SUMMARY:

• Having 8.4 years of work experience in IT in the role of QA Analyst supporting areas of client server technology, web applications, windows, GUI test with demonstrated leadership abilities,
• Expertise on Telecom, Financials Banking, Insurance, Infrastructure upgrade applications,
• Experience in OSS/BSS and Service Assurance in Telecom Domain.
• Excellent experience working independently and as a Team Member for testing web based applications
• Strong knowledge of the QA Best Practices, Software Development Life Cycle, Methodology, Testing Standards, Test Processes, and Test Methods to validate and ensure the quality of software testing,
• Proven hands - on experience with quality assurance practices including Requirement Analysis , Test plan development, Test scenario development, Test case & Test data review, and Test Case execution, Defect reporting,
• Very good experience in Defect management process of multiple defects in parallel.
• Extensive experience in coordinating testing effort, responsible for test deliverables, status reporting to management, issue escalations,
• Experience in Defining Testing Methodologies; creating Test Plans and Test Cases, Verifying and Validating Application Software and Documentation based on standards for Software Development and effective QA implementation in all phases of Software Development Life Cycle (SDLC).
• Experience in Black box testing with a complete QA cycle from testing, defect logging and verification of fixed bugs. Maintaining RTM - Requirement Treatability Matrix,
• Utilized HPs Quality Center/ALM for capturing requirements, test case development, and execution.
• Experience in functional testing, Integration Confidential esting, Smoke, Regression and Re-testing, GUI testing, Back-end testing, Browser Compatibility testing, UAT and Component testing on Windows platform.
• Extensive experience in Defect Reporting and Defect tracking process using Quality Center (QC) and ALM,
• Experienced in analyzing Business requirements , technical specifications and writing effective Test Cases ,
• Worked extensively in Agile and Waterfall Models of software development.
• Experience drafting Test cases for Request Changes (RFE's) and peer review of the same,
• Conducted Risk Analysis and made decisions regarding deficiencies identified during the review process
• Experience supporting end users during User Acceptance Testing UAT,
• Experience in writing basic SQL queries to create Test data.
• Cross browser testing across different browsers like Internet Explorer, Firefox and Google Chrome,
• Experience working closely with Quality Assurance senior management for providing Status Reports, Daily status report, and Weekly status report,
• Knowledge in Linux basics. XML, HTML, QTP, Selenium IDE, TFS, Jira,
• Good knowledge on telecommunication systems and telecom activities such as OSS/BSS systems, Billing System and Ordering, Service Assurance and Inventory system,
• Excellent Customer Interaction, Communication, Articulation skills and passion for technology.
• Experience working closely with Quality Assurance senior management for providing Status Reports, Daily status report, and Weekly status report.

TECHNICAL SKILLS:

Languages: Java, VB Script, C, C++, COBOL, XML, HTML, Cobol

Testing Tools: Quick Test Pro (QTP), Test Director, Quality center (QC), Jira, Jmeter, Selenium, ALM, Selenium IDE, ALM, TFS, Rally

Databases: Oracle 8i/9i/10g, SQL Server, MS Access, DB2

Operating Systems: Windows NT/2000/XP/7/8, DOS, MVS390, Unix

Version Control: Visual Source Safe, PVCS, Star Team

Web Server: IBM Web Sphere, Web Logic, Web Service

Methodology & Standards: Waterfall Model, Agile, RAD, RUP

Other applications: Visio, Microsoft Office, Excel, Outlook, Lotus Notes

PROFESSIONAL EXPERIENCE:

Confidential, Richardson, TX

QA Analyst

Responsibilities:

• Involved in complete end to end testing of HALO from sales to service assurance in production environment
• Performed functional testing, integration testing between different apps like ROAM, OMX, OCX, USRP etc.,
• Created opportunity using Sales express in IPAD and through ROAM application
• Actively participated in daily statues meetings with client and project team., internal team meeting.
• Involved in preparing TSM and Test case review with team members.
• Actively Conducted triage calls for various defects.
• Generating Test Report and distributing across all stakeholders with the status of testing.
• Worked with Defect Managers and Developers to get the fix for defects till deployment to production, re testing and closure of trouble tickets. Getting work around from the developers.
• Performed Retest and Regression testing after fix is deployed to production environment.
• Assisted in setting up Test Data.
• Coordination between onsite/offshore model
• Worked on collecting all the screen shots of complete testing cycle and making a document for new joiners.

Confidential

Defect Manager

Responsibilities:

• Worked as a Defect Manager for multiple Confidential projects. Have hands on experience in Defect Management process. Right from opening a trouble ticket till tracking it till the closure.
• Once the defect is reported, DM is responsible to open an USH ticket ( Confidential & Confidential ) and internal engagement ticket for various apps using AOTS ( Confidential & Confidential app).
• As a DM was responsible to set up the initial triage between testing teams, PTE and the application teams once the defect is raised. And engages application teams as per need to get the resolution path and temporary workarounds.
• Involved in daily status calls. Project meetings with client and PTE.
• Co coordinating with the developers and test teams till we get ETA and RCA (root cause analysis) for a defect, deployment to production environment and the retest result is passed.
• For every project created a Manual Defect Tracking Template and sharing updated sheet to PTE.

