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Quality Assurance Manager Resume


  • Quality Assurance Professional with 10 years of progressive experience in managing programs & projects focusing on quality assurance, Test management, application integration, release management, Test Consulting and Pre Sales.
  • Highly effective in project management, process automation and improvement, with excellent leadership, analysis, budgeting, forecasting and communication skills.
  • Worked on the capacity of QA Manager, Test Automation Architect, Automation Test Consultant, Performance Test Consultant for various organizations in the domain of Airline, Retail, Telecom & Healthcare
  • Expert on Leading and establishment of Functional & Automation Testing Practice ( TCoE ) for all the major ERP & CRM products including cross platform and cloud solutions, with major focus around Continuous integration and deployment (CI & CD) utilizing industry leading tool chain to deliver QA with better efficiency and reduced cost.


  • Program Management
  • Program Test Strategies
  • Test Consulting
  • Test Governance
  • Standardization of QA processes
  • RFP and Pre Sales
  • Test effort estimation
  • Resource forecasting, budgeting
  • Demand and Capacity planning
  • Test metrics and Process Assessments
  • Test process Improvement & Implementation
  • Test plan, strategy design & Project management reviews
  • Manage Multi - Vendor Engagements
  • SDLC


  • HP UFT and QTP
  • HP ALM and QC
  • Selenium Webdriver
  • OATS, CI & CD
  • JIRA, Rally
  • HP BPT (Business Process Test)
  • Web Service Testing
  • DB Testing
  • Siebel CRM, Salesforce
  • SAP, Oracle EBS
  • Pega, Peoplesoft



Quality Assurance Manager


  • Established Program Management functions from ground-up by focusing on Test Maturity assessment, establishing vision statement and mentoring cross functional teams across application on QA process
  • Managed the overall QA for the areas such as Dot Com, Sales, CRM, Social Media and Airport Operations within customer application landscape involving medium to complex IT transformation projects
  • Managed more than 10 application and 30+ QA resources for a complex program involving data migration from legacy systems to Oracle Supercluster hardware involving Front End, Back end and middleware systems
  • Built the Test automation, Performance test teams from scratch, and embedded existing manual QA team to bring centralize QA governance in order to achieve more transparency, increased operational efficiencies and adherence to QA best practices
  • Focused on DevOps and Shift Left initiatives by continuously monitoring and fine tuning the QA implementation strategy within Agile Development cycle and eventually brought down every test execution cycle from 2 weeks to 3 days within a span of 1 year
  • Collaborated with IT PMO and QMO for better functioning and support needed on DevOps tool chain
  • Executed multiple Quality Governance functions across all QA teams to measure KPIs and effectiveness of QA consistently quarter-over-quarter
  • Managed and tracked overall QA improvement roadmap with 30-60-90 day plan
  • Managed seamless communication between UAT, BU and IT QA functions by following agile - Scrum methodologies for day to day operation using various tools to increase communication efficiencies
  • Advocated transparent communication between release & change management team with QA functions to reduce cost per defect in turn ensuring better quality product with low time to market
  • Implemented strategic initiatives to cross leverage resources on multiple technology and application to increase operational efficiencies
  • Established and created concept of Immediate Response team to address QA challenges during post production Hyper-care window
  • Embarked on the journey of leveraging (Trello, Slack) which lead to integrate entire team with ChatOps

Technology: Test Automation, Test Governance, Test Planning , Test Strategy, Test Estimation, Team Management, Tool Standardization, Siebel CRM, OBIEE, Salesforce, JAVA, HTML5, Mobile Applications, HP QTP, HP ALM, Rally, JIRA, Selenium , Descriptive programming, Hybrid automation framework, PoCs, Resource Management, Agile, Scrum Meetings


Chief Architect


  • Architected the team structure, delivery & Service model during the inception of CRM team
  • Worked on the strategy of creating testing labs with capacity planning of licenses with tool alliance teams for software and hardware to form a centralize team with specialized skill set to support automation testing project needs of various clients on a shared service model
  • Architected revolutionary hybrid automated testing framework for ERP applications, enabling QA engineers to perform comprehensive functional validation without the need for deep expertise on scripting knowledge - in turn significantly reducing costs for systems such as Siebel CRM, SAP, PeopleSoft, Oracle EBS, Pega, SFDC & MS Dynamics using HP QTP / UFT, GIT, Jenkins, Slenium Webdriver, TestNG
  • Worked on setting up the services on the cloud for Cross browser testing solutions
  • Worked on Standardization of automation tool to create Niche accelerators for faster turnaround on test execution effort saving and defect prevention
  • Established the test artifacts standards for all the documents such as test plan, test strategy, defect log in addition to establishing metrics oriented governance for team strongly adhering to QA KPIs
  • Architected DevOps compliant application agnostic automation orchestration that can replace huge manual effort and enable continuous integration using HP’s flagship product HP QC / ALM along with Jenkins
  • Lead a team of Java developers to create a next-generation automated testing wrapper/tool tightly integrated with HP test management tool to empower manual QA testers to become automated testers
  • Managed an international team of cross-functional automated testers based Cincinnati US, Saudi Arabia & Chennai India

Technology: Automation Testing, Framework Architecting, Tool Evaluation, Proof of Concept, Tool Standardization, Team Management, Test Automation Consulting, Testing RFP and Presales, HP QTP, HP QC, Selenium, OATS, Siebel CRM, Salesforce, Oracle Apps, SAP CRM, PeopleSoft, MS Dynamics, Pega, Descriptive programming, Hybrid automation framework


