PROFESSIONAL SUMMARY:

• Completed new CompTIA A+ classes for Core 1 and Core 2 ( & ).
• Typing skills 67 words per minute (wpm).
• Experience working with vendor management systems.
• Proficient with PowerPoint, Microsoft word, including Excel and other company programs.
• Ability to take on more responsibilities and learn new technology.
• Knowledge of Troubleshooting, BIOS/UEFI, Security, MSAC OS, Linux, Windows 7, 8, 10.

EXPERIENCE:

Confidential

Responsibilities:

• Travel to provide IT support for residential end users.
• Setup hardware on networks including printers, monitors and other devices
• Backup computers and provide data recovery
• Run security updates and install virus protection
• Upgrade users and office groups Windows 10
• Maintained company desktop pc systems and teach users how to use Windows 10 and 0365
• Configure and diagnosing technical hardware and software issues.

IT Support Intern

Confidential

Responsibilities:

• Provide services such as installing, configuring and diagnosing technical hardware and software issues.
• Update computers with hardware, software, focusing on security and virus protection
• Moved users from Windows 7 to Windows 10
• Upgraded users to Office 0365

Quality Analyst

Confidential

Responsibilities:

• Input data for Confidential media and LAL products from cGMP manufacturing batch records SAP into excel spreadsheets
• Created unique spreadsheet templates for media medical device products that were utilized by other data mining staff.

Benefits Advocate

Confidential

Responsibilities:

• Respond and resolve customer service inquires and issues
• Contact care providers on behalf of the customer