SUMMARY:

• Accomplished and result - driven Quality Assurance management professional with over 15 years experience in quality assurance, design verification and system design in the software industry.
• Hands-on manager with proven ability to direct and improve quality programs, reducing defects and improving overall efficiency and productivity.
• Highly adept at developing and implementing test strategies, operational procedures and quality methodologies to support development and release of business applications in the international geographically dispersed company.
• Expertise in testing of design tools, with familiarity in multiple programming languages.
• Able to train, lead and motivate effective cross functional teams.
• Experienced in the integration and testing of third party software.
• Excellent personal and communication skills.
• Excellent Knowledge of Business Analysis methodologies, SDLC methodologies like Waterfall and Agile (Scrum, Feature Driven Development).
• Excellent Analytical skills to understand the Business processes, Specifications and Functional Requirements and interpret them to develop detailed Test Plan and Test Cases.
• Strong understanding and experience in networking protocols such as TCP/IP, HTTP/HTTPS, SSL, SOAP.
• Excellent working experience of Relational Database Management systems and SQL.

SKILL:

Testing Tools:: HP Quick Test Pro, HP Quality Center, Selenium-WebDriver, Watir, Capybara, Cucumber, HP Business Process Testing, Rational Suite, Win Runner, LoadRunner, Test Director, Microsoft TFS, Selenium

Programming/ Scripting Languages:: Ruby, Perl, PHP, HTML, SQL, PL/SQL, TSQL, VBScript, JavaScript, PHP, SIEBEL eBusiness 7.7, C++, Java

Web Server & Application Servers:: Tomcat, Apache 5.5 and IIS.

Databases:: Oracle, SQL Server, MySQL, PostgreSQL

Operating Systems:: Windows, MacOSX, Ubuntu, Fedora, Windows Server 2003, Unix, Windows XP, Mainframe MVS

Other Tools:: SharePoint, Informatica, MicroStrategy, Crystal Reports XI, RUP, SoapUI, WinSCP, TOAD, Bugzilla, JIRA, Cognos, SAP

PROFESSIONAL EXPERIENCE:

Confidential

QA Manager/Project Manager

Responsibilities:

• Manage day-to-day activities of 3 offshore/4 onsite QA teams conducting front end, batch jobs and automation testing of applications
• Implemented framework for automation testing using Selenium RC with Junit4, Xpath, Ant, Subversion and Jenkins; automated release acceptance and regression sets of test cases for SPIN application used to create new items.
• Work with the Executive Staff and various teams throughout to provide a clear vision and facilitate the execution of a results-driven Quality Management Process that is focused on: customer satisfaction, continuous improvement, employee development and business growth
• Created weekly status report on QA progress, represented QA on daily Scrum meetings
• Worked collaboratively and proactively with QA Team, Development SCRUM teams and others to design and develop effective automation solutions, troubleshoot issues and resolve bugs
• Own and create documentation that communicates the standards and procedures of a large QA Team. Manage and oversight all QA/UAT environments, coordinate release schedule with release team.
• Analyze software defects; conduct weekly bug triage meetings with development and product management.
• Building a high performance QA team by hiring,, coaching and mentoring QA engineers
• Conducted technical interviews and hired 2 QA engineers for Data Warehouse migration project
• Created weekly status report on QA progress, represented QA on daily Scrum meetings
• Worked directly with Implementation to design, configure, implement and document technical solutions to meet client needs
• Assisted in the development and definition of the roadmap while prioritizing and communicating all requirements effectively
• Responsible for shortening deliverable turnaround times and overall shorten implementation processes
• Worked directly with Implementation Coordinator to identify and document Client enhancement requirements during the on-boarding process, assessing the ability to deliver within scope of requested timelines
• Provided Client Success Managers with necessary implementation information for ongoing client support
• Involved in test case review with developers Business Analyst for complete test coverage for each test cycle.
• Involved in the migration of test methodology from Waterfall to Agile systems, company decides to move from waterfall to agile so involved in this transition.
• Involved in writing test cases for UAT and conducted UAT in a set environment.
• Responsible to set up complete end to end system for regression and UAT testing.
• Responsible to deploy the product live for each successive test cycle.
• Involved in various company programs and implemented them in the test life cycles.

Confidential, Rhode Island, RI

Lead QA Analyst / Project Manager

Responsibilities:

• Business analysis and user experience design for projects in functional area
• Gather internal and external customer needs and translate into product features in order to deliver a world class CMS platform.
• Created weekly status report on QA progress, represented QA on daily Scrum meetings
• Prepares requirements, solution and supporting documentation (e.g. use cases, user models, process flows, business rules, user interface mock-ups, usability testing, etc)
• Managed multiple tasks concurrently and work within tight deadlines to balance workload effectively
• Participated in team projects to enhance internal procedures in accordance with industry best practices
• Created and refined artifacts such as use cases, user stories and process lows to communicate features to both the engineering teams and stakeholders
• Assisted the developers and testers within the Agile framework to provide real-time feedback on design and implementation
• Assisted in the development and definition of the roadmap while prioritizing and communicating all requirements effectively
• Created Test plans for Functional, Regression and Integration testing using HP Quality center
• Created and executed test cases for functional and regression testing in agile software methodology using automation scripts.
• Managed the complete defect tracking cycles and coordinated with the project management on the daily basis.
• Involved in writing the Business driven test cases and executed them for each project release phase.
• Involved in writing batch processes and data driven test cases for each business process and maintained them for each sprint.
• Involved in writing complex SQL queries to perform data validation and to test compete ETL process flow.
• Coordinated with the Business Users to Perform User acceptance testing for each release.

