SUMMARY:

• 25+ years experience in IT with 15 + in Software Quality Assurance field
• 10 years of QA Lead roles leading up to 10 testers
• Extensive expertise with creating test strategy, detailed test plans
• Interviewing clients and collecting business requirements
• Strong technical and analytical skills with well - developed problem-solving ability
• Team player with excellent written and verbal communication skills, clear, concise and accurate documentation skills ability to deal effectively with people at all levels.
• Experienced in all aspects of SDLC (from initial consultations with clients to delivering a fully functional system) and accompanying it QA process stages -Unit (Functional), System, Integration, Acceptance, Regression, Load, Stress, Performance
• Extensive experience in designing tests and testing client-server and web applications using manual or automated test tools and techniques.
• Ability to effectively translate business requirements into systems solutions using Structured Development Methodologies, flowcharting, data-modeling and Change Management Tools
• Worked in many different environments and able to adapt and become productive very quickly.
• Additional extensive experience with system design, business case analysis, EDI and ETL processes
• Testing main frame, client server and web applications
• SQL using Oracle, MS Access and other ODBC query tools
• HPQC, Rational Tools (RQM, RFT, RTC)
• Unix, shell scripting
• Gathering and defining requirements
• Version control systems
• Testing on various platforms, Unix, Windows, Macintosh
• Automated tools used - IBM RFT, WinRunner, LoadRunner, QTP, TestComplete and other in-house automated testing tools
• MS Office Suite - Word, Excel, MS Outlook, MS Project, PowerPoint, Visio
• Extensive knowledge and understanding of relational and hierarchical data base concepts
• Experience with DB2, Oracle, Image, and variety of other data bases
• Manual and automated testing
• Knowledge of programming languages: Java, XML, HTML, C++, Visual Basic, Cobol, PL1, Fortran, Powerhouse

EMPLOYMENT HISTORY:

Confidential

Sr. QA Analyst

Responsibilities:

• Through analysis of various functional and business requirements documents and process charts created
• Quality Assurance Test Plan for system functional testing
• Test Design documents with detailed test cases related to test plan
• Record of test results
• Conducting complex multi-phase interface testing between Confidential and Clever Devices CAD/AVL systems
• Using TFS to maintain testing artefacts
• Using Sharepoint for document maintenance
• Using SQL Server Management Studio to query and manipulate data
• Working with BizTalk Middleware, CSV, HTTP, XML, JSON and flat files as part of interface testing
• Conducting on-the-bus testing verifying communication between various installed system components for the VISION project
• Clever devices systems (CAD/AVL), Next Bus, Presto, Tetra radio, stop announcements audio and visual
• Maintaining detailed test results in SharePoint
• Communicating results daily to senior management
• Assist in troubleshooting communication issues

Technical environment: Windows 7 Enterprise, Microsoft TFS, SQL Server, Sharepoint

Confidential

QA Lead

Responsibilities:

• Developed Test strategy for system, UAT and parallel testing
• Developed detailed data migration and data mapping plan
• Developed defect resolution process
• Involved in gathering and clarifying business processes
• Gathered information and developed business process diagrams based on defined business processes
• Developed test scripts based on business process diagrams
• Developed job aids 'How to' documents for the new system
• Managing defect triage meetings and testing process
• Implemented and set up full testing environment using QA Complete test management tool including
• Set up security groups for testers and developers
• Set up defect resolution workflow
• Set up reporting on defects, execution results and requirements coverage

Technical environment: .Windows 8, Java

Confidential

Senior QA Analyst

Responsibilities:

• Coordinate with business analysts and development team to determine and verify requirements and design specifications;
• Work in collaboration with project management and other business stakeholders to provide work estimates for QA tasks;
• Develop Test Plans and Test Cases within the required timeframe and budget;
• Write positive, negative, smoke and regression test scripts to test product functionality and integration with dependencies;
• Write, execute and update automated test scripts;
• Responsible for following established SDLC methodologies;
• Participate in all phases of the project life cycle and promotes QA Center of Excellence Quality Assurance's best practices and standards;
• Identify risks and escalate to project leadership on a timely basis;
• Work with business and technical personnel (i.e. Development, IT Operations) to troubleshoot and resolve defects and issues quickly and efficiently;
• Provide updates on tasks via discussions and status reports in written, verbal or graphical form as required;
• Provide practical QA approach based on industry best practices to a wide range of complex problems.

