SUMMARY:

• Results - focused leader specializing in driving operations growth, building solid teams, creating strategic initiatives, providing world-class customer services, cultivating a strong company image and eager to offer over 18 years experience toward maximizing a top client’s success.
• Support Pre-Sales/Sales team and review responses to RFIs, RFPs, technical capability documents, SOW, NDA and MSA, etc.
• Work closely with marketing team and contribute towards Technical Marketing and Thought Leadership positioning. Travel to customer location across the geography to participate in proposal / RFP / SOW defense discussions and presentations.
• Proven ability to combine broad-based technology, business and management expertise in developing and implementing corporate-wide short and long-term technology solutions in Testing Practice to meet the evolving information technology needs of a progressive organization.
• Over 20 years of hands on strategic technology partnership with business stakeholders with a focus on testing, portfolio management, business processes, program lifecycle, global operations and delivering world class technology solutions within budget and time for client.
• Driven wealth management platform strategy catering to the needs of both the Private Client and the financial advisory segments of the Global Wealth management business units.
• Performed investigational analysis and evaluation to determine project or application feasibility as a testing perspective.
• Developed cost and benefit estimates to establish project worth, including the development of alternatives and recommendations for new acquisitions or changes to existing applications requirement.
• Estimated resource and record management requirements and created plans, timelines, milestones, user approvals, charts and reports for use in managing an assigned project.
• Developed time schedules, conversion, and test procedures for all aspects of a system implementation, for manual and Automation testing.
• Managed end to end mobile testing and planning.
• Managed the Options Trading deployment - responsible for the Testing team management for testing (real-time, News, Research and historical data) and front-end functionality for the front-end application.
• Managed teams of over 15 geographically dispersed Testing resources - with a budget of multi-million and ownership of the entire portfolio of applications on the Confidential platform at Confidential .
• Major international exposure - implementing UAT frame work solutions for major client in US, UK, Poland & India
• Implemented technology QA/UAT framework across the enterprise. This framework helped the organization to reduce cost, increase transparency, improve collaboration between teams and reduce redundant efforts.
• Championed change, and build strategic partnerships with leaders, colleagues & customers.
• Managed the enterprise PMO, Business, Finance & Security to develop risk metrics to effective assessment of technology, security, infrastructure and financial risks for IT projects.

TECHNICAL SKILLS:

Methodologies: SDLC - Waterfall & Agile

Modeling & Design Tools: UML, MS-Visio.

Defect Management Tool: Quality Center 11.5, Rally, JIRA

Tools: Postman, SOAP UI, WinSCP, AWS S3, Fusion

Version Control Tool: Rational Clear Case

Operating Systems: Windows XP/Net/2000, UNIX and MS DOS.

DBMS: SQL Developer, Mongo DB

MS-Suite: MS-Office, Excel, Outlook, Power-point, MS-Project.

KEY SKILLS:

• Over 15 Years of Project and Program Management in Testing Practice
• Proposal Review, Vendor Selection & Staffing Model, Estimation & Budgeting
• Expertise in Managing & Delivery of Onsite/Off-shore Global Testing initiatives.
• Establish Testing Practice & TCOE (Functional/Automation/Performance)
• Expertise in TMM (Test Maturity Model) assessment analysis/evaluation to gauge the capabilities and provide solutions as needed.
• Strong BFSI domain experience.
• Development of testing processes and quality standards.
• Manage Audit, Governance and Compliance issues and implement best practices across testing org to maintain quality as per industry standards.
• Stakeholder Relationship Management- Partner with cross functional team with different BU to align business objectives and enterprise releases.
• Support Pre-Sales/Sales team and review responses to “Request For Information” (RFIs), “Request for Proposals” (RFPs), technical capability documents, “Statement of Work” (SOW), “Non-Disclosure Agreements” (NDA), “Master Services Agreement” (MSA), etc.
• Travel to customer location across the geography to participate in proposal / RFP / SOW defense discussions and presentations
• Exhibit strong understanding of Software Test Life Cycle, and associated relationship to Software Development Life cycle
• Participate in post-win kick-off meeting with all the stakeholders belonging and new customer
• Provide proactive support to maintain and develop content to the pre-sales knowledge and asset repository.
• Work closely with marketing team and contribute towards Technical Marketing and Thought Leadership positioning. Helps in orchestrating and offerings through write ups, tech briefs, white papers, web casts and more.
• Continuous improvement by utilizing different levers- Automation, process optimization, skill set & tool upgrade, off-shoring and testing process.
• Analysis and recommendation of automation tools for better output, cost reduction and faster to market.
• Coaching, mentoring and educating team members to maintain and improve quality standards and processes across the teams.
• Expertise in facilitation of custom automation tool development.