Confidential, Cleveland, OH

Sr.QA Analyst

Responsibilities:

• Involved in authoring the test plan document, wrote and executed test cases for different kinds of scenarios for the modules "Checking and cash management", "Loan services", " Small business term loans ", "Business equipment loan”, “Business mortgage loans”, “SBA loan”, “Equipment financing”,
• Actively participated in scrum meetings, Sprint/iteration planning meeting, Retrospective meeting, reviews and developed test scenarios,
• Assisted in preparing Test plan, Test Scenario, Test Case based on the understanding the business and user stories,
• Used ALM to write test cases. Executed the test cases using manual test procedures,
• Reported defects using ALM and interacted with developers to resolve any defects/issues,
• Designed and implemented basic Queries for backend testing, and to prepare test data,
• Developing Test case design matrix and Requirement Traceability matrix from the requirements document and identify Gaps in the requirements,
• Involved in performing functionality, integration, usability, regression, GUI scenario based testing, assisted in UAT testing, End-End testing,
• Quick Escalation of critical defects & communication between the teams on timely basis,
• Collected test data from the data team and tested for different kinds of scenarios (Positive & Negative) for the different fields of UI module. Involved in regression test of builds on daily basis,
• Performed cross browser testing and cross platform testing,
• As part of compatibility testing, executed the Key Bank web application related test cases on different browsers like Internet Explorer and Mozilla Fire Fox on different Operating Systems. (validation),
• Prepared status summary reports with details of executed, passed and failed Test Cases also involved in weekly status and task review meeting,
• Gathering specifications and requirements from development personnel prior to System Testing,,
• Actively participating in weekly meetings focused on resolving technical defects in the Testing process.

Confidential, Wyncote, PA

QA Analyst

Responsibilities:

• Involved in Developing the Test plan that contains the entire schedule and deliverable list including the testing phases. Involved in complete QA Life Cycles,
• Involved in testing Insurasphere web application and New Agent portal,
• Written test cases and executed the same for “Insurasphere data processing and Transaction services”, “Insurasphere policy administration”, “Insurasphere Billing”, “Insurasphere Claims”, “Insurasphere reinsurance”,
• Understand the Business Requirements and Functional Requirements from the BRFR documents,
• Analyzing the requirements to prepare Test scenario and prepare query tracker for more clarification in the requirements if needed,
• Developed Test scenario, Test Cases according to Design Document, functional requirement & technical Service Description,
• Performed functionality testing, Smoke, GUI testing, and regression Confidential esting manually on all modules,
• Created and executed manual test cases using Quality Center. Documented the test cases and created the requirement traceability matrix to demonstrate the test coverage,
• Execute used test cases for manual testing procedures,
• Assisted in User acceptance testing. Attended client call meeting during UAT,
• Executed manual test cases & reporting the Bugs in HPQC,
• Interact with Developers, and Business Analyst for clarifications of missing functionalities,
• Created and maintained the RTM (Requirement Traceability Matrix) using Xcel,
• Modify and track defects and maintain the c hange request using HPQC,
• Performed regression tests after every bug fix and system enhancements,
• Coordinating with the developers to discuss the Test results and on defects issues,
• Prepared Test Summary Report, Weekly status report, client status report, minutes of meeting, defect management process.

Environment: VB .Net, ASP, Test Director, HPQC, Load Runner, VSS (Visual Source Safe), SQL server 2000, Toad, Oracle9.0, Windows 2000.

Confidential, Overland park, KS

QA Analyst

Responsibilities:

• Core responsibility involved complete manually Testing of the application under test (AUT),
• Prepared test plans and test cases to test application functionality. Executed the same,
• Co-ordinated review meetings to resolve bug related issues with the developers,
• Done Functional Testing, Regression Testing, Database Testing to check data integrity,
• Performed GUI Testing, Integration Testing manually,
• Involved in User Acceptance Testing of the application,
• Verify the reported issues for clarity to support the release of the software,
• Created customized testing manuals for the testing applications,
• Worked with the team members to isolate conditions for repeating found bugs and verifying fixed bugs.
• Coordinated with developers to close bugs within time,
• Verified all of the fixes made by Software Engineers against the appropriate defects by retesting the affected software and/or component of the system,
• Written SQL to prepare test data for using Oracle 8,
• Client calls interaction for User Acceptance Testing (UAT).

Environment: J2ME, .Net,ASP, Oracle 8.0, HP Quality center, MS-Office

Confidential, Salisbury, NC

QA Analyst

Responsibilities:

• Extensively involved in Web application testing of Confidential for correctness of functionality.
• Performed Functional, smoke, integrity, compatibility, GUI testing.
• Gathered application related requirements, to create Test plan, Test cases, and test Scripts
• Developed, Implemented and maintained Test scenario and Test cases based on Business requirements
• Created User Defined Functions to test the specific application related requirements,
• Performed Integration Testing to make sure connectivity between systems and its subsystems,
• Logged defects using excel. Track the same till bug status is closed.
• Involved in Maintaining, Monitoring, and documented the behavior of the application in different phases of Testing,
• Client call interaction during UAT (User Acceptance Testing),

Environment: Web sphere, J2EE, DB2, Test Director, and OS/390 (MVS): TSO/ISPF, WIN-XP/NT/2000/2000 Adv.

Confidential, Oakbrook Terrace, IL

QA Analyst/Tester

Responsibilities:

• Identified the scenarios for test case preparation & preparing the test cases from the available documents.
• Develop Test case design matrix and Requirement Traceability matrix from the requirements document and identified Gaps in the Testing process,
• Identified the test scenarios, test cases and created the necessary test data for validating the input conditions using different techniques,
• Prepared Test Summary Report, Weekly status report, client status report, minutes of meeting, defect management process,
• Performed Functional ity Testing, GUI Testing, End-to-End Testing, and Regression Testing of the entire application,
• Executed manual test cases & reporting the Bugs,
• Maintained bug status using MS-Excel Spread sheets,
• Was responsible for weekly status meetings showing progress and future Testing efforts to the QA Manager,
• Actively participated in weekly meetings focused on resolving technical defects in the Testing process.

Environment: Java, JSP, HTML, XML, SQL server, MSOffice, Windows