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Sr. Software Quality Analyst Resume

Plymouth, MN

PROFESSIONAL SUMMARY:

  • Around 10+ years of experience in IT Quality Assurance Analyst and Extensive Experience in Automation, Manual and Mobile Testing using Selenium Web driver and Perfecto.
  • Extensive Functional Testing experience in SAP FI - GL, AR, AP, Asset Accounting, Bank Accounting, Internal Orders, Credit Management and experience in CO-PA, CCA and PCA
  • Experience in Functional Testing, Usability Testing, Browser Compatibility Testing, PhantomJS, GUI, Regression, System integration, Backend SQL testing, client/Server testing, Block box, White box and UAT.
  • Extensive experience in utilizing various Testing frameworks like Junit, TestNG, JBehave and Strong knowledge on Defect Management tools like TRAC, Jira, HP Quality Center/HP ALM, JIRA, and Bugzilla.
  • Expertise in developing Test Plan, Test Strategy, Test Conditions, and Test Cases, ensuring adequate testing of software both before and after completion, conducting and documenting UAT.
  • Performed build management using Maven, added dependencies and repositories for jar files and continuous integration of the automation build using Jenkins
  • Designed Automation Framework and development using JBehave and Cucumber with Selenium.
  • Experienced in Project monitoring and Risk assessment and mitigation plan.
  • Excellent in GAP Analysis, Impact Analysis and Change Management.
  • Run the Queries using IBM DATA STUDIO (4.1.1) to get the data and IBM Mainframe testing.
  • Strong skills in System, Smoke, Acceptance, Regression, Stress, Performance, Load, Functionality Front End and Back End, ad-hoc & UAT testing.
  • Good hands on testing knowledge of Salesforce components like custom objects, fields, field level security, profile, related list, VF pages, email templates and automation process of triggers and process builders
  • Implemented Salesforce Service cloud and Opportunity Management (Case management, Entitlement management, Product & price book, High volume customer portal, Partner portal, Visualforce sites) for business support and technical support for its channel customers
  • Experience in Automation testing suite for Accounts, Contacts, Opportunities and custom objects in Salesforce.
  • Implemented browser less testing using PhantomJS with Ghost driver and HTML Unit driver.
  • Implemented parallel testing up to four browser using Selenium-Grid, Jenkins slave and Maven.
  • Promoting code from Integration to system through Jenkins pipeline.
  • Strong working experience in SOA architecture and Web Services testing, XML transactions, SOAP HTTP, WSDL and REST using various industry standard tools like SOAP UI and Rest Assured API and
  • Postman etc.
  • Working Knowledge on Rational Enterprise Suite (RequisitePro, Rational Rose, ClearCase, and ClearQuest) in support of the RUP methodology.
  • Experienced in writing Test queries/scripts for data analysis and QA report testing.
  • Well versed in analyzing results, bug tracking and detailed status reporting.
  • Excellent Project and team management skills and strong desire to gain knowledge.
  • Rich experience in translating Business requirements to understandable IT system requirements and implementing CMM methods & procedures across the organization.
  • Experience in different Domains like Banking, Health, Insurance, Retail, Financial and E-Commerce.
  • Excellent interpersonal skills, committed, coordination between globally located teams, result oriented, hard working with a quest and zeal to learn new technologies.
  • Have an ability to work well in a team or individual environment.

TECHNICAL SKILLS:

Defect Tracking/ Testing Management Tools/ Automation Tool: Version One, Bugzilla, JIRA, HP Quality Center / HP ALM, IBM ILOG Rational Requisite Pro, SoapUI, RESTFul, API, TFS Selenium IDE, Selenium RC, Selenium 2(Web Driver), Cucumber, UFT/QTP, TestNG, JUNIT, Jenkins, Perfecto, Java Script and Salesforce Service Cloud.

Project Management Tools: Microsoft Office (Microsoft Word, Microsoft PowerPoint, Microsoft Excel), Microsoft Project, MS Visio, Microsoft Publisher.

Databases: Oracle, SQL Server.

Agile: Scrum, SAFe, Waterfall Model.

Programming Languages: HTML, CSS, XML, C, C++, JAVA, C#.

Operating systems: Window XP/Vista/7/8, Unix.

Browsers: IE, Firefox, Opera, Chrome, Safari.