Environment: Oracle 11g, PL/SQL, HP QTP, Microsoft Visual Studio, Cognos PeopleSoft, SQL, Java, HTML, SQL Server.

Confidential, Santa Ana, CA

QA Manager

Responsibilities:

• Managed team of 7 QA engineers participated in the incremental development and testing of the Enterprise Data Warehouse projects
• Led the QA Team in developing test strategies and plans bases on analysis of requirements and design documents
• Executed systems and data quality testing to ensure all development deliverables are production ready
• Prepares requirements, solution and supporting documentation (e.g. use cases, user models, process flows, business rules, user interface mock-ups, usability testing, etc)
• Conducted technical interviews and hired QA engineers for Data Warehouse migration project
• Participated in the project life cycle, from analysis to production implementation, with emphasis on data analysis, system testing, and auditable documentation of results
• Business analysis and user experience design for projects in functional area
• Support the Senior Portfolio Manager in all aspects of the business to ensure goals are being achieved
• Participate in team projects to enhance internal procedures in accordance with industry best practices
• Assist with client service and strategy as needed, including time management and coordination
• Created job aides, s documents and writes standard operating procedures based on approved content from subject matter experts
• Assisted the developers and testers within the Agile framework to provide real-time feedback on design and implementation
• Assisted in the development and definition of the roadmap while prioritizing and communicating all requirements effectively
• Provided Product Owner, External Stakeholder and Sprint Review Demo's on an as need basis
• Created Test plans for Functional, Regression, Integration and End to End Testing using HP ALM
• Involved in Defining Test Strategies and approach in complete STLC.
• Involved in executing Batch Process to process data for various tax manage management systems.
• Involved in coordinating with offshore Business Analyst to define Business requirements and write detailed test plans and test cases.
• Managed testing backlogs, report progress and participated in planning of estimates in successive sprints.
• Worked on monitoring the quality of the product in complete software development life cycle.
• Attended scrum meetings on daily basis and participated in document handoffs amongst business analyst, UAT teams and stakeholders.
• Worked extensively with Subject Matter Experts to define business process and functional test cases based on the requirements.
• Created automated scripts to perform Functional and regression testing for each build using QTP.
• Created Reusable scripts to perform regression testing using QTP Data Driven frameworks.
• Involved in writing descriptive programming using QTP.
• Reported database defects during data profiling and database integrity validation process and worked with development team in resolving them by providing them detailed test steps to replicate the issues.
• Validated data constraints and data integrity in data warehouse data marts using SQL queries.
• Validated the data in and dimensions of various star schemas exists in data warehouses during ETL process.
• Responsible for Data validation and production support.
• Used SQL and PL/SQL scripts to perform backend database testing.
• Implemented data verification procedures for ETL processes in load testing.
• Involved in complete Bug tracking system and also prioritized bugs in complete SDLC using QC and TFS.

Environment: Oracle 11g, PL/SQL, HP QTP, Microsoft Visual Studio, Cognos, IBM Data Stage, VBScript, Mainframe MVS, Citrix desktop, and Microsoft Excel, Java, HTML, C++, Microsoft Team Foundation Server, QC 11/ ALM, CICS Mainframe.

Confidential, NY

QA Manager/Project Manager

Responsibilities:

