SUMMARY:

• QA Systems and Integration Testing Lead
• Functional Test Lead Engineer / Systems Analyst / IT Project ManagerTechnical Business Analysis, Requirements Analysis, Software Test Planning, QA Testing
• Strategic Thinker, Detail - Oriented, Exceptional Work Ethic, Persuasive Communicator
• Software Development Life Cycle (SDLC) & Project Management Book of Knowledge (PMBOK) Specialist
• Extensive experience with database testing and SQL queries and using FTP to upload and download files
• Have advanced knowledge of Microsoft Test Manager and advanced knowledge of Jira for defect reporting.
• Able to write clear, detailed defect reports to quickly determine issues and resolve defects.
• Participate in defect meetings and ensure defects reported are managed according to the company standard defect tracking process.
• Possess strong organizational, excellent time management, and exceptional verbal and written communication skills.
• Self-starter, able to work with minimal supervision and possess the ability to research issues/processes.
• Skilled in performing multiple tasks and adjusting to shifting priorities as necessary.
• 15+ years of experience performing test planning, test preparation and test execution (systems & integration) activities.
• 15+ years of proficiency testing accounting systems, web-based and web services.
• 10+ years of experience transmitting data using standard messaging protocols (i.e. Simple Object Access Protocol (SOAP) over Hypertext Transfer Protocol Secure (HTTPS) and Web Services Definition Language (WSDL), and flat files via middleware technology (i.e. JCAPS).
• 15+ years working cooperatively with business and IT professionals, gaining trust of team members and customers, and communicating clearly and effectively both verbally and in writing
• 10+ years of experience managing/coordinating test activities for a complex, large scale enterprise application
• 10+ years of experience with HP Application Lifecycle Management (ALM), IBM ClearCase, and IBM ClearQuest
• 10+ years of quantitative research and analysis expertise of data collections for statistical, mathematical analysis by manipulating pre-existing data using computational techniques.
• Functional Test Engineer/Systems Analyst/Requirements Analyst: 20+ years of success as a Process Analyst, Business Analyst, Systems Engineer, Software Tester, IT Project Leader, Quality Assurance Engineer, Technical Analyst, and IT Consultant for government, nonprofit, high tech, healthcare insurance, financial services, telecommunications, real estate, and energy industries. Experience and knowledge in working with business requirements, business rules, functional specification documents and other relevant documentation for System Test, User Acceptance Testing /Customer Acceptance Test, Maintenance & Operation (M&O) planning, design and execution.
• Process Improvement: Fiercely passionate about improving organizational success and applying best business data analysis practices, information technology project leadership, software development, design, build, and testing, data mapping, data modeling, systems engineering, quality assurance, customer acceptance testing and teamwork to streamline work flow, increase productivity, and deliver cost savings.
• Technical Support: Exceeded performance goals throughout a successful career researching complex data, analyzing business trends, identifying technical issues, and creating solutions, business processes, tools, and system enhancements to drive continuous improvement, maximize quality support, and produce strategic business process improvements.
• IT Project Management: Respected IT project leader skilled in performing requirements analysis, implementation, troubleshooting, debugging, testing, and documentation.
• Extensive Experience testing accounting systems using knowledge of accounting terminology.
• Customer Service: Deliver exceptional customer satisfaction with internal customers, business partners, and stakeholders using excellent verbal and written communications skills.

SPECIAL SKILLS:

• PC’s and Laptops Mid-Range Mainframes Various Peripherals
• Windows 8/7/Vista/XP/2010 Unix / Linux Mac OS
• IBM OS
• PL/SQL COBOL SQL
• HTML JCL ASSEMBLER
• PERL Visual BASIC Python
• JAVA / JSP / XML Ruby NATURAL
• C / C++ J2EE / JBoss ASP
• XML UML SGML
• MVS TSO IMS
• COMPLETE CICS DB2
• IMS / DB VM COM-PASS
• Unix VI CVS
• Oracle 7-11 g ISPF
• FTP HTTP / HTTPS TCP/IP
• .NET HL7 Interface
• API LDAP
• SNA
• Rational Unified Process LOVem Business Process PROJCL
• Rational Rose (UML) Erwin Dynamic File Access
• Oracle Designer XEPEDITOR SPUFI
• TOAD PSUP-99 QMF
• VISIO PANVELAT Project Workbench
• Microsoft Project EXPLAIN Microsoft Office
• File-Aid File-Aid for DB2 TMS/CA-1
• Abend-Aid Actuate Microsoft Access
• Microsoft Test Manager
• SOAPStation F-Secure Active Director
• Solaris ODBC Visual Source Safe
• QA Partner / Silk Test SQA TeamTest QA Run
• Empirix eTester eLoad e-Manager Enterprise
• Bugzilla JIRA Remedy
• Enterprise Architect (EA) Rational Rose HP Quality Center/ALM
• HP QuickTest Pro (QTP) Rational ClearCase Rational ClearQuest
• IBM Rational DOORS

