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Prod Support Analyst Resume

Walnut Creek, CA

SUMMARY:

  • Over 18 Years of experience in Quality assurance and Production Support of diverse applications on various platforms.
  • Excellent understanding of Agile and DevOps Software Development and Deployment methodology, Software Development Life Cycle and Test Methodologies from project definition to post - deployment documentation.
  • Experience designing and developing test frameworks, developing strategic Test plans, Test Cases, Test Scripts, Test Scenarios, Test Reports for both manual and automated tests and Mobility Testing.
  • In depth knowledge on Software Quality Engineering and extensive experience in planning, coordinating and performing Functional Testing, Front End and Backend testing, Black box testing, Validation Testing, GUI testing, Integration testing, Regression testing, (UAT) User Acceptance Testing, System testing and End to End testing.
  • Proficient in using testing tools such as Selenium, QTP, Test Director and WinRunner for web and client server applications.
  • Experience in writing SQL queries for validating the Backend data in database.
  • Experience in Data Validation and Data Manipulation by writing SQL queries.
  • Experience with QA Methodology and QA Strategies to ensure the Quality Assurance
  • Expertise in Defect Management Systems using Tools like HP Quality Center, JIRA, Clear Quest, TeamTrack, Test Director and Problem Tracker. Extensive knowledge in analysis of Bug Severity and Bug Reporting.
  • Provided the management with Defect Reports, Test Matrix reports and Go-No-Go reports.
  • Interacted with stake holders, product managers, developers and other team members to ensure high quality software. Played a key role in timely delivery of the product.
  • Outstanding verbal and written communication skills.
  • Strong technical troubleshooting and problem solving skills.
  • Strong time management skills and ability to triage issues.
  • Inclined towards building a strong team/work environment, and have the ability to acclimatize to new technologies and situations with ease.
  • Experience in Mobility Testing with Perfecto Mobile.
  • Excellent analytical, problem solving, communication skills and team player.

TECHNICAL SKILLS:

Testing Tools: Selenium, HP ALM/QC, WinRunner 7.5/7.0/6.0, Empirix e-Test Suite, Perfecto Mobile

Bug Tracking Tools: JIRA, Quality Center, Clear Quest, TeamTrack, Test Director Problem Tracker

Languages: C++, JAVA, SQL, PL/SQL, TSL, VB, VB.NET

Platforms: Windows NT4.0/2000/XP, UNIX, Sun Solaris, HP UX, LINUX

Scripts: Shell scripting, TSL, VB script, JavaScript

Data Bases: Oracle 9i/8i, SQL Server 2000, MS-Access, DB2

Web Technologies: JSP, J2EE, HTML, HTTP, DHTML, XML

Web & Application Servers: Tomcat, IIS 5.0, Apache, Bea Web Logic, Web Sphere 5.0, JBoss

GIS Tools: ESRI Tools (ArcGIS, ArcInfo, ArcEditor, ArcPlot, ArcView3.x/8.x, ArcSDE, ArcIMS, ArcExplorer), VBA, AML, ILWIS

PROFESSIONAL EXPERIENCE:

Confidential, Walnut Creek, CA

Prod Support Analyst

Responsibilities:

  • Day-to-day maintenance and health check of MyBusiness application in operation, including tasks related to identifying and troubleshooting application issues and issues resolution or escalations reported by B2B customers.
  • Monitor process and software changes that impact production support, communicate to the production support teams and raise production support issues to the project team and interfacing teams.
  • Support post release monitoring and on call rotation for daily health check using auto alerts generated from various servers, Order automation log report, log search by Kibana, Wiley and VElite monitoring tools.
  • Perform production support activities which involved issue triaging, assignment of issues and issue analysis and resolution within the specified SLAs.
  • Provide daily support with resolution of escalated tickets and act as liaison to business and technical leads to ensure issues are resolved in timely manner.
  • Root cause analysis, management communication and client relationship management in partnership with BGCO and other Support team members.
  • Ensure all production changes are made in accordance with product expectations.
  • In depth Functional knowledge of MyBusiness application and custom applications.
  • Responsible for coaching and mentoring less experienced team members and acting as a subject matter expert for custom applications such as Push To Talk and M2M.
  • Acted as a key player in troubleshooting escalated issues for PTT migration and production issues by closely working with Product Management team
  • Resolved reported production tickets in Self Service and reporting area in the timely manner ensuring that agreed levels of service quality are maintained.
  • Coordinate with Application Development Team for successful code fix and implementation in Production environments.
  • Perform data fixes by writing SQL scripts for data fix to resolve data related issues in Production environment.
  • Prioritize workload, providing timely and accurate resolutions.
  • Communicate with business partners and area leads on production issues and incident reports filed via ServiceNow Incident Management.
  • User management of MyBusiness team in HP Quality Center.

Environment: Quality Center, XML, Oracle, SQL Navigator, SOAP UI, Apache Directory Studio, CMIS, ServiceNow, One Confluence, JIRA.

