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Senior Business Analyst/project Consultant Resume

Charlotte Nc Fort Lauderdale, FL

SUMMARY:

  • Successful Senior Business/Systems Analyst with a technical writing background highlighting experience in Business Analysis, SDLC, Agile/Scrum & Six Sigma Methodologies across a wide array of industries
  • Highly experienced with requirements gathering, Project Definition Documentation (PDD), Business Requirements (BRD) documentation, Functional System Design Documentation (FSD), Process modeling with strong writing, scripting, and design/architecture documentation experience
  • Data Mining/Data Analysis experience involving Statistical Data & Business Intelligence information to help identify/develop new strategic business opportunities for improvement.
  • Provided an excellent record of collaborating with IT Business Analysts & Project Managers in delivering quality process training to various technical staff and well versed in compliance metrics such as: Sarbanes - Oxley Metrics system as a guide for writing IT & Financial procedures for Financial/Accounting Risk assessments.
  • Maintain & Enhance Knowledgebase with new Technologies with Cloud, Web & Mobile Applications
  • Detailed oriented with strong communication and leadership through Project/Program Management abilities

TECHNICAL ACUMEN:

HP Quality Center, HP Service Manager System Software, PeopleSoft Financials (GL, AP, AR, Purchasing, Sourcing (Version 9.2 & before), Oracle R12 ERP, Oracle V11i & R12 Financial P2P Applications (GL, AP, FA, IPPO), Oracle HR, Oracle Procure to Pay, Oracle Order to Cash, Oracle OBIEE, Siebel Financial Applications, Omni Station/Omni Pay, SharePoint 2010/2013/2016 Administration, IBM Mainframe (CICS, IMS), HP Mainframe, COBAL, C++, DB2, Hogan, AS400, Business Analysis, Project Analysis, Program Management Skills, Microsoft Office Suite of Applications, Microsoft Visio, Microsoft Office365, Microsoft OneDrive, Google Sheets, Google Docs, DocuSign, Concur Travel, IBM Rational Requirements Composer, HTML, Citrix, Clarity Time Management, SQL (Business Analysis), Tableau, Web & Mobile App Technologies for Wire Frames (Business Requirements for IOS & Android) Retail Selling/Operational Experience, Retirement/Annuity Experience, JAD Sessions, Jira Software, Retail/Wholesale Bank Experience, Social Media Experience (Facebook, Twitter, Instagram, Whatsapp), SAP ERP Software, GAP Analysis, .Net Technologies, Visual Basic, Enterprise Architect, TOAD Software (DEV-SQL), UAT, SIT, Manual/Automated/Regression Testing

PROFESSIONAL EXPERIENCE:

Confidential, Charlotte, NC & Fort Lauderdale, FL

Senior Business Analyst/Project Consultant

Responsibilities:

  • IT Business Consultant Analyst that performs project work as a liaison for Business owners/Managers by planning & conducting the analysis of business solutions for their needs.
  • Works as independent analyst to resolve questions & assess user needs & recommends changes.
  • Provides Analytical/Technical assistance in identifying, evaluating & developing procedures that are cost effective to meet demands to meet business solutions.
  • Prepares Project Documentation for specifications for system changes & implementations as needed.
  • Performs duties also as an internal consultant within the technology/business groups by using quality tools & process definition/improvement of technical processes for greater efficiency of data.
  • Responsible for monitoring and maintaining budgets, which include: Accounting duties, expense control reports, accruals, journal entries, forecasting, financial analysis, timely processing of Accounts Payable/Purchase Order invoices, P-card/Credit Card reconciliations, & supply orders.

Confidential, Boca Raton, FL

Senior Business Analyst

Responsibilities:

  • Senior Business Analyst that performs as a liaison between the IT Technical Team & the Line of Business by planning, conducting & directing the analysis of complex business problems to be resolved by manual & automated systems.
  • Provides Analytical & Technical assistance in identifying, evaluating, & developing procedures that are cost effective and meets demands to meet business requirements
  • Works in user groups to resolve questions & assess user needs & recommend changes.
  • Prepares Project Definition & Business Requirements Documentation for specifications for system changes & implementations.
  • Performs work on UAT/Use Case tasks with Microsoft Visio to in corporate with the Business Requirements & Functional Design Documentation.
  • Performs duties also as an internal consultant within the technology/business groups by using quality tools & process definition/improvement of technical processes for greater efficiency of data.
  • Provides direction and/or guidance for requirements to assist the technical team to produce data for analysis.
  • Worked with Jira Software to track development & defects for review for the daily stand ups & project status between the Line of Business & Software Development Team.
  • Used Tableau Software to generate weekly status updates for project health & reports for stakeholders.