• Managed team of 5 QA engineers participated in the incremental development and testing of the Enterprise Data Warehouse projects
• Worked closely with Business Support group, project team leads to effectively carry out UAT
• Created automation release acceptance test using Selenium
• Created weekly status report on QA progress, represented QA on daily Scrum meetings
• Communicated vision, plans, status, issues and activities to all levels, from individual contributors up to senior management and Stake holders
• Conducted technical interviews and hired QA engineers for Data API project
• Set up and updated test data according to business flow on Oracle DB and XML files, ran APIs in Oracle 9i using SQL and PL/SQL
• Installed new builds in QA environment for Windows, UNIX and Linux OS; installed, configured and troubleshoot Apache and Tomcat servers.
• Performed monitoring of JVM, memory, classes, threads on local and remote servers using JConsole tool
• Created user manuals for different products and published them on MS Share Point
• Contributed in building effective test plans in agile software development life cycle.
• Involved in Defining Test Strategies and approach in complete STLC.
• Involved in coordinating with offshore Business Analyst to define Business requirements and write detailed test plans and test cases.
• Involved in leading the QA team in onsite offshore testing process.
• Managed testing backlogs, report progress and participated in planning of estimates in successive sprints.
• Involved in writing Functional, Regression and integration test cases and executed them in complete software development life cycle using agile methodologies.
• Involved in Breaking down user stories and Requirements into test cases and monitored product quality in all phases of software development life cycle.
• Attended scrum meetings on daily basis and coordinated amongst different work streams to facilitate testing handoffs.
• Involved in extensive testing of Black Box and Gray Box testing manually and also by using QTP Automation framework.
• Executed scripts for each build to perform regression testing using reusable data driven frameworks.
• Performed browser compatibility testing using QTP.
• Used VB descriptive language to create function libraries in QTP to perform reusability testing.
• Involved in extensive testing of Batch Processes in complete software testing life cycles.
• Extensively used SQL to validate data warehouses during ETL Process.
• Validated the error log messages in appropriate files to make sure the batch jobs are executed accurately.
• Performed extensive validation for data attribute values between source and target data warehouses using SQL queries and Joins.
• Validated the execution of works flows from source to staging environment and staging to core (target).
• Worked extensively on validating staging and target tables for data integrity and data validity during the transformation of data into various data marts.
• Validated the data between source and target for specific business and data rules using SQL queries, Joins, functions.
• Involved in writing test cases and executed them in regression testing cycles manually and using automated tools.
• Performed validation on the batch processes and data updates by logging into the MVS mainframe system using the CICS framework.
• Analyzed and reported the testing reports and graphs to technical team, Business Analyst and Project Manager on daily basis in complete SDLC using various test management tools.
• Worked with technical team to resolved complex problems in full software development life cycles.
• Involved in complete bug tracking system and also Prioritized Bugs in complete SDLC using HP Quality Center.

Environment: Oracle 11g, PL/SQL, HP QTP, HP Quality Center, Cognos, IBM Data Stage, VBScript, Mainframe MVS, Citrix desktop, and Microsoft Excel, Java, HTML, C++, Microsoft Team Foundation Server, QC V11

Confidential

Senior Business Analyst/QA analyst

Responsibilities:

• Responsible for Complete Software development Life Cycle of various Siebel eBusiness modules.
• Involved in maintaining all Customer Interactions and transactions in relational databases and performed black box and gray box testing in all phases of software development life cycle.
• Involved in writing test plans and test cases for functional and regression testing of upsell and cross sell existing customers.
• Coordinated with Business Analyst in writing integration test scripts for various CRM modules like service issues, pending orders and overdue invoices.
• Managed the complete testing process for Siebel CRM order management systems.
• Involved in coordinating with Business Users to conduct UAT for Siebel CRM sales modules.
• Extensively worked in defect tracking and managing defects in complete SDLC using QC, JIRA.
• Coordinated with SME, Development teams to analyze Business Requirements.
• Involved in writing test cases and executing them manually and also by automation process in complete software development life cycle.
• Performed Extensive Backend testing of relational databases using SQL.
• Extensively involved in writing Functional, Regression and UAT test cases in complete software development life cycle and executed them in rigorous black box and gray box testing of various modules of Financial and Accounting Management System.
• Involved in integration testing of complete Retail Management system by integrating the modules like Inventory, Sales, Finance, Customer Relationship and Supply Chain.
• Setup test environment and Test Data for UAT testing and interacted with the key stake holders, business analysts and business users in writing the Test cases.

Environment: Oracle 9i, MS SQL Server 2005, SQL, UNIX/SHELL, Perl, HTML, JavaScript, Microsoft Excel, PowerPoint and SharePoint, Siebel CRM, SAP, QC, QTP, MS Office, MS Excel

Confidential, NY

QA Lead Analyst

Responsibilities:

• Responsible for creating and executing manual, regression, system integration and UAT testing scripts using QC.
• Coordinated with Business Analyst in writing integration test scripts for various CRM modules like service issues, pending orders and overdue invoices
• Performed Extensive Backend testing of relational databases using SQL
• Involved in writing test cases and executing them manually and also by automation process in complete software development life cycle
• Designed the test cases from Use cases and specification documents and executed them using QC.
• Worked with SQL to extract the complex queries to test data warehouses.
• Implemented a Key-Word Driven Test Automation framework for testing financial application using Win runner.
• Generated defect reports in Quality Center and coordinated with cross functional teams about the status of the defects.

Environment: Oracle 9i, MS SQL Server 2005, SQL, UNIX/SHELL, Microsoft Excel, PowerPoint, SharePoint, QC, Siebel

Confidential, Atlanta, GA

Senior QA Tester

Responsibilities:

• Developed Test Plans, Test Strategies and regression scripts.
• Responsible for complete SDLC, defect tracking, documenting test results using Test Director, SQL and involved in Field service implementation, and rollout.

Environment: Win Runner 7.0, SQL, Oracle 9i, UNIX/SHELL, Perl, HTML, JavaScript, Bugzilla, Microsoft Excel, PowerPoint and SharePoint, Test Director

Confidential, Atlanta, GA

QA Team Lead

Responsibilities:

• Managed QA team of 4 members.
• Planned and organized team workload and tasks in complete software development life cycle.
• Documented defects using Test Director.
• Created and executed Functional, Regression and UAT test scripts manually for different test scenarios in complete SDLC using various QA methodologies.

Environment: Win Runner, JavaScript, HTML, Windows, Siebel