Confidential, San Jose, CA

QA Analyst

Responsibilities:

  • Write test cases and test scripts for the web based B2B Enterprise Application using Mercury Quality Center.
  • Participate in design review meetings, defect review meetings for various projects and ensure high quality deliverables.
  • Execute test scripts for systems testing, integration testing and regression testing and log defects assigning them appropriate severity.
  • Analyze the cause of the defect in the enterprise application.
  • Work closely with the Development team to ensure the effectiveness and quality of the components and systems developed.
  • Work closely with other members of the Development Team, BSA and Business to review the designs of systems, implement test plans, test the quality of software products, analyze and test external system APIs for integration testing.

Environment: Quality Center, XML, Oracle, SQL Navigator, Weblogic.

Confidential, CA

QA Analyst - IT

Responsibilities:

  • Write test cases and test scripts for the web based B2B Enterprise Application using Mercury Quality Center.
  • Participate in design review meetings, defect review meetings for various projects and ensure high quality deliverables.
  • Execute test scripts for systems testing, integration testing and regression testing and log defects assigning them appropriate severity.
  • Analyze the cause of the defect in the enterprise application.
  • Work closely with the Development team to ensure the effectiveness and quality of the components and systems developed.
  • Work closely with other members of the Development Team and Marketing to review the designs of systems, implement test plans, test the quality of software products, analyze and test external system APIs for integration testing.

Environment: Quality Center, XML, Oracle, SQL Navigator, Weblogic.

Confidential, CA

Sr. QA Engineer

Responsibilities:

  • Defined the requirements and drive the process for internal testing tools to be developed
  • Coordinated and drove testing process for consulting projects for various Providers to ensure on-time and high quality deliverables
  • Participated in review meetings with the Project Manager, Business Analyst and Developer to review business requirements and functional specifications
  • Reviewed Use Cases with the Business Analyst and performed Gap Analysis to identify gaps in the product components
  • Performed Risk Analysis to quantify severity of risks
  • Created and executed comprehensive test plans, test strategies and test cases using internal test tools or manual testing
  • Created Test data and shared with Providers for Functional Testing, Integration Testing and UAT Testing
  • Identified, isolated and documented defects using Team Track
  • Performed Functionality Testing, Regression testing and Data Driven Testing with E-Tester
  • Debugged E-test scripts for Functionality Testing
  • Performed Schema Transformation (XSL) testing
  • Played Key Role in RK and Sponsor Conversions
  • Performed Functional testing, User Acceptance Testing, Integration Testing, System Testing and End to End testing.
  • Worked with the developers using TeamTrack to fix the defects
  • Automated End to End regression areas with the internal testing tools
  • Participated in weekly meetings with the internal project team and provider project team to track the progress of the project
  • Provided daily and weekly project status reports and escalated issues to the Manager as well as Providers as needed
  • Provided weekly Status Reports to the QA Team and the manager
  • Coordinated project between the Provider and the offshore QA team and conveyed related information accordingly
  • Provided support and trained the Offshore QA team.

Environment: TeamTrack, HTML, XML, XSLT, SOAP, SQL Server, Tidal, E-Test, Windows XP, Java, JSP, Servlets, Apache-Tomcat, VSS, Junit

Confidential, CA

QA Engineer

Responsibilities:

  • Developed vast number of test cases based on the risk level criteria.
  • Interact with business teams and developers to understand business requirements and application functionality
  • Responsible for designing, writing and reviewing of Functional Test Plan for the application.
  • Establish test data for enhancing tester ability to test all scenarios
  • Execute test cases for manual testing
  • Fully integrate with Problem Tracker for Test Management activities
  • Participate in weekly meetings to discuss the various development levels of the project with the engineers and developers.

Environment: Windows XP, AIX, XML, SOAP, WSDL, HTTP, DB2, Tamino, Web logic, Websphere, JBoss, Tomcat, Apache, Problem Tracker, Perforce.

Confidential, CA

Sr. QA Engineer

Responsibilities:

  • Developed test requirements by decomposing the functional requirements and interacted with end-users, business analysts and developers
  • Supply project managers and developers with updates on the software development life cycle and obtained their sign-off on all test results. Utilize a defect tracking system to track all bugs.
  • Initiate enhancements or changes to the system and perform the necessary follow-up needed to update clients on the changes.
  • Managed Requirements and maintained test repository using Test Director.
  • Used VB Script for application regression automation.
  • Developed Test plans, Test Scripts based on design documentation and user requirements.
  • Failed cases were recorded, reproduced, and verified using a bug tracking system.
  • Performed Security testing to ensure that system is secure of unauthorized access.
  • Performed GUI and Functional Testing.
  • Performed Regression Testing to verify whether modifications made in the application have not caused unintended adverse side effects.
  • Developed User-Acceptance Test scripts and assisted users in conducting UAT.
  • Performed Black Box Testing from end user’s perspective without knowing the code.
  • Extensively used SQL Queries as needed for testing the application.
  • Involved in project review meetings and discussed issues, status for tracking the progress with project teams.
  • Involved in checking the functionality of the system in pre/post production release processes.

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