SUMMARY:

• Certified Tester, Foundation Level (CTFL) - ISTQB
• US Citizen, over ten years of experienced in Software Development Life Cycle (SDLC), Project Life Cycle (PLC), Software Testing Life Cycle (STLC), Bug Life Cycle (BLC) working as QA Analyst.
• Extensive experienced in Manual and Automation Testing of GUI and functional aspects of the Client-Server and Web-based Applications on multiple levels of SDLC.
• Experienced in analyzing Business Requirements Specifications (BRS), System Requirement Specifications (SRS), System Design, Test Planning and defining Test Scenarios/Test Cases.
• Experience in establishing QA Procedures/ Standard Method, proficient in writing Test Plans, documenting the Testing procedure and writing Test Cases.
• Experienced in Functional testing, Performance testing, Integration testing, Regression testing and user acceptance testing (UAT).
• Have proven experience analyzing performance metrics and able to identify problem areas. Able to troubleshoot performance bottlenecks and suggest improvements.
• Strong experience in documenting existing processes, analyzing business requirements, working with requirements traceability matrix, business processes re-engineering and designing.
• Familiarity with Capability Maturity Model Integration (CMMI).
• Extensive experience in IPVOD (IP Video On Demand) backend architecture and Feature enhancement Testing.
• Ability to understand business drivers, quality risks, and tradeoffs with the ability to propose risk mitigation approaches to meet the business need.
• Experienced with Safe Agile Methodology.
• Excellent verbal, written, presentation and interpersonal communication skills on a technical and non-technical level.

SKILL:

Test Management Tools: ALM, JIRA, Rally, QA Complete

Languages: SQL, Java, Python

Web Technology: HTML, XML/JSON

Database Tools: Oracle, SQL Server, TOAD 8.6, MySQL

Operating System: UNIX, Linux, Windows, Android, IOS

PROFESSIONAL EXPERIENCE:

Confidential, Englewood, CO

Sr. QA Engineer

Responsibilities:

• Demonstrated advanced understanding of Various VOD systems to include: LEGACY, DAI and EST systems and acted as an SME on the Confidential for all E2E and Integration Testing of those systems.
• During PI events coordinated the testing of the VOD systems with other train teams and gained the necessary understanding of the forthcoming changes and features to the systems and anticipated the necessary environments, credentials, access and plans etc. needed in place so as to ensure timely delivery of testing to the necessary parties.
• As part of End 2 End testing, ensured test plans and scenarios took into account the various components of the systems, with validations at each, so as to have a true E2E testing of the system in place.
• When necessary, leveraged crossed functional relationships with related teams (STB-Dishzilla, Helios/Hydra- SWAT etc.) to ensure the completion of our systems test.
• Specifically, for EST projects, sought out various component leaders and self-trained on the architecture of the system, in effect piecing the new system together, from the newly added components (Aulone, Sandwich, 3rd party Invision/Ascendon) to the its eventual integration with the existing components (Farallon, Catalog). In effect, learned about the processes, tools, and technologies needed to complete the testing of this system then used that information to help train, support, document, and guide teammates who are new to this project.
• Worked very diligently, under very rigid timelines on the EST projects to ensure timely delivery of this product to Market. Leads:
• Throughout the course of the year, with the many changes, stepped in and developed collaborative relationships with various teams and team members to ensure whatever objective I was trying to accomplish was met. Filled in the necessary gaps and took the responsibility to train, lead and take ownership for various QA functions on both Bell and Dish IPVOD systems.
• Demonstrated an understanding of the necessary scope of testing for various projects and developed plans, LOEs and scenarios to ensure the timely completion of all assigned projects.
• Actively provided input and information to the Confidential and others as needed. Kept the PO/SM aware of the impact of changes, test estimates, and areas of concern for the IPVOD testing. Worked as a liaison of sorts to help to improve communication between Confidential and automation teams to keep both in sync on test automation needs as well as any issues that could be foreseen, so as to “avoid stepping on each other’s toes” and duplicating efforts.
• Maintained and adhered to my success factors development plan and took many strides to assist the company in its CD/CI automation objectives.
• Attended bi-weekly meetings with my manager to accomplish the same. Delivers:
• As a member of the Confidential, sought out ways to proactively improve organizational processes to deliver continuous value when projects were delayed or cancelled. Created and completed user stories for the automation of legacy systems to assist in regression testing of “maintenance systems” such as legacy IPVOD. When new features did arrive, strategically game planned with team members on best ways of automating these latest features.
• As part of the company’s goals of continuous development/integration, continuously working towards the completion of Sprint work for practically all things VOD and taking strides to self-instruct on upcoming IOT projects such as Hornet.
• Coordinated and scheduled meetings to assume VOD responsibilities as others were transferred from or left EST.
• For years was the sole Performance tester of Catalog component of VOD.
• Took performance testing ownership and created an extensive excel sheet highlighting the pros and cons of various industry tools relative to Legacy IPVOD needs. Contacted Spirent to ascertain what benefits may exist for our team in their new series of Avalanche releases. Also, when any performance changes are announced ahead of time, coordinated time with Spirent to ensure the release we have was suitable for our changing needs.
• Leveraged extensive understanding of VOD systems to triage certain issues that would arise specifically for various STB teams and recommend testing approaches to help identify issues those teams were facing. Automation:
• Through automation efforts, reduced hours of manual testing by roughly 50%.
• Took initiative to contact CSG, bringing the necessary Dish and CSG personnel together to create an automation account for our testing needs.
• CSG web app allows for an overview of EST Products/Assets ordered, Content Activity/Interactions, Customer Profile/Billing Info and Coupons.
• Automated several EST (CSG Customer Care Web App) and Legacy/DAI scenarios to include:
• CSG Credit Card Verification
• CSG Asset Verification
• CSG Asset Removal from account and STB
• CSG Pricing Plan Verification
• Chameleon Portal Search and verification of Assets
• Chameleon Portal Removal of EST/DAI/Legacy Asset
• Developed ReadyAPI test cases for the release of new Sandwich build to verify specific APIs.
• Wrote the Java code for the SFTP transfer of mocked Excel file to the Aulone host.
• Created the input data for the Sandwich testing by creating multiple EMA documents for ingest into the host.
• Successfully created the GET protocol request and built in the necessary assertions to ensure the correct response was successfully being received.

