EXECUTIVE SUMMARY:

• IT Professional with over 7+ years experience in Quality Assurance Testing, Analysis and Documentation of Web Based projects, Client/Server and Legacy Systems in industries such as Financial Services.
• Experience in the Full Life Cycle of Software Engineering, Business Requirements Analysis, Design, Development, Testing, System performance analysis and Documentation.
• Experience in testing and QA of various web - based, object-oriented, client-server and multi-tier applications.
• Proficient in Manual and Automated testing on Windows and UNIX platforms.
• Knowledge of Rational Unified Process (RUP), Rational Rose, Requisite Pro, AGILE(Scrum) and various Software Development Life Cycle (SDLC) processes and methodologies
• Carried out Back-End Testing using complex SQL queries.
• Experience in analyzing the python codes in the application and the way code is used to handle the web services within the system integration.
• Strong experience in developing Test Plans and Test Cases using requirements and design documents while specifying Testing Overview, Approach, Strategy, Scope, Roles and Responsibilities.
• Extensive knowledge of Salesforce.com implementation cycle in Sales, Service, and Support modules.
• Excellent relationship builder with exceptional partnership capability across organizational boundaries at all levels.
• Experience in designing of custom objects, custom fields, page layouts, custom reports.
• Experienced in customizing Standard objects: Accounts, Opportunity, Contacts, leads, campaigns, cases, leads, Reports and Dashboards.
• Configured and maintained user security permissions in compliance with organizational needs.
• Proficient on Execute and deliver clean system configuration and development, data loads, setting up and managing security and user permissions.
• Extensive experience using Salesforce.com Administration, Territory management, Creating Roles, Profiles, Page Layouts, Workflow Alerts, Actions and Approval Workflow Data Validation.
• Sound knowledge of Software Development Life Cycle (SDLC).
• Experience in REST services in Web services testing, validating the data requests for different data types and the responses
• Extensive experience in developing and executing Test Cases, Test Scripts, Test Reports and Documentation for Web, client/server and ERP applications
• Experience in Salesforce Testing and Administration spanning all facets of package software and SaaS application implementation.
• Experience in mainframes technologies like COBOL, JCL, DB2
• Expert in Functional Testing, GUI Testing, Navigation Testing, Interface Testing, Regression Testing, User Acceptance Testing, Smoke Testing, System Testing, Performance testing and Stress Testing.
• Proficient with using UNIX operating system and shell scripting.
• Extensive experience in Database Testing and Data Driven Testing.
• Experience with the environment with QC, QTP, Load Runner, Performance Center, Win Runner, UNIX, LINUX, JAVA, GUI, UC4, WEB Testing, as well as SQL and MS suite.
• Analyzed Enhancement Requests and Modification Requests.
• Well versed in using Defect Tracking Tools including Mercury Quality Center and Test Director.
• Involved in developing and maintaining Test Matrix and Requirements Traceability Matrix and performing Gap Analysis.
• Good Team player with the ability to lead, manage and work independently in a time sensitive environment.
• Excellent communication, presentation, interpersonal and time management skills.

TECHNICAL SKILLS:

Salesforce Technical: Apex Language, Apex Classes/Controllers, Test Classes, Apex Triggers, Visual Force (Pages, Component & Controllers)

Standard objects, Apex Data Loader: AppExchange, Force.com IDE, Eclipse, SOQL, SOSL

Custom objects, SControls: Analytic Snapshots, Sandbox development and Testing, Sales

Web Technologies: HTML, XHTML, CSS, XML, Java Scripts, shell, Web Services, SOAP UI, WSDL.

Operating Systems: Windows XP/2003/2000, Windows 2K/2003 Server

Tools: Oracle SQL Developer, SQL*Loader, Putty, Toad, SQL*Plus, MS visual Auto studio, DB system and Eclipse IDE.

ETL Tools: APEX Data Loader, Informatics Power Center, Informatics Data Quality.