PROFESSIONAL EXPERIENCE:

Confidential, Folsom, CA

Lead Test Engineer/ QA Systems Analyst

Responsibilities:

• Manage and coordinate test activities for California ISO’s various complex energy market applications and database systems. Used FTP to upload and download files.
• Currently responsible for coordinating test efforts in an agile environment, managing several market systems simultaneously, such as Outages, Settlements, EIA report API’s as well as testing Energy Imbalance Market (EIM) products.
• Technologies utilized are Oracle DB SQL, SoapUI, SOA Test, JCAPS SOA 3-tier Service Oriented Architecture using SOAP, WSDL and various web services. Test the transmission of data using the standard messaging protocol with SOAP Station and SOATEST and or SoapUI. Performed database testing, SQL series, and advance knowledge of Jira for defect reporting.
• Collaborate with California ISO’s IT and business program support staff gaining trust of team members and customers and communicating clearly and effectively both verbally and in writing to define and document Test and Business Scenarios.
• Performed quantitative analysis and computations of outage and path combination formulas to verify data integrity and the reliability of the outage monitoring application and the chosen data transmission method.
• Responsible for verifying the transmission, data transformation, data accuracy and publication of monthly statements, billing, and invoices for the Settlements application.
• Identified and communicated customer needs and requirements to stakeholders; reviewed existing business (BRS) processes and standards; participated in JAD and JAR sessions; responsible for writing System Requirements Specification (SRS) and Report Requirements Specification (RRS) documentation for each application.
• Wrote clear, detailed defect reports to help development quickly determine issues and resolve defects.
• Comfortably worked in a fast-paced, time sensitive environment and performed multiple tasks and worked on multiple projects simultaneously using excellent time management skills.

Confidential, Sacramento, CA

Quality Test Engineer/ Interface Test SME/ Lead

Responsibilities:

• Provided test support liaison by assisting team members with test scenario setup, script updates and execution, along with test validation. Applied knowledge of web-based and web service testing.
• Performed script and UID analysis for the UAM module in preparation of updating and bringing test cases up to ETO standards. This included making recommendations to team members on updates needed for project to move forward.
• Provided extensive test script updates to the Universal Address Module (UAM). UAM is software which support address verification.
• Reconciled missing test steps within ALM with matching UID’s from ClearCase.
• Provided knowledge transfer to state employee on processing Business Partner transactions for UAM project.
• Updated Health test scripts for Retirement scenarios in support of Continued Enrollment.
• Created Retirement test scenarios in support of Continued Enrollment testing.
• Executed Retirement test scripts and performed validation of Retirement accounts in support of Continued Enrollment.
• Tested and updated scripts for various domains such as Benefits, Health, Cognos, CEC, Brava of My Confidential web-based application which utilizes current web technology Java for Windows 10 image testing. This also included the creation of Participants and Business Partners in support of Benefit, Health, and Retirement Enrollment transactions.
• Performed test planning, test preparation and test execution activities for Customer Education Center (CEC) redesign project. Assigned
• Executed scripts for Benefit domain that included retiring participants in support of the M&O project.
• Assigned to Confidential Enterprise Test Office (ETO); work in an Agile environment; and trusted to lead a QA team responsible for planning, coordinating, and managing functional testing processes for the agency’s large and complex Customer Education Center (CEC) redesign project expected to provide a single point-of-contact for employer and member business users.
• Met daily QA and Functional Test challenges on the Educational and Training application using subject-matter expertise; worked collaboratively with IT and business program support staff, cross-functional team members, and customers; and provided detailed technical knowledge to Confidential staff on the CEC project.
• Developed CEC system test plan which covered the full cycle of CEC testing from System to Customer Acceptance Testing to ensure adherence to IEEE 829-1998.
• The test planning also included planning of Performance as well as ADA and Compliance test efforts.
• Lead Quality Test Engineer responsible for developing Requirements Traceability Matrix (RTM); testing platform architecture, test specifications, test configuration and test plans; and directing major testing portions of the entire System Development Life Cycle (integration, system, regression, stress and load testing) to ensure quality, timely defect resolutions, and software performance
• Directly involved with creating test scripts and scenarios for the CEC platform, along with test execution.
• Executed test cases of the various CEC modules such as Security, Courses, and Class Scheduling. This included data setup and defect management.
• Developed CEC scripts for Security module that included single sign-on user role for internal user.
• Executed CEC scripts for Security module and reported defects.
• Developed and updated CEC scripts for Courses module that included Retirement, Benefits and Enrollments courses that was offered to the users.
• Developed and updated CEC scripts for Class scheduling within the facility.
• Developed and updated CEC scripts for Class materials which also included downloading the class materials.
• Developed and updated CEC scripts for Class Structure Infrastructure within a facility.
• Responsible for creation of Requirements Traceability Matrix for various CEC modules such as Security, Courses, and Class Scheduling. This included mapping of requirements to test cases and verifying the Business Process for the overall CEC application.
• Identified and communicated customer needs and requirements to stakeholders; reviewed existing testing processes and standards; participated in JAD and JAR sessions; and succeed in completely revamping and restructuring functional testing strategies. for the CEC system.
• Planned Integration testing on various domains which also included executing TLOG Accounting, CEC test scenarios on the Window’s 10 operation system for Quality Assurance purposes.
• Compiled and analyzed test data; tracked and documented defects; perform validations; and designed test plans and test cases. Met critical time estimates on multiple test cases and functions, managed and tracked the lifecycle of requirements from elicitation to delivery.
• Created a Problem/Resolution matrix for management for test progress and tracking purposes.
• Worked with Automation Test Team to create a customized Defect report in the ALM application for defect tracking and management of test progress.
• Provided project management support in creation and delivery of project plans and Level of Effort (LOE) for the CEC project. Worked closely with Project Manager, BA’s, UX, and Application Development teams on collaboration of design artifacts and web content for the CEC application. Communicated and escalated project risk to Confidential management staff to circumvent CEC project delays.
• Developed scripts in Test Plan module of HP Application Lifecycle Management (ALM) and used IBM ClearCase, and IBMS ClearQuest for document management.
• Provided knowledge transfer and training to the State staff on test execution activities.
• Worked flexible hours to meet client's need.

Confidential, Sacramento, CA

Functional Test Engineer/ Business Process Analyst

Responsibilities:

• Promoted a continuous improvement cultural in all business processes and led efforts to identify, develop, and implement processes, modeling tools, and automation technologies to help the DOJ achieve its’ mission using knowledge of web-based and web service testing.
• Managed and coordinated testing activities for a large scale complex application for Department of Justice - Bureau of Firearms and Forensics Statistics
• Collaborated with IT and business program support staff gaining trust of team members and customers, and communicating clearly and effectively both verbally and in writing to define and document Level of Effort assessments for testing the Business Process Management System (BPMS) for Bureau of Firearms and Forensic Statistics
• Performed database testing, SQL series, and advance knowledge of Jira for defect reporting.
• Participated as an active member of the testing team to ensure the solution delivered is tested properly and traceable to the documented requirements
• Conducted numerous participant interviews and identified and documented definitions and attributes of all working processes using visual diagrams, business process models including Business Process Management Notation or Flowchart Notation.
• Developed a solid understanding of the customer environment including user requirements, strategies, and goals; analyzed and compared business processes to identify trends; measured critical performance standards against future departmental needs; performed comprehensive cost/benefit analysis; and facilitated modeling of each targeted organization for proposed process improvements and end product delivery.
• Collaborated with cross-functional team members to design and manage numerous existing business tools; identify, document, and analyze business rules governing the implementation of business processes; and write Business Process Management System (BPMS) specifications for process automation.
• Developed the testing process using the V-Model Methodology.
• Implemented new testing processes through various phases of testing and provided recommendations for improvement. Wrote clear, detailed defect reports to help development quickly determine issues and resolve defects.
• Supported and participate in all other process improvement test activities as needed and directed.
• Examined processes holistically and conducted on-going process analysis to evaluate the impact on people, strategy, systems, and daily business operations of all process changes; for value, performance, and productivity. Documented of all process improvements.
• Used Requisite Pro and Rationale ClearCase to manage technical documents and Rational ClearQuest to manage defect lifecycle.
• Provided detailed documented technical knowledge transfer to Confidential staff on test planning, preparation, execution activities and processes.
• Worked flexible hours and on weekends to meet client's need.

