SUMMARY:

• Over 9 years of experience in the field of IT industry which includes 6+ years of experience as a Salesforce Administrator in Salesforce.com CRM Platform across multiple industries involving building, customizing, developing and administering on cloud applications and 2+ years of experience on Testing of software applications.
• Good level of understanding the principles of SAAS, PAAS and various technical aspects. Thus, experienced with full life cycle implementations on Salesforce platform.
• Expertise in sales cloud, service cloud and marketing cloud processes and worked on communities
• Experience in analyzing the business requirements and designing accordingly as per the client application the related custom objects, leads, campaigns, junction objects for relationships (Master - Child, Lookup, Many to Many), Entity Relationship data model, page layouts, Workflow rules, Process Builders, Formula Fields, Validation Rules, sharing rules, Field Dependencies, Salesforce Automation such as Email alerts and business logic.
• Generated SFDC customized Reports and Dashboards to monitor data quality and provide detailed information on performance indicators and worked on web-to-case and web-to-lead.
• Worked on Data Exchanges using Adobe Analytics and Worked on Salesforce communities like Newsletter Management, CCC Service Cloud Customer Portal.
• Hands on experience in Visualforce, Force.com IDE, Apex Test Classes for SFDC testing, and writing queries in SOQL and SOSL, customized queries to avoid governor limits.
• Strong Hands on experience with Salesforce Security features like creating Profiles, roles, Permission Sets, OWD, Role Hierarchy, Sharing Rules etc.
• Experienced working with data migration/data management tools like Apex data loader, import wizard to migrate data from another database.
• Managed Sandboxes for development, testing and training purposes. Done Deployment between Production and Sandboxes using Eclipse, Force.com Migration Tool, and Change Set maintaining code coverage.
• Good experience with integration features in Salesforce using REST and SOAP APIs. To improve business made recommendations to integrate with third party plug-ins from AppExchange.
• Involved in unit testing, System Testing, Integration testing and Performance testing of the changes affected.
• Well versed in understanding CRM business processes like Forecasting, Campaign management, Lead Management, Territory Management, Order Management, Account Management, Case Management, pipeline management and merging management in a multi-tier environment.
• Experience working in teams in Agile Environment involving in Daily Scrum methodology and planning sessions. Significant experience in resolving issues raised by customers, client communication and reporting.
• Team player with skills of learning quickly, implementing the knowledge for immediate contributions, solving analytical problems and excellent communication and documentation skills. Always self-motivated and challenging.

TECHNICAL SKILLS:

Salesforce Technical: Apex Language, Apex Classes/Controllers, Test Classes, Apex Triggers, Visualforce (Pages, components &controllers), Standard objects, workflow &Approvals, Apex Data Loader, App Exchange, Web Services, Reports, Dashboards, Force.com IDE, Lightning, Eclipse, SOQL, SOSL, Custom Objects, S-Controls, Analytic Snapshots, Sandbox development and Testing, Sales Cloud, Service cloud.

Operating Systems: Windows XP/2003, Windows 2K/2003 Server, UNIX.

Databases: MYSQL, MongoDB, Cassandra, SQL Server, Oracle, SQL*Loader, Toad, SQL*Plus.

Web Technologies: HTML, XHTML, CSS, XML, JavaScript, Shell, Web Services, SOAP, UI, WSDL.

SDFC coding: APEX Classes & Triggers, Components, Visualforce pages, Developer Console.

PROFESSIONAL EXPERIENCE:

Confidential, Cranston, RI

Sr. Salesforce Developer

Responsibilities:

• Created Roles, Profiles, Access Settings, Workflow Rules, Validations, creation and modification of fields and page layouts, upload of data.
• Worked extensively on Accounts, Contacts, Leads, Opportunities, Activities, other Standard Objects and Customized Objects for additional fields, Layouts, record types and validation rules and also worked on communities.
• Responsible for setting up login restrictions and resetting the user passwords.
• Created Workflows and Approval processes and developed validation rules.
• Involved in creating, monitoring, and measuring campaigns with Salesforce CRM Marketing.
• Created marketing campaign using exact target, monitor their run and reporting.
• Worked on Salesforce Lightning Components for building customized components replacing the existing ones.
• Involved in minor corrections and enhancements to SFDC application required by business users from time to time.
• Created user Roles and Profiles, security controls and shared settings.
• Developed Custom Objects, Custom reports and configured Analytical Snapshots to dump the data into on a regular basis for sales performance and lead generation statics.
• Also embed Lightning Components in Visualforce page by using new Lightning Out feature by event-driven programming
• Worked on various SFDC standard objects like Accounts, Contacts, Leads, Reports and Dashboards.
• Implemented field level security, profiles and audit trail setup.
• Provided the training to the internal business users to use the application and develop their own custom reports.
• Customized the Dashboards to track usage for productivity and performance of business centers and their sales teams.
• Involved in system integration using Call Outs, Triggers.
• Designed Visualforce pages with XML, HTML along with custom controllers and controller extensions.
• Imported accounts and contacts data through Import Wizard.
• Worked on data migration from databases to SFDC using Data Loader.
• Used asynchronous Metadata API to manage setup and customization information.
• Customized several Workflows, validation rules, Triggers, Apex class.
• Deploy SFDC package from one organization to other organization.
• Wrote SOQL statements within custom controllers and created Online Forms.
• Involved in Salesforce.com application setup activities and customized the apps to match the functional needs of the organization.
• Used Sandbox for testing and migrated the code to the deployment instance after testing.
• Created Custom dashboards displaying real time metrics including forecasts, revenue etc.

Environment: Salesforce.com, Apex, Lightning Component, Visualforce (Pages, Component & Controllers), Communities, REST/SOAP API Web Services, Pages, HTML, JavaScript, Workflow & Approvals, Reports, Ajax, Custom Objects, Custom Tabs, Data Migration, SOQL, SOSL.

Confidential, Concord, MA

Sr. Salesforce Developer / Administrator

Responsibilities:

• Worked with the user group for requirement gathering throughout the planning and implementation in the sales cloud based environment.
• Implemented the requirements on Salesforce.com platform and Force.com IDE plug-in using Eclipse.
• Worked with various Salesforce.com Objects like Accounts, Contacts, Solutions and Custom Objects.
• Developed various Custom Tabs, Tags and Components.
• Implemented Salesforce for Outlook functionality and installed outlook integration with different user systems.
• Worked with Data Loader, App Exchange Applications, Validation Rules, Workflows, Approval Process and Reports & Dashboards.
• Worked with different Deployment Plans, Record types to setup for different Page layouts based on profiles for each release and Sandbox Refreshing.
• Involved in setting up Profiles, Role Hierarchy and assigning the Profiles to the Users.
• Created different profiles and setup the permissions based on the roles in the organization.
• Served as principal contact and liaison between Congregation, donors, external foundations and media.
• Directed and executed communications plans and donor recognition programs.
• Worked closely with management team to plan and implement events and opportunities for relationship building of Donors, religious, media, and general public.
• Managed all facets of Donor database including processing of donations and meeting annual tax reporting requirements.
• Instituted annual appeal campaign, increasing total overall donations by 35% within first year.
• Introduced metrics to measure and track multiple aspects of fundraising activities including direct mail, fiscal trends and gift designations.
• Used applications like Dupe blocker for data duplicates & data cleansing.
• Created workflows to in corporate Email Alerts and field Updates.
• Scheduled retrieval of report data to be used with Analytic Snapshots.
• Created the unit Test Cases and reviewed the tester test scenarios based on the functionality.
• Worked on various defects which were raised during SIT and UAT testing.
• Debug Apex scripts using Debug Logs and system Log Console to catch Exceptions and execute Governors and Limits.
• Used ANT script for manual deployments and used Jenkins for automated deployment.
• Experience with SOQL and SOSL statements within custom controllers, extensions and triggers.
• Worked on Salesforce communities like Newsletter Management, CCC Service Cloud Customer Portal.
• Involved in the Web Services Integration to connect with the different Applications
• Demonstrated knowledge of XML, SQL, HTTP/HTTPS and EAS processes and understood the different SAAS development processes and methodologies .

Environment: Eclipse IDE, Salesforce.com, Force.com Sandbox, S-Controls, CRM & Sales cloud, Import Apttus, Integration, Wizard, Apex, XML, JavaScript, Web Services API, Controllers, Sharing Rules, Visualforce Pages, Workflows, Email Updates.

Confidential, Peabody MA

Salesforce Developer / Administrator

Responsibilities :

• Coordinating with Business Analysts in requirement analysis meetings to gather requirements up to the mark.
• Enhancement of existing system with adding additional functionalities by Developing custom objects, custom fields, changing Page Layouts, Apex Classes, Visualforce pages, Triggers, Workflow rules, Validation rules etc.….
• Worked on standard objects like Account, Activities, Contacts, Case, Campaigns and few custom objects that related to business.
• Worked on Data Exchanges using Adobe Analytics.
• Created Profiles, Roles and configured permission settings according to the business. Mostly worked on Performance related issues.
• Used agile methodology and had a good experience in Scrums and sprint meetings. Worked in Developing Custom Reports and Dash Boards as per functionality. Good Experience in Deployment from sandbox to production.
• Created and maintained the documentation for Design, Migration and Integration. Extracted the data from Salesforce.com application into the external databases (Oracle 10g) for generating large data reports using the Informatic Power Center.

Environment: Salesforce.com, Eclipse IDE, Force.com Sandbox, Import Wizard, Apex, Sharing Rules, Workflows, Email Updates, Force.com Sites, Visualforce (Pages, Component & Controllers), HTML, JavaScript, CSS, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls, SF Explorer and Force.com IDE Plug-in Eclipse.

Confidential, Caramel, IN

Salesforce Admin/Quality Analyst

Responsibilities :

• Created Visualforce pages for customer portal which will override the standard customer portal.
• Programmed the various automated functionalities using the triggers in the combination of the related classes.
• Build Apex classes implementing SOQL statements within Force.com IDE to manage interaction with the database.
• Customized the Dashboards and Report to track usage of productivity and performance of business centers and their sales teams.
• Created new custom objects, assigned fields, designed page layouts, custom tabs, components, Visualforce pages, custom reports.
• Designed and deployed the Custom objects, Custom tabs, Picklist, Entity-Relationship data model, validation rules, Workflow Rules, Auto-Response Rules, Page layouts, Components, Visualforce Pages to suit to the needs of the application.
• Created various profiles and configured the permissions based on the organizational hierarchy requirements.
• Interacted with various business team members to gather and documented the requirements. Implemented the requirements on Salesforce.com platform and Force.com IDE Plug-in using Eclipse.
• Created Many-to-Many relationships and created Junction objects to implement Roll-up Summary fields to aggregate data from child records on the parent.
• Customized page layouts for Opportunity, Contacts and Accounts depending upon user roles and groups.
• Used Data Loader for insert, update, and bulk import or export of data from Salesforce.com subjects. Used it to read, extract and load data from comma separated values (CSV) files.
• Modifying Page layouts and setting the Record Types.
• Developed and configured various Reports and Report Folders for different user profiles based on the need in the organization.
• Used Salesforce Automation for Sales Lead Management, Opportunity Management, Account and Contact Management, Data Quality Management, Approvals and Workflow.

Environment: Salesforce.com, Force.com Sandbox, Import Wizard, Sharing Rules, Workflows, Email Updates, Force.com Sites, Visualforce, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls, SF Explorer and Force.com IDE

Confidential, GA

Quality Analyst

Responsibilities:

• Involved in reviewing Business Requirements and Use Cases.
• Involved in writing Test cases and developing Test scripts.
• Worked on scheduling the Jobs i.e. Scheduler for extract nightly loads from different client’s server and putting on their websites.
• Performed the Quality Assurance of data quality & testing with data from Data ware.
• Tested Web Services calls used in the applications.
• Performed end-to end testing on applications manually and automated with Win Runner.
• Rational Unified Process (RUP) was followed throughout the project and all artifacts are generated for each discipline.
• Communicated inconsistencies between system specifications and test results to development and/or analyst team.
• Performed regression testing of application for every new build released.

Environment: RUP, Quality Control, MY SQL, MS Visio, MS Office, MS Project, Load Runner, Winn Runner.