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Jira Admin Resume

Louisville, KY

SUMMARY:

  • Having 12+ years of experience with participation in full life cycle of testing with administration qualities.
  • Expertise in Configuration Tools, manual as well as automated test tools like Test Director, Quality Center, HP ALM, Jira, Win Runner, Quick Test Pro, PVCS Tracker, and Load Runner.
  • Creation/modification of Test Plans and Test Scripts, Test execution, analyze requirements; establish best methodologies, write, and edit, run the scripts and implement Manual and Automated test tool set efficiently.
  • Extensive experience in Testing of Web based Applications includes J2EE, .Net, Client Server and ERP Applications.
  • Possesses excellent programming skills and strong understanding of object oriented methodologies and software life cycle, which enables me to understand the application and script test plans.
  • Experience as a Mercury Suite Admin with Installing, Configuring and customizing the Quality Center application with a strong software testing and development experience
  • Around 5+ years' experience in Configuration Management, Build and Release Management using GIT, CVS, Subversion, TFS, IBM Rational Clear Case, JIRA on UNIX and Windows environment.Preparing documentation plan, estimating work, and assigning work to the team.
  • Coordinating and tracking all projects for seamless releases using Project Management System JIRA, Source Code Management System SVN and Document Management System SharePoint.
  • Assisted Scrum team in preparing the Sprint backlog.
  • Demonstrated abilities with scripting languages, setting up testing environments, creating test suites, and working with databases.
  • Mentor, coordinator and leadership roles in creation and execution of Software implementation
  • Extensively worked in Scrum environment with active involvement in daily meetings.
  • Test applications in Agile and Waterfall development process.
  • Strong experience in administration of mercury suit and well experience in installation of QTP, Load Runner and Quality Centre 8.0,9.2, 10 & ALM 11, 11.52, 12.01 and 12.52version on a clustering and load balancing environment.
  • Expertise in Integration between Quality Center & QC Dashboard
  • Customizing Quality Center as per industrial standards.
  • Experience in Migrating and upgrading from any version of Test Director to Test Director or Quality Center.
  • Experience with Jira upgrade with minimal down time.
  • Experience with Turbo Time - Sheet plug-in for Jira Agile
  • Extensive experience in setting up baselines, branching, merging, periodic backups of the source code and automation processes using shell and Perl scripts.
  • Experience creating workflows, fields and other project components in Jira.
  • Experience with installing and managing plug-ins.
  • Full understanding of SDLC and RUP, Agile, methodologies and process.
  • Good experience in using packaging tools like Install shield, Install Anywhere and0020Wise.
  • Worked on cross-platforms (Windows-Unix) with GIT, Clear Case, CVS and Subversion.
  • Experience in implementing LOG files to debug Test Director and SQL trace for DB checkpoints.
  • Experienced in setting parameters for Site Configuration
  • Experienced in developing and using API(s) for Quality Center.
  • Writing custom macros in Excel to import the Test Plan, Requirements into Test Director.
  • Customizing Quality Center as per industrial standards.
  • Experience in installation of all types Automation tool, Add-Ins, and 3rd party connectivity tools.
  • Setup the e-Mail system with SMTP or IIS SMTP protocols.
  • Customizing Test Director/QC Defect tracking module using VB Scripting.
  • Expertise in Automate Business Process with Mercury & Compuware testing tools.
  • Hands-on experience using QuickTestPro, Win Runner, Quality Center/Test Director, Load Runner.
  • Experience in analyzing Business Requirements, Functional and Technical Specifications.
  • Solid experience in Develop, Review, Execute, and Maintain Requirements, Test Plans, Test Cases, and Test Procedures.
  • Expertise in Manual and Automation testing Client / Server, Mainframe & Web applications.
  • Strong understanding of QA Principles, QA Process, Use Cases, and Software Development Life Cycle.
  • Experience in Data Driven testing and parameterize the Performance Session Scripts. Proficient in the use of various testing tools such as Mercury Interactive tools and Rational Suite.
  • Extensively involved in White-Box, Black-Box and Full Life Cycle Testing.
  • Experience in tracking test coverage and providing Metrics to the management.
  • Involve in load balancing and identified the failures on the server and maintain the system administration.
  • Experience in Security testing using Acunetix and HP Fortify tools.
  • Developed numerous Load Scripts based upon the functionality and to perform the application.
  • Responsible for test preparation, execution, reporting, and supervising daily activities of team.
  • Perform Smoke, Integration, Functionality, Performance, Load, Regression, and System Tests.
  • Experience in document Defects with high level of detail, accuracy, and informative recreation steps.
  • Experience in Software Verification, Validation and Testing Methodology.
  • Experience in Oracle, MS-SQL databases and Windows operating systems.
  • Experience in using TOAD for querying Oracle databases
  • Extensive experience in setup and maintenance of Test Environment.
  • Strong experience in installation of various Software’s and Tools
  • Involved in providing training on new products and responsible in preparing training documents.
  • Leading, planning, and managing documentation projects for product releases.