PROFESSIONAL EXPERIENCE:

Confidential, Hoboken, NJ

Sr. QA Analyst

Responsibilities:

• Worked in a fast pace environment which follows agile scrum methodology where I tested throughout the sprint, attended sprint planning sessions, daily stand ups, met developers for short hand off demonstrations and attended sprint retrospectives.
• Great knowledge in observing details and analyzing the test scenarios by interpreting the user stories assigned to the sprint and raise bugs in JIRA.
• Reviewed Test Cases and Test Plans and contribute to Testing Strategy.
• Customized Salesforce fields, page layouts, record types, reports and dashboards.
• Configure Salesforce and marketing cloud integration user along with configuration in Salesforce.
• Followed Agile Scrum methodology that included iterative application development, weekly Sprints and stand up meetings.
• Involved in Salesforce.com Application Setup activities and customized the apps to match the functional needs of the organization.
• Responsible for performing administrative functions in Salesforce CRM like creation and modification of pick lists and lookup fields.
• Experience in Sales Force Testing and Administration spanning all facets of package software and SaaS application implementation.
• Involved in all standards ERP SDLC activities like Functional Testing, System Integration Testing, User Acceptance Testing, Preparation of material, and conducting actual User testing.
• Designed the solutions for business and technical requirements by customizing various standard objects of SalesForce.com (SFDC).
• Provided technical expertise and best practices for SFDC development.
• Report the defect to the IT team and work with technical resources to discuss and troubleshoot issues.
• Involved in the defect review meetings with the developers and business team.
• Configure JIRA and Salesforce for the projects and track all the defect, Enhancement request into JIRA and Salesforce.
• Decompose user stories into use cases in JIRA and participate in technical design development, sprint planning
• Crucial member in review meetings to help the QA team in triaging and providing necessary inputs to write the test scenarios
• Good knowledge on SQL and performed database testing
• Developed test scripts from scratch for automating the regression suites using Selenium WebDriver
• Expertise in using Element Locators like Firebug, Fire path and Selenium IDE for identifying web elements.
• Performed web service testing using SOAP and REST API
• Published and tracked test results, communicated test execution status, arranged UAT with the stakeholders, gave sign off to roll out application in the market.
• Experience in Cross Browser and Platform Testing.
• Tested the various Web Services Oriented Architectures (SOAs), REST (XML, JSON) service validation and Spanning across various web services using SOAP and WSDL across various applications.
• Extensive working experience on different browsers like Firefox, Google Chrome, Internet Explorer, Safari and Opera.
• Performed Mobile Testing using emulators.
• Strong understanding of core Salesforce administration and functionality, including data objects and data models, with ability to troubleshoot wide variety of issue
• Customized Salesforce, including custom objects and fields, page layouts, reports and dashboards, profiles and sharing rules, workflows and approval processes
• Experience in configuring Salesforce elements, including custom objects and fields, page layouts, reports, profiles, sharing rules, workflows and approval processes
• Experience in migrating data to and from Salesforce using Data Loader
• Develop and maintain reports and dashboards
• Collaborate with Technology to create profiles, groups & permission sets.
• Provide first-level support to teams across the department including user administration, issue identification and issue resolution

Environment: Manual Testing, HP QUALITY CENTER, CRM, ERP, SQL, SAAS, SOAP UI, Salesforce, Oracle/Unix, Agile.