SELECTED PROFESSIONAL EXPERIENCE:

Confidential

Director QA- Content

Responsibilities:

• Manage onsite and offshore teams
• Develop Project Plan organized by test track/team and test level detailing deliverable, activities and dependencies.
• Develop Test strategy/approach, Test Cases, Execution Schedule, Executed test cases, status reporting.
• Project Management, Defect Management, Team Coordination
• ETL, API, Data Validation

Confidential

Technical Delivery Lead

Responsibilities:

• Conducted assessment and provided improvement plan for testing process.
• Recommended automation tool for API and automation testing
• Developed and coached team on testing standards and best practices.
• Audited Governance and compliance, identified gaps and provided the solution.
• Worked on CPM project and supported different areas of business to name a few, Firm, Client/Account Configuration, Portfolio Management, Strategy Modeling and association, Packaged Overlay Model, Rebalance, IC/RC, Trade Blotter etc.
• Asset/Holding Management, end to end order creation and validation to third party OMS.
• Utilized several tools - Loaders and Web Services (READY API) as a part of data setup SQL Developer for data validation.
• Worked on Report Module to validate different reports used by clients and firms.
• Managed offshore team and ran daily standup status & defect calls.
• Coordinated onsite and offshore meetings with scrum master and scrum team.
• Lead and worked with Automation team to provide support and guidance as SME.
• Worked on blended testing methodology (Waterfall & Agile)
• Developed Test Plan, Test Cases, Execution Schedule, Executed test cases, status reporting.
• Used Rally as a test management and status reporting tool.
• Developed Project Plan organized by test track/team and/or test level detailing deliverables, activities and dependencies.
• Proposed and provided best testing approach and partnered with client cross functional team.
• Proposed and show cased process improvements as and when required to increase the productivity, efficiency and streamline the pre execution data setup and process optimization process.
• Mentored QA team on relationship building and coordination with cross functional team

Confidential

QA Project/Delivery manager

Responsibilities:

• Develop and maintain Work Breakdown Structure (WBS)/Project Plan organized by test track/team and/or test level detailing deliverables, activities and dependencies.
• Develop Consolidated Test Estimates (CTE) based on WBS, gathered from App QM teams, Integration Team, Environment Teams and estimated App Services (development) support
• Develop Staffing Plan & Budget (SP&B) based on CTE and covering Time and Materials (T&M) and Managed Services resources, as well as environment costs
• Managed Audit, Governance and Compliance issues and implement best practices across testing org to maintain quality as per industry standards.
• Develop high-level (L1,L2 & L3) QM Gantt chart/schedule based on the WBS that organizes the deliverables, activities and dependencies according to the project timeline, identifies critical path with interim milestones and includes quality checkpoints recommended by the FALCON QM Test Architect
• Conducted TMM (Test Maturity Model) assessment analysis/evaluation to gauge the capabilities and provided improvement solutions as needed based on the Levels.
• Developed testing processes and quality standards for QA project teams.
• Develop Stakeholder Communication Plan including weekly Progress/Status Report covering deliverables/activities/approvals and associated risks/issues & mitigation plans, and QM actuals.
• Developed Stakeholder Relationship Management process and partner with cross functional team with different BU to align business objectives and enterprise releases.
• Develop and maintain Risk, Issue & Action log describing each item, the cause, the impact and the mitigation / corrective action plans.
• Develop Continuous Improvement Plan, Lessons Learned Log, post release Improvement Action Plan.
• Develop and manage Approval Process, and associated Sign-off/Approval Matrices for QM deliverables
• Conduct Weekly QM Project Team Meeting and construct meeting agenda and meeting minutes.
• Accountable for the following QM deliverables which are owned by other specified parties:
• High-level Day-over-day Test Execution Calendar (owned by a QM Test Architect).
• Detailed test Cycle Execution Plan/Tracker (owned by Integration QM).
• Detailed Environment Plan/Tracker (owned by ACMS).
• Code Deployment Plan/Tracker (owned by ACMS).
• Test Reports from each test track/level (owned by Leads).
• Defect management/Triage (owned by a QM Test Architect & Integration Lead).