WORK EXPERIENCE:

Confidential, Plymouth, MN

Sr. Software Quality Analyst

Responsibilities:

  • Analysed system and business requirements and developed detailed Test Plans.
  • Actively participated in Scrum meetings, Sprint planning meetings and discussed Story creations and feasibility of implementation and created test strategy for Sprints.
  • Conducted Functionality and Security Testing Manually.
  • Wrote the Test Plan and implemented numerous Test Cases and Scripts using HP Quality Centre.
  • Performed Black - box testing Grey-box testing, functional testing, ad-hoc testing, regression testing.
  • Identified, analysed, and reported issues using standard defect tracking tools.
  • Performed Manually GUI Testing, Functional Testing, Black-box testing.
  • Loaded the Manual Test Cases into Quality Centre.
  • Produce and consume both SOAP WSDL and RESTful API (Jason) web services.
  • Performed automation testing by writing scripts using Java concepts and Selenium Web Driver Responsible for the implementation of Extent Reporting with the TestNG framework.
  • Integrated automation framework with Maven, so as to create build.
  • Added dependencies and repositories in Maven pom.xml file.
  • Integrated the Maven build to Jenkins to support continuous integration, created Jenkins jobs for daily regression runs. Reporting was done in Cucumber with Given, When and Then format.
  • Performed object identification using locators like id, class, name and Xpaths etc. while authoring test scripts and CSS Selector.
  • Involved with the JIRA Creation tickets/Issue, dashboard creation and execution of automation task/deliverables.
  • Actively participated in enhancement meetings.
  • Create application UAT test plans and scripts based upon the business functionality defined in the requirements
  • Interacted with developers and Users to resolve major bugs.
  • Performed smoke testing and system testing to ensure successful launch of the project and coordinated UAT testing.

Environment: UAT, JIRA, smoke testing, JBehave, TestNG, SOAP, RESTful, Web Services, Functional Testing, Black-box, GUI Testing, Test Cases, Mainframe, Quality Center.

Confidential, Atlanta, GA / Minneapolis, MN

Sr. Automation Quality Analyst

Responsibilities:

  • Actively involved in PI Planning sessions, Sprint planning meetings, Features making into stories, Scrum meetings, and feasibility of implementation and created test strategy for Sprints.
  • Coordinated with Dev team on User story Automation or Manual test data and acceptance criteria.
  • Involved in Framework development along with the team for automating the application.
  • Created automation framework by employing Selenium WebDriver, Java, Junit, Maven, Jenkins and Serenity Etc.
  • Closely worked with DevOps team to run the Jenkins pipelines until promote to Urban code.
  • Complete responsible for the Jenkins pipeline issues are like scripts failure, build issues Slave/Node, Jenkins file, Pom.XML.
  • Performed automation testing by writing scripts using Java concepts and Selenium Web Driver.
  • Used Perfecto Tool for the Mobile Testing like IOS and Android also used real devises.
  • Involved in Page Object Model Framework development for automating the application.
  • Created new Jenikins pipeline from scratch like Configure, updating Jenikns file, for the CI, environment setup and updating test ids also from SVN to GIT Migration process.
  • Created Object repository and reusable functions in the framework.
  • Designed Automation Framework and development using JBehave with Selenium.
  • Executed automation test scripts in Selenium Web driver, reported defects in TRAC.
  • Implemented BDD Core using JBehave framework with Selenium.
  • Implemented browser less testing using PhantomJS with Ghost driver and HTML Unit driver.
  • XML Validation and debugging of XML, read WSDL to understand the element occurrence when called a method from application.
  • Develop high - quality functional SIT and UAT Test strategies
  • Plan and lead the successful completion of UAT
  • Created Soap UI projects, includes import of WSDL, backend API testing exposed interface operations, worked on Request and Response XML's
  • Experience in running scripts with different Slaves/ Nodes and Windows or Linux
  • Testing and performed Positive/Negative testing for system validations.
  • Performed data accuracy, data validation, and data integrity testing by querying the database using SQL Queries.
  • Worked on Salesforce service cloud module such as web-to-case, Escalation rules, and Assignment rules.
  • Involved in a lightning application which works on cases such that whenever a case has been taken by an agent about an issue, resources are provided to agents in this Salesforce service cloud.
  • Responsible for testing Custom object, Custom and standard fields in Salesforce Service Cloud.
  • Testing Validation rules, Workflow rules, task, page layout for custom object in Salesforce.
  • Used Salesforce1 App for the mobile testing.
  • Performed Manual Testing like Mainframe, GUI, Functionality, System, Integration, Regression, Black Box
  • Testing and performed Positive/Negative, testing for system validations.
  • Developed and executed UAT test cases and scenarios, ensuring user requirements were met.
  • Performed Test estimation for the entire product from requirements gathering to Product release And maintenance.
  • Involved in designing Test Strategy, Test plan, Test schedules for testing team also pre-release and post release.
  • Created Test ids for the team, testing environment setup, test ids and access delegations.