Confidential, Sacramento, CA

Senior Business Analyst/ Integration Consultant

Responsibilities:

• Designed processes and systems enhancements to achieve Confidential ’s internal mission and performed extensive business process analysis and data mapping to enhance existing software and applications used with the California Medi-Cal system.
• Gathered requirements in support of the RFP process; assisted in documenting key business processes for RFP submittal; and provided detailed Cost Analysis documentation in support of the RFP procurement.
• Worked with support staff, section heads, analysts, and various internal development and quality assurance teams to develop deliverables using well-defined JAD systems analysis skills.
• Compiled, reviewed, and analyzed complex legacy code, performed extensive business process analysis, and conducted data mapping using JAD and data and systems modeling tools.
• Performed systems and requirements analysis; prepared detailed requirements with Use Case text and business process flows, activity diagrams, and Use Case diagrams; input data mapping; and established business rules for an Enterprise Wide Solution.
• Performed database testing, SQL series, and advance knowledge of Jira for defect reporting.
• Extensively used ALM, Rational Clear Case, Rational ClearQuest, and knowledge of web-based and web service testing during the project.
• Wrote clear, detailed defect reports to help development quickly determine issues and resolve defects.

Confidential, Sacramento, CA

Senior Quality Test Engineer

Responsibilities:

• Comfortably worked within an Agile/Scrum environment and partnered with other project team members to prioritize projects, set hours and trouble shoot project issues.
• Performed test planning, test preparation and test execution activities and knowledge of web-based and web service testing.
• Analyzed test data, designed and prioritized test plans, and test cases, and performed detailed systems analysis of test results and defects.
• Used SOA experience to test and debug Web Inject test cases and perform Service Validation. Participated in daily scrum meetings and performed the transmission of data using standard messaging protocols (i.e. Simple Object Access Protocol (SOAP) over Hypertext Transfer Protocol, Secure (HTTPS) and Web Services Definition Language (WSDL), and flat files.
• Used JAVA and ASP.NET for the project. Performed database testing, SQL series, and advance knowledge of Jira for defect reporting.
• Designed, created and directed the preparation of web service test data, stub data and response files, updated test cases as required in the projects Test Methodology and supporting procedures, prepared test data documents, and verified assigned test cases were executed.

Confidential - Sacramento, CA

Quality Lead Test Engineer

Responsibilities:

• Test Lead for the Beneficiary Repository project responsible for structuring the overall testing strategy for the project resulting in streamlining testing and catching more defects.
• Partnered with other project team members and analyzed test data and service validation. Designed and prioritized test plans, test cases, and estimates of time to complete test activities on multiple medical operations and functions.
• Performed test planning, test preparation and test execution activities by Analyzing functional and operational (BSD’s) requirements, technical specifications and use cases for completeness, accuracy and testability.
• Performed detailed systems analysis of test results and defects. Also performed database testing, SQL series, and advance knowledge of Jira for defect reporting.
• Created test plans and test scripts to ensure quality of the client’s production software system and planned, executed, and coordinated grey/black box testing, integrated testing, functional testing, system testing, and performance testing.
• Designed, created and directed the preparation of web service test data, stub data and response files, updated all test plans as required in the projects Customer Education and Medical Management Test Methodology and supporting procedures, prepared test data documents, and verified assigned test cases were executed.
• Scheduled and coordinated batch jobs for various Benefit module of Beneficiary Repository project
• Documented detailed test results and provided regular and ad-hoc test reports.
• Used IBM Rational DOORS for the project.