Confidential

Program Delivery Manager QA/UAT/Automation

Responsibilities:

• As a Program Manager QA/UAT/Automation, I was responsible for program analysis, development, delivery, budgeting, QA/UAT proposals, effort estimates, onsite/offshore, resource planning, improvement analysis and proposal, team Management for Metlife Investment.
• Provided leadership to all testing related activities to the test teams. Mentor, motivate and supervise project team members and influence them to take positive action and accountability for their assigned work.
• Focus on transition QA/UAT engagement within budget and time to client.
• Continuous walkthrough and presentations to stakeholder (AD/Business Team) on QA/UAT Engagement, Standardizing QA/UAT processes, procedures and process improvements.
• Provided continuous improvement plan by utilizing different levers- Automation, process optimization, skill set & tool upgrade, off-shoring and testing process.
• Did analysis and recommended automation tools for better output, cost reduction and faster to market.
• Did coaching, mentoring and educating team members to maintain and improve quality standards and processes across the teams.
• Developed and implemented corporate-wide short and long term Testing solutions to meet the client’s needs of a progressive and demanding QA/UAT organization.
• Establishing testing practice and QA/UAT framework across the enterprise and helping client to reduce cost, increase transparency, improve collaboration between AD/Business and QA/UAT teams and reduce redundant efforts for different business & application development groups.
• Provided Leadership to several Automation team
• Provided end to end test automation process and integrated into QA/UAT, Identified Manual TC’s to be identified and automated per business priority, feasibility and requirement.
• Presented Automation proposals to AD/Business partners - Planned the delivery & schedule of the test scripts to be automated for several Projects, Managed and made sure scripts are delivered on time
• Managing QA/UAT Processes, Procedure & Standards for all the LOB’s and emphasis on optimization and consistency.
• Focus Compliance, Governance & Audit and Continuous Process Improvement and Automation.
• Proposed automation solution (java file comparison tool) to reduce manual effort, saving time and cost. Gained customer's trust and confidence by producing positive overall results and ROI.
• Successfully Implemented Automation for several applications, reducing time and cost (better ROI)
• Applied Automation Transformation levers for several application to optimize test coverage(CTD)
• Develop QA/UAT/Automation road map and efforts for upcoming Projects, Responsible for hiring/on boarding on-site and off-shore Test Managers/Leads & resources.
• Manage & escalate issues and presented them to sr. management, stressing on technical hurdles and timeline constraints.
• Developing and growing business relationships with client leaders, AD/Business leads, CRE’s & Director level stakeholders
• Working very actively to create new business ventures and grow Confidential account in terms of number of resources and revenue as per the project demand at the same time helping client to produce quality product to the end users and cost reduction with the right and standard QA approach.

Confidential, New Jersey

Manager- Test Transition

Responsibilities:

• Conducted assessment, developed a scalable Testing Transition and Transformation Plan & approach to ensure successful transition of all in-scope applications from Incumbent Vendor to Target Vendor.
• Analyzed Audit, Governance and Compliance issues and implement best practices across testing org to maintain quality as per industry standards for the transition to minimize the risk.
• Stakeholder Relationship Managed and Partnered with cross functional team with different BU to align business objectives and smooth enterprise transition releases.
• Lead and facilitated smooth transitioning for assigned Domain Applications and co-ordinate with the Test Leads from US and non-US locations (South East Asia)
• Developed Transition Methodology, Transition Engagement Model and Operating Model.
• Developed “Reporting Framework”, “Acceptance Criteria”, “Communication Plan”, “Sign-Off Process” and “RACI Chart”.
• Review and Validation of In-Scope Application for each Domain.
• Communicated with Application Development Owner, Business Owner and Test Managers to understand the challenges and issues as a transition perspective.
• Facilitated meetings and walk through sessions between Incumbent, Target Vendor and Domain Test Lead.