Environment: SQL, SOAP UI, PhantomJS, Restful, Web Services, Version One, IBM Mainframe, JSON, IBM DATA STUDIO, SVN, GIT, Jenkins, JUNIT, JBehave, Selenium Web Driver, Jenkins pipelines, UAT and Perfecto Tool.

Confidential, Atlanta, GA / Minneapolis, MN

Sr. SalesForce Quality Analyst

Responsibilities:

  • Performed automation testing by writing scripts using Java concepts and Selenium Web Driver.
  • Used Perfecto Tool for the Mobile Testing like IOS and Android also used real devises.
  • Involved in Page Object Model Framework development for automating the application.
  • Created Object repository and reusable functions in the framework.
  • Actively participated as a Lead for Team meetings to discuss testing process and resolve issues with on - site and off shore teams.
  • Designed Automation Framework and development using JBehave with Selenium.
  • Executed automation test scripts in Selenium Web driver, reported defects in TRAC.
  • Implemented BDD Core using JBehave framework with Selenium.
  • Used JUNIT framework for managing the test data using Data Provider.
  • Created Test suite using JUNIT framework, used annotations for structuring the tests in JUNIT.
  • Performed build management using Maven, added dependencies and repositories for jar files.
  • Performed continuous integration of the automation build using Jenkins.
  • Scheduled Jenkins jobs for daily regression testing.
  • Performed object identification using locators like id, class, name and Xpaths etc. while authoring test scripts and CSS Selector.
  • Moved features from SVN to GIT BBD Core
  • Attended Scrum meetings (Version One) on daily basis and discussed various challenges involved in testing the application, was always a proactive individual in meetings and sprints
  • Identified and stored test data in Tables created for automation testing in MySQL database.
  • Run the Queries using IBM DATA STUDIO (4.1.1) to get Environment access like Test ids for the team also to get the test data in development environment.
  • Performed Automation, Manual of SOAP UI using WSDL and Rest Full web services using JSON and Rest assured API S.
  • Created and maintained validation rules, Triggers, custom workflows and approval processes in Salesforce.
  • Worked on various Salesforce.com standard and Custom objects like Accounts, Contacts, Cases, Opportunities, Reports and Dashboards, Call memos.
  • Worked on Salesforce service cloud module such as web-to-case, Escalation rules, and Assignment rules
  • Involved in a lightning application which works on cases such that whenever a case has been taken by an agent about an issue, resources are provided to agents in this Salesforce service cloud.
  • Experience in working on Sales Cloud (Partner Portals) as well as Service Cloud (Customer Portals). Good knowledge in writing test classes before deploying into production.
  • Configured User Profiles and Setup Salesforce sandbox for System integration testing.
  • Used Salesforce1 App for the mobile testing.
  • Run and maintenance Java scripts (Eclipse) for automation testing.
  • Used TRAC for bug tracking and reporting, also followed up with development team to verify bug fixes, and update bug status.
  • Lead the creation of the UAT test plan and approvals
  • Successfully Completed User Acceptance Testing (UAT) on each release of the project with the help of end user requirements.
  • Created test cases and test data required for Automation and Manual stories.
  • Coordinated with Dev team on User story Automation, test data and acceptance criteria.
  • Developed and executed SQL queries, to fetch the data from the database for validations.
  • Involved in extensive DATA validation by writing several complex SQL queries and Involved in back-end testing and worked with data quality issues.
  • Attended Scrum meetings on daily basis and discussed various challenges involved in testing the application, was always a proactive individual in meetings and sprints

Environment: SQL, SOAP UI, Restful, Web Services, Version One, IBM Mainframe, JSON, IBM DATA STUDIO, SVN, GIT, Jenkins, JUNIT, JBehave, Selenium Web Driver, Jenkins pipelines, UAT and Perfecto Tool.