Technical environment: .NET/C#, Windows 8, Team Foundation Server, HP Quality Center, SQL

Confidential

System Testing / QA Specialist

Responsibilities:

• Working with Siebel and Oracle EBS Financial Case Management Systems
• Developing test cases/scripts, test data
• Running batch programs as part of testing process; executed timed performance testing of Siebel front-end data retrieval times
• Working closely with development team and BAs
• Running end-to-end test scenarios to test data flow between Siebel front-end and Oracle EBS financials
• Designing test plans and detailed test steps to test above scenarios
• Using HP QC for defects, test plans and test execution
• Conducted seminar for project team on setting up and organizing test environment and creating entity linkages to facilitate traceability in HPQC
• Generated HPQC reporting matrices on requirements coverage, test case execution and defects per release

Technical environment: Siebel, Oracle EBS, Windows 7, HPQC, Sharepoint, Java, SQL

Confidential

System Testing / QA Specialist

Responsibilities:

• Working with Curam CRM Case Management System for various types of social assistance
• Participating in meetings, analyzing and reviewing requirements and understanding the functions/systems that will affect the change.
• Developing test cases/scripts, as well as test data, and ensuring all of the Business requirements are met by creating a Traceability Matrix.
• Running end-to-end test scenarios to test communication letters delivered to clients
• Recording defects and test documentation using HPQC and Sharepoint
• Providing through the documentation of weekly reports and daily interaction with full time staff
• Testing pdf forms

Technical environment: Windows 7, HPQC, Sharepoint, Java, SQL

Confidential

System Testing / QA Specialist

Responsibilities:

• Executing Cognos reporting testing through automating complex report ad-hoc queries to verify post-ETL results
• Participating in meetings, analyzing and reviewing requirements and understanding the functions/systems that will affect the change.
• Confirming testability of Test Basis Artefacts such as Business Requirement Documents and Design Documents.
• Developing test cases/scripts, as well as test data, and ensuring all of the Business requirements are met by creating a Traceability Matrix.
• Executing testing and log defects, and maintaining measurements and metrics on quality and effectiveness
• Communicating back to the Test Lead, Business Analysts and Developers as it relates to System Testing and test execution activities.
• Ensuring successful completion of all Testing Artefacts and providing assurance they have been stored in our Test Management Tools (HPQC and TFS).

Technical environment: Windows 7, Microsoft TFS, HPQC, Java, SQ, Sharepoint

Confidential

QA Lead/ System Testing Specialist

Responsibilities:

• Prepare Test Strategy, Test Plan, Test cases and execute all these testing artifacts
• Coordinate and monitor defect resolution process and test case automation
• Prepare test plan and execute Cognos BI reports testing
• Use Oracle SQL to verify back-end results against Cognos report results
• Develop and execute IBM RFT automated scripts for shallow and wide application testing using record and run simple scripts
• Testing application content when switching setting from English to French and back
• Participate in Functional testing, Application integration (links, connections, security transactions between functions and main modules), System testing (end-to-end testing), Regression testing, Accessibility for Ontarians with Disabilities Act (AODA) Testing, Security testing, Data and database integrity testing, Configuration testing, troubleshoot and test 3 tier web based computer systems
• Confirm production readiness of web based applications and Code Releases.
• Review and update business requirements, use case and UI documents

Technical environment: Windows 7, Sharepoint, IBM Rational Team Concert, Rational Quality Manager, Rational Functional Tester for automation

Confidential

IT Deployment / BA Analyst

Responsibilities:

• Participate in test planning and creation of Pre-Production test plans and test strategy.
• Used HP QTP V10 to create automated scripts for Siebel Credit Card Enhancement and C3-internal portal applications regression tests
• AML (Anti Money Laundering) Internal Course completion
• Define and document non-functional and resources testing requirements that need to be covered during Production Acceptance Testing.
• Performing the application code install in the Pre-Production Testing environment and executing non-functional operability testing
• Perform defined operability and deployment tasks in a secure production acceptance environment prior to deployment.
• Supporting performance and load testing within the Pre-Production environments.
• Conducting non-functional (fail-over, negative) operability testing as well as shallow and wide functional testing
• Tracking and reporting on defects and corresponding changes to application code that are required during Pre-Production.
• Scheduling change records and deploying application changes into the Production environment.
• Ensure the safe deployment of quality Business Applications to the Bank's production environment infrastructures.
• Ensure that all changes implemented into Production environment do not cause any Production impacts outside of the prescribed implementation.
• Batch Job Scheduling using Unix and Front-End scheduling tools

Technical environment: Unix/AIX, WebSphere, Siebel, HPQC, HPQC QTP V10, XML, F-secure and MKS (source control tool)

Confidential, Los Angeles, California

HPQC Test Manager / Consultant

Responsibilities:

• Setting up complete test structure for numerous test teams
• Releases, requirements, test cases, test lab
• Configuring HPQC to support various teams testing needs
• Providing HPQC and QTP
• Defining defect resolution process and enforcing it through work flow
• Generating various metrics reports for senior management
• Supporting testing activity as needed and consulting test leads on test plan and master test strategy
• Used HPQC SQL front-end to run various customized reports from HPQC tables
• Leading defect triage meetings

Technical environment: Windows XP, HPQC, QTP, SQL, MS Office tools

Confidential

QA Deployment / BA Analyst

Responsibilities:

• Providing automated system verification and process automation solutions using Unix shell scripting
• Providing support for critical TMS-Transport Management, WMS and other critical systems in support of system, and UAT testing for in-house and off-shore QA teams
• Investigation, analysis and cause determination of data flow issues between TMS and connecting systems
• Environment issues resolution (client-server and web)
• Batch Job Scheduling using Unix and Front-End scheduling tools
• Involved in Release Management
• Using Oracle SQL for back-end verification of Crystal reports results as part of data warehouse environment
• Using Oracle to manage user access rights, generate tables and manage and maintain Oracle QA environment
• QA environment deployment and refresh
• IBM RTC (Rational Team Concert) installation, and support for development teams
• Creating and maintaining Sharepoint TMS technical support documentation for the team
• Setting up test data on Unix and Window servers
• Using HPQC for defect tracking/updating

Technical environment: Unix/AIX, Unix Shell scripting, HPQC, SQL Developer, Rational Team Concert, XML, CVS and other tools

Confidential

QA Lead/Business Analyst

Responsibilities:

• Developed automated regression and functional testing of system-wide functionality using TestComplete8 for web and client-server apps
• QA team member in TestComplete and automated testing best practices
• Closely working with off-shore QA analysts
• Participate in implementation details of new requirements as well as clarifying frequently incomplete requirements
• Using SQL Server 2005 for backend table queries and data manipulation
• Using SQL 2007 to verify Crystal reports results
• Planning, developing and executing test plans and test cases using HPQC for system, integration and UAT test stages
• Setting up Defect/Change request resolution process
• Involved in Enterprise Content management strategy planning
• Defining process to promote development code to test environment and how to maintain test environment integrity and supervising team members in HPQC usage
• Testing application content when switching setting from English to French and back

Technical environment: .NET/C#, VB, Jscript, SQL 2007, XML, HPQC, TestComplete

Confidential

QA / Business Analyst

Responsibilities:

• Validating EDI customer files against complex Carrier Compliance business rules
• Created detailed proposal and participated in implementation of automated EDI verification process
• From BRD document designed and executed test cases for vendor against Kewill shipping application
• Liaised with off-shore client development, QA team and BAs for problem resolution
• Defect and specs maintenance
• Using Oracle SQL for data retrieval and analysis as part of data warehouse environment
• Manual problem analysis using numerous service directory files
• Bar code validation for shipment labels

Technical environment: .NET/C#, SAP, Mercury Quality Center 9.0 (HPQC), SQL 7, MS Access

Confidential

QA Analyst

Responsibilities:

• Design and manual execution of test cases for new Health Cards project
• Scheduling and Submitting jobs, modifying job cards, examining results
• Modifying DB2 tables manually and using SQL to create needed test data
• Running complex SQL queries to verify test results of IBM Mainframe batch jobs using IBM SQL DB2
• Testing patient inquiry screens by running complex DB2 SQL queries to verify displayed results
• Record test results and defects

Technical environment: IBM Mainframe, IBM DB2 SQL, QMS (Query management system) and various mainframe tools

Confidential

Senior QA / Business Analyst

Responsibilities:

• Liaised with development team and business users to clarify and update business requirements
• Analyze C++ source for existing legacy Unix batch jobs for medical claims processing
• Using Oracle SQL for data retrieval and analysis as part of data warehouse environment
• Involved in timing performance of medical data records retrieval
• Produce detailed Test Plans; create test data using MS Access
• Conduct back-end testing using Oracle SQL, record test results and defects

Technical environment: Unix, Oracle Developer, Oracle SQL, FTP, MS Access

Confidential

QA Lead / Business Analyst

Responsibilities:

• Co-ordinator of Daylight Savings Time testing and verification for Investing and Trading Systems
• Liaised with development team, business users to clarify and update business requirements
• Analyze C++ source code for existing legacy Unix batch programs
• Produce detailed Test Plans; create test data using MS Access
• Created manual test scripts for WebBroker and Fixed Income tools for self-administered activities
• Execution using telephone push-buttons and IVR commands
• Defect recording and reporting
• Root cause analysis and recommendations

Technical Environment: Wealth Management and Fixed Income Division, Web Banking Apps; IBM Mainframe, Unix, WebSphere, Oracle SQL