batch file testing, regression and performance testing.
• Responsible for designing, developing and maintaining test cases and strategies to meet deliverables, project testing requirements and other quality assurance considerations.
• Led the overall testing effort, periodically directing other QA Testers as needed.
• Worked closely with developers to understand how product changes affect maintenance of test cases and the QA testing environments. Participated in review sessions of business requirements. Collaborated with other team members and contributed to design discussions.
• Worked closely with the developmental staff to ensure that issues/defects entered in Jira were dealt with in a timely and professional manner.
• Troubleshot defects and manage defect tracking and resolution process so that a consistent, documented process is used and followed. Maintain well-organized records of test results.
• Managed the test environments including controlling builds into the various environments.
• Worked directly with databases to extract test data as well as verification of data tables by utilizing SQL queries through Db Visualizer application.
• Executed SoapUI functional testing for API testing\validation.

Confidential, Clearwater, FL

Software Quality Assurance Analyst - eCommerce

Responsibilities:

• Performed quality assurance activities including functional, front-end, back-end, performance and regression/system integration (end-to-end) testing of all software changes
• Designed test plans and test steps; test cases will be written to the level of detail ensuring repeatability and compliance to QA standards
• Creation and maintenance of test plans and test scripts enabling execution resulting in thorough analysis and accurate documentation of test results
• Defect Management - created, updated and managed defects working with business analysts, development, user acceptance testers, and overall project team to manage and oversee quality with coordination ensuring defect resolution.
• Diagnosed, troubleshot and resolved critical business issues through assigned production support assignments, tactical enhancements and project deliverables.

Confidential, Saint Petersburg, FL

Software Quality Assurance Specialist II

Responsibilities:

• Assign to the SAP PLM (Product Lifecycle Management) development team
• Configure HP ALM version 11.52 for the SAP PLM SDLC
• Participate in daily Agile Scrum meetings.
• Create IT Validation Protocol Packages and Closure Report according to FDA Compliance standards
• Initiate and support process improvements

Confidential, Saint Petersburg, FL

Quality Assurance Engineer I

Responsibilities:

• Developed test plans and scripts from functional and business specifications
• Executed test cases and scripts - report test results
• Identified and documented software faults and interacts with development staff to isolate and resolve testing issues
• Participated in daily Agile Scrum meetings.
• Participated in release to production and post-production validation
• Led small to medium side production deployments
• Initiated and supported process improvements
• Supported integrated test effort, redesign of Confidential
• Experienced with MS SQL 2012 Db, executing queries for testing purposes

Confidential, Miramar, FL

Quality Assurance Analyst

Responsibilities:

• Perform procedures to ensure that all information systems products and services of the company’s websites meet minimum company standards and end-user requirements
• Responsible for planning and executing tests, quality assurance, for the Celebrity.com Redesign Project
• Work with web developers and Sr web analyst to translate business requirements and functional specifications into test plans and test scripts.
• Develop test plans, test scripts, and conditions to match business requirements.
• Execute test scripts, strong manual testing of system functionality, to ensure proper operation and identify and document gaps in the quality of the system.
• Debug and troubleshoot system functionality issues
• Use defined tools, HP Quality Center 10.0, to report and track issues identified to resolution.
• Provide written and verbal communication such as status reports, progress reports and documentation to team leads

Confidential, Orlando, FL

Senior Systems Analyst

Responsibilities:

• Contributed specialized knowledge and skill in a discipline area to support team and/or department business objectives. Generally worked under limited supervision, but within established guidelines.
• Produced and analyzed highly complex business information to assist in the decision-making process.
• Performed a lead role in large applications systems analysis, design, and creation of new systems and technologies.
• Provided support skills for modifying and maintaining existing systems in order to meet internal and external business requirements.
• Performed complex quantitative and qualitative analysis for business processes and/or projects. Often managed large scale projects.
• Responded to made decisions and carried out solutions on highly complex/non-routine business requests with limited to moderate risk.
• Responsible for own work and contributing to team, department and/or business results. Directed work of several non-management staff.
• Assisted senior associates in achieving business results by:
• Identifying opportunities to enhance the effectiveness of business processes.
• Provided training and technical guidance to senior staff where appropriate and served as point-of-contact for problem resolution.
• Participated in settling department operating plans, recognizing and celebrating team successes. Achieved successful results against budget within scope of responsibility.
• Demonstrated an awareness of personal strengths and areas for improvement and acted independently to improve and increase skills and knowledge.
• Prepared the detailed systems specifications for translation into structured applications with the necessary interfaces into other systems or across platforms.
• Wrote programs as needed and conducted design and code reviews.
• Designed the system test requirements to ensure fail safe integration of a program into a production system.
• Organized, coordinated, and conducted system integration testing.
• Assisted the technical support function in establishing the urgency of a client problem, resolved the problem, and managed the ongoing resolution communications with the business client.
• Estimated work effort for all business client request.
• Led assigned projects to their completion following I.R. standards, within time and budget constraints, while meeting client business needs.

Senior Lead Quality Assurance Analyst

Responsibilities:

• Lead Service and Validation Coordinator for the MVCI Points related project that was successfully launched in June of 2010,
• Assigned to manage and drive web related projects throughout the year to a successful completion.
• Responsible for creating applicable Test Plans, Test Estimations and Manual Test Scripts to be executed by the QA department as well as the Business Partners, assessable through the HP Quality Century application.
• Process QA Requests submitted by the Web Development staff pertaining to a System Change Request (SCR) for MVCI web application sites, ensuring they are complete, accurate and understandable.
• Verify that all source code files listed on submitted QA request are properly checked in by developer in PVCS Version Manager.
• Provide Configuration Management by moving source code files from the developmental server to the staging server and deploying files into the appropriate stage environment for testing.
• Execute SQL scripts on the staging environment.
• Responsible for the verification and validation of application and code requirements (functionality, capacity and performance) within the staging web application environment.
• Submit PUSH request pertaining to SCR/project associated with the applicable planned release number.
• Participate in biweekly web pushes consisting of new source code changes submitted through PUSH requests to the Web Operations team.
• Verify the contents of each script build, ensuring that the correct revision control number is assigned to each source code file, prior to installing into production environment.
• Perform POST QA validation testing in each web production environment after each push to ensure that the new code changes are correct, and functionality is working as expected.
• Perform regression testing of web applications to ensure current functionality is not reduced due to new enhancements or changes.
• Record and catalogue in Tracker system new or existing discrepancies found within the web production environment.
• Coordinate with the Web Application Development teams (Marketing and Functionality) on all application problem and enhancement SCRs to ensure proper escalation and follow up.
• Interact closely with Development staff, Web Operations, Marketing and Project Management to ensure verification and validation on issues and avoid misinterpretations.
• Participated in weekly project planning sessions and meetings with Web Functionality and Marketing teams.
• Contribute new ideas to the QA processes and procedures such as utilizing SQL Enterprise Manager and executing applicable queries to obtain proper test data.
• Perform administrative support duties such as updating and resolving SCRs in the Tracker system. Create and distribute weekly web release summaries to the Development and Marketing staff.