Confidential, Sacramento, CA

Quality Test Engineer/ Interface Test SME/ Lead

Responsibilities:

• Test Lead for Continued Eligibility Interface project. Revamped and structured testing strategy, analyzed test data, performed service validation and designed test plans, test cases, and completion time estimates on multiple market operations and functions. Experienced web-based and web service testing.
• Managed and coordinated test activities for a My Confidential application; a complex, large Retirement System enterprise application.
• Collaborated with IT and business program support staff gaining trust of team members and customers, and communicating clearly and effectively both verbally and in writing to define and document
• Oversaw testing portions of entire System Development Life Cycle (SDLC) of My Confidential application which is a large-scale pension application to ensure quality, timely defect resolution(s) as well as software performance.
• Performed Integration testing on various Domains of my Confidential application and performed database testing, SQL series, and advance knowledge of Jira for defect reporting.
• Tested the Continued Eligibility Interface for Contracts and Retirement Enrollment Functional area.
• Developed testing requirements, testing platform architecture, test specifications, test configuration and test plan for various tests such as integration testing, system testing, regression testing, stress & load testing.
• Performed test planning, test preparation and test execution activities, tracked and documented defects; developed and provided test results for review
• Provided detailed technical knowledge transfer to Confidential staff on Government to Government project.
• Tested the application using Service and Validation Test Framework (V-Model).
• Managed the tracked and lifecycle of requirements - from elicitation to delivery to ensure business goals are achieved.
• Reviewed existing (Legacy) testing processes and standards, facilitated JAD sessions, communicated customer business needs to stakeholders.
• Tested the interface data transmission to the My Confidential system using the SOAP over Hypertext Transfer Protocol, Secure (HTTPS) and Web Services Definition Language (WSDL), and flat files via JCAPS (middleware technology).
• Worked on JCAPS SOA 3-tier Service Oriented Architecture using SOAP, WSDL and various web services.
• Tested Interfaces for SOA under Visa Phase II project which was a Infrastructure project.
• Reviewed existing (Legacy) testing processes and standards, facilitated JAD sessions, communicated customer business needs to stakeholders.
• Reviewed and ensured technical, requirements are testable, consistent, and traceable. Oversee Test Plan module in HP Quality Center (now known as HP ALM) and test cases in Test Lab module as well as maintained traceability matrix.
• Provided business analyst services to help develop a Service Oriented Architecture (SOA) infrastructure prototype to answer architectural validation points prior to implementation into production.
• Tracked project progress, Identified and documents risks and reported findings in the weekly and monthly status reports and escalated issues as needed. Wrote clear, detailed defect reports to help development quickly determine issues and resolve defects.
• Used Rational ClearQuest for PSR defect management
• Viewed and Reviewed by checked in/out documents technical documents such as Detailed Designed Documents - SPS, UIDDS, Forms, Background Process, BRS, Use Cases in IBM ClearCase
• Participated in other test planning meetings and submitted test metrics to the management on a weekly
• Used Requisite Pro and Rationale ClearQuest to manage technical documents and defects basis
• Provided detailed documented technical knowledge transfer to Confidential staff on the test planning, preparation, execution activities and processes
• Worked as a blended team and cooperatively with business and IT Professionals, gaining trust of team members and customers, and communicating clearly and effectively both verbally and in writing
• Routinely performed Quality Center/Application Lifecycle Management administrative duties; served as a SME and technical resource to other Quality Testers; and prioritized and managed testing duties.
• Created test plans and test scripts to ensure quality of the client’s production software system and planned, executed, and coordinated grey/black box testing, integrated testing, functional testing, system testing, and performance testing.
• Designed and directed the preparation of test data, updated test plans as required in the ETO Test Methodology and supporting procedures, prepared test data documents, and verified assigned test cases were executed. Documented detailed test results and provided test reports.
• Worked flexible hours and on weekends to meet client's need.

