SUMMARY:

• Over 8 years’ of QA experience in all phases of Software Development Life Cycle and Test Development Life Cycle, testing, defecttracking and reporting of Web, ClientServer, Behavior Driven Developmentapplications in various domains like Insurance and Healthcare.
• Adept at using both manual and automated testing tools to troubleshoot systems. Integration, user acceptance, positive, negative functionality and regression testing.
• Implementing different automation development efforts in Agile/Scrum&Waterfall development environments.
• Expert in STLC(Software Testing life cycle) and SDLC(Software Development life cycle) including developing Test scenarios, Test Suites, Test cases, Test procedures, Test reports and documenting manual and automation tests.
• Creating, executing and managing test plans/cases across the entire spectrum of quality: Exploratory Tests, Acceptance Tests, Regression Tests, Smoke Tests, Performance Tests, Load Tests, Stress Tests, Usability Tests, etc.
• Database/Backend testing using SQLQueries for data design, data validation and data integrity testing.
• Distilling value, overcoming objections and securing hard to close deals. Experience in Parallel Execution of Multiple Tests at a time in different environments.
• Tracking and managing Defect Life Cycles using JIRA. Submit and verify defects, perform bug - scrubs and prioritize defects.
• Developed Web-Service enabled applications using SOAPUI and Restful API for testing Web Services, inspecting WSDL files, generating SOAP envelopes, and automating or accelerating many other common XML,JSON tasks when encountered.
• Worked closely with the product owners, application developers and subject matter experts to understand the requirements/design participate in test planning sessions and demonstrate application functionality in sprint reviews.
• Experience in FliteTrac, CrewTrac, Crew Recovery Manager (RMC), Tracking System Wide upgrades, Mileage requests for Other Airlines, Mileage Multiplier, Million Miler, Online Airline Reservation system, flight reservations, View Reservations, flight check-in, status and schedules, mobile boarding pass, book and change flights, book car, cruises, flight attendants, pnr, flight scheduling, crew scheduling, flight operations, global distribbution system (GDS)
• Developed programs to test areas such as database impacts, software scenarios, regression testing, negative testing, error or bug re-tests, or usability.
• Experienced in reporting the defects through the Defect Tracking Tools (Bugzilla/Jira) for centralized information and proficient in using of Microsoft Excel.
• Good Documentation Skills and ability to produce complete project deliverables in specified deadlines.

CORE COMPETENCIES:

• Automation testing
• Manual testing
• Integration testing
• System testing
• Smoke testing
• Regression testing
• Functional testing
• Web / UI testing
• User Acceptance Testing(UAT)
• Agile/Iterative/Waterfall
• Software Development Life Cycle (SDLC)
• Software Testing Life Cycle (STLC)
• SoapUI
• Restful API
• JIRA
• Cross Browser Testing

TECHNICAL SKILLS:

Approach: Waterfall, Agile/Scrum, SDLC, STLC

Testing Tools: SoapUI, UFT, QTP, ALM, QC

Frameworks: Keyword Driven, Data Driven, Hybrid, Page Object Model (POM)

Programming Tools: JAVA, SQL C, C++,JavaScript

Markup Languages: HTML, XML, XPath, Css

Databases: MySQL, Oracle, SQL Server

Browsers: Internet Explorer, Mozilla Firefox, Google Chrome, Safari

Operating Systems: Windows XP/7/8, Ubuntu, UNIX, LINUX, iOS

Defect/Agile Tools: JIRA, Bugzilla

MS Office Tools: Outlook, Word, Excel, PowerPoint, MS Access

PROFESSIONAL EXPERIENCE:

Confidential, Grand Rapids, MI

Sr. QA Analyst/Mobile tester

Responsibilities:

• Developed test cases and tested them based on the Business Requirements, Test Scenarios and analyzed the actual results against the expected results.
• Worked closely with teams in Agile environment and perform as Business analyst, Facilitator, Tester, or Scrum Master
• Responsible for System testing, Regression Testing, Adhoc testing, Functionality testing and UAT Testing for POS functionalities
• Extensive experience on the POS back office Report generation, assigning operators with different roles to the Terminals etc.,
• Worked on controllers to create & Test various POS scenarios of eWIC benefits (Relating to card, Debit/credit/EMV Card (Euro pay, MasterCard and Visa), gift card /EBT card etc., various discount coupons like store/Manufacturing coupons, Sales Tax calculations and other contents of the receipt etc.) on Micros and Xstore system
• Experienced in ATG, Commerce, POS, ATM Credit Debit e-commerce mPOS, OMS, order management system, WMS, warehouse management system, cart Merchandizing PCI EMV PINPAD Supply Chain Logistics SEO
• Experience with Retail POS and Mobile POS testing using IOS and Android devices.
• Involved testing in Mobile POS functionalities of Price override, Employee discount, Amount discount, Percentage discount, Returns, Transaction History
• Tested the End to End Functionalities in Xstore of Sale, Promotions, Returns, Promotions etc
• Involved in End to End testing of Transaction Scenarios using Credit card, Debit Card, Gift card, Business card, Business Personal Card, E gift Vouchers, Coupons
• Expert in writing test scripts manually.
• Involved in preparing the Automation Design document, identifying the test cases to be automated for Regression Testing using UFT/QTP.
• Performed Functionality testing during the various phases of the application and analyzed the results using UFT/QTP.
• Involved in Device Testing - Android- Samsung Tab Galaxy 10.1, Asus and Vizio, iOS- iPAD, iPhone and Nexus.
• Investigated software bugs and interacted with Dev team to resolve bug issues using TFS
• Effectively involve in logging bugs, reviewing solved bugs and analyzing test result using TFS
• Import test cases from excel/word to Microsoft Visual Studio Team Foundation server
• Performed data driven testing and parameterization using UFT/QTP.
• Involved in creating output values using UFT/QTP.
• Worked closely with engineering management, cloud-services (AWS), user interface designers and product managers to ensure successful and high-quality application software releases
• Experience in user accepting testing and UI testing for Android Mobile applications
• Reviewed extensive SQL Queries with complex multi-table joins and nested queries.
• Created and executed test cases for Sterling Orders, Returns, and Complete Inventory, Inbound and Outbound modules.
• Created e-commerce orders and shipped using Sterling OMS (9.0).
• Providing on new Point of Sale functions to production support team.
• Wrote User defined Functions using Vb Scripting for calculating the check Price and verifying Credit Card verification.
• Implemented of an Ecommerce product, Commerce Catalog Organization, Navigation & Search, Pricing & Promotions, Shopping Cart, Purchase Process and Order Processing etc., Merchandizing UI, Fulfillment / Payment Engines etc.
• Created and executed scripts manually for Functionality testing
• Executed test cases through ALM/Quality Center and reported defects in JIRA.

Environment: .NET, SQL, Agile Methodology, Internet Explorer, Oracle, Hp ALM /Quality Center 11.00, J2EE, Power Point, MS Project, ALM/ALM/Quality Center, SQL, ATG Dynamo, ATG Commerce, E-commerce, XML, Windows, NICE, UNIX,IVR and TOAD, Android, iOS, Device-Samsung Galaxy Tab 10.1, Vizio, iPAD, iPhone

Confidential, Woonsocket, RI

Sr QA

Responsibilities:

• Performed tests based on Agile Environment.
• Attended several walkthrough meeting with the Business Analysts, Project Manager and developers and provided feedback accordingly.
• Analyzed the business requirements divided the test features among the members of the team.
• Involved in writing Test Plan. And developed in Traceability Matrix. Analyzed system requirements and developed detailed Test plan, Test cases and Test scripts for testing the Application under Test (AUT).
• Set up, execution and maintenance of the testing environment platforms to ensure the Quality for Confidential 's Valuable customers.
• Initially executed test cases through Iterative testing (tested the incremental functionality); conducted White box and Grey box testing.
• For application testing in mobile we used IOS simulator for testing mobile application In IOS
• Good Experience on Mobile Native apps like Android, IOS (iPhone app) and Mobile web
• Tested the Business applications on Mobile web and native app both on Android and iOS real devices and emulators.
• Tested the application devices like iPhone/iPad/Samsung/LG.
• Used HP ALM/Quality Center to report and track bugs and impediments.
• Used HP ALM/Quality Center to store all testing results, metrics, implemented Test plan Document, created Test Cases, Defect Tracking & Reporting.
• Exported Test Requirements and Test Cases from Excel and Word to HP ALM/Quality Center.
• Involved in Defect Reporting, Analyzing, Tracking and Report Generation using HP ALM/Quality Center and JIRA
• Worked with developers to resolve Issues and Production Incidents using HP ALM/Quality Center
• Generated various reports and graphs from HPALM/Quality Center and analyzed the testing process overview.
• Strong Experience in Automation Web Application Testing by using HP UFT/QTP
• Developed and maintained automated scripts using UFT/QTP for functional automation testing.
• I was involved in working on updating standards for electronic health care and pharmacy transactions.
• Designed data driven tests in UFT/QTP script to validate with different sets of test data.
• Tested application compatibility in different browsers like Firefox, Internet Explorer, Safari using UFT/QTP
• Designed data driven tests in UFT script to validate with different sets of test data.
• Involved in Regression testing using UFT scripts after updating the application with new features.
• Performed Functionality testing of web application through WinRunner.
• Performed GUI and System testing.
• Participated in the team to performed User Acceptance Testing.
• Interacted with developers and users to resolve major bugs.
• Prepared test data for positive and negative test scenarios for functional testing as documented in the test plan.
• Analysis of Business and Requirement Specifications. Designing Test Lab and formulation of Test Strategy, Test Plans Performed
• Used SOAP UI tool to test SOA based architecture application to test SOAP services and REST API.

Environment: ALM, Quality Center, SOAP UI, SQL, Oracle, Rest, API, XML, Web Services, MS Office etc.

Confidential, Tampa, Florida

Sr QA Analyst

Responsibilities:

• Recognized and classified the overall plan for Test Scope, Test Strategy High level Document and Test Data within the context area of each sprint.
• Participated in daily scrum meetings, retrospective meetings, triage meetings.
• Performed parallel and Cross Browser testing on different browsers like Internet Explorer, Chrome, Safari and Firefox where multiple tests were run at the same time.
• Took the Application Screenshots and copied the images whenever exceptions occurred and also at important checkpoints of application execution.
• Extensively worked on FACETS claims processing system and worked on its different applications like enroll subscriber/member, Claim processing, Provider and Billing.
• I worked in Edifecs to process X12 files as per requirements in Edifecs X-engine and tested for snip using (Transaction management/TM)
• Worked with Ultra edits software to Unwrap the X12 file data and compare between two EDI file.
• Involved in the full HIPAA compliance lifecycle from GAP analysis, mapping, implementation, and testing for processing of Medicaid Claims.
• Worked on EDI transactions: 270, 271, 834, 835, and 837 (P.I.D) to identify key data set elements for designated record set. Interacted with Claims, Payments and Enrollment hence analyzing and documenting related business processes.
• Testing various change orders of Medicaid applications received from the System Engineer's
• Regression Testing of Web applications and applications dealing with MEDICAID and MEDICARE Services
• Conduct complex documentation and user needs analysis. Interface with team and staff to develop HL7 integration
• Developed the strategy for developing and implementing new EDI (HL7 and X12) interfaces and converting historical clinical and data.
• Performed testing for Medicare, Medicaid and X-Over claims for Medicaid Management Information System (MMIS)
• Developed and implemented the MMIS Third Party Liability (TPL) Subsystem.
• Involved in analyzing activities for a variety of major projects including Medicare Plan part D,
• Worked intensively with Medicare & Medicaid claims processing for transactions.
• Responsible for validating claims processing transaction of MMIS.
• Responsible for checking member eligibility, provider enrollment, member enrollment for Medicaid and Medicare claims.
• Responsible for Medicaid Claims Resolution/Reimbursement for state health plan using MMIS.
• Implemented automated COB processing of Medicare claims into Facets
• Experience with Trizetto Facets System implementation, Claims and Benefits configuration set-up testing, Inbound/Outbound Interfaces and Extensions, Load and extraction programs involving HIPAA 837 and proprietary format files and Reports development.
• I was involved in working on updating standards for electronic health care and pharmacy transactions.
• HIX (Health Insurance Exchanges): HIX are a set of government-regulated and standardized health care plans in the United States, from which individuals may purchase health insurance eligible for federal subsidies.
• In HybridPage Object Model/Data Driven Framework, the TestSuites, Test Cases& Test Data Sets were configured to perform or skip the execution and wrote the test results Passed/Failed/Skipped to the output files.
• Developed Web-Service enabled applications using SOAPUI and Restful APIfor testing Web Services, inspecting WSDL files, generating SOAP envelopes, and automating or accelerating many other common XML, JSON tasks when encountered.
• EDI, MMIS, Medicare, Medicaid, HIX, ICD, 270, 271, 834, 835, 837 payer Claim processing enroll Provider Billing X12 Edifecs HL7 Part D Pharmacy Health Insurance Exchange HL7 facets QNXT X12 HIPAA EDIFACT CTP claims test pro AMISYS PowerMHS COB
• Scripted SQL queries to verify data integrity and validate updated data for the Test cases in different modules of the insurance application.
• Worked with developers to update the defects, resolve them and track their status usingJIRA.

