SUMMARY:

A software QA professional and Certified Scrum Master with proven technical, problem - solving, and soft skills. Known for delivering high-quality software on time and on budget by being detail-oriented, and by fostering communication and collaboration within and across teams. Also a lifelong learner who is passionate about software quality, usability, and customer satisfaction.

SOME TECHNICAL SKILLS:

• Oracle, SQL Server, and UNIX
• JIRA, Rally, StarTeam, Quality Center, some QTP
• HTML, CSS, XML, Javascript, API’s
• Rest, SOAP, Java, .NET, C/C#/C++, and other languages

PROFESSIONAL EXPERIENCE:

Software Quality Assurance Analyst

Confidential, Boulder, CO

Responsibilities:

• Performed functional and usability testing for implementation of entirely new software applications.
• Tested supplier data load for the JAGGAER Procurement application (formerly named SciQuest), and data integration between JAGGAER and the ERP system, named IFAS.
• Developed and tested business rules for the Concur Travel & Expense application.

Software Quality Assurance Analyst

Confidential, Louisville, CO

Responsibilities:

• Performed functional, regression, usability, and fail-over testing of web sites and software applications running on a SQL Server database hosted on Azure.
• Tracked bugs and new development using JIRA and Confluence.
• Liaisoned with the Sales Ops, Marketing, and PM business units to prioritize and expedite the work.

Contract Software Quality Assurance Analyst/Tester

Confidential, Boulder, CO

Responsibilities:

• Wrote a comprehensive Test Plan and Test Cases for a cancer patient tracking application built on SQL Server.
• Performed UI testing of the system as a user, and message testing at the database level.
• Reviewed and edited workflow documentation, user stories in JIRA, and helped write UI Specifications.
• Helped coordinate development and testing with local and international teams (China and Russia).

Contract Technical Writer, Editor, Courseware Developer

Confidential, Boulder, CO

Responsibilities:

• Updated and tripled the content for a dozen PowerPoint training modules for the company’s advanced workload analytics software which optimizes enterprise job scheduling.
• Created three new training modules and a certification exam.
• Proofread and edited press releases and all the content on the company’s revamped website.
• Tested Python scripts.

QA Test Lead and Scrum Master

Confidential, Westminster, CO

Responsibilities:

• Utilized SQL and Oracle database knowledge and testing skills to mentor and lead onshore and offshore Quality Assurance (QA) team members.
• Provided significant troubleshooting and problem-solving skills to eliminate bottlenecks and impediments such as daily environment issues, thereby keeping the QA efforts on target.
• Achieved significant stability in the deliverables and issue resolution while minimizing product escapes.
• Coordinated within and across business units to collect all the patient safety data needed to attain ARRA2 certification.
• Built team cohesion and transparency through open and continuous internal and external communication.
• Facilitated Scrum rituals such as daily standups, retrospectives, backlog grooming, and writing and prioritizing user stories to increase productivity and predictability.
• Facilitated sprint with the immediate team and also release planning with other business units to manage dependencies and deliver on the program vision and roadmap.
• Used Rally for Scrum and Kanban to plan and track the commitments for each team.
• Actively participated in the Scrum of Scrum and Meta Scrum groups and their meetings.

Quality Assurance Analyst/Tester

Confidential, Westminster, CO

Responsibilities:

• Designed, wrote, ran, and documented results in Quality Center for thousands of black box, white box, manual, functional, regression, integration, and performance tests in order to deliver high-quality Web applications in languages such as Java and .NET.
• Despite multiple competing priorities, consistently met deadlines for product releases of Horizon Emergency Care (HEC), Horizon Health Summary (HHS), and Horizon Care Record (HCR).
• Ran automated tests using QTP to streamline regression testing.
• Helped do the mapping between HEC and EN-Chart to develop a new application named Confidential Intelligent Coding, which is a Facility Billing and Coding application that utilized IIS.
• Streamlined the Stage Media implementation of HEC, which saved 2 to 4 hours per client install.

Technical Support Engineer

Confidential, Westminster, CO

Responsibilities:

• Resolved thousands of customer support cases with high customer satisfaction ratings.
• Wrote bug reports and enhancement requests in StarTeam with detailed steps to reproduce to enable developers and other testers to quickly and accurately understand the change requests.
• Reviewed and edited product documentation and release notes to ensure completeness and correctness of the information provided to customers, and thereby higher customer satisfaction.
• Recognized with an On-the-Spot award in my first year, and garnered multiple Pay for Performance bonuses for high case-closure rates (at least 25% above average).