Confidential

Sr. QA Analyst

Responsibilities:

• Worked closely with Business Analysts and Developers to gather requirements in order to formulate the test plan.
• Performed Black Box Testing of the application to better understand the functionality of the application.
• Prepared Test cases according to the requirement.
• Involved in creating test strategies, status reports and test timelines that clearly communicate to business owners the history of UAT testing activities and results
• Defined the Scope of testing for User Acceptance Testing. Developed detailed test conditions. Supported documentation across extended testing team as directed by UAT Manger.
• Involved in analyzing Business Requirements (BRS) and based on the business requirements finalized the test plan and defined the Test Cases and written the test scripts for SAAS Automation using Selenium Web Driver.
• Performed the web services testing, validated the requests and responses in the xml formats.
• Validated the WSDL, in SOAPUI, validated the connectivity with database.
• Analyzed the logs/log file for the test executed in the web services/SOA
• Created test plan and test cases for back end testing from the business requirement.
• Created and executed SQL queries using Relational Database.
• Used HP Quality Center to execute the test cases, track execution against the plan during testing and manage defects from inception to resolution.
• Assisted the business analysis team in preparing the Functional Specifications document
• Prepared Test Plans and Test Cases based on the business requirements
• Performed Functionality Testing of the application manually
• Performed end to end testing manually.
• Performed SOA / Web Service testing using SoapUI.
• Created Data for XML Requests in SoapUI.
• Conducted Smoke Testing of different Applications using SOAPUI.
• Analyzed the python code that is used to handle the web services execution and the responses from the web services.
• Involved in Back End testing using SQL Queries on Oracle Database
• Created SQL queries within UNIX environment to automate the back end testing.
• Performed Security Testing by writing using Positive and Negative Testing approach to ensure appropriate user authentication
• Performed Regression Testing after the defects have been fixed to ensure no further effect on other functionalities.
• Participated in Walkthroughs and Inspection meetings to review

Environment: Quality Center, Oracle 9i, Windows 98/2000/XP, HTML, SQL, SOAP UI, Clear Quest, UNIX.

Confidential

QA Test Lead

Responsibilities:

• Involved in creating Test Plans for the different aspects of the project according to the business specifications in coordination with the QA lead and project manager
• Working with Salesforce.com platform and related applications
• Serve as the test lead for multiple Salesforce.com-based strategic initiatives
• Involved on test script development, execution and cross team coordination
• Involved in the Financial Services sector and/or a customer contact center environment is ideal
• Involved in working within an Automated Framework and development of automated scripting
• Experience leading large, multi-faceted software testing efforts preferred. Experience managing/testing the integration of multiple cloud/SaaS applications is preferred
• Logged defects in Qtest and verifying all the cycles of the defect that I am responsible for.
• Configure Salesforce and marketing cloud integration user along with configuration in Salesforce.
• Tested the Flex applications, Web Applications, CRM and ERP Applications.
• Involved in Salesforce.com Application Setup activities and customized the apps to match the functional needs of the organization.
• Responsible for performing administrative functions in Salesforce CRM like creation and modification of pick lists and lookup fields.
• Designed the solutions for business and technical requirements by customizing various standard objects of SalesForce.com (SFDC).
• Performed UAT, Positive, Negative and Boundary testing using the approved test cases.
• Involved in creating test cases for regression testing and assist test lead during the testing activities.
• Analyze test cases and defects being loaded in Qtest by QA teams to ensure the link entities and accuracy of data.

Confidential, Cherry Hill, New Jersey

Test Lead

Responsibilities:

• Involved in creating Test Plans for the different aspects of the project according to the business specifications in coordination with the QA lead and project manager
• Logged defects in HP Quality Center and verifying all the cycles of the defect that I am responsible for.
• Configure Salesforce and marketing cloud integration user along with configuration in Salesforce.
• Tested the Flex applications, Web Applications, CRM and ERP Applications.
• Involved in Salesforce.com Application Setup activities and customized the apps to match the functional needs of the organization.
• Responsible for performing administrative functions in Salesforce CRM like creation and modification of pick lists and lookup fields.
• Designed the solutions for business and technical requirements by customizing various standard objects of SalesForce.com (SFDC).
• Tested application integration with ERP application.
• Performed UAT, Positive, Negative and Boundary testing using the approved test cases.
• Involved in creating test cases for regression testing and assist test lead during the testing activities.
• Analyze the requirement coverage and traceability to ensure the testing coverage.
• Analyze test cases and defects being loaded in QC by QA teams to ensure the link entities and accuracy of data.
• Managed users, Public Groups, Profiles, and Roles within the Salesforce CRM designating access to the applicable user within the user hierarchy.
• Responsible for the creation of custom Apps, and Reports using the Salesforce CRM cloud computing model.
• Validated SAP ERP data such as invoice, billing and order and TSYS data in the database.
• Worked on various Salesforce.com standard objects like Campaigns, leads, Accounts, Contacts, Opportunities, Products, Cases, Solutions, Reports and Dashboards.
• Responsible for all the activities related to configuring Data Loader, uploading data in CSV files intoSalesforce.com, checking for the correctness of the data.
• Supported existing Development/QA/UAT/Production environments and ensure smooth working order Product deployments, patches, and hotfixes Investigating customer performance issues Implementing proactive monitoring and improving existing monitoring System log analysis Securing infrastructure and participate in security reviews Writing scripts to automate repetitive tasks
• Implemented automated local user provisioning instances created in AWS cloud.
• Created Python scripts to totally automate AWS services, which includes web servers, ELB, CloudFront distribution, database, EC2 and database security groups, S3 bucket and application configuration, this script creates stacks, single servers, or joins web servers to stacks.
• Used WAM system to connect the legacy apps to the Cloud.
• Involved in analyzing Business Requirements (BRS) and based on the business requirements finalized the test plan and defined the Test Cases and written the test scripts for SAAS Automation using Selenium WebDriver.
• Leveraged AWS cloud services such as EC2, auto-scaling and VPC to build secure, highly scalable and flexible systems that handled expected and unexpected load bursts.
• Build out server automation with Continuous Integration - Continuous Deployment tools like Jenkins/Maven for deployment and build management system.
• Analyzed current cloud services governance and management market dynamics and augmented existing SaaS capabilities to address IaaS and PaaS governance opportunities in AWS
• Validated the web responses for the web requests via SoapUI, in xml format.
• Validated the WSDL in SoapUI, performed batch testing.
• Performed database testing, executed the test cases.
• Prepare various Test environments and manage Test Data. Execute batch processes in Mainframes
• Coordinate with QA team to manage and update the missing parameters of test cases and defects in QC.
• Performed Manual Testing to test the usability of the application
• Conducted GUI testing to test the appearance and properties manually.
• Performed Smoke Testing, Sanity Testing.
• Analyzed the python codes in the application for the web services and the way web service is handled via Python code
• Migrated survey data, csv, excel files to Salesforce using Data Loader, Salesforce inbuilt custom importer.
• Created custom objects, apps, roles, profiles & page layouts etc.
• Refreshed Salesforce Sandbox periodically.
• Worked with Salesforce.com Premier technical support.
• Was involved in users to use Salesforce.com.
• Data mining on defects, test cases, requirements as required by the team.

Environment: Quality Center/ALM, Agile, Oracle, SQL, ERP, Java, JCL, CRM, SAAS, Salesforce, Java Script, HTML, QTP, DB2, Windows NT/2000.

Confidential, Owings Mills, MD

Sr. QA Analyst

Responsibilities:

• Created Functional Requirements Documents (FRDs) for Robotic Process Automation project based on business process design discussions with business stakeholders.
• Involved in all phases of Software Development Life Cycle including design, development and creating test cases.
• Solid design, coding, testing and maintaining the RPA’s (Robot’s).
• Identifying and debugging the errors using Error Handlers.
• Interacted with window application and created an object and interacted all the objects in process studio and created work queue and ran the process.
• Interacted with window-based application, called the process into the queues and interacted with mainframe-based application.
• Created and documented test procedures and scenarios for the pre-UAT phases. And supported operational teams during the UAT and rollout phases.
• Created process model for windows-based application using Blue Prism and testing it in the inbuilt control room provided by Blue prism.
• Worked on Integrating applications like (Web, Services, Mainframe, MS Office