PROFILE SUMMARY:

An enthusiastic individual with an overall experience of 4 years. Experienced in operations management, project management, class room training, service level management, data management and coaching for performance.

TECHNICAL SKILLS:

GIS Software: ArcGIS 9.2 & 9.3, Surfer, Erdas 9.2, MapInfo.

Development Tools: GT tools, Geo Server, Open Layers, Geo Ext. Presentation skills

Process Improvement Projects: Reported Mapping Issues (RMI), Issue Search Page (ISP), Map - Maker (MM), GT-labelling & Quality Check.

Map Viewer/ Front End: GT Tools, Open Layer, Geo Ext, Web Map Server.

Database: Mapmaker, Ground Truth, RMI.

Tools: Atlas, Confidential Earth.

WORK EXPERIENCE:

GIS Engineer/Quality engineer

Confidential

Responsibilities:

• Executes and processes preventive and corrective maintenance requests using SAP.
• Involved in Data validation and quality control.
• Follows established protocols and procedures whenever maintenances deferred.
• Identifies any deficiencies or improvements in the SAP work Management and asset Knowledge projects.
• Created maintenance plans for the equipment for client PG&E based on their requirement.
• Created operations, task lists based on the requirement on SAP
• Removed the equipment from SAP which were removed physically at the desired locations
• Worked with RW (Request for work)
• Involved in data clean - up project named Pronto.

Technical skills: SAP ABAP, MS Excel, GIS maps

GIS Technician (Election Specialist)

Confidential

Responsibilities:

• Working on Arc GIS to maintain the precinct data of the Confidential county.
• Drawing the precinct boundaries and merging them using Arc map.
• Organizing the labels on the map and pin points represents the polling places.
• Worked on the Stockton unified and Ripon fire district maps Precincts/Sub precincts data cleaning
• Worked on the Confidential ’s( Confidential ) of Stockton/Ripon pulled the data and saved .
• Worked on the consolidation Voting precincts
• Data clean up(includes geometry and organized the labels)
• Automated the huge data into a simple way by importing the data into the Arc Map
• Assigned ballot types to all the sub precincts according to the list provided and automated the data.

Technical Skills: Arc GIS(10.5), Auto CAD, Arc catalogue, Excel

Content Engineer

Confidential

Responsibilities:

• Worked on Confidential maps to solve the user issues.
• Solved user queries as per the client requirement
• Worked on Various Countries (Brazil,Slovikia,Indonesia,Russia,Taiwan,Belgium,USA,CA,Berlin, Germany,IN) using Atlas Tool and also QC'ed the work.
• Worked on Streets and Geo codes by using Atlas Tool.
• Worked on Report Map issues using Atlas Tool
• Worked on marking of POI's and street names.
• Process Management: Major Countries Managed are UK, FI, IT, ES and MX Successfully managed end to end mapping of UK and FI and enhanced user data on MX maps through a maintenance effort.
• UK was a complicated project and the main challenge there was to revise strategies
• Daily and complete mapping within stiff timelines.
• This was a big achievement for the team as UK was mapped from scratch. Policy Communication
• Communicate with policy team time to time to segregate a globalPolicy across the UK database.
• Mentored 300+ people in groups of 15+ on UK database across all stages.
• Italy, Spain are another tougher country which we worked on.
• Collectively we have launched 40+ countries, which will account for more than 48% of Page Views on maps.
• GT Ops in HYD contributed more than 90% of mapping in these countries.
• Timely and high quality Ops work ensured that all countries data got accepted for launch with no quality regression.

GIS Analyst/Team Lead

Confidential

Responsibilities:

• Updating the accurate information in UHRS tool by using Content and Relevance Processes.
• Preparing RTA’s to check the performance of the team on a weekly basis.
• Currently Handling 2 Teams Great Britain and Canada Team of Team size 20
• Experience in Handling Remote markets like South Africa and Indonesia.
• Conducting daily meeting to assign work to the Agents
• Assigning Targets to each Individual and following up through emails
• Closely monitoring the production of the Team and clarifying the doubts
• Imparting Feedback instantly to the team members.
• Providing updated guidelines to the team and train them on the new updated guidelines
• Performing the audits and providing feedback on the disagreement scores on a daily basis
• Conducted regular audits for the team as per the guidelines, follow the escalation matrix when appropriate
• Providing the daily performance report to the Team
• Reporting the daily performance of Team to the Project Manager
• Working on Judge wise reports every Monday and send it to Microsoft and as per Microsoft feedback on the report feedback will be provided to the Agents
• Conduct performance reviews and appraisals at regular intervals.
• To ensure completion of required weekly and Monthly Targets.
• Primary point of contact for client responsible managing expectations, gathering requirements and weekly reporting
• Responsible to creating a reporting framework tracking resource allocation, throughput and quality for onsite as well as remote resources
• Trained and mentored the data analysts across 8 in house and 2 remote Markets - India, Australia, United Kingdom, Malaysia, Singapore, Canada, New Zealand, Ireland, South Africa and Indonesia.
• Delivered class room training sessions for the new hires and seasoned staff as appropriate.
• Reviewed the existing training plan and make changes as appropriate.
• Initiated process re engineering as and when required for process improvement.
• Developed interactive training tools such as exercise books, cross words and case studies.
• Actively participated in the recruitment drives and thus hire for quality.
• Gathering the information from the raw data provided by the Client and filtering the data and providing it back to the UHRS tool which can be uploaded to Bing maps by using several tasks available
• Tasks which are used to analyse the data are Primary website, NAPC, Category, Duplicates.
• Identified the significance of training held and gain the required expertise by going through the required documents
• Initiated meetings when appropriate to ensure calibration in terms of understanding of the audit.
• Developed an effective plan in line with the required timelines.
• Scheduled and implemented internal audits, delivered feedback sessions based on the results.
• Conducted refresher sessions when necessary to ensure uniformity in understanding of compliance guidelines

Confidential

Responsibilities:

• Cross Trained the agents on different tasks as a backup in the absence of other Agents to cover the production
• Reviewed the historic performance of the individuals to attend the sessions.
• Delivered lesson plans to enhance their performance abilities.
• Evaluate the team’s performance on the role plays and retention of information
• Provide feedback to the individuals in a professional manner and create solutions
• Handed over personalised performance reports to the relevant line manager to set up a platform in production.
• Gauged individual performance on the production during the transition phase and provide feedback accordingly.
• Maintained and circulated performance reports during the class room training on a regular basis.
• Monitored individual performance during the production and worked with the ones who need help in performance.
• Proficient in MS office, MS Word, MS Excel, MS Outlook, Internet Navigation, ESRI Arc GIS Desktop, Arc GIS server, QGIS,SQL Server, Reporting, Share point, Java, QA,QC.