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Qa/qc And Test Manager Resume

Elkridge, MarylanD

CAREER SUMMARY:

  • Over twenty years’ experience in commercial and DOD software, systems and network development, acquisition, testing (QA/QC/QM), implementation, integration, and operations management on distributed and cloud based commercial, broadband and enterprise systems.
  • Proficiencies include proposal development, functional analysis, requirements development and interpretation, facilitator, project / program / team management skills, business analysis, risk management, training development and hands on training including content design, development and presentation, Instructional Systems Design (ISD), ISO9001:2008/2015 and CMMI/SEI (configuration management / change control / content management / configuration status accounting) implementation, technical writing, desktop publishing, and libraries.
  • Expert hands on system, network, manual and automated testing of Mobile (IOS and Android) and Web based applications and API software testing skills including unit, system, integration, regression, stress, usability, and user acceptance testing.
  • Section 508 and User Experience (UX) Subject Matter Expert.
  • Responsibilities include planning, budgeting, delivery management, hiring and managing multiple projects for all software, system and multiple hardware platforms within the companies. Responsible for successfully developing, documenting and managing the Confidential approval process implementation.

TECHNICAL SKILLS:

Hardware: Juniper, Lucent, Nortel, Motorola and Cisco (uBR) CMTS, Routers, and Switches; Cable Modems (multiple), CacheFlow; ArrowPoint; Sun, Sun and NCD workstations; AT&T 6368/25 WGS, and Pyramid 7000; Stratus 7244; VAX 1130, 1160; IBM 3090, 3083, 4381, PS2's, XT, AT; Honeywell 6000; Burroughs 4700, 4300, 3500 and 263; Apple, Macintosh, Dell and Compaq, nCUBE, Sequent, HP and NCR.

Operating Systems: UNIX (BSD, Solaris, System V, PTX, HP - UX, AIX, Linux and SCO), Windows 98/2000/2003/ NT/XP/Vista/2010, 0S2/MVS, VM, VMS/ULTRIX, RS/6000, and MS/DOS.

Software: MS Office 2000/2003/2007/2010/2102/2016 , HP Tools (Quality Center / TestDirector, WinRunner, LoadRunner, QTP and XRunner), JIRA, Seibel, JAWS, Rational Tools (ClearQuest, ClearCase, RequisitePro RQM, RQT, and Rose), Selinum, DOORS, ATG, Documentum, IOS, TCP/IP, LDAP, DNS, DHCP, .csh, Perl, CVS, Radius, ETL, J2EE (JMS, JSP and JMX), JUnit, UML, XML, HTML, Java, CGI, OOD/OOP and OO methods, WebLogic, WebSphere, Visio, Business Objects, Ab-Initio, TogetherSoft TCC, iPlanet, Oracle, DB2, VERITAS, PhotoShop, Dimensions (PVCS), Remedy, Lotus 1-2-3, dBase III & III+, Novell, Bugzilla, Lisp, Jovial, FORTRAN, Assembly, COBOL, Ada, C and Sybase.

PROFESSIONAL EXPERIENCE:

Confidential, Elkridge, Maryland

QA/QC and Test Manager

Responsibilities:

  • As QA/QC Manager, responsible for creating, executing and tracking formal functional and requirements for system test plans and scenarios to track and manage the delivery of quality applications and documents.
  • Successfully supported the Montgomery County Enterprise Integrated Case Management (eICM) System project as the Test Manager; developed requirements, Use and Test Case documents that were used to create the training materials and reports.
  • Supported multiple projects as the Section 508 Subject Matter Expert and developed Section 508 training using multiple Adobe products within the Instructional Systems Design (ISD) constructs.
  • Created Section 508VPAT’s, checklists and trained our Team and MOCO testers in Section 508 and ISO ISO9001:2008 processes.

Confidential, Rockville, Maryland

QA Lead

Responsibilities:

  • As QA Lead, responsible for creating, executing and tracking formal functional and system requirements for test plans and scenarios for Child Support Case Management to manage the delivery of quality applications and documents.
  • Supported multiple projects as the Section 508 Subject Matter Expert and developed Section 508 training using multiple Adobe products including Captivate.
  • Created Section 508VPAT’s, checklists and trained Team and MOCO testers in Section 508 and ISO ISO9001:2008 processes.

Confidential, Towson, Maryland

QA Lead

Responsibilities:

  • As QA Lead, responsible for creating, executing and tracking formal functional and system requirements for test plans and scenarios to manage the delivery of quality software and mobile (IOS and Android) applications and documents.
  • Created Selenium automation framework for IOS and Android mobile testing efforts for phones and tablets.
  • As the ISO 9001:2008 Manager, developed ISO 9001:2008 documents.

Confidential, Sterling, Virginia

Test Lead

Responsibilities:

  • As principal QA Engineer for the OMB Performance.gov Website, responsible for creating and executing formal functional requirements for test plans and scenarios for all devices to manage the delivery of quality applications.
  • Supported multiple projects as the Section 508 Subject Matter Expert, developed and gave Section 508 training for REI testers.
  • Created Section 508 checklists and trained REI testers in Section 508 and ISO ISO9001:2008 processes.
  • Successfully supported all proposal development efforts as a writer, reviewer and presenter at Orals.