Tools: and Techniques: ALm, ALM/Quality Center, Jira, UFT, QTP, XML, ETL, Informatica, Android, iOS, Oracle, XML, HTML, Agile/Scrum,SoapUI.

Confidential, Herndon, Virginia

Sr QA Analyst

Responsibilities:

• Actively involved with SCRUM and sprint meetings, managing product backlog, removing obstacles to progress, re-allocating resources where necessary, prioritizing and review milestones and s.
• Created ETL test data for all ETL mapping rules to test the functionality of the Informatica Mapping
• Test Business Objects reports for data validations and compare results with TOAD.
• Tested reports using Business Objects functionality like Queries, Slice and Dice, Drilldown, Header, Drill up etc
• Performed Data Verification, data Validation, and Data Transformations on the Input data (Text files, XML files) before loading into target database
• Tested all the ETL process that were developed to fetch the data from various feeds into the data warehouse.
• Written SQL scripts for validating the data loaded by the ETL processes.
• Extensively used ETL methodology for testing and supporting data extraction, transformations and loading processing, in a corporate-wide-ETL Solution using Informatica
• Experience in testing Business Intelligence reports generated by various BI Tools like Cognos and Business Objects
• Experienced DWH and BI tester/QA Analyst with strong background in design, development, and support of databases and information products as well as data analysis / reporting / Testing
• Good experience in Cognos & Business Objects Reports testing
• Written complex SQL queries for validating the data against different kinds of reports generated by Business Objects.
• Implemented Regression and Smoke tests execution as separate step of deployment process by using WebDriver.
• Equity, equities, Options, FOREX, Mutual Funds, Hedge Funds, trading, trade, Swaps, Swaptions, Futures, FRAs, Escrows, API, Risk management, wealth, securities, fixed income, Commodities, Mutual Fund loan, LOS, loan mortgage Origination, FX, FIX, Derivative Capital Market Asset Risk ACH SWIFT AML Wire transfer
• Performed Data-Driven testing by developing Java based library to read test data from Excel & Properties files.
• Used SOAP UI tool to test SOA based architecture application to test SOAP services and REST API.
• Reviewed database test cases according to assigned Requirements to validate reports by retrieving data with complex SQL queries from oracle database.
• Functional and Cross Browser testing of Defined Browser Stack of the site experience Defect Triaging and Release sign off for Continuous Delivery cycles.
• Writing complex SQL queries and update transaction and properties for accounts on stages for UI testing, Integration testing with different data points etc.
• Participated in daily, weekly meetings and technical reviews. Prepared reports showing the Testingefforts.

