SUMMARY:

Strategic business and IT professional with exceptional track record supporting businesses through strong leadership, partnership and cross - enterprise collaboration. Extensive experience creating and executing initiatives to deliver optimal results through improved quality, increased revenue and reduced cost. Dynamic leader building and growing organizations in support of business strategies.

TECHNICAL SKILLS:

IBM Rational Tools, Mercury Center, JIRA, Confluence, Rally, MS Office, Portal Infranet billing system, Informatica, Business Objects, Clarity, SharePoint, Advantage billing system, IBM WebSphere, SAP Hybris 5x, and Oracle ATG/Endeca.

EXPERIENCE:

Confidential, Allen, TX

Senior IT Manager - Implementation

• Managing and leading high visibility IT projects while keeping project team and external client cognizant on project scope, time times, and budget
• Collaborate with senior management and Client to define project scope, goals and deliverables that support business goals
• Create release plan, resource allocation, funding request, communication plan, risks and issues management plan, test plan, and defect management plan
• Liaison between project teams and 3rd party vendors
• Create and manage project plans flexing between Waterfall and Agile Development methodologies when applicable.
• Work closely with Business and Systems Analysts, Developers, Quality Assurance and Technical Trainers to help design, build, document and deliver effective solutions to the Client
• Communicate project status to stake holders, client, and executives
• Resolve/mitigate/escalate as needed when issues/conflicts arise

Confidential, Dallas, TX

Senior IT Business Manager

• Transformed, build, and lead the BA and QA from Waterfall to Agile/SAFe methodology.
• Traveled to various countries to facilitate workshops on methods, impacted areas, dependencies, and processes used to internally transition onto the Hybris platform
• Implemented a new eCommerce platform (SAP Hybris 5x) across 10+ international countries.
• Performed analysis for each country rolling onto SAP Hybris 5x to determine the best approach.
• Trained the BA team on how to define, write, communicate, and develop user stories per Confidential standards.
• Defined and mentor the QA team on how to create defects, test cases, and test cycles in Jira per Confidential standards.
• Worked with the middleware team, TIBCO, to address and to capture technical stories for webservices.
• On-boarded a new member - the System Analysis team to help with technical troubleshooting.
• Lead the UAT team to build a foundation that is business focused including a testing strategy, plan, test cases, and communication approach.
• Analyzed and execute process improvements within the team as necessary to increase quality, productivity and efficiency.
• Communicated to senior management on team progress and health of the projects.
• Managed the budget and resources needed to meet the scope for each release.
• Perform Sr BA responsibilities when we are shorthanded (write stories, groom, attend sprint planning, and so forth)

Confidential, Dallas, TX

Product Analyst (Contractor)

• Scheduled and facilitated requirements gathering sessions with the business to elicit, identify and drive complete requirements.
• Acted as a liaison/partner between the Business and IT staff.
• Utilized the Agile methodology and created User Stories in Rally.
• Provide daily updates in our daily standup/scrum meetings.
• Facilitated the weekly user story meetings to conduct sizing and requirement clarifications to Development and QA.
• Facilitated the demo/prototypes to the Business Confidential the end of each Sprint.
• Mitigated any road blocks, impediments the team may be facing.
• Assisted in manual testing as needed.

Confidential, Addison, TX

eCommerce Business Analyst/Consultant

• Scheduled and facilitated requirements gathering sessions with the stakeholders (internal/external Clients).
• Developed business and system requirements deliverables using standard formats, including use cases, user stories, conceptual process models, flow diagrams and related documentation.
• Managed requirements traceability matrix to make sure requirements are not missed.
• Developed of functional, conceptual, and logical design specification.
• Documented work flow diagrams with focus on process improvements.
• Created of test plans and pre-UAT testing, documenting and tracking issues.
• Developed and updated of project plans, schedules, and estimates.
• Worked with project management to establish deadlines for completion of project deliverables.

Confidential, Dallas, Texas

eCommerce Business Analyst/Consultant (Oracle ATG/Endeca and PHP)

• Interacted daily with the clients to clarify and document functional requirements.
• Created use cases, Visio diagrams, and page mockups into the functional requirements.
• Facilitated JAD sessions for deeper dives of the requirements.
• Created tickets to initiate and track project requests.
• Worked with QA team to come up with a test plan and test cases.
• Performed UAT to confirm requirements were met and tracked defects.
• Managed projects from start to finish and facilitated lessons learn monthly.
• Interacted with 3rd Party Vendors to understand integration requirements.
• Worked with internal teams to identify areas for process improvements.

Confidential, Dallas, Texas

Sr. Business Analyst

• Elicited requirements from the Business/Product team for our Billing Application and the Billing website.
• Translated the requirements from the Business/Product team into detailed requirements specification for development and testing teams.
• Provided process flows, mock-up/wireframe, business rules, use cases, activity diagrams as needed to clearly communicate the requirements of the ‘AS IS’ and the ‘TO BE’ functionality and processes.
• Acted as a liaison between the Business and IT personnel to clarify requirements.
• Confirm that the requested functionality was implemented in the UAT environment.
• Utilized Mercury Center to enter, track, and address defects.
• Managed projects as a PM/Scrum Master to ensure project was on track.

Confidential, Frisco, Texas

Manager - Web and eCommerce Development

• Managed a team of 9 including 8 Java developers and 1 Systems Analyst for the eCommerce application.
• Developed processes for maintaining defects, projects, and enhancements and communicate with cross functional teams (QA, Business Analyst, Systems Analyst, QA, Application Support, and PM).
• Communicated development progress for projects and defects with cross functional teams.
• Ensured the team follows coding standards to meet security requirements (PCI) and be SOX compliance.
• Performed coaching meetings with each team member regularly to review performance and project status.
• Maintained resource allocation for each member accordingly in our resource tracking system called Clarity.

Web Systems Analysis Team Lead

• Managed, led, and coached a team of 5 Systems Analyst.
• Conducted weekly team performance reviews and project status updates to ensure timely delivery.
• Managed the transition of the BSA to SA team during organizational change.
• Established new roles and responsibilities for team members which included training as well.
• Performed one on one with each team member weekly to review performance and project status.
• Maintained resource allocation for each member accordingly in our resource tracking system called Clarity.

Sr. Business Systems Analyst

• Acted as a liaison among stakeholders (Business, Development, QA, Operations, etc) in order to elicit, analyze, communicate, and validate requirements.
• Elicited User/Business requirements using several elicitation techniques (brainstorming, requirements workshops (JADs), stack sessions, prototypes, and one on one interviews).
• Provided strategic input to business unit by defining and/or developing business processes and researching and identifying enabling systems/technologies.
• Participated and identified issues or areas for process improvement.
• Trained other organizations on our process and help monitor that other groups are following the process.

Quality Assurance Analyst

• Created and executed test plans for the website and reports for all new functionality.
• Verified functionality works correctly on desktop and mobile pages.
• Tracked all defects found while testing.
• Tested Portal Infranet billing system, new rate plans, software tools and web site applications including java, HTML, and ASPs.
• Developed User/Training Manuals for Customer Service and Production Support.