Confidential, Herndon, Virginia

Lead Test Engineer

Responsibilities:

  • Responsible for creating and executing Section 508 test plans / scenarios and the ISO ISO9001:2008 processes to manage the delivery of accessible quality applications and documents.
  • Responsible for reviewing and updating requirements for GSA Carbon Footprint Tool as a part of the normal business analysis.
  • Responsible for developing, documenting and setting up the automated and manual functional test process, procedures, reporting and metrics for GSA Carbon Footprint Tool on all mobile (IOS and Android) devices.

Confidential, Herndon, Virginia

Test Lead

Responsibilities:

  • Created and executed formal Section 508 / user / usability test plans / scenarios to measure test subjects responses in efficiency, accuracy, recall, and emotional response.
  • Created, reviewed and updated requirements for SIR as a part of the normal business analysis.
  • Developed, documented and set up the automated and manual test process, procedures, reporting and metrics for SIR.

Confidential, Ft. Detrick, MD

QA / Configuration Manager

Responsibilities:

  • IV&V / QA / CM planning, management and configuration control for DMLSS FoS applications (CUD, DCAM, DMLSS 3.1.0 / 3.1.1 and all associated functions, i.e. GEN IV, WAWF, IUID, RFID, Mobile Devices, GFEBS, FM AF SCRs, etc.)
  • Trainer for IV&V / QA / UAT teams. Provided hands on training to UAT teams for testing, reporting and metrics for DMLSS, CUD, DCAM and other systems as assigned using Quality Center.
  • Responsible for creating Configuration Management approaches, strategies, and documenting Lessons Learned.
  • Responsible for all requirement and content management activities.

Confidential, Tyson’s Corner, Virginia

Software Quality Process Manager

Responsibilities:

  • Manager of all Quality Processes responsible for and involved in assignments covering business and IS strategies, effectiveness and efficiency studies, development methodology, Data Warehousing and Business Intelligence.
  • Test, Integration and Change Management support for eCommerce projects with NutriSystem, Jostens, Army Small Computer Program ( Confidential ) and Tommy Hilfiger for RFID and mobile devices.
  • Created and executed formal user / usability test plans / scenarios to measure test subjects responses in efficiency, accuracy, recall, and emotional response. Managed fourteen testers and participated in test planning, writing test cases/scripts, test case automation and test execution.

Confidential, Tyson’s Corner, Virginia

Quality Manager, Financial Services

Responsibilities:

  • Test, Integration, Risk and Change Management support for Confidential, Confidential and Discover Financial Services. Created and executed formal system / user / usability test plans / scenarios using Quality Center.
  • Process creation and validation in the QA / QM / QC practice methodology development program. Supported conversion projects, data transformation projects, testing with external vendors/partners, and phased implementations.

Confidential, Reston, Virginia

Quality Director, Business Development

Responsibilities:

  • Managed and participated in test strategy, planning, writing test cases/scripts, test case automation and test execution.
  • Test, Integration and Change Management Project / Program management for existing vendors and partners and then technical recruiting and support.
  • Developed and managed new business and created new 3rd party relationships with new accounts at EDS (Aetna billing and claim processing), SAIC and Northrop Grumman.

Confidential, Tyson’s Corners, Virginia

Process Lead

Responsibilities:

  • Lead analyst for the Risk Management team; developed processes to provide its services to TI&O, CNO and BTS groups.
  • Developed RE&I Lab engagement processes for meeting its service level agreements with its customers (developed the Risk Checklist, SLA, Entry/Exit Criteria and Products).

Confidential, Herndon, Virginia

Test Lead

Responsibilities:

  • Lead Analyst and Tester for new Confidential publishing tools and processes converting Framed Based systems to Web based User Web products.
  • Responsible for designing, setting up and maintaining all of the test environments for Technical and User Acceptance Test.

Confidential, Herndon, Virginia

Test Lead

Responsibilities:

  • Responsible for setting up team, hiring and lead analyst for the System, Usability and User Acceptance Test (UAT) for CORE environment.
  • Created, set up, maintained and managed change management processes for all of the Test Environments (over 100 WLS Instances) for Technical Test team.
  • Developed, documented and set up the automated and manual test process, procedures, reporting and metrics for Technical Services.

Confidential, Rockville, Maryland

Lead Test Engineer

Responsibilities:

  • Lead Test Engineer for short - term product validation and performance analysis project evaluating HTTP, SMTP, SNMP and FTP processes.
  • Consulting included performing independent load tests for Integic Corporations new web product.
  • Discovered multiple single failure points in product design resulting in improved performance and reliability after redesign.

Confidential, Chantilly, Virginia

Director, Engineering Test

Responsibilities:

  • Responsible for the ISP Modeling, Provisioning, and Engineering Test Environments. Identified, directed and implemented all test activities and built the Development/Test Lab (over $100K under budget).
  • Managed the budgeting, selection, acquisition, and integration of all communications and computer equipment for Development and Test Systems. Designed and managed the build out for and managed the day-to-day activities of the Engineering Test Lab. Responsible for all company Systems Administration, Database and CMM functions, personnel and activities.
  • Investment strategies were unsuccessful. The product was purchased and the company closed its doors.

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