Confidential, Charlotte, NC

E-Business Systems Consultant

Responsibilities:

  • E-Business Analyst that performs the duties as a liaison between the client area and technical organization by planning, conducting & directing the analysis of complex business problems to be resolved with automated systems
  • Provides technical assistance in identifying, evaluating and developing systems & procedures that are cost effective and meet business requirements
  • Works with user groups to provide training, resolve questions, assess user needs and recommend changes.
  • Prepares Project Definition & Business Requirements Documentation for specifications for system changes & implementations.
  • Exposure to Confidential CIV Service & Sales Applications for understanding of the Confidential Contact Center Technology Model within the Home Equity Bank.
  • Worked with Jira Software to track development/defects for reviewing project status between the line of Business & Technology Team for Software Development changes
  • Worked on CA PPM to track project status updates for stakeholders for budget updates.
  • Performs work on UML/Use Case tasks with Microsoft Visio & Enterprise Architect to in corporate with the Business Requirements & Functional Design Documentation
  • Performs duties as an internal consultant within technology and business groups by using quality tools and process definition/improvement to re-engineer technical processes for greater efficiencies.
  • Provides direction and/or guidance to less experience staff to mentor/coach.

Confidential, Ft Lauderdale, FL

Senior Business Analyst/Quality Assurance Analyst

Responsibilities:

  • Business Analyst/Project Lead working remotely that has knowledge of Administrative Services & Product development life cycle involving Testing & Validation of Omni-Sungard Applications (Omni Station/Omni Pay) & Siebel Financial Applications with Confidential ’s Financial Annuity/Contract Retirement Accounts
  • Review Defect Tracking & Analysis utilizing HP Quality Center for UAT Testing & Triaging issues after implementing IT releases
  • Coordinated as a Liaison with the Business & Technology Stakeholders for Project Health & Tracking for Releases
  • Test & Validated new administrative services & product features for functional capabilities to ready for implementation for Production system upgrade
  • Accountable to Stakeholders for Documentation & Executing Business Requirements in support of new administration services product features & functions for Confidential Retirement Annuity Product Enhancements
  • Developed a better understanding of Business & Retirement knowledge of Confidential ’s Financial & Annuity Product Accounts for Data Modeling/Data Analysis
  • Performed Budgetary updates for weekly Meetings for traceability & GAP analysis of projects for Stakeholders
  • Write Business Requirement Artifacts, User Stories & Business Epics to input for the IBM Rational Requirements Composer Tool for the IT Production Releases to track Traceability for Senior Management/Project Managers & Quality Assurance Staff
  • Developed new & enhanced IT Web & Mobile Application (IPhone, Android, and Tablet) Technologies utilizing Business Requirements for selling & maintenance for Annuity/Financial Products.
  • Used Omni Plus, Omni Pay, Omni Technical Design with Script/ing, Omni JCL & Schedules to perform Quality Assurance & Business Analyst duties for stakeholders for customer annuity account tracking.
  • Performed Joint Application Design (JAD) sessions to collect business requirements to develop & perform system enhancements between the LOB & Technology teams.
  • Used Tableau Software to generate weekly status updates for project health & reports for stakeholders.