TECHNICAL SKILLS:

Operating Systems: SCO Unix, Solaris, Windows NT / 2003

Testing Tools: Mercury Interactive tools such as WinRunner, Quick test professional, Test Director and LoadRunner. QC 9.5,10.0/ALM 11, 12.01,12.53,Jira.

Databases: MSSQL 7 / 2000, 2005, Oracle 8x / 9i, DB2.

GUI: Visual Basis 5.0/6.0/2005

Languages: . NET, C#, C, C++, Java, COBOL.

Web Related: ASP.NET, XML, JavaScript.

Tools: & Utilities: Microsoft Office, Microsoft Project 2003, Windows net meeting, PC Anywhere and Dame ware.

Version/Source control tools: Microsoft Visual source safe

PROFESSIONAL EXPERIENCE:

Confidential, Louisville KY

Jira Admin

Responsibilities:

  • Worked on JIRA for tracking and updating the JIRA tickets and per assigned.
  • Working knowledge of HP ALM/QC, HP QTP/FT/UFT, versions 11 and 12; HP Sprinter version 12.
  • Performed upgradation of ALM from ALM 11.52 to ALM 12.53.
  • Developed build and deployment scripts using MAVEN and Gradle as build tools in Jenkins to move from one environment to the other environment.
  • Integrated GIT into Jenkins to automate the code checkout process.
  • Worked on installing ALM on Stand-alone as well as clustering and load balancingservers in Windows.
  • Create team specific Agile process flow in JIRA to move tasks from one activity to another.
  • Create complex JIRA workflows including project workflows, field configurations, screen schemes, permission schemes and notification schemes.
  • Integrated ALM and Jira using HP ALM Synchronizer to move data between ALM and Jira
  • Created Job-Aids for Jira, Confluence, Bitbucket, different Addons and other tools.
  • Worked on confluence- creating project spaces, permissions and created various templates and addons.
  • Create team specific Agile process flow in JIRA to move tasks from one activity to another.
  • Take the overall responsibility for the Jira configuration and be the go-to person for any Jira issues, enhancements or best practice question.
  • Worked on JIRA for tracking and updating the JIRA tickets and per assigned.
  • JIRA customization - Issue Schemes, Workflow Schemes, Field Configuration Schemes, Screen Schemes, Permission Schemes, Notification Schemes
  • Serve as a technical advisor and the primary implementer for new capabilities in JIRA.
  • Regular review, clean-up, management and configuration of JIRA accounts and work closely with the different teams like LDAP, Network, and Infrastructure.
  • Setting up alerts and enforcing policies
  • Developing confluence pages
  • Helping Scrum master across the company to customize JIRA for their requirements.
  • Developing application by customizing fields, permission and workflow.
  • Integrate User with Microsoft Active Directory.
  • Created events, email notification schemes and assigned project roles on Jira
  • Ability to work on developing project plans for migrating from one version to another
  • Strong knowledge of OTA APIs + Programming skills for ALM
  • Integration between QC/ALM with other 3rd party tools.
  • Coordinate defect communication and resolution efforts between project teams separated in geographical locations .
  • Developed the tools to upload attachments, Linked defects, Requirements in to 12.53 and list Manager Tool to import the list values in to the QC.
  • Create and schedule SSRS reports for Testing projects and Enterprise level reports for business executives
  • Worked on Providing defect, tests and execution status reports to the management using SSRS reports on SharePoint.
  • Maintenance of user accounts and authentication via LDAP/Active Directory.
  • Provide general application and system monitoring (performance, file space etc.)
  • Modify existing HP QC Workflows (defects, reporting, and all others) and create new one as needed.
  • Responded to user’s issue\question about Quality Center, tool integrations, add-ins, metrics, and tool functionality.
  • Develop and conduct HP Quality Center guidance and trainings as necessary.
  • Oversee and drive HP Quality Center Upgrades; Plan and control upgrades as appropriate.
  • Maintenance and additions of new projects, fields, workflows to HP Quality Center data elements.
  • Responsible for technical support, managing change requests, and the development of customizations including workflows, templates and reports for single, enterprise-wide HP ALM using software development lifecycle (SDLC) processes
  • Installation and configuration of continuous Integration servers