Confidential, Minneapolis, MN

Sr. Automation QA

Responsibilities:

  • Actively participated in regular QA Team meetings to discuss testing process and resolve issues with on - site and off shore teams.
  • Performed Black-box testing, functional testing, system testing, Integration testing, backend testing, User Acceptance, ad-hoc testing and regression testing, CRM application which was integrated with Microsoft Outlook and Client Source.
  • Followed Agile Methodologies and Software Quality Audits for all the Phases of SDLC
  • Conducted mobile testing on different devices like iPhones, iPads, and Android.
  • Tested the responses of the web pages, appearances and functionality of the website.
  • Used Cursors both implicit and explicit to capture many rows within a PL/SQL block and applied business rules on them.
  • Performed testing on weekly builds submitted by developers and worked with DEV team to resolve defects and bugs
  • Verified the devices in different available networks like 3G, 4G and Wi-Fi.
  • Worked primarily Manual and Automation testing using selenium-2 (WebDriver)
  • Operated in Dev-Ops environment.
  • Developed and executed Test Cases and Test Scripts based on the functional requirement document and managed them using ALM
  • Automated the test scripts for Data Driven testing using Selenium-2(Web Driver) for frameworks TestNG and Documented Bugs in Quality Centre.
  • Integrated the Maven build to Jenkins to support continuous integration, created Jenkins jobs for daily regression runs. Reporting was done in Cucumber with Given, When and Then format.
  • Working with Java to use Selenium-Web Driver RESTful API (HTTP) library to write automation scripting.
  • Locating elements using- XPath, CSS, Class and Integrated Appium with Continuous Integration tool- Jenkins.
  • Performed continuous testing of web and mobile applications using Grey-box, Black-box testing methodologies, System Regression, Functional, Integration, Smoke, and Usability Testing across multiple environments and interface.
  • Tested application performance on different handsets.
  • Initiated Triage meetings with client regularly to discuss about defects and prioritize them.
  • Participated in daily scrum meetings.
  • Developed and executed Test Cases and Test Scripts based on the functional requirement document and managed them using ALM.
  • Created traceability matrix.
  • Map quality measurements to Customer satisfaction goal. Determine effective quality metrics Establish quality criteria / release criteria.

Environment: ALM, Test Cases, Test Scripts, XPath, CSS, Class and Integrated Appium, JenkinsSelenium, REST API, REST API, TestNG, PL/SQL, regression testing.

Confidential, Chicago, IL

Sr. Software Analyst

Responsibilities:

  • Reviewed Business Requirement (BRD), IT designs document and prepared Test Plan /Test Cases.
  • Tested the Members/Provider/Claims Products in Facets
  • Participated in Walkthrough meetings with Business analyst and provided feedback on BRD.
  • Participated in daily stand - up meetings, requirement reviews, sprint retrospective and used Kanban boards to track the progress of iteration.
  • Worked with Agile team consisting of Developers, DBA, QA, Product Owners and other members to discuss requirement dependencies.
  • Operated in Dev-Ops environment.
  • Wrote Test Plan and Test cases from use cases for Acceptance, Functional, and Integration testing.
  • Validation of HL7 segments accordingly to the EDI implementation guide. Focused on HIX Systems.
  • EDI Claims Processing (835,837) - EDI 278 (authorization transaction) documented enhancements to the EDI Claims Processes to ensure accurate processing of claims of various member/provider scenarios also expenses (834).
  • Validated mapping of ICD 9 codes with corresponding ICD 10 Diagnosis/Procedure Codes.
  • Collaborated with Quality Assurance Analyst in Rational Clear Quest to track defects and used Rational Clear Case to maintain consistency in the builds
  • Validated conversion of the data to 5010 format to ensure all data was received by the Facets system.
  • Performed day-to-day EDI mapping and translation activities for inbound and outbound transactions.
  • Involved in documentation of Acceptance, Functional, and Integration, Regression and UAT Test scenarios and Bug Log.
  • Tracking Software defects collected from different sources and categorized severity in Microsoft Test Manager(MTM)
  • Expertise in using TFS to open bugs, create tasks and user stories, initiate change requests.
  • We used Team Foundation Server TFS for collaborating team in agile.
  • Created test plans, test cases using Test Manager
  • Executed test cases using Test manager
  • Maintained, Updated & Executed automated scripts using Selenium
  • Performed functional and End-to-End tests using Selenium-2(WebDriver) for frameworks TestNG and Executed parallel browser testing on various machines using Selenium Grid and cross browser
  • Tested and drove the quality of the application manually where automation is not possible
  • Performed periodic regression tests to ensure new features are not breaking existing functionality
  • Developed and implemented performance and load tests for the Tracker application and iterated over the tests until performance goals are reached
  • Manipulated data in the database tables using SQL queries to create various testing conditions.
  • Participated in weekly status meeting with Team members, Team managers, Business analysts & Technical team.