Confidential

Software Quality Engineer

Responsibilities:

• As a member of the system team, responsible for system health of Legacy IPVOD, DAI and Electronic Sell through Projects.
• Served as Product Owner for DISH Network's IPVOD Catalog Component.
• Created legacy defect documents which provided criteria and guidance to team to ensure uniformity in defect reporting.
• Conducted all of the Performance and Load testing for Dish IPVOD Legacy Project.
• Provided Performance Demos to management in addition to conducting training sessions for Automation team members unfamiliar with Legacy architecture.
• Reconfigured/reformulated performance testing for new, legacy STBs, On Demand and Home Screen REST API requests to better reflect production architecture.
• Analyzed system requirement documents and use cases to write functional test cases.
• Coached new team members up to standards, decided upon testing severity and allocated testers as needed via LOE documents.
• Analyzed software failures, made them reproducible, reported bugs via ALM, Rally and QA Complete.
• Maintained and updated automated Selenium suite for Electronic Sell Through (EST) and Legacy projects.
• Acted as testing liaison to maintain lines of communication between PMs, Development teams and the Test Team.
• Prepared the Requirements Traceability metrics and peer reviewed the test results with the team.
• Ensured software functionality for back-end architecture through component and end to end testing.
• Used SQL queries to validate data in the backend.
• Mocked XMLs and JSONs to reflect various test scenarios for Use Cases.
• Performed exploratory testing on STB - navigated through the UI in search for misbehavior of different STBs.
• Updated STB software using USB downloader, cleared STB caches and ensured latest SQL LITE Diff (database) assets were visible on select STB models.

Confidential, Boston, MA

Software Quality Engineer

Responsibilities:

• Reviewed the requirements, technical design, and code reviews and seek clarification from BA’s and developers.
• Performed Knowledge Transfer to new joiners in the testing team.
• Involved in the preparation of System Test Plan (STP), Integration Test Plan (ITP).
• Developed test scenarios and test conditions for integration testing of web application developed in HTML, XSLT and XML.
• Responsible for creation of test data scenarios and test data setup in coordination with Business Team.
• Responsible for deliverables Test specifications, Requirements Traceability Matrix (RTM) during Test design phase and test logs, Test summary report during test execution.
• Responsible for System testing Integration testing and Regression testing.
• Reported issues, maintaining them and tracking issues.
• Tested the application on IE, Firefox and Chrome as a part of compatibility testing, to maintain cross browser functionality.
• Performed manual and automated Quality Assurance (QA) job responsibilities.
• Wrote manual and automated test plans, test cases and executed them.
• Implemented Automated Scripts for functional and regression testing using QTP.
• Performed Load Testing and Performance Analysis of Network based applications and Web Services using HP (HP) Load Runner and Spirent Avalanche.
• Used Oracle and MYSQL SQL scripts/queries for data verification at the backend.
• Involved in User Acceptance Testing to support with Business Team.
• Attended daily Scrum meetings and submitted the test coverage, test results, PR status reports.

Confidential - Camp Hill, PA

Quality Assurance Tester

Responsibilities:

• Performed Regression testing and data validation to check the application performance against new platform.
• Performed GUI testing, System testing and Functional testing of the application.
• Participated in every day walk- throughs and reviews and interacted with developers.
• Developed test cases and test plans according to business requirements documents.
• Involved in testing the application modules manually and integration of different modules.
• Converted manual test scripts to automated test scripts using HP QTP.
• Created automated scripts in QTP to conduct GUI and functionality testing of the application.
• Created user defined generic functions to enhance the reusability of test scripts.
• Created the transaction profile to identify business process to be used for Performance, Load and Stress testing.
• Measured Response Times and Transaction rates of the applications using Performance testing.
• Checked the data flow through the front and backend and used SQL queries to extract the data from the database.
• Monitored test results and defect tracking process using TestDirector and coordinated results.

Confidential, Harrisonburg, VA

QA Engineer

Responsibilities:

• Developed Test Strategy and Test Plan to ensure that test cases reflect user needs for the Functional, User Interface, Usability and Security requirements.
• Involved in project planning, coordination and implementation of QA methodology.
• Tested the application manually using multiple Android and IOS devices and reported the defects through JIRA.
• Managed, documented and controlled all the Test Cases, test scripts and test results using JIRA and also in a status update report using MS Excel.
• Actively participated in System testing, integration testing and coordinated UAT.
• Involved in providing the Testing Effort estimates and provided the timely status feedback on progress of the testing activity.
• Performed validation of links, browser compatibility.
• Executed tests and participated actively in system testing and regression testing.
• Developed and maintained automated test scripts to support regression testing.
• Attended project meetings, release meetings, and QA status meetings.
• Interacted with developers to report the bugs and status of the bug.