Environment: ALM 11.52/ALM 12.52, Jira, ANT, MAVEN, Puppet, Shell, Jenkins,Windows 2008/2012, VB Script, MS SQL Server, SSRS, SharePoint, HP UFT/QTP,HP Sprinter,ALM Synchronizer

Confidential, NY

ALM / Jira Admin

Responsibilities:

  • Involved in designing, implementing, administering, upgrading and operating in HP ALM environment.
  • Working on Incident and Change tickets for Production and other lower environments and resolving in a timely manner.
  • Create GIT repository as per the user's request.
  • Worked on installing ALM on Stand-alone servers in Windows.
  • Involved in creating custom tools/scripts and reporting for ALM
  • Strong knowledge of OTA APIs + Programming skills for ALM
  • Integration between QC /ALM with other 3rd party tools.
  • Managing, improving and driving Quality Center usage, best practices and enhancements for Information Services Quality Assurance (QA) organization.
  • Developed the tools to upload attachments, Linked defects, Requirements in to QC 10.0/ ALM 11, 12.01 and list Manager Tool to import the list values in to the QC.
  • Working as Atlassian Systems Administrator handling JIRA (7.0), Confluence and JIRAAgile.
  • Supporting complex Atlassian environments and have experience with integrating Atlassian tools with other internal & external systems.
  • Manually migrated JIRA from 4.1 to 5.8 standalone JIRA on Linux server.
  • Up gradation and Migration of JIRA, Stash/Bit bucket, Bamboo.
  • Managed Jira users and created workflows, issues types, fields in production.
  • Uses analytical skills, advanced knowledge of VB Scripting, Structured Query Language (SQL) and Excel Macro to perform complex workflow analysis as well as capture, analyze and communicate metrics for the Information Services QA organization.
  • Assist in user id clean up, Create User Ids, Reset Passwords, Create New Projects and Delete inactive users (as per lists provided).
  • Serves as liaison with the teams, vendors, the Business and the Business Analysts on technical issues and approaches as well as recommends quality improvements and offshore - onshore coordination.
  • Experience documenting processes as well as using VB Scripting and any additional scripting languages.
  • Performed all site admin activities including but not limited to Project creation\removal\deactivation\restoration, user creation, monitoring licenses etc.
  • Involved in Installing and performing security testing (Dynamic scan and Static code Scan) using Acunetix Web Scanner and HP Fortify tools.
  • Scanning customer source code, auditing results with development and/or security teams and offering plans for remediation of vulnerabilities using HP Fortify.
  • Install applications with known vulnerabilities on the test system, manual investigate the security vulnerabilities and check if the vulnerabilities were found by Acunetix WVS scanner.
  • Responded to all incoming questions and inquiries related to JIRA applications.
  • Prepared projects, dashboards, reports and questions for all JIRA related services.
  • Provide User Management and support of Jira.
  • Upgraded Jira and confluence Instances to latest versions.
  • Created User manual on using Atlassian Products (Jira/Confluence) and trained end users project wise.
  • Working experience on AgileCraft. Created different reports required at every level in projects.
  • Worked with scrum masters and product owners and Release train engineers and other business owners at different level of projects.
  • Created Projects, Workflows and Custom Fields, Notification Scheme, Permission Scheme, Screens and issue types within Jira.
  • Configuration of email notifications on status change.
  • Worked on Jira Agile boards and board configurations for different teams in projects.
  • Created JQL filters and shared with teams and used them on gadgets.
  • Worked on confluence- creating project spaces and various templates.
  • Responsible in executing VUGen scripts in Load Runner for Performance, Load and Stress Testing using Controller in Load Runner and generated reports using the Analysis tool in Load Runner

Environment: Quality Center 10.0/ ALM 11, ALM 12.01, Windows 2008, VB Script, UNIX, Oracle 11G, QC Dash board, OTA API Programming, Acunetix Web scanner 9.5, HP Fortify 3.80, Atlassian JIRA v6.3.15

Confidential, NYC, NY

Quality Center / Jira Admin

Responsibilities:

  • Responsible for requirements gathering and analysis.
  • Created JIRA projects, templates, workflows, screens, fields and other administrative activities
  • Implemented new JIRA workflows for the QA teams and worked on Splitting JIRA servers configuration
  • Installed and managed plug-ins for Jira and confluence in production environment.
  • Used MS-Visio for Flow-Charting, Use- Case process model and Architectural design of the application
  • Analyzed business and system requirements for all Integrations.
  • Involved in documentation during various phases of product life cycle.
  • Used MS Project for Project scheduling during the entire life cycle.
  • Integration between QC.
  • Creating Test Beds to test the application as per group settings.
  • Setup the e-Mail system with SMTP or IIS SMTP protocols.
  • Responsible for Installing, and Configuring TD, QC and Client machines.
  • Excellent experience in setting up LDAP Servers and Setup Enterprise Directory.
  • As a QC Admin Responsible for Installing, and Configuring QC 10.0/ALM 11, 11.5 onclustering and load balancing on servers and installing Client components on client machines.
  • Responsible for migrating all the projects and its database schemas from legacy servers to the new servers.
  • Mapping the Requirements to Test Cases from Test Plan to Test Lab under Quality Center for Execution.
  • Setup workflow and setting up the privileges to all users.
  • Setup the workflow and do some customizations upon the requirements in Test plan, Defect and Requirements module.
  • Reviewed the system requirement specification documents, developed the test strategy, test plan documents and also developed the traceability matrix between test requirements and test cases.
  • Managed product backlog within JIRA.
  • Bulk upload of requirements, Test cases and defects
  • Created a custom reporting tool for creating Reports which contains Requirements, Test execution and Defect details from Quality Center.
  • Developed the tools to upload attachments, Linked defects, Requirements in to QC 10.0/ALM 11, 11.5 and list Manager Tool to import the list values in to the QC.
  • Developed the macros to migrate the data from legacy tool to the QC 10.0/ALM 11, 11.5.
  • Migrate the users in to QC using bulk VB Macros developed tools.
  • Develop the Custom Reports as per Client Requirements using excel andCrystal Reports.
  • Writing Stored Procedures and functions to retrieve the data according to the client requirements.
  • Validating the data in the Test Instance and Move in to the production Instance.
  • Conducting the Training to all users on the workflow and providing Training Documents to all users.
  • Provide support in the warranty phase.

Environment: Quality Center 10.0/ ALM 11, 11.5, Windows 2000, VB Script, UNIX, SQLServer 2005/2008, QC Dash board, OTA API Programming, Jira

Confidential, Richmond VA

HP ALM Admin\Lead

Responsibilities:

  • As a QC Admin Responsible for Installing, and Configuring QC 10/ ALM 11, 11.5 on clustering and load balancing on servers and installing Client components on client machines.
  • Responsible for migrating all the projects and its database schemas from legacy servers to the DCC new servers.
  • As a Manger- Onsite and Offshore Coordination with testers and Offshore Leads, Client.
  • Validating weather all the users are properly migrated along with the projects.
  • HP uses LDAP authentication as a login process for QC.
  • Strong experience in setting up LDAP Servers.
  • Developed the tools to upload attachments, Linked defects in to QC 10 and list manager tool to import the list values in to the QC.
  • As a QC admin created projects and customized the projects and the fields as per the business needs.
  • Customize HP Quality Center based on ongoing requirements from development and test teams.
  • Experience in implementing LOG files to debug Test Director and SQL trace for DB checkpoints.
  • Experienced in setting parameters for Site Configuration.
  • Writing custom macros in Excel to import the Test Plan, Requirements into Test Director.
  • Customizing Test Director as per industrial standards.
  • Setup the e-Mail system with SMTP or IIS SMTP protocols.
  • Customizing Test Director/QC Defect tracking module using VB Scripting.
  • Experience in installation of all types Automation tool, Add-Ins, and 3rd party connectivity tools.
  • Scheduling weekly status reports and sending reports to business sponsors.
  • Responsible for requirements gathering and analysis.
  • Analyzed business and system requirements for all Integrations.
  • Involved in documentation during various phases of product life cycle.

