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Quality Analyst Resume

PROFESSIONAL SUMMARY:

  • Completed new CompTIA A+ classes for Core 1 and Core 2 ( & ).
  • Typing skills 67 words per minute (wpm).
  • Experience working with vendor management systems.
  • Proficient with PowerPoint, Microsoft word, including Excel and other company programs.
  • Ability to take on more responsibilities and learn new technology.
  • Knowledge of Troubleshooting, BIOS/UEFI, Security, MSAC OS, Linux, Windows 7, 8, 10.

EXPERIENCE:

Quality Analyst

Confidential

Responsibilities:

  • Travel to provide IT support for residential end users.
  • Setup hardware on networks including printers, monitors and other devices
  • Backup computers and provide data recovery
  • Run security updates and install virus protection
  • Upgrade users and office groups Windows 10
  • Maintained company desktop pc systems and teach users how to use Windows 10 and 0365
  • Configure and diagnosing technical hardware and software issues.

IT Support Intern

Confidential

Responsibilities:

  • Provide services such as installing, configuring and diagnosing technical hardware and software issues.
  • Update computers with hardware, software, focusing on security and virus protection
  • Moved users from Windows 7 to Windows 10
  • Upgraded users to Office 0365

Quality Analyst

Confidential

Responsibilities:

  • Input data for Confidential media and LAL products from cGMP manufacturing batch records SAP into excel spreadsheets
  • Created unique spreadsheet templates for media medical device products that were utilized by other data mining staff.

Benefits Advocate

Confidential

Responsibilities:

  • Respond and resolve customer service inquires and issues
  • Contact care providers on behalf of the customer

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