Environment: SQL, Web Driver, Test NG, Selenium, Test manager, TFS, Agile, Microsoft Test Manager (MTM), UAT, ICD 9, ICD 10, EDI 278, HL7, Mainframe, BRD

Confidential, Dallas, TX

Software Analyst

Responsibilities:

  • Analysed system and business requirements and developed detailed Test Plans.
  • Conducted Functionality and Security Testing Manually.
  • Wrote the Test Plan and implemented numerous Test Cases and Scripts using Quality Centre.
  • Performed Black - box testing Grey-box testing, functional testing, ad-hoc testing, regression testing.
  • Identified, analysed, and reported issues using standard defect tracking tools.
  • Performed Manually GUI Testing, Functional Testing, Black-box testing.
  • Loaded the Manual Test Cases into Quality Centre.
  • Designed, executed and maintained Selenium-2(WebDriver) automated test cases
  • Responsible for the implementation of Extent Reporting with the TestNG framework.
  • Working with Java to use Selenium-WebDriver API library to write automation scripting with Cucumber Feature and Scenario.
  • Developed and created Test plans, test cases and testing scenarios and conducted Integration testing in all areas of SAP FI/CO, SD (Sales Orders, Deliveries, Billing, and Shipping), IM/ MM (Purchase Orders) module.
  • Developed automated Regression tests scripts for FICO, MM and SD.
  • Created defects in HP Quality Centre and also linked the defects to the Test Sets
  • Expertise in using TFS to open bugs, create tasks and user stories, initiate change requests.
  • We used Team Foundation Server TFS for collaborating team in agile.
  • Created test plans, test cases using Test Manager and Executed test cases using Test manager
  • Actively participated in enhancement meetings.
  • Interacted with developers and Users to resolve major bugs.
  • Performed smoke testing and system testing to ensure successful launch of the project also Coordinated UAT testing.

Environment: UAT, smoke testing, TFS, Selenium, WebDriver, TestNG, Cucumber, Quality Center, GUI Testing, Functional Testing, Black-box testing, Test Plan, Test Plan

Confidential, Grand Rapids, MI

Software Test Analyst

Responsibilities:

  • Active involvements in scripting Manual and Automation test cases and also prepare reports.
  • Expertise in designing various automation frameworks: Keyword - driven, Data driven, Hybrid, Framework using UFT/QTP-QC Integration, Framework using AOM
  • Coding using ASP.NET, C#.NET, SQL Server 2008
  • Participating in team events like daily stand-up, estimation, huddles, retrospectives, Iteration kick off (Agile Scrum).
  • Performed Manually GUI Testing, Functional Testing, Black-box testing, UAT, and System testing.
  • Performed Regression Testing for changed functionality to verify the change did not introduce new defects.
  • Responsible for analysis, design, testing and implementation of SAP FICO functionality.
  • Good experience in testing of SAP modules like OTC (Order to cash), MM, PS, AFS, FICO, HR/HCM, SCM, SRM, WM, eWM, IM, PM, CRM, Portals, BI, APO, cross-functional testing and Client /Server and Web based applications and B2B/ e-commerce.
  • Strong experience in /Project Governance, manual and automated Software testing/quality assurance (black and grey box) as well as UI (User Interface) testing and V&V (Validation and Verification) testing and End to end experience with large-scale systems development projects and process redesign efforts.
  • Used RESTFUL Web Services to retrieve data from different applications.
  • Worked with end users to generate UAT scripts and to successful completion of UAT testing Logging of defects/issues and managed defects using Jira.
  • Tested the Application ensuring Cross-Browser compatibility.
  • Liaised with Developers and Marketing personnel in fixing and resolving bugs.
  • Responsible for weekly status updates showing the progress of the testing efforts and open issues to be resolved.

Environment: JIRA, UAT, SQL, PL/SQL, RESTFUL, Web Services, Regression Testing, UFT/QTP-QCAOM

Confidential, New York

Software Test Analyst

Responsibilities:

  • Detailed analysis of Functional Requirement and prepared test cases.
  • Tested the Members/Provider/Claims Products in Facets
  • EDI Claims Processing - documented enhancements to the EDI Claims Processes to ensure accurate processing of claims of various member/provider scenarios.
  • Validated mapping of ICD 9 codes with corresponding ICD 10 Diagnosis/Procedure Codes.
  • EDI Claims Processing (835,837) - EDI 278 (authorization transaction) documented enhancements to the EDI Claims Processes to ensure accurate processing of claims of various member/provider scenarios also expenses (834).
  • Performed Functional, Integration and Regression Testing.
  • Extensively involved in Database testing by writing the SQL Queries Manually
  • Communicating with the business users though the iteration and conducting UAT.
  • Responsible for creating User Acceptance Test cases and Participation in UAT.
  • Extensively involved in using Bugzilla to report bugs.
  • Weekly Report to PM

Environment: Bugzilla, SQL, UAT, EDI 278, ICD 10

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