SUMMARY:

• Have 10+ years of professional IT experience handling various business critical roles such as business analyst, lead process consultant in quality, pre - sales consultant, Onsite Test Coordination, in performance testing, lead service management and project lead across various industry units such as BFS, Retail, Telecom and Airline domain.
• Have extensive experience in Project Management with strong emphasis on systems integration methodologies and has participated in solution development from legacy “Waterfall” to “Agile Scrum”.
• Successfully managed complex projects with global implementation, and rapidly evolving requirements.
• Project delivery under stringent timelines and high pressure.
• Setting up the QA Governance Model with Client and QA Audit Process.
• Expert in Test Environment Setup, Test data Management and data masking.
• Requirements definition, functional specifications and gap analysis.
• Project estimation, Test Documentation, Test Strategizing / Planning.
• Excellent verbal and written skills, especially with regards to presenting findings to both technical and non-technical audiences.
• Experience in Stakeholder Presentations, conducted programs on Financial Domain and Sound knowledge in various operations across Trade Life Cycle and Financial Services
• Thorough Understanding of SDLC/STLC, involved in various phases like Requirements, Analysis/Design, Development, Testing and Maintenance.
• Acted as liaison between management and development team for Requirements and QA.
• Expert in Onsite/Offshore project delivery model.
• Pro-active Risk and Escalation Management, including identifying cross-projects dependencies, tracking against defined program/project KPIs, prepare and submit project for governance gate approvals.
• Work with cross-functional team including Engineering QA, Support, Outbound Marketing, User Interface Design and Product Managers
• Supporting, Testing and managing web applications for large customer focused websites.
• Experience in effort and resource estimations, undertaking resource procurements, managing large and cross teams, target planning and performing project/annual appraisals.
• Strong and diverse technical background across technology functional areas (Requirements, Estimation, Infrastructure, Development, QC, Production Support, etc.).
• Publish project status reports and dashboards to steering committee and executive leadership, identifying and communicating any performance variances to planned scope, timeline, and budget.
• Coordinating testing activities across technology/operations and business testing teams.
• Hands on experience in independent testing activities, which includes SRS Review, Test Conditions/scenarios, Test Case design, Test case review, Test Execution, status, test estimation reporting and Defect management.
• As a Lead process consultant handled projects with banking customers and lead a team of more than 15 people, mainly into process optimization, process deployment, quality improvement and .
• Prepared UAT test data and test cases and provided support for Confidential client at onshore and Deutsche bank client at Switzerland onshore.
• Ability to successfully manage multiple deadlines, multiple projects and multiple locations effectively through a combination of business and cross-functional departments with changing priorities and circumstances.
• Ability to work with cross-functional teams and interact effectively with multiple levels of management, to execute against tight deadlines, works with minimum supervision, flexible, organize and prioritize work. Excellent communication skills, efficient team member and strong analytical & problem solving abilities, interpersonal skills, presentation.
• Onsite experience for UAT support (Deutsche bank, Switzerland) involved in banking product implementation. Onsite Coordination for the airline testing for Confidential (London, UK), Mobile testing experience with Confidential & Confidential ( London, UK) and Confidential ( Dusseldorf, Germany).

MANAGEMENT SKILLS:

Project Estimation, Test Strategy, Test Plan, Automation Test Strategy, Test Approach, Resource Plan, Verifying Agile - User Stories, QA Release, Creating approach for TDD and BDD, Vendor Management and Client Relationship, Risks mitigation,Release management, Stakeholder Engagement, Operations Management and Project Metrics, Cos management, mitigation plans, identifying risks, Ecommerce management,TDM.

TESTING SKILLS:

Functional Testing: SIT, UAT, E2E Testing (End to End), XML / Schema Testing, Mainframe Testing, Browser Compatibility Testing (BCT) and Operating System Compatibility Testing. White Box testing, Black Box testing, Smoke Test and Regression, Web services testing, Front end, backend, UAT,middleware,T24 product testing, client/server, cloud,API Testing,cross browser testing,Adhoc Testing.

Hands on experience in iOS: iPAD / iPhone / Mini, Android - Micromax/Samsung Device/HTC device and MS in Nokia Device. Perfecto, Simulator and Emulator.

Web Service Testing: Hands on experience in SOAPUI

TDM(Test Data Management): Hands on experience in TDM Process and setting up environment. Managed a successful TDM team for all test data request

Automation Testing: Managed Automation team for many projects, tools used QTP, Testcomplete,selenium,Appium.

Performance testing: Managed performance team for many projects. Tools used LOADRUNNER, Grinder tool

Management Tools: MS Excel, MS PowerPoint and MS Word,Confluence

Defect and Test Management Tools: JIRA, Quality Center ALM

TECHNICAL SKILLS:

Tools: HP Quality Centre, SOAPUI, Grinder, JMS Service tester, JMS service client, Load Runner and Exposure to automation QTP. ESB (SOA), putty, Winscp, mobile devices,Selenium, Appium, Perfecto

Database: Oracle, MS SQL Server, Jbase and MS Access University

Languages: SQL 2000/20, C, C++, info basic, XML, HTML

Consulting: Pre: sales consulting, Quality Process Consulting

Database: SQL Server 2000/2005/2008 , 2010, MS-Access 2000, Oracle 9i, TOAD

PROFESSIONAL EXPERIENCE:

Confidential

QA Lead/BA

Technology and Tools:JAVA, J2EE, JSP, Web Sphere, Oracle 9i,web application, Quality Control, UNIX, Microsoft Windows 2000, SQL.

Responsibilities:

• Identify applications/services in scope and track requirements gathering and baselining.
• Develop the test plan for the tasks, dependencies and participants required to mitigate the risks .
• Analysis of specifications for billing and accounts receivable requirements, performed gap analysis and presented information to technical team to identify system requirements.
• Facilitate planning meetings to elicit requirements (User Stories) from Product Owner, product managers, customers and other internal business owners.
• Coordinates and facilitates work sessions with Medicare Operations users
• Document, implement, monitor, and enforce all processes for testing as per standards defined by the organization.
• Managing Production support testing, SIT, Regression Testing
• Web Service Testing using SOAPUI / JMS Service tester.
• Developed Features, Scenarios and Step Definitions using, Java, WebDriver.
• Ensure content and structure of all Testing documents / artifacts is documented and maintained.
• Involved in performance testing requirement analysis activity & performance tool identification phase.
• Check / Review the Test Cases documents including traceability matrix.
• Attend the regular client call and discuss the weekly status with the client. Keep track of the changes in the QC.

Confidential

Module Lead

Technologies: Mobile devices testing (Android, Android tablets, ios phone, Ipads, Windows phone, with recent versions and devices, Appium scripts)

Responsibilities:

• Testing extensively in IOS, Android, Windows phone devices (various versions/models) checking the compatibility.
• Estimate and obtain management support for the time, resources and budget required to perform the testing.
• Plan the work for sprints,provide estimates and timelines
• Define the complete flow diagram on the QA test process using HP QC.
• Preparation and execution of regression test suites using Test Complete tool
• Prepare the test strategy /Test plan documents.
• Engaged in Performs analysis against engagement implementation scope and schedule, and determine appropriate action steps,
• Coordinate with multiple downstream/upstream systems before and after testing.
• Coordinate with various stakeholders on the status of the testing, providing updates at regular intervals.
• Involved in the testing the Confidential online shopping page (Ecommerce platform)
• Created test data, test cases and support for UAT testings
• Analysis of Test logs in the Splunk.
• Preparation of test results, summary, tracking defects using QC.
• Project s conducted to clients on the process improvement area.

Confidential

QA Lead/Business Analyst

Testing Approach: Functional Testing, Web Service Testing, TCS BaNCS product testing, web application testing.

Tools: Quality Center - ALM, JIRA (Agile User Stories), SOAP UI.

Responsibilities:

• Identify applications/services in scope and track requirements gathering and baselining.
• Manage the existing QA methods & practices and benchmark the current quality and test capabilities.
• Analysis of various products and resolving the requests raised by the operation team regarding the application effectively.
• Initial level ingestion mapping and outbound translations are mapped with harmonization.
• To guide the customers to a more optimized and efficient set of software quality factory practices that includes ongoing continuous improvement.
• A feasibility study has been done, considering creating a standalone report to project the Client and fund along with service level mapping details.
• Effective customization of various interfaces based on Client requirements.
• Ensure that test process improvement objectives, specific goals, measures and metrics are established
• Preparation of the Test plan document and test strategy document, Test Scenarios/Test cases for Requirements, traceability matrix.
• Preparation of test results, summary, tracking defects using QC.
• Responsible for providing complete end to end co-ordination to the team on implementing the QA process.
• Following the process, creation of tasks, doing PMR for my project, Organized and taken session for other teams on BANCS product ( corporate actions).
• Engaged in performance testing activities and automation for preparing the test data.
• Engaged in reports on regular status to the senior management team.
• Identification of risks, issues and dependencies and mitigation planning
• Manage customers in terms of QA deliverables, Tool deliverables (Automation scripting, Performance scripting, Framework, ) and implementing testing methodology and tools.

Confidential

QA Lead

Technology and Tools: Retail Banking, Mainframe DB2,Quality Control, UNIX, Microsoft Windows 2000, SQL, Mainframe Cobol DB2.

Responsibilities:

• Understand the testing effort by analyzing the requirements of project.
• Deploying and managing the appropriate testing framework to meet the testing mandate
• Ensure content and structure of all Testing documents / artifacts is documented and maintained
• Identify applications/services in scope and track requirements gathering and baselining.
• Develop the test plan for the tasks, dependencies and participants required to mitigate the risks to system quality and obtain stakeholder support for this plan.
• Document, implement, monitor, and enforce all processes for testing as per standards defined by the organization.
• Created test data, test cases and support for UAT testings
• Ensure content and structure of all Testing documents / artifacts is documented and maintained.
• Involved in performance testing requirement analysis activity & performance tool identification phase
• Check / Review the Test Cases documents including traceability matrix.
• Attend the regular client call and discuss the weekly status with the client . Keep track of the changes in the QC.

Confidential

Team Lead

Technology and Tools: Mobile devices testing ( Android, Android tablets, ios phone, Ipads, Windows phone, with recent versions and devices, Quality Control, UNIX, Web services, Microsoft Windows 2000, SQL, mobile devices.) - Agile methodology.

Responsibilities:

• Understand Business Requirement Specifications and non-Functional Specifications, coordination with business experts for requirements review.
• Identify applications/services in scope and track requirements gathering and baselining.
• Preparation of Test Scenarios/Test cases for Requirements, Preparation of traceability matrix sheet.
• Testing the mobile website/Application using android, IOS devices, Tracking test progress using jira and reporting to manager.
• Involved in the Ecommerce application testings
• Engaged in Performs analysis and automation scope.
• Performed mobile application testing using Testcomplete tool
• Coordination with multiple vendors for test management.

Confidential

Project Lead & Onsite Coordinator

Technology and Tools: UNIX, Web services, Amadeus, Quality Centre, JMS service tester and client, SQL, Grinder tool.

Responsibilities:

• Understand Business Requirement Specifications and non-Functional Specifications.
• Understanding the service definition, design and Test Scenario documents, preparation of functional test cases and automation test suites.
• Tested both SOAP-based and RESTful APIs/Web Services using SOAPUI.
• System testing using JMS Test client and SOAPUI 4.0, preparing test suites, for QA, Prelive, Live implementations.
• Analysis of issues/defects in the code (eclipse, web sphere) and SOAPUI
• Identification of risks, issues and dependencies and mitigation planning, Involved in tools identification based on project requirements.
• Document request/response XML's test procedures and functional/technical findings from the test run.
• Defects Reporting and Web Services Test Results Reporting.
• Defining environmental requirements and liaison with environments team for the environmental set up.
• Involved in the functional testing for the web services using TestComplete tool
• Manage Overall Testing activities and status. Coordination and status reporting of the project to relevant stakeholders on a regular basis.
• Familiar Inter Systems, HTML, XML.
• Coordination with multiple vendors (Amadeus, NIIT) for test management.
• Preparation of Test Closure report.
• Involved in testing the ba.com site ( online web page - Ecommerce)
• Involved in performance testing using grinder tool.
• Perform deployment testing and post batch sanity checks.

Confidential

QA Lead/BA

Technology and Tools: UNIX, Quality Control, Selenium,Microsoft Windows 2000, SQL,Grinder tool, oracle db, web application

Responsibilities:

• Understand Business Requirement Specifications and non-Functional Specifications.
• Liaised with the client for the functional specification document design and provided improvements of the design .
• Identify applications scope and track requirements gathering and baselining.
• Preparation of Test Scenarios/Test cases for Requirements, Preparation of traceability matrix sheet.
• Involved in Automation of the client page web application using Selenium.
• Designed Test cases Using Selenium Webdriver and TestNG.
• Identification of test cases for automation and Execution of Selenium Test cases and Reporting defects.
• Regression test cases were written and automated using Selenium RC
• Effective customization of various interfaces based on Client requirements.
• Manage, monitor and track application status, environmental requirements and test data requirements, test design, test execution and metrics for all applications in scope.
• Maintained a team of 10 and ensured on-time delivery.

Confidential

Team Lead

Technology and Tools: T24, Mainframe Cobol, db2,SQL, T24 web application, putty, winscp, Banking product Investment banking, Retail Banking.

Responsibilities:

• Manage the overall Testing activities and status. Coordination and status reporting of the project to relevant stakeholders on a regular basis.
• Manage, monitor and track application status, environmental requirements and test data requirements, test design, test execution and metrics for all applications in scope.
• Analysis and review of Business requirements, Business Specification Document, Technical Specification Document, Design expression, Change requests.
• Coordination with business experts for requirements review.
• Preparation of test data in the T24 web application by writing automation scripts.
• Understanding the requirements from BRD and FSD for the stream Entitlement.
• Coordinate with multiple downstream/upstream systems before and after testing. Logging and tracking the defects in Quality Center
• Performed end-to-end testing of the conversion-impacted application. Performed Health check-up and smoke testing when the data is refreshed in the database.
• Tested the distributed/Web applications besides the mainframe applications, prioritizing Bug.
• Organized and taken session for various applications involved within the team, verify adherence to process.
• Preparation of Weekly Test Reports during test preparation and test execution phase.