Environment: Soap UI, Rest, ALm, ALM/Quality Center, ETL, Data Warehouse, HTML, XML, XPath, CSS, Firebug, ClearCase, SQL, Transact-SQL,Oracle, Windows.

Confidential, Bloomington, IL

Sr. QA Tester

Responsibilities:

• Attend weekly Project Status Meeting with Business Analyst Team and worked closely to verify all the requirements are complete to verify the system.
• Setup and configuration of HP ALM/QC.
• Support Administrative tasks for designing, & administrating in HP ALM (i.e. Workflow, Customization and Functionality).
• Create new project in HP ALM/QC.
• Create new users and set up user access rights based on user roles in HP ALM.
• Configuring HP ALM User Groups, Project Entities, Project Lists.
• Providing technical assistance to users of HP ALM.
• Regularly performed Functional Testing on AS400 and all its components.
• Involved on testing new functionalities on mainframe and integration testing between front end and data written to mainframe VSAM files.
• Testing with Batch programs are compiled and executed using JCL
• Send data to other application using FTP.
• Creating and modify workflow code and VB Scripting-Generating Cross project reports in HP ALM.
• Integrating HP ALM with QTP and TeamForge.
• Support HP ALM administration tasks to support multiple projects teams.
• Create Folder structure for requirements traceability hierarchy strategy in HP ALM
• Export Requirement from MS Word/MS Excel to HP ALM.
• Export Business Models from ProVision and Import to HP ALM.
• Develop Requirement Traceability Matrix across multiple projects in HPALM/ QC
• Develop Requirement Traceability Matrix for each project to ensure all requirements are mapped to test cases in ALM.
• PAS, Underwriting Reinsurer Reinsurance, Annuity, annuities, Casualty life insurance claims IRA PAS policy administration system retirement Guidewire policy center, billing centerCreate customize reports and graph in HP ALM.
• Edit/update business requirements, functional requirement and Use Case in HP ALM.
• Design test cases in for VCS using HP ALM
• Using HP ALM Generate Traceability Matrix and Document-Generator. Create KPI's using HP ALM.
• Document and track defects using HP ALM (Application Lifecycle Management).
• Track defects and facilitate defect review meetings with team Manager.
• Create Library and Baseline to keep track of changes made to the project over time. Establish and maintain test data.
• Continue to develop technical expertise related to testing of Enterprise applications.

Environment: HP ALM, ProVision, TeamForge, UNIX, Windows, TOAD, Java, Oracle, LoadRunner, SQL and SharePoint.

Confidential, Gallipolis, OH

QA Engineer

Responsibilities:

• Involved in writing Manual test cases, logging and analysis of bugs, performed Smoke testing to ensure proper deployment of application in the test environment and also performed Regression testing to ensure that the code is not broken.
• Prepared Test cases for positive and negative test scenarios as referred in the user stories keeping in mind the Boundary Value Limitations, Equivalence classes.
• Used JIRA to track bugs and maintained the flow of iterations.
• Scripted SQL queries to verify data integrity, data validation and data design.

QA Analyst

Confidential, Chicago, IL

Responsibilities:

• Developed Test scenarios, Test Scripts and Test cases based on Requirements, Detail Specification Document's and GAP documents.
• Involved in coordinating with SME to discuss different scenarios at the time of scripting Test Cases.
• Followed Agile Methodology to emphasize on real time communication over written documentation.
• Implemented a uniform QA process for dev team, business members and test team to follow.
• Perform manual (functional, regression, smoke, and back-end) testing in agile development environment using Scrum framework.
• Responsible for creating Use Case specifications for Service Oriented Architecture (SOA) services
• Document request/response XML's, test procedures and functional/technical findings from the test run
• Worked in Agile Scrum methodology for both manual and automation testing.
• Use Jira application for Defect entry and maintain test cases for agile process.
• Partnered with business analysts and developers in monitoring/resolving defects found during testing.
• Create Test related documents such as Test Plan, Test Scenario, and Test Cases throughout the STLC.
• Work in Agile, scrum, and sprint environment in order to change the requirements and features set.
• Used agile methodology to come up with test scenarios and test cases
• Tested defect fixes via the defect tracking system Quality Center.
• Created automation scripts and user-defined functions and executed them daily.
• Proficient in Quality Center with all the modules specific to defect tracking.
• Used Quality Center for bug tracking and reporting, also followed up with development team to verify bug fixes, and update bug status.
• Tested the various Service Oriented Architectures (SOA) spanning across various web services using SOAP and WSDL across various applications using SOAP UI.
• Involved in validating SOAP XML specifications as per the standards.
• Create test plans and execute test cases utilizing Quality Center.
• Followed Agile Methodology to emphasize on real time communication over written documentation.
• Involved in validating SOAP XML specifications as per the standards.
• Used SQL commands to check database has been connected to other functionalities Analyzed system requirements and developed detailed Test Plan.
• Experience in SOA Manual and Automation testing
• Conducted System Testing, Regression testing, GUI Testing and Cross Browser compatibility testing during the releases and interacted with the developers to resolve any technical issues
• Automated test scenarios for GUI, Functionality and performed data driven testing on the application inserting different data in excel sheet.
• Worked together with the business analyst and developers in requirements analysis, review design documents, testing and documents which are developed under agile environment.
• Actively participated in Agile, scrum meetings, Daily Standup, Weekly Review Meetings, and developed test scenarios.
• Used SOAP UI for XML based Web Methods testing
• Conducted backend testing with Complex SQL queries
• Tested applications and documented results and bugs including documentation of information useful in the debugging process
• Used Quality Center for reporting and tracking bug and generating reports.

Environment: Quality Center, GUI, SOA, XML, SOAP UI, MS SQL Server, Java, J2EE, Clear case, C++, SQL, etc.

QA Analyst

Confidential, Bentonville, AR

Responsibilities:

• Involved in preparing Test Plan and Test Cases based on business requirements.
• Work in Agile, scrum, and sprint environment in order to change the requirements and features set.
• Review requirements and create test plans and test scripts
• Fine tunes specific processes to meet the needs of individual projects while adhering to Enterprise Quality objectives.
• SOA Testing, Web Services Testing of the application using SOAPUI
• Created Test Matrix, Used Quality Center for Test Management, track & report system defects and bug fixes.
• Implementing Agile (Scrum) methodology throughout the Branch
• Responsible executing functional test scripts and performing moderately complex to complex test data conditioning, regression testing and testing validation
• Deliver requirements under the Agile Scrum SDLC methodology to meet a very fast release schedule.
• Developed test code for testing locally in Java.
• ATG, Commerce, POS, ATM Credit Debit e-commerce mPOS, OMS, order management system, WMS, warehouse management system, cart Merchandizing PCI EMV PINPAD Supply Chain Logistics SEO
• Performed SOA testing for Payments API's using SOAP UI and Java framework for Web Services testing
• Prepared and Executed Test Cases for Functional and Integration testing.
• Create & document artifacts - test plans, scripts and testing reports (for management)
• Created Traceability matrix to keep track of changes in requirement to that of the testing efforts.
• Identified high-level requirements for documenting detailed business requirements using
• Performed Black box Testing, GUI, Functional testing, Regression testing, Ad -hoc testing, positive / negative testing, End to End testing
• Written SQL Queries for tweaking the performance and Stored procedures
• Systems migration plans, and executing and evaluating test cases and procedures
• Responsible for documenting Log defects and working with development team to resolve issues.
• Work directly with managers and development team in an Agile environment
• Performed end-to-end testing, Integration Testing, and UAT Testing.
• Integration of Quality Center to third party Bug Tracking tools
• Create ad-hoc departmental reports utilizing MS Excel and pivot tables as requested by management.
• Used Quality Center to prepare Test cases, procedures, Requirements Traceability Matrix and managing the Defects.
• Execution of Functional and Acceptance Test cases for a web-based Application in a fast paced Agile development environment
• Extensive use of SQL queries to perform data integrity testing.

Environment: XML, HTML, SQL, UAT, Agile, SOA, Quality Center, Java, Clear case, C++, etc.