Environment: Windows 2003,2008 Servers, Quality Center 10, ALM 11, 11.5,Jboss, IIS, Oracle 10g2, SQL Server 2003,2008

Confidential, Holland MI

QC Admin

Responsibilities:

  • As a Technical Lead responsible for handling team and assigning tasks to individuals.
  • Scheduling weekly status reports and sending reports to business sponsors.
  • Responsible for requirements gathering and analysis.
  • Analyzed business and system requirements for all Integrations.
  • Involved in documentation during various phases of product life cycle.
  • Used MS Project for Project scheduling during the entire life cycle.
  • Involve in preparing Test Plan, Analysis Documents and Involving in identifying gaps.
  • Performed HP QC migration from one version to another and responsible for configuring HP QC and customized HP QC as per business standards.
  • Responsible for Installing, and Configuring TD, QC and Client machines.
  • Migrating Team Track Issues in to Quality Center.
  • Configure and implemented LDAP authentication to enable QC to login using HP Group email address for secure authentication.
  • Experienced in setting parameters for Site Config
  • Experienced in developing and using API(s)
  • Involved in analyzing System specifications, design, development and execution of test plans and test Cases for manual testing and Automated testing.
  • Created criteria for data conditioning needed for Automated and manual testing.
  • Reviewed the Business Requirements document with the business and development teams to understand the architecture and functionality of the application.
  • Debug the Test Scripts, created Batch tests, verifying the test results and reporting the defects to Test Director.
  • Reviewed the system requirement specification documents, developed the test strategy, test plan documents and also developed the traceability matrix between test requirements and test cases.
  • Worked closely with business analysts and developers to create Requirements test cases/scenarios, test steps, expected results and test data in Quality Center.
  • Wrote SQL, PL/SQL queries/procedures to access the data from the database tables and crosscheck the results, also been used for Automation Regression Testing.
  • Documented bugs, questionable functions, errors, and inconsistencies in application functions, outputs, and content.
  • Develop Dynamic Reports using Macros developed in VB.
  • Track test results for management, categorizing issues and creating/distributing defect reports and managing defect databaseusing Test Director.

Environment: Team Track, MySQL, Oracle, SQL, Unix, XML, Quality Centre 9.2,10, QTP 9.0.

Confidential, NJ

QC Admin

Responsibilities:

  • Analyzed Business/System requirements, Use Cases and proposed necessary Project and Workflow customizations.
  • Setup and upgraded the Quality Center Repository from earlier versions of Quality Center to 9.2 and performed the necessary schema updates on the backend database.
  • Proposed and successfully implemented the revamping of QC domains to efficiently maintain the business processes.
  • Managed and migrated User, Vendor Software Lists, Versions, Licenses and Contacts into internal software tracking tool.
  • Involved in QC Migration and trained new QC people on Migration Process
  • Guided QA team with QTP script creation and loaded automated scripts in to QC.
  • Involved in meetings with Business and converted their inputs to UI changes in Quality Center 10.
  • Guided and reviewed the Project customization and Workflow customization in QC 9.2
  • Completed Project and Domain Assignment and Authentication to different users and teams.
  • Developed custom interface with OTA API’s to send high level QA data in XML format for reporting purposes.
  • Played as lead role and trained new hires and created user guides for QC.
  • Involved in Test case Planning, Design and executing end to end test cases.
  • Managed as QC Administrator for both on-site and off-shore teams.
  • Migrated requirement and defects data from legacy applications into Quality Center.
  • Successfully upgraded Quality Center from 9.0 to 9.2.
  • Wrote VB scripts in script editor to enforce additional constraints through workflow customization.
  • Managed user connections and setup load sharing in Quality Center Multi-Node environment.
  • Successfully configured Quality Center with multiple DB Servers.
  • Responsible for daily and weekly status updates showing the progress of the testing effort and open issues to be resolved.
  • Tested configuration changes in Site configuration section of Quality Center.
  • Involved in tracking, reviewing, analyzing and comparing Defects using Quality center.
  • Written different Queries in SQL for Quality Center.
  • Involved in Quality Center Administration and Maintenance.
  • Conducted and Participated in QC Review meetings.
  • Analyzed the User RequirementDocument (URD), Software Specification Document (SRS) and prepared System Test Plan by dividing the application in to manageable units
  • Developed detailed test cases to exercise product functionality.
  • Prepared detailed Test Plan and Test Cases based on Requirements Document.
  • Involved in Integration, Functional, Regression, System Testing.
  • Performed System testing on different operating systems to make sure the system working as expected.
  • Executed test cases manually. Compared and analyzed actual with expected results and reported all deviations to the appropriate individual(s) for resolution.
  • Responsible for Back end validation using SQL queries.
  • Validated tests by crosschecking data in backend on SQL Server using SQL Queries.
  • Responsible for browser compatibility testing.
  • Involved in all areas of the Software Life Cycle.
  • Identified, Documented, and Managed the Defects in Test Director.
  • Involved in all areas of the Software Life Cycle.
  • Analyzedand documented business user & test requirements using MS Word.
Environment: Windows 2003 servers, Quality Centre 9.0, QC 9.2, SQL, VB Script,

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