Performance Test Consultant


  • Architected Performance testing solution and approach
  • Responsible for establishing load profile / model creation for 4 business regions
  • Assist vendor teams to on environment scaling production environment vs test environments
  • Responsible for converting user journeys to business process and transaction
  • Established the performance SLA by sample transaction time measured during no load manual walkthrough + SAP T-code time in discussion with Business users
  • Established identification of critical transaction using the 80~20 Pareto principle
  • Prepared Performance test plan and estimated the effort for 8 iterations
  • Prepared performance test strategy & defined the milestone depending on the 90th Percentile performance parameter measurements
  • Responsible for performance test scripts delivery using HP LoadRunner VuGen by vendor team
  • Ensure usage of HP Sitescope for measuring performance KPIs e.g. memory, throughput
  • Benchmarked the performance attributes and managed execution of performance test cycles
  • Reviewed the test report & interacted with development team for discussing solution for bottlenecks
  • Governed the steering committee for performance SLA review and over all outcomes
  • Formed the centralize performance test practice

Technology: Performance Testing, Monitoring, Team Management, HP LoadRunner, HP Sitescope, SAP ECC


Automation Lead


  • Involved in developing automation kay-word driven and Hybrid frameworks
  • Creating test scripts in Selenium Web driver using TestNG framework
  • Generating Customized reports using AUT reports with TestNG
  • Worked with SCM Tools like GIT to maintain the source code and CI tool Jenkins to trigger the execution
  • Creating test scripts in QTP/UFT using shared Object model and Descriptive programming
  • Developing customized result reports to have good understanding to all the project teams
  • Testing web services API and validating the responses using SOAP
  • Developing Data Driven framework for testing API web services with different input values
  • Testing Web Service (SOAP/Rest Services) testing using SoapUI
  • Developed frameworks for database testing with different sets of data and comparing the results with the input values and the stored data in the database using SQL queries
  • Developed and maintained function library, recovery scenarios and Test Parameters in QC
  • Used Built in and User defined Environment variables as Global Variables to share the variable and data across various reusable actions and functions
  • Used Quality Centre (QC) and ALM, Business Components, Test Plan, Test Resources, and Test lab module for Automation Testing
  • Prepared test estimation, test plan, functional and regression test suite for project
  • Accomplished delivering more than 9000+ automated test cases in a span of 7 months with 10 rounds of incremental execution

Technology: Automation Scripting, Test Automation Framework Maintenance, .Net, Web Application, Selenium, Test NG, Jenkins, Git, HP QTP, HP QC / ALM, SOAP, Rest, Soap UI, Hybrid Framework & Data driven framework


Performance Test Lead


  • Participated in all the phases of SDLC, starting from requirement, design, development, Testing and implementation phase.
  • Created Test Plans and test cases using QC. Organized test cases into test sets for the purpose of execution
  • Worked according to the activities laid down in each phase of Software development life cycle and Coordinated the environment setup for Testing
  • Gathered and created test data for Smoke, Load and Stress testing needs
  • Extensively created Data Driven Test scripts to read data from text files for testing. Checked for data boundaries/limits, incorrect input of data
  • Performance testing was done using LoadRunner by planning the load by analyzing Task distribution diagram, Transaction Profile and User profile, creating virtual users and analyzing different reports
  • Involved in creating Load test scenarios using LoadRunner to hit the server with virtual user requests and tests the performance under stress conditions.
  • Extensive Parameterization and correlation of the VuGen scripts to ensure the real time load conditions
  • Used LoadRunner sophisticated analysis module to drill down to determine the specific source of bottlenecks within the application architecture and generate actionable reports
  • Monitored Performance Measurements such as end-to-end response time, network and server response time, server response time, middleware-to-server response time
  • Executing the scenarios, analyzing the Graphs and coordinating with the DBA’s and Network Admin to ensure optimum performance.
  • Followed up on the bugs logged with developer and retest the test cases

Technology: Performance Testing, Performance Test Result, LoadRunner, SAP Web Dynpro, Load Profile, VuGen


QA Lead

Technology: System Testing, Regression Testing, Defect Analysis, Siebel Analytics, Excel, JIRA, SQL, TOAD, QTP, OBIEE, Framework Design, Data Driven, Keyword Driven & Hybrid Automation Framework, VB Script


  • Understand business challenges, requirements and existing environments for various modules
  • Walkthrough the applications with the help of SME to know third party components, custom build components, dependencies to identify end-to-end test scenarios for automation tool evaluation.
  • Involve in requirement analysis, designing test plan, identifying test conditions, designing test cases, reviewing test cases and executing System & Regression test cases
  • Documented the defects and logged in the JIRA defect management tool
  • Design and implement Keyword driven test automation framework using QTP and Quality Center
  • Perform technical and cost feasibility and analysis for identifying automation candidate
  • Mentor the UAT team to use the framework, quality standards, implement the change management system in the automation suites and prepare the documentation for the scripts
  • Develop roadmaps & rollout plans to execute the automation projects for product suite in the scope
  • Work with Development team, SME and testing team in implementing QC Business Process Testing (BPT)
  • Generate automated test data creation using various tools to help Development team, SME & Testing team

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