SUMMARY:
- 25+ years experience in IT with 15 + in Software Quality Assurance field
- 10 years of QA Lead roles leading up to 10 testers
- Extensive expertise with creating test strategy, detailed test plans
- Interviewing clients and collecting business requirements
- Strong technical and analytical skills with well - developed problem-solving ability
- Team player with excellent written and verbal communication skills, clear, concise and accurate documentation skills ability to deal effectively with people at all levels.
- Experienced in all aspects of SDLC (from initial consultations with clients to delivering a fully functional system) and accompanying it QA process stages -Unit (Functional), System, Integration, Acceptance, Regression, Load, Stress, Performance
- Extensive experience in designing tests and testing client-server and web applications using manual or automated test tools and techniques.
- Ability to effectively translate business requirements into systems solutions using Structured Development Methodologies, flowcharting, data-modeling and Change Management Tools
- Worked in many different environments and able to adapt and become productive very quickly.
- Additional extensive experience with system design, business case analysis, EDI and ETL processes
- Testing main frame, client server and web applications
- SQL using Oracle, MS Access and other ODBC query tools
- HPQC, Rational Tools (RQM, RFT, RTC)
- Unix, shell scripting
- Gathering and defining requirements
- Version control systems
- Testing on various platforms, Unix, Windows, Macintosh
- Automated tools used - IBM RFT, WinRunner, LoadRunner, QTP, TestComplete and other in-house automated testing tools
- MS Office Suite - Word, Excel, MS Outlook, MS Project, PowerPoint, Visio
- Extensive knowledge and understanding of relational and hierarchical data base concepts
- Experience with DB2, Oracle, Image, and variety of other data bases
- Manual and automated testing
- Knowledge of programming languages: Java, XML, HTML, C++, Visual Basic, Cobol, PL1, Fortran, Powerhouse
EMPLOYMENT HISTORY:
Confidential
Sr. QA Analyst
Responsibilities:
- Through analysis of various functional and business requirements documents and process charts created
- Quality Assurance Test Plan for system functional testing
- Test Design documents with detailed test cases related to test plan
- Record of test results
- Conducting complex multi-phase interface testing between Confidential and Clever Devices CAD/AVL systems
- Using TFS to maintain testing artefacts
- Using Sharepoint for document maintenance
- Using SQL Server Management Studio to query and manipulate data
- Working with BizTalk Middleware, CSV, HTTP, XML, JSON and flat files as part of interface testing
- Conducting on-the-bus testing verifying communication between various installed system components for the VISION project
- Clever devices systems (CAD/AVL), Next Bus, Presto, Tetra radio, stop announcements audio and visual
- Maintaining detailed test results in SharePoint
- Communicating results daily to senior management
- Assist in troubleshooting communication issues
Technical environment: Windows 7 Enterprise, Microsoft TFS, SQL Server, Sharepoint
Confidential
QA Lead
Responsibilities:
- Developed Test strategy for system, UAT and parallel testing
- Developed detailed data migration and data mapping plan
- Developed defect resolution process
- Involved in gathering and clarifying business processes
- Gathered information and developed business process diagrams based on defined business processes
- Developed test scripts based on business process diagrams
- Developed job aids 'How to' documents for the new system
- Managing defect triage meetings and testing process
- Implemented and set up full testing environment using QA Complete test management tool including
- Set up security groups for testers and developers
- Set up defect resolution workflow
- Set up reporting on defects, execution results and requirements coverage
Technical environment: .Windows 8, Java
Confidential
Senior QA Analyst
Responsibilities:
- Coordinate with business analysts and development team to determine and verify requirements and design specifications;
- Work in collaboration with project management and other business stakeholders to provide work estimates for QA tasks;
- Develop Test Plans and Test Cases within the required timeframe and budget;
- Write positive, negative, smoke and regression test scripts to test product functionality and integration with dependencies;
- Write, execute and update automated test scripts;
- Responsible for following established SDLC methodologies;
- Participate in all phases of the project life cycle and promotes QA Center of Excellence Quality Assurance's best practices and standards;
- Identify risks and escalate to project leadership on a timely basis;
- Work with business and technical personnel (i.e. Development, IT Operations) to troubleshoot and resolve defects and issues quickly and efficiently;
- Provide updates on tasks via discussions and status reports in written, verbal or graphical form as required;
- Provide practical QA approach based on industry best practices to a wide range of complex problems.
Technical environment: .NET/C#, Windows 8, Team Foundation Server, HP Quality Center, SQL
Confidential
System Testing / QA Specialist
Responsibilities:
- Working with Siebel and Oracle EBS Financial Case Management Systems
- Developing test cases/scripts, test data
- Running batch programs as part of testing process; executed timed performance testing of Siebel front-end data retrieval times
- Working closely with development team and BAs
- Running end-to-end test scenarios to test data flow between Siebel front-end and Oracle EBS financials
- Designing test plans and detailed test steps to test above scenarios
- Using HP QC for defects, test plans and test execution
- Conducted seminar for project team on setting up and organizing test environment and creating entity linkages to facilitate traceability in HPQC
- Generated HPQC reporting matrices on requirements coverage, test case execution and defects per release
Technical environment: Siebel, Oracle EBS, Windows 7, HPQC, Sharepoint, Java, SQL
Confidential
System Testing / QA Specialist
Responsibilities:
- Working with Curam CRM Case Management System for various types of social assistance
- Participating in meetings, analyzing and reviewing requirements and understanding the functions/systems that will affect the change.
- Developing test cases/scripts, as well as test data, and ensuring all of the Business requirements are met by creating a Traceability Matrix.
- Running end-to-end test scenarios to test communication letters delivered to clients
- Recording defects and test documentation using HPQC and Sharepoint
- Providing through the documentation of weekly reports and daily interaction with full time staff
- Testing pdf forms
Technical environment: Windows 7, HPQC, Sharepoint, Java, SQL
Confidential
System Testing / QA Specialist
Responsibilities:
- Executing Cognos reporting testing through automating complex report ad-hoc queries to verify post-ETL results
- Participating in meetings, analyzing and reviewing requirements and understanding the functions/systems that will affect the change.
- Confirming testability of Test Basis Artefacts such as Business Requirement Documents and Design Documents.
- Developing test cases/scripts, as well as test data, and ensuring all of the Business requirements are met by creating a Traceability Matrix.
- Executing testing and log defects, and maintaining measurements and metrics on quality and effectiveness
- Communicating back to the Test Lead, Business Analysts and Developers as it relates to System Testing and test execution activities.
- Ensuring successful completion of all Testing Artefacts and providing assurance they have been stored in our Test Management Tools (HPQC and TFS).
Technical environment: Windows 7, Microsoft TFS, HPQC, Java, SQ, Sharepoint
Confidential
QA Lead/ System Testing Specialist
Responsibilities:
- Prepare Test Strategy, Test Plan, Test cases and execute all these testing artifacts
- Coordinate and monitor defect resolution process and test case automation
- Prepare test plan and execute Cognos BI reports testing
- Use Oracle SQL to verify back-end results against Cognos report results
- Develop and execute IBM RFT automated scripts for shallow and wide application testing using record and run simple scripts
- Testing application content when switching setting from English to French and back
- Participate in Functional testing, Application integration (links, connections, security transactions between functions and main modules), System testing (end-to-end testing), Regression testing, Accessibility for Ontarians with Disabilities Act (AODA) Testing, Security testing, Data and database integrity testing, Configuration testing, troubleshoot and test 3 tier web based computer systems
- Confirm production readiness of web based applications and Code Releases.
- Review and update business requirements, use case and UI documents
Technical environment: Windows 7, Sharepoint, IBM Rational Team Concert, Rational Quality Manager, Rational Functional Tester for automation
Confidential
IT Deployment / BA Analyst
Responsibilities:
- Participate in test planning and creation of Pre-Production test plans and test strategy.
- Used HP QTP V10 to create automated scripts for Siebel Credit Card Enhancement and C3-internal portal applications regression tests
- AML (Anti Money Laundering) Internal Course completion
- Define and document non-functional and resources testing requirements that need to be covered during Production Acceptance Testing.
- Performing the application code install in the Pre-Production Testing environment and executing non-functional operability testing
- Perform defined operability and deployment tasks in a secure production acceptance environment prior to deployment.
- Supporting performance and load testing within the Pre-Production environments.
- Conducting non-functional (fail-over, negative) operability testing as well as shallow and wide functional testing
- Tracking and reporting on defects and corresponding changes to application code that are required during Pre-Production.
- Scheduling change records and deploying application changes into the Production environment.
- Ensure the safe deployment of quality Business Applications to the Bank's production environment infrastructures.
- Ensure that all changes implemented into Production environment do not cause any Production impacts outside of the prescribed implementation.
- Batch Job Scheduling using Unix and Front-End scheduling tools
Technical environment: Unix/AIX, WebSphere, Siebel, HPQC, HPQC QTP V10, XML, F-secure and MKS (source control tool)
Confidential, Los Angeles, California
HPQC Test Manager / Consultant
Responsibilities:
- Setting up complete test structure for numerous test teams
- Releases, requirements, test cases, test lab
- Configuring HPQC to support various teams testing needs
- Providing HPQC and QTP
- Defining defect resolution process and enforcing it through work flow
- Generating various metrics reports for senior management
- Supporting testing activity as needed and consulting test leads on test plan and master test strategy
- Used HPQC SQL front-end to run various customized reports from HPQC tables
- Leading defect triage meetings
Technical environment: Windows XP, HPQC, QTP, SQL, MS Office tools
Confidential
QA Deployment / BA Analyst
Responsibilities:
- Providing automated system verification and process automation solutions using Unix shell scripting
- Providing support for critical TMS-Transport Management, WMS and other critical systems in support of system, and UAT testing for in-house and off-shore QA teams
- Investigation, analysis and cause determination of data flow issues between TMS and connecting systems
- Environment issues resolution (client-server and web)
- Batch Job Scheduling using Unix and Front-End scheduling tools
- Involved in Release Management
- Using Oracle SQL for back-end verification of Crystal reports results as part of data warehouse environment
- Using Oracle to manage user access rights, generate tables and manage and maintain Oracle QA environment
- QA environment deployment and refresh
- IBM RTC (Rational Team Concert) installation, and support for development teams
- Creating and maintaining Sharepoint TMS technical support documentation for the team
- Setting up test data on Unix and Window servers
- Using HPQC for defect tracking/updating
Technical environment: Unix/AIX, Unix Shell scripting, HPQC, SQL Developer, Rational Team Concert, XML, CVS and other tools
Confidential
QA Lead/Business Analyst
Responsibilities:
- Developed automated regression and functional testing of system-wide functionality using TestComplete8 for web and client-server apps
- QA team member in TestComplete and automated testing best practices
- Closely working with off-shore QA analysts
- Participate in implementation details of new requirements as well as clarifying frequently incomplete requirements
- Using SQL Server 2005 for backend table queries and data manipulation
- Using SQL 2007 to verify Crystal reports results
- Planning, developing and executing test plans and test cases using HPQC for system, integration and UAT test stages
- Setting up Defect/Change request resolution process
- Involved in Enterprise Content management strategy planning
- Defining process to promote development code to test environment and how to maintain test environment integrity and supervising team members in HPQC usage
- Testing application content when switching setting from English to French and back
Technical environment: .NET/C#, VB, Jscript, SQL 2007, XML, HPQC, TestComplete
Confidential
QA / Business Analyst
Responsibilities:
- Validating EDI customer files against complex Carrier Compliance business rules
- Created detailed proposal and participated in implementation of automated EDI verification process
- From BRD document designed and executed test cases for vendor against Kewill shipping application
- Liaised with off-shore client development, QA team and BAs for problem resolution
- Defect and specs maintenance
- Using Oracle SQL for data retrieval and analysis as part of data warehouse environment
- Manual problem analysis using numerous service directory files
- Bar code validation for shipment labels
Technical environment: .NET/C#, SAP, Mercury Quality Center 9.0 (HPQC), SQL 7, MS Access
Confidential
QA Analyst
Responsibilities:
- Design and manual execution of test cases for new Health Cards project
- Scheduling and Submitting jobs, modifying job cards, examining results
- Modifying DB2 tables manually and using SQL to create needed test data
- Running complex SQL queries to verify test results of IBM Mainframe batch jobs using IBM SQL DB2
- Testing patient inquiry screens by running complex DB2 SQL queries to verify displayed results
- Record test results and defects
Technical environment: IBM Mainframe, IBM DB2 SQL, QMS (Query management system) and various mainframe tools
Confidential
Senior QA / Business Analyst
Responsibilities:
- Liaised with development team and business users to clarify and update business requirements
- Analyze C++ source for existing legacy Unix batch jobs for medical claims processing
- Using Oracle SQL for data retrieval and analysis as part of data warehouse environment
- Involved in timing performance of medical data records retrieval
- Produce detailed Test Plans; create test data using MS Access
- Conduct back-end testing using Oracle SQL, record test results and defects
Technical environment: Unix, Oracle Developer, Oracle SQL, FTP, MS Access
Confidential
QA Lead / Business Analyst
Responsibilities:
- Co-ordinator of Daylight Savings Time testing and verification for Investing and Trading Systems
- Liaised with development team, business users to clarify and update business requirements
- Analyze C++ source code for existing legacy Unix batch programs
- Produce detailed Test Plans; create test data using MS Access
- Created manual test scripts for WebBroker and Fixed Income tools for self-administered activities
- Execution using telephone push-buttons and IVR commands
- Defect recording and reporting
- Root cause analysis and recommendations
Technical Environment: Wealth Management and Fixed Income Division, Web Banking Apps; IBM Mainframe, Unix, WebSphere, Oracle SQL