SKILLS OVERVIEW:

Customer/Client Relationship: Client Site Management...Team Direction…Client Workflow...Cost Benefit Analysis...Personnel Reorganization...Client Business Requirements and Specifications Design...Systems Analysis, Conversion and Installation...Customized Product/ Software Services Development and Training...Key Account Management...Contract Evaluation...Project Management...Program Management

Operations Management: Employee Recruitment, Training & Performance Evaluation...Critical and Strategic Planning...Budget Preparation & Administration...Employee Benefits Administration …Mentoring Award…Workflow Analysis & Reorganization...Policy and Procedures Development/Documentation...A/R, A/P, Accounts Maintenance & Audit...Implementation Management/Full Life Cycle…Systems Analysis and Problem Resolution...Mainframe and PC Systems Support and Management...User/Programmer Liaison...Test and Audit Criteria Management...Model Office Management...Systems Testing…Technical Support

Sales/Marketing: Market Analysis & Forecasting...Innovative Sales Plan Development...New Account Prospecting and Development...Competitive Activity Evaluation...Pricing Strategy Formulation…National Leader Core

Experience: Dedicated to providing direction and management to Enterprise Quality Assurance and Testing organizations. Interested in multi - year, contract to hire or direct hire opportunities.

AREAS OF KNOWLEDGE:

Testing Types: Alpha Test, Beta Test, White Box, Gray Box, Black Box, Ad Hoc Test, Age Test, Regression Test, Unit Test, IST (SIT), UAT, Negative Test, Functional/Smoke Test, Usability Test, End to End testing.

SDLC Models Familiarity: RAD, JAD, RUP, Waterfall, limited Agile

Operating Systems: OS, DOS, Windows 95, 2000, Windows NT, Windows XP, Vista, 7

Systems: IBM, Raytheon, COMPAQ, DTK, HP, ASA, PMSC, Trident, Galaxy, GENELCO, PROCESSOR 1, WGS, IMG Enterprise, ProPBM, ProServ

Applications: MS Office Suite 2007, MS Project, Windows 3.1, 95, 98, Lotus Notes, Sametime, Instant Messaging, IM, Outlook, WordPerfect 5.1,6.1, Lotus, Easyflow, Access, Excel, Project Workbench answer db, Proprietary Insurance, Financial and Accounting Management systems

Tools: CICS, TSO, dBase, File Structure, JCL

Products: CAP, CAS, CASII, ADMIN, Life Comm, Group Comm, Examiner, Claimcheck, Letterwriter, Sabre, Reflections, SQL assist, DataFlex, Insight, MS SQL 6.5, 7, IMS, ISMI, Mercury Test Director, Mercury Quality Center, Star, SAR, Rational ClearQuest, Req Pro, IBM Rational Test Manager/Manual Tester, Squirrel, Eclipse Test Harness

Business management strategies: CMMI, Six Sigma

PROFESSIONAL EXPERIENCE:

Software Quality Assurance Program Manager

Confidential

Responsibilities:

• I provided medical and transitional care, execution and finalization of their estate, financials, accounting, all legal, medical and executor matters.
• With the passing of my parents, I am interested in returning to a career path in enterprise quality management.
• If my skill set would be an asset to your organization, please contact me.

Confidential, Mason, Ohio

Software Quality Assurance and Test Program Manager

Responsibilities:

• Provide direction, lead and coordinate testing and quality assurance activities for large key initiatives within Systems Performance Engineering. Applications/systems include FACETS, WGS, ACES, NASCO, STAR/QCARE, AMISYS/CHIPS, CS90, D950, UNICARE, HealthLink, OASYS, MACHIGONNE, and Medicare.
• Manage and coordinate multiple projects including development of the test strategy, working with multiple project teams to ensure testing scope, schedule and resources are effective.
• Coordinate systems performance testing with project Architect, PMs, Test Managers, Test Leads, Technical Analysts, Business Analysts and Testers
• Schedule testing times that coordinate with base projects and availability of automated testing tools used within SPE.
• Actively participate in meetings and discussions regarding BRDs, BTRDs, Test Plans, Design, Development, Unit Testing, SIT, UAT/Regression, E2E, Implementation Dates and Run Dates.
• Review project charter, business and technical requirements, project plan and test plans to determine if systems performance testing is required and when to engage.
• Establish and retrieve details for performance strategy.
• Monitor project hours and time allotted for team members.
• Establish and review metrics.