Confidential, Folsom, CA

Quality Test Engineer/ QA Systems Analyst

Responsibilities:

• Managed and coordinated test activities for California ISO’s Market Redesign and Technology Update project.; a complex, large enterprise application.
• Worked on JCAPS SOA 3-tier Service Oriented Architecture using SOAP, WSDL and various web services.
• Collaborated with California ISO’s IT and business program support staff gaining trust of team members and customers and communicating clearly and effectively both verbally and in writing to define and document Business Scenarios.
• Performed all Load and Performance testing of the Bidding, Integrated Forward Market, Real Time, and Data warehouse applications using Load Runner, Quick TestPro, SOATest, Mercury Quality Center, SOAP Station, and Looking Glass. Tested databases, SQL series, and provided advance knowledge of Jira for defect reporting. Used FTP to upload and download files.
• Analyzed system performance, performed service validation, recommended enhancements for test tools and test environment configuration; and designed test plans, test cases, and estimates of time to complete test activities on multiple market operations and functions.
• Performed testing on online class course offerings and training that captured the metric by specific date range for Education and Training module. Created test script for reports that provided the statistics on scheduling and training. Wrote clear, detailed defect reports to help development quickly determine issues and resolve defects.
• Tested the Customer Education module by creating accounting, scheduling training and then validating the results that captured the statistics where the report displayed the number of users enrolled in the class, statistics of customers who completed the training versus customers who were enrolled and have not completed the training as of specified date range.
• Tested the workflow from class availability and the date range, scheduling/ enrolling and attendance of the customer.
• Used JAVA and ASP.NET for the project and used knowledge of web-based and web service testing.
• Tested the transmission of data using the standard messaging protocol with SOAP Station and SOATEST
• Worked on JCAPS SOA 3-tier Service Oriented Architecture using SOAP, WSDL and various web services.
• Routinely served as a SME and technical resource to other Quality Testers and led interdepartmental test in the build and release efforts for the Load and Performance environment.
• Worked with Automation Test Team to create a customized Defect report in the ALM application for defect tracking and management of test progress.
• Managed testing duties and oversaw teams across multiple projects.
• Used Quality Center to track the SDLC and for reporting and tracking project progress.
• Worked as a Systems Test Lead / Business Systems Analyst at Confidential for over a year and performed systems analysis, testing, data mapping, and project leadership working across internal and external groups to create an advanced Service Oriented Architecture solution for existing legacy market systems.
• Developed deliverables using JAD, systems analysis, and data modeling skills; updated, configured, tested, and implemented critical business processes, procedures, and data; performed web service validation; and established rules for an Integration solution.
• Helped design a data warehouse for MRTU Market Data and served as a Systems Test Lead.

Confidential, Sacramento, CA

Functional Engineer/ Business Development Analyst

Responsibilities:

• Developed deliverables using JAD, systems analysis, and data modeling skills; updated, configured, tested, and implemented critical business processes, procedures, and data; performed web service validation; and established rules for an Integration solution.
• Helped design a data warehouse for Confidential and served as a Systems Test Lead using knowledge of web-based and web service testing.
• Managed and coordinated test activities for Confidential data warehouse; a complex, large Data center for housing data. Performed database testing, SQL series, using advance knowledge of Jira for defect reporting.
• Collaborated with Confidential ’s IT and business program support staff gaining trust of team members and customers and communicating clearly and effectively both verbally and in writing to define and document Business processes and procedures.
• Developed testing requirements, testing platform architecture, test specifications, test configuration and test plan for various tests such as integration testing, system testing, regression testing, stress & load testing.
• Assisted in test planning, test preparation and test execution activities for data warehouse Wrote clear, detailed defect reports to help development quickly determine issues and resolve defects.
• Worked flexible hours and on weekends to meet client's need.

Confidential, El Dorado Hills, CA

Project Test Analyst/ Development Analyst

Responsibilities:

• Performed Quality Center administrative duties; served as a SME and technical resource to other Quality Assurance Testers; and prioritized and managed testing duties.
• Performed database testing, SQL series, using advance knowledge of Jira for defect reporting.
• Used JAVA and ASP.NET for the project.
• Designed and directed the preparation of test data, updated test plans as required in the Test Methodology and supporting procedures, prepared test data documents, and verified assigned test cases were executed. Documented detailed test results and wrote clear, detailed defect reports to help development quickly determine issues and resolve defects.