Confidential, Charlotte, NC

Senior Business Analyst/Business Systems Consultant

Responsibilities:

  • Internal Business Systems Analyst for the Integrated Customer Information System (ICIS) application for the Confidential Wholesale Banking Division and is responsible for working with Business Analysts/Subject Matter Experts to implement new & upgraded system functionality, to manage relationships with business teams and to collaborate with business & technology cross functional teams for requirements and design specification
  • Provided strategic business solutions, participates in transforming strategic enterprise architecture and design principles into system requirements for Business Requirements, Functional System Documentation & Enhancement Correction Documentation Requirements with reviewing HP Quality Center to produce solutions to complex business problems and using research and business assessment capabilities, assist in the problem definition, drive innovative ideas, and document designs into consumable artifacts following an agile and/or waterfall development process
  • Identified Metrics of Statistical data for Data Mining/Analysis to use, develop & create new strategic business opportunities
  • Performed duties as a liaison between the Wholesale Business Analysts, Subject Matter Experts & Wholesale Technology Development teams to define, scope, and plan new solutions which includes assisting the Confidential Wholesale Banking Division to provide business solutions with modeling current/future business processes to translate business needs into a technology solution, as well as refining business requirements for process improvements with collaboration with business consultants and other Wholesale partner systems to define integration requirements & detailed systems mappings, as well as data conversion strategies when applicable
  • Collaborated with the development/technical team to produce Functional System Design Documents for projects that required and facilitation of meetings to gather information to document software requirements/design & support the Confidential Wholesale Bank QA team in their testing activities/UAT.

Confidential, Tampa, FL

Business Analyst

Responsibilities:

  • Supported Oracle R12 Procure to Pay (P2P) Accounts Payable & Accounts Receivable for invoice processing, utilizing existing imaging and workflow capabilities and framework for Confidential ’s Credit Card Billing System.
  • Coordinate with Technical team for in country testing, back office training, and required documentation with remote & off shore teams
  • Support any incremental modifications due to other core program changes to ensure seamless systems integration
  • Work with the technical implementation team to on-board countries using Oracle R12 (P2P) into the new business infrastructure
  • Work with Accounts Payable E-invoice Systems to analyze lines of Business with the Oracle R12 in an ERP setting
  • Performed Project Management Standards for tracking & UAT Coordination duties for Oracle R12 migration of Confidential ’s P2P e-invoice system
  • Write Procedures/Documentation for training & assisting Business Users with the Confidential ’s P2P System/Oracle R12
  • Performed Project Analysis for Process Improvement to assist with updates for Procedure Documentation for LATAM (Spanish, Brazilian Portuguese)
  • Assisted with Training Documentation for the R12 Oracle P2P System for Business Analysts & Developers to understand how to use the system from a procedure viewpoint
  • Worked on and performed JAD Sessions to assist with Kick-Off Meetings/Migration for Conversional Duties for the Oracle R12 System

Confidential, Miami/Fort Lauderdale, FL

Senior IT Business Analyst/Process Lead-SME/Program Manager

Responsibilities:

  • Analyzed HP support processes to understand how they mapped to new process templates
  • Developed deep level process instructions specific the customer needs in regards to migrating Data
  • Developed new processes to address gaps in tool functionality for HP’s new SRA migration initiative
  • Worked closely with support teams to ensure transformation is completed effectively and on time
  • Interacted with customer teams to work touch points into the new processes
  • Delivered project tasks and deliverables in a timely manner
  • Reported on project task status (Ad-Hoc and ongoing basis)
  • Supported User Acceptance Testing Team with the HP Quality Center (Version 10.00) and HP Service Manger Tool (Version 3.5)
  • Led customer engagement to ensure it met all scope, time, budget and quality expectations, through planning, controlling and managing customer projects
  • Managed corporate, customer and third party vendor efforts to plan, sell and implemented solutions to customer problems
  • Recognized authority internally and externally on leading-edge technologies, theories, or techniques.
  • Provided innovative solutions to complex and critically sensitive issues affecting multiple disciplines and workgroups
  • Integrated advanced technology, theories or techniques that have a significant continued impact across disciplines and business units
  • Worked Remotely from a Virtual Office
  • Served as organization spokesperson on specialized projects or programs
  • Championed large projects that affected the company's long-range goals and objectives

Confidential, Miami, FL

IT Business Analyst/IT Technical Writer

Responsibilities:

  • Collaborated with SME’s for unit, system, and regression test planning, and documenting formal test plans consisting of written test cases/scripts, test case automation, test executions, and tracking all test case results to ensure the successful migration of mainframe software applications
  • Wrote IT and financial procedures involving Sarbanes-Oxley system audits and financial procedures for risk assessments
  • Advised Technical Leads and SME’s with facilitation of Test Plans and procedures
  • Responsible for supporting the preparation, recording, and tracking of test plans to ensure software functions as intended
  • Worked and assisted with Clarity time tracking system for IBM Mainframe to HP Mainframe conversional activity tasks for reporting project updates
  • Gained an understanding of the Walker Financial GL system as part of the conversional tasks and responsibilities
  • Worked with both Agile/Scrum & SDLC Methodologies in accordance to working on small projects as a part of IBM to HP Mainframe conversional activities to adapt and work for technical writing and QA Testing activities
  • Used Microsoft Visio to document conversional/technical changes for architecture design workarounds
  • Performed Joint Application Design (JAD) sessions to collect business requirements to develop & perform system enhancements between the LOB & Technology teams.
  • Responsible for reviewing system use cases and/or functional specifications with the appropriate project lead for analysis and reporting
  • Responsible for identifying potential problems, omissions, and open issues
  • Responsible for application defect/fix reporting and tracking
  • Responsible for the preparation of application/system process flow diagrams test planning & implementations
  • Partnered with other IT Business Analysts to deliver quality process training to technical staff and acted as an internal quality consultant to advise/influence business or technical partners

Confidential, Charlotte, NC

IT Business Analyst/Senior Quality Assurance Analyst

Responsibilities:

  • Prepared and gathered functional business requirements/technical specifications and updates for clients and Project Managers
  • Provided guidance/support for testing strategies, scope and scripts for Microsoft SQL Server to assist with Ad Hoc query and requests for testing/production environments
  • Worked and supported Microsoft Project Server security, interfaces and server settings
  • Used and produced reports using Business Objects for testing and production reporting to support system conversional activities
  • Worked with Agile and SDLC methodologies in accordance for technical writing, QA and Regression Test, and implemented Oracle, PeopleSoft, Omni-Sunguard, and CA applications as a part of Keane managed financial conversion of Confidential ’s retirement accounts
  • Worked with UML to specify, visualize, modify/construct and document the artifacts of object-oriented software-intensive system under development
  • Performed Root Cause Analysis to address existing problems/data issues, process improvements to provide feedback to the managers for project initiatives
  • Provided strategic advice to Project Managers/team project leads for business process and solutions.
  • Worked/tested Mercury/HP PPM Database Software for portfolio management for automated projects and applications for effective collaboration processes
  • Collaborated with business stakeholders to clarify business documentation requirements and team members to develop solution alternatives for document design specifications
  • Worked as a Lead for Interpretation and to review business requirements, process flow (SDLC) and integration with the design documentation
  • Coordinated all SOX related project endeavors and fulfillment initiatives
  • Worked with the Remedy Problem ticket tool application to support project end users and problem ticket solutions
  • Worked with web technologies such as SharePoint, Citrix, html, .net, ASP.Net, VB.Net, and Visual Basic to test data for implementation to production
  • Performed in Omni Plus, Omni Pay, Omni Technical Design with Script/ing, Omni JCL & Schedules to perform Quality Assurance/Business Analyst duties for stakeholders to assist with annuity account rejects & maintenance.
  • Worked with Data Warehouse/Business Intelligence transactional data to assist with reporting and analysis information for conversional activities
  • Worked with SharePoint/Citrix to document/update procedural data for Test Plans and work flow automation for conversions and new project initiatives
  • Worked with and QA/Regression tested Omni Sun Guard applications for financial/contract data for Open Plan Conversion initiative for Confidential to assist with collaboration, impact analysis/communication to enable software teams on delivery on key project milestones and lifecycle (SDLC)
  • Performed PeopleSoft nVision Testing and reported runs for test and production regions to assist with resolving PeopleSoft Financial application task issues
  • Performed business systems analysis consisting of requirements gathering, eliciting business/financial systems requirements for test/production regions, to provide Visio design specification requirements for client and vendor management project initiatives
  • Worked with DB2 Databases, to test and implement QA/Regression test data. Provided support for the preparation for reviews of test plans
  • Worked with .Net, ASP.Net and SQL Server to test and data conversion information
  • Identified technical testing risks and contributed to overall testing plan as a QA/Regression Tester/Senior Consultant for my team
  • Generated daily/monthly reporting to assist Lead and Senior Project Managers with analysis data matrix for Siebel/Oracle System

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