Confidential, Mason, Ohio

Software Quality Assurance and Testing Manager

Responsibilities:

• Provide direction and manage design of test methodology for multiple enterprise pharmacy programs launching together and by phase for Confidential transaction.
• Establish quality assurance standards through metrics reporting, defect resolution, risk management, test planning, and resource management.
• Monitor definition and ensure completion and execution of test plans, coordination of Requirements Traceability Matrix, test cases, SOX approvals, test evaluation summary, performance status and test metrics.
• Facilitate Lead meetings to include Project Managers, Project Leads, BAs, and testers.
• Ensure compliance to company standards based upon SDLC and testing life cycle.
• Manage and support quality assurance and testing activities for high profile pharmacy business acquisition close decision.
• Perform testing oversight and coordination for multiple projects to include rate tables and variables, certification, data warehousing, finance, supplemental requirements, and reports and feeds to close.
• Develop test strategy, test project plan, timelines, formats, forms and interfacing documents to acquisition partners and establish and maintain all relationships.
• Schedule and chair defect and status meetings.
• Manage and provide direction to onsite and offshore teams.
• Ensure test environments and data requirements for test cases are specified.
• Oversee and manage LOB's in the creation of test plans, RTM's, test scenarios and test cases.
• Manage, log and resolve defects through tool, Rational Clear Quest, Test Director, Quality Center or manually.
• Follow up defect resolution through project IT coding changes by user retesting
• Review test plan and test evaluation summary document.
• Hold walkthrough meetings.
• Establish and provide test metrics.
• Determine training needs and arrange resources.
• Write SOX approved test documents for approval and signoff.
• Facilitate user ID’s and access to testing regions.
• Coordinate use of tools required to execute and validate test cases.
• Review business and technical requirements.
• Provide gap analysis review and advise additional test scenarios required.
• Meet with user group management, line of business leads and technical teams.
• Coordinate testing and interface with all PBM acquisition close projects.
• Establish and maintain coordinated relationship and testing with all Pharmacy and Adjudication applications.
• Continual coordination of Confidential releases with PBM version updates
• Manage difficult business resources through exceptional soft skills.
• Build relationships, mentor and direct testers, business users, SMEs and Project Managers.
• Resolve testing interface issues with internal project management and acquisition partner.
• Coach, direct and mentor teammates.
• Identify and manage risks.
• Identify lessons learned and recommend streamline improvements.
• Manage and audit test team documents.
• Provide resolution to program interface issues through global concepts by working with any and all departments and levels within the company and acquisition partners.
• Utilize, maintain and monitor SharePoint tool.

Confidential, Charlotte, North Carolina

QA Manager

Responsibilities:

• Independent quality assurance contractor for consulting firm engaged in providing general contracting for multiple rehabilitation projects at Confidential, Florida.
• Review and ensure adherence to guidelines of state quality standards related to contractor employment.
• Review and advise insurance needs and state required weather related structure code adherence to homeowners, condominium associations, celebrity home tear-downs, and relevant real estate.
• Perform pre-audit and accounting reviews.

Confidential, Columbus, Ohio

Test Manager/QA Manager

Responsibilities:

• Manage and support testing effort for new budget and planning web application.
• Review and approve product test strategies including direct expense, travel and expense, reporting, security, salary and benefit, contracts, and volumes implementations.
• Manage and provide direction for testing efforts with up to 200 global, offshore, and internal resources.
• Interface throughout all levels and functions of organization related to Global Finance.
• Liaison, coordinate and conduct testing efforts with IT and LOB testing teams and user groups.
• Escalate and manage critical testing issues to include testing plans, test scripts, and determination of severity and statuses of defects to support testing decisions.
• Extensive use of Test Director/Quality Center 9.2.
• Monitor testing data and review test scripts/steps.
• Manage and coordinate offshore uploads of excessive testing data.
• Manage and coordinate resources.
• Coordinate and document test strategy and planning on an immediate basis.
• Facilitate meetings with development, line of business and interfacing testing teams.
• Manage project timelines and projections.
• Clarify and report testing outage timeframes to lines of business and user groups.
• Track and manage Quality Center reporting of test plans and defect statistics for senior management.
• Hold review meetings for severity, priority and defect discussion.
• Liaison to determine performance, unit, Integrated Systems Testing and User Acceptance Testing timeframes and coordinate downtime with interfacing applications.

Confidential, Dayton, Ohio

Senior IT Analyst

Responsibilities:

• Perform end to end testing for new product implementation for company owned and operated gasoline and convenience stores.
• Meet with business users (store managers and employees) to determine current and improved workflows for ordering, register, P&L, accounting, lottery machine, hard goods and petro.
• Deliver requirements and integrate into Confidential technology.
• Determine gaps and resolve interface issues.
• Meet with Confidential and Speedway Subject Matter Experts to determine systems integrity for implementation.

Confidential, Columbus, Ohio/Ft Worth, Texas

Test Coordinator

Responsibilities:

• Manage and coordinate release test functions, tasks, change controls, Mercury Quality Center script input defects, resolution reporting for company wide applications involved in implementation of Enterprise Releases through conversions and mergers, and additional projects.
• Utilize Test Director requirements, test plans, test lab, defects and reporting modules.
• Establish and manage execution schedule for testing and install.
• Establish implementation schedule for install.
• Perform quality assurance and coordinate statement analysis, design and application software testing.
• Daytime on call for Peregrine tickets
• Maintain integrity of Test/Production environment through quality assurance.
• Audit task completion and updates for interfacing applications.
• Identify and review change controls.
• Meet with user group, technical and LOB teams, generally through “dial in” meetings.
• Schedule and chair cycle testing progress and operational readiness meetings.
• Document composition, output, print, barcode functioning, enclosure, insertion requirements and options for mass mailing in financial banking output systems enterprise.
• Resolve business needs and requirements for output systems, interfacing applications and lines of business.
• Develop and maintain thorough understanding of customer/client group business needs from a technical and functional perspective.
• Capture and document business requirements, gaps, write test scripts, perform regression testing.
• Assist programming with document mapping.
• Design and update prototypes/mockups.
• Liaison to technical systems, business user group, and interfacing lines of business.
• Strong research, interpretation, analytical skill and global concept.
• Full SDLC, requirements, gaps, testing, conversion and implementation knowledge.
• Prepare and deliver Output System’s application overview to new employees, and train.
• Mentor future Test Coordinator(s)

Confidential, Los Angeles, California

Senior IT Business Systems Analyst

Responsibilities:

• Systems analysis for Confidential conversion and implementation.
• Use of specified proprietary project methodology in defining test criteria, test scripting, automated testing procedures to support design efforts.
• Model office, unit, and regression testing for submitted system and user group “problem and enhancement requests”.
• Identification and analysis of industry business process and workflow improvements using written specifications for functional requirements.
• Liaison to programmer analysis through understanding of user business needs.
• Coordinate and lead user meetings.
• Prioritize user issues and requirements.
• Test and maintain quality and integrity of integrated systems.
• Defining business needs and gathering, writing business specifications to encompass all interfaces and business unit compliance.
• Project management methodology documentation, preparation of operations bulletins, and user training documentation.

Confidential, Cincinnati, Ohio

Southwest Regional Sales

Responsibilities:

• Independent consultant and contractor.
• Consulting software sales/marketing for bar coding systems technology and identification scanner devices corporation.

Confidential, Dallas, Texas

Manager, Project Lead, Senior Business Analyst, Consultant

Responsibilities:

• Client site operations management.
• Ensure the development and adherence of standard operating procedures in support of all functions lines of business.
• Direct implementation and execution of business specific test plans through management of Model Office.
• Coordinate consistent and accurate application of client directed business rules.
• Resolve interpretations with Senior Management team.
• Mentor and develop personnel and contractors.
• Streamline workflow processes through understanding of business requirements and product knowledge.
• Chair weekly maintenance meetings with response to issues.
• Identify, escalate, and delegate projects as required.
• Coordinate month end reporting with Finance and Accounting, Operations and DBA.
• Provide ongoing refinement of applications.
• Manage production integrity for accounting systems, user training, and documentation.
• Practical and functional application of systems integration and life cycle methodology.
• Represent Career Advancement Program
• Consultant for all start up procedures for new group insurance division.
• Ensure data conversion, system testing, user acceptance.

Confidential, Dallas, Texas

Manager, Third Party Administration

Responsibilities:

• Manage the transition and implementation of new TPA business, customer service, and data entry in Managed Health Care environment. Products include health, life, vision, dental, point of service and occupational health.
• Manage and monitor call center operations, call logging, response time and issue resolution.
• Liaison to IT, Sales and Marketing and all interfacing to matrix departments.
• Develop and implement operating and capital budgets.
• Report statistical data to Senior Management.
• Develop personnel.
• Assist in design, structure and rate proposals for renewals of physician, hospital and affiliate provider agreements, and policy interpretation.
• Develop functional operations necessary to administer claims services for new lines of business.

Confidential, Dallas, Texas

Sales Representativ

Responsibilities:

• Underwrite individual Long Term Care policies. Captive agent, commission scale.