Quality Assurance Analyst Resume Alpharetta, GA - Hire IT People

SUMMARY:

Accomplished and results - driven professional with more than 20 years' experience in software testing, quality assurance, and revenue assurance Client-focused, quality minded revenue assurance/software quality assurance project lead with extensive experience in telecommunications industry.
Track record of designing and performing multiple software tests, including user acceptance, function, regression, and integration.
Skilled at all phases of software development lifecycle, from conception to completion. Knowledgeable in multiple methodologies, including Agile, Waterfall and DevOps.
Articulate communicator, cultivating excellent long-term relationships with clients, maintaining ongoing interactions and facilitating solutions to address concerns

TECHNICAL SKILLS:

Operating Systems / Databases: Unix, Windows, MS DOS, TCP/IP, Oracle, MARS, MTAS

Languages: SQL, HTML/XML, Java

Software: Netcracker s - RBM, WinSCP, Putty UNIX Management, VISION / ACSS, HP Quality Center/ALM 11, MediationZone, JIRA, Clarity, TOAD / DB2, WebSphere, Excel, Visio, Access, Sharepoint, VSTS, SOAP/ SOAPUI, Postman

Methodologies: Waterfall, Agile, DevOps, Joint Requirements Planning, SDLC Models, SQA, White Box/Black Box, Positive/Negative/Regression

Record Types: LTE IPDR, 3G TDR, GSM / GCE, Voice, SMS / MMS

PROFESSIONAL EXPERIENCE:

Confidential, Alpharetta, GA

Quality Assurance Analyst

Responsibilities:

In a fully Agile team, work with Business Analyst, Developers, and QA to assure feature product backlog items are adequately groomed, with use cases and requirements well defined for the Biller Solutions Ebill team.
Create thoroughly documented, and repeatable, test cases in support of assigned PBI.
Working with Biller Hub and Genesis databases, testing includes database, services, API, and UI application (MyCheckFree and EBAS) testing

Confidential, Alpharetta, GA

MTS III Specialist IT Quality Assurance

Responsibilities:

Played key role as SME for End of Cycle (EOC) billing project; received QA JiTR employee of the quarter (4Q14) for outstanding achievement.
Slashed average test run times from eight hours to two for EOC testing cycles.
Ensured parity of new system with legacy system, validating JAVA processing and system-to-system API parity for all consumer pricing and customer types.

Confidential

Revenue Assurance Senior Analyst

Responsibilities:

Conducted quality assurance testing, identifying more than 35 national billing errors between 2010 and 2013 impacting numerous subscribers with credits exceeding $15.5M.
Streamlined customer billing issue reporting process, preventing duplication of trouble tickets and expediting issue resolution. Drafting Visio current / future state process flow, eliciting, defining and documenting requirements, creating user stories / test cases, and performing UAT production testing.
Managed billing issues for RA during Alltel conversion in 2009, providing effective solutions to all identified issues.
Coordinated auditing process, performing audits for billing system conversions and market acquisitions from 2001 through 2009 with no loss of data.
Spearheaded development of AR and customer information audits, automating audit comparisons in ACCESS and providing early production sign-off.

Confidential

Revenue Assurance Analyst

Responsibilities:

Managed PRISM to Vision Billing System Conversion A/R and subscriber data audit, resulting in successful conversion of more than three million subscribers and A/R of $30M.
Slashed resource time from four hours to 30 minutes by automating daily usage revenue trending and journal entry creating process using Reflection and Excel macros.

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Quality Assurance Analyst Resume

Alpharetta, GA

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