Confidential

Program/Delivery Manager UAT

Responsibilities:

• Led the UAT effort and managed multiple projects simultaneously
• Managed multiple onshore offshore UAT teams including Tier 1 and Tier 2 support teams
• Managed relationship with external vendor including development, support, Tier1/Tier2 and maintenance
• Projects spanned multiple methodologies SDLC/Agile
• Created/ Maintained Project Charters
• Oversaw creation of functional test plans
• Created project plan
• Assessed change and performed manpower planning/ resource allocation for system modifications
• Created GANTT Charts in MS Project for resource allocation/milestones
• Overall Project Management carried out in MS Project
• Designed standardized templates for Status updates to be sent to upper management/business sponsors.
• Presented weekly status to project sponsors
• Created and Maintained Risk Register in order to carry out Risk Management; presented the same to both technical and business stakeholders on a weekly basis
• Escalated important issues and presented them to senior management, stressing on technical hurdles and timeline constraints
• Coordinated efforts between business, development and quality assurance groups
• Led the UAT effort, coordinating between IT and business teams
• Responsible for maintaining Issue Logs and Action Lists
• Authored Lessons Learnt document to streamline future processes
• Ensured adherence to management standards, including change management

Confidential, NY/NJ

QA Manager

Responsibilities:

• Directed the design and development of systems test plans, procedures and processes.
• Reviewed and analyzed requirements based system level testing of current and future products.
• Reviewed BRD, HDD and attended formal documentation reviews.
• Designed the performance automation framework for effective and precise utilization.
• Participate in the review of the business, functional requirements and NFR ensuring user, usage profile and bench mark is clearly defined.
• Made sure that the performance SLA’s are available.
• Used Rational Functional Tester to execute the regression scripts for trade booking and structuring tools applications.
• Converted RFT scripts to QTP as a Merrill standard Regression automation tool.
• Strong understanding of Mortgage Loan Origination and servicing, Equities, Stocks and Mutual funds.
• Conducted meetings and off shore team coordination.
• Involved in Planning, organizing and supervising daily tasks and duties for QA team
• Participated and initiated meetings with Business Analysts, Developers, Quality Assurance and Production Support team on regular basis in order to improve the testing quality by better strategies and testing approach.
• Mentor juniors and new hire personnel.

Environment: .NET, Toad, Windows XP Pro, UNIX, FIX 4.1, Ultra Edit, FIX 4.0, RFT, QTP 8.2, QC 9.0, LR9.0, Java, VB, JIRA, RFT & Loadrunner.

Confidential, New Jersey

QA Lead/Business Analyst

Responsibilities:

• Led IT Application QA projects using the SDLC methodology.
• This was a large undertaking and QA application team was distributed
• Worked as a Test Director Admin and supported more than 100 users for the project.
• Responsible for coordinating and providing a healthy QA Environment for the QA Team Managed a team of 8 members and responsible for resource and task allocation.
• Conducted and participated in test strategy and risk analysis meetings for ongoing projects
• Worked on Jrisk and Morpheus & FX Trader tools which is designed to help demanding users in financial business, it delivers a potent combination of real-time information and powerful analysis tools to professionals who are dealing in Equities, Fixed Income (Bonds), OTC, Derivatives (Options & Futures) for Global Market. Supported and tested algorithmic trading strategies.
• Wrote individual detailed Test plan for Risk Measures, Risk Configurations, Down Stream Feeds and Bonds.

Environment: C++. VC++, VB, C# .NET, JSP, Servlet, Oracle, WinRunner, Quick Test Professional, TestDirector, FIX, Windows 2000 / XP, MS Office, UNIX, Reuters Market Data System, Beyond Compare.