SUMMARY:
To obtain a position within a challenging and rewarding environment which offers opportunities for advancement. Skilled in HR Operations and Quality Assurance which requires strong attention to detail, organization and accuracy. Dependable and resourceful initiator with reputation for excellent customer service.
TECHNICAL SKILLS:
- HR Resource Administration and Operations
- HCM Applications
- MyTalent(Taleo)
- HP ALM
- PeopleSoft Applications
- Analytical Thinking and Critical Thinking skills
- Creative Thinking
- Strong attention to Detail; Disciplined to ensure Quality and Accuracy
- Outstanding organizational skills; to Prioritize and Multi - task
- Customer Service
- Proficient data entry capabilities
- Microsoft (Word, Excel, PowerPoint)
PROFESSIONAL EXPERIENCE:
Confidential QA Jr. ANALYST
- Created and Tracked defects leveraging HP ALM
- Identify Risks
- Collaborate in a Project Environment and Work closely with Cross-Functional teams
- Create and Review Test Scenario and Test Cases that are in alignment with Functional requirements
- Assists in identifying process improvement opportunities and implements solutions
- Assist with development and delivery of test strategies and plans
- Executed test scripts in Oracle HCM Cloud modules
- Core HR
- Taleo
- Performance Management
- Benefits
- Payroll
- Reporting
- Assist with Defect Calls
- Multi-task across projects and non-projects
- Successfully lead Quality Assurance testing on small projects
- Open Enrollment
- Benefit Stabilization
- Performance Management
- Year End and Year Begin
- Assist with Knowledge Transfers
- Assist with HR Partners Applications Inquires
- Core HR
- Taleo
- Performance Management
- Benefits
- Payroll
HR representative
Confidential
Responsibilities:
- Specializes in State Specific Terminations
- Assist with UAT Testing for Service Coordination
- Answer Key Tracking System
- Bath & Body Works confidential
- IVR
- Electronic I9
- Electronic Employment Forms
- Assist with Coaching and Development
- Create Test Scenarios and Test Cases
- Coach Colleagues, Associates and Managers with Employee Self Service and Manager Self Service navigations and transactions
- Data Correction
- Create Standard Operations Procedures
- Provide Functional support to Associates and Managers using Oracle web applications
- MyTalent(Taleo) - New and Rehires
- Electronic Employment forms
- Setup Direct Deposits
- Update Personal Data
- Borrows and Tap Assignment
- Promotions, Demotions, Terminations
- Payroll and Tax inquire
- Aces Scheduling
- Assist colleagues with completion and input of Personal Data, Job details, Benefits related and Payroll transactions
- Edit Payroll hours
- Benefits Enrollment
- Data Correction
- Tax Correction
- E-Verify
- Social Security Validations
- Performance Rating correction
- Merits and ICs Fail outs and Corrections
- Tap Assignment and Tap Pay transactions and corrections
- WOTC
- Temporary Assignment Pay adjustments and corrections
- Answer Benefits and Payroll inquiries
- Assist with Escalated calls and Operations calls
- Assist with Distribution and Home Office Benefit Road Shows and Orientations
- Conduct inbound/outbound calls to stores regarding Unemployment Claims
- Handle Case Management and Service Coordination via fax, voicemails and set reminders for Case Management Representative
- Work as a team to achieve team goals
Confidential
Responsibilities:
- Cashier
- Sales and Promotion
- Provide handcrafted high-quality beverages
- Stocked and Effectively merchandised products
- Provide Legendary customer service
Support I
Confidential
Responsibilities:
- Scan and Review prescription orders
- Label prescriptions bottles
- Fill and Refill prescription orders in a timely manner
- Sorting and Distribution
- Assist Pharmacist with QA review and set up
Sales Associate
Confidential
Responsibilities:
- Aided Customers regarding inventory location and availability
- Stocked and Effectively merchandised products at maximum selling points
