PROFESSIONAL PROFILE:

• 7+ years of strong experience in Software Quality Assurance (QA) manual & Automation testing of web, client/server with:
• Experience in creating QA specifications based on Business requirements
• Progressive experience various methodologies: Waterfall, Agile and Hybrid.
• Strong testing experience in Manual and Automation (RUBY Cucumber, Cyara, SOAPUI).
• Strong understanding of Software Development Life Cycle (SCLC), Software Testing Life Cycle (STLC).
• Responsible for testing CTI Routing and Transfer to different LOB (Line of Business).
• Experience in working with Genesys Framework: CC Pulse, IRD, CME, Skilled based routing, IVR, call recording and Quick to call back applications
• Experienced in testing VRU/CTI, Web systems and Client/Server applications.
• Experience in Real Time Reporting: CC pulse, Wallboard, Ticker and Fusion
• Experienced in using tools such as HP ALM, Quick Test Pro(QTP), TOAD.
• Strong knowledge of Extraction Transformation and Loading (ETL) processes using UNIX shell scripting, SQL Loader.
• Very good understanding of Data Warehousing concepts, Data Analysis, Data Warehouse Architecture and Designing.
• Experience in testing Call Routing through Genesys, ACT for hard (Avaya) & soft phones
• Experience in testing on various Reporting tools (Microstrategy, Hyperion and IEX).
• Experience in reviewing Transaction & IVR call Logs, AR Logs and Pop - up Gateway logs.
• Excellent knowledge of using JIRA and RTC Jazz.net as a defect management tool.
• Good understanding with Business process and business applications.
• Strong experience with participation in meetings that included Requirement gathering sessions, Three Amigo’s meeting, Story card development meeting, Iteration planning meeting, Show and Tell and daily Standups.
• Experience in Bilingual (English and Spanish) testing.
• Excellent oral and written communication skills combined with good business acumen.
• Self-motivated, pro-active, innovative and an ability to work in both Team and individual capacity.

TECHNICAL SKILLS:

Testing Tools: Quality Center, Middle Earth (Internal Tool), Mainframe, QuickTestPro (QTP), LoadRunner, WinRunner, ALM

Operating Systems: Windows 95/98/NT/2000/XP/Vista/7/8, LINUX, and UNIX.

Data Warehousing Tool: Informatica, Business Objects

RDBMS: Oracle 9i, 10g, 11i, Sybase, Ms-Access, DB2, SQL server 2005 &Toad

Languages: C, C++, VB, Java, Cobal, JCL, CICS, MVS, HTML and XML

Reporting Tools: Business Objects. XI, Crystal Reports 7, 8, XI, Actuate, LightHouse, Pulse

Utilities: MS Office (MS Word, MS Excel, MS PowerPoint, Outlook, Visio, MS Visual Studio)Edit Plus, Putty, and TOAD.

PROFESSIONAL WORK EXPERIENCE:

Confidential, Des Moines, IA

System Test Analyst

Responsibilities:

• Perform System Testing for the ST team assisting multiple projects and lines in both Mainframe and UI platform.
• Perform Release Testing for multiple projects and lines before the code is sent to Production.
• Post production validation for multiple projects and lines once the code is in Production.
• Adhere to the Agile methodologies for all of the testing.
• Record and Run Automation Scripts in Ruby.
• Create and manage manual scripts in Quality Center based upon Story Cards and requirements.
• Review Business Requirements and work with multiple lines and developers for clarification.
• Raise defect in Quality Center and work with developers on the resolution and re-test.
• Perform simple to complex test data conditioning.
• Use RTC to evaluate, manage task, manage projects and story cards.
• Use RTC to communicate with specific lines regarding specific Story Cards and Porjects.
• Document all phases of System Testing, Release Testing and Production validation QA process.
• Use Quality Center to record Test Scripts and the Testing Results as per the Testing requirements.
• Attend Daily Stand-Up and communicate progress with the Team.
• Attend and participate in Three Amigos, Retro Meetings.
• Attend Show and Tell held by all the lines to understand the projects.

Environment: s: HP ALM Quality Center 12, Mainframe, Middle Earth (Internal UI tool), Agile, Ruby (Automation Testing), RTC.

Confidential, Des Moines, IA

System Test Analyst

Responsibilities:

• Hands on experience with creation, preparation and implementation of systems quality assurance reviews.
• Develop and execute Test Plans and Test Scripts.
• Interact with users and business to share information and clarify instructions.
• Create moderately complex test plans using templates and business guidelines.
• Work with Test Leads to assist in Test Strategy Development.
• Perform simple to complex test data conditioning.
• Perform regression-testing depending upon on the need of the project.
• Log, track and verify resolutions of software and specification defects.
• Document all phases of Systems QA process.
• Use ALM to record Test Scripts and Test Results as per the testing.
• Communicate with Business Partners to under the requirements.

Environment: Quality Center 12, ClearQuest, Mainframe Testing, Merchant specific Credit Applications, CAMS, FDR, ACAPS

Confidential, Des Moines, IA

System Test Analyst

Responsibilities:

• Progressive experience/responsibilities in the area of IVR QA process, methodologies (Agile, Waterfall and Hybrid).
• Experience in creating business cases, project charter, project plan, change control procedure, use cases, Risk analysis, process flow and transition plan.
• Create QA specifications based on business requirements.
• Good working relationship with business sponsors, business partners and technical staff.
• Proficiency with business systems design/modeling, documentation and analysis techniques and testing methodologies.
• Experience with multi year build IVR projects implementations.
• Prepare detailed specifications, requirements, scope documents and logic flow charts for the development and implementation.
• Assists with requirement validation activities including functional validation and traceability.
• Working in collaboration with other, analyses call center performance data and recommended operational enhancements based on finding.
• Involved in functional, non-functional and regression testing using SOAPUI for web-service testing for various applications.
• Tested with Front-end functionality for various IVR Applications (PLPS IVR, Commercials IVR, sales IVR, claims IVR and TITAN IVR).
• Experience in validating CTM (Contact Management) Comments and Flex Remarks.
• Working with cross-functional teams (SOA, Mobius, Flex, Billing and Commercial) for end-end testing of new functionality.
• Data Validation: Tested IVR Web URLS to validate Member and Provider Information.
• Reports: Validating the IVR & Routing Microstrategy reports (Transaction report, Last State report, self-service reports, CSR Report, Call-type report, Call Tier Report and Agent reports).
• Validate real time reporting for new Call-types using CC Pulse, Ticker and wallboard.
• Database (Oracle): Validating IVR Call logs, Transaction Logs, Event logs, Advanced routing (AR) logs and Data logs.
• Involved with tracking, updating and closing defects with RTC via JAZZ.net
• Escalated the IVR design and backend issues to the respective teams during the reviews.
• Executed software test plans including functional testing (Block Box), non-functional (white box), integration testing, systems testing, regression testing, performance testing and DIT (Developer Integration testing).
• Involved in testing the Production Issues based on the CONNIDs provided by the Developers and the business.
• Completed projects deliverables within set timelines and quality standards.
• Involved in User Acceptance Test (UAT) and coordinated with users and business during the User Acceptance Tests.
• Profound knowledge in software development life cycle concepts.

Environment: Quality Center 11, Java, AWD, SOAP UI, ALM 11, JAZZ.net, IVR, AWD, Genesys Administrator, Avaya Soft-phone, Oracle, TOAD, Qfiniti, LightHouse, Pulse, SQL Server, Ticker Board, Micro Strategy, Agile, Waterfall.

Confidential, Mount Laurel, NJ

QA Test Analyst

Responsibilities:

• Acquainted with the business process and system workflow.
• Created Test Scenarios based upon the business requirements.
• Developed Test Cases / Test Scripts for the application in ALM Quality Center, executed the Test Scripts and raised defects.
• Tracked and managed defects in JIRA for further analysis and solution.
• Performed Manual Testing activities such as Positive/Negative testing, Smoke Testing, Regression Testing and UAT.
• Validated XMLs using SOAP UI as per the requirement.
• Recorded Testing results on ALM.
• Maintained the Requirements Traceability Matrix.
• Applied SQL Queries in SQL Server to validate data for various stages in the application.
• Completed projects deliverables within set timelines and quality standards.
• Involved in User Acceptance Test (UAT) and coordinated with users and business during the User Acceptance Tests.
• Communicated with the Developers and Business Analyst while preparing the test cases, during testing and in case any defect is raised.
• Communicated with Business team to make sure the process of entering details of the application into the system is followed thoroughly.
• Communicated the updates with Testing, Project Status, and Issues on a daily basis with the team and Scrum Master during the daily Scrum meeting.

Environment: Quality Center 9.0/9.5, QTP 10.5/11.0, ALM 11.0, SharePoint, Java, Siebel, XSD, WSDL, J2EE, JMS, Web logic, JavaScript, Oracle, TOAD, SQL, UNIX, Linux, WinSCP, XML, SOAP UI, HTML, Selenium, Windows 7/XP.

Confidential, Madison, WI

QA Tester

Responsibilities:

• Building the QA infrastructure from the ground up, including effective best practices, testing and drove the team on a daily basis through optimal resource allocation, Prioritization of tasks and follow- up/support of technical issues.
• Performing critical Live Handset Testing whenever a new functionality has been added to the Pre-Paid Application Gateway ( Confidential ).
• Directed the deployments and data integration of Nuance IVR, Genesys CTi, Clarify CRM technologies across several major support centers.
• Using NCS (National Coupon System - Order Management System) application for generating the coupons and recharge pins for the prepaid subscribers.
• Involved in generating the Usage for all the prepaid subscribers and post-paid subscribers including Take Control and Kid Connect plan holders.
• Testing the applications behavior on mobile devices and validation of the functionality on IVR systems.
• Responsible to FTP the DUR files generated while creating usage for the subscribers on to the server in which the DUR Loader is present.
• Report, track and verify defects using ALM.
• Verifying the data after the DUR files have been processed and the data has been updated in the Samson and Confidential databases respectively.
• Effectively used PAGOper Tool to verify provisioning of the new subscriber and command utility to manually add & remove Subs, add & remove WIPS to complete provisioning of new subscriber created when the Switch is down.
• Validating SOAP requests as well as XML requests and responses in the back end after every transaction through the EPSI CON GUI.
• Developed test scenarios for Interactive Voice Response (IVR) integration and Avaya CTI screen-pop modules.
• Acquired Microsoft Active Directory domain/Organizational Unit administration experience especially creation of Group Policy Objects (GPO).
• Using TOAD as well as Query Analyzer SQL query tools for checking the database values.
• Manually testing the Streamline’s suite of applications, Knowledge base tool, payments application, Handset order application, MyTmo and other miscellaneous applications.
• Experience using iterative development methodologies including Agile and Scrum. Able to apply and communicate understanding of principles and benefits of iterative methodologies.
• Involved in proactively identifying, reporting risks to project delivery-using principles of iterative management.
• Working with the system administrators to set up the test machines and install the windows operating systems and other necessary software.
• Manually testing the prepaid Desktop GUI applications, Web applications and Web Services (IIS 5.0 - IIS 6.0).
• Manually testing the functionality, user interfaces and security of various desktop applications.
• Functional, System, Integration tests are performed during different phases of testing process.
• Receiving and analyzing test requirements for new projects.
• Writing test cases based on test requirements or problem description in the case of a bug fix. Worked closely with BAs and developers to determine and identify contents, and flow of various business processes.
• Communicated/worked with applications project managers/developers, vendors, support teams to resolve technological problems, hardware/software or environmental issues.

Environment: Visual Studio.Net 2005, ASP.NET, C#, .NET, Silk Test, ALM, XML, SQL Server 2000, UNIX, JavaScript, Oracle, Linux, MS Project, SQLServer, MySQL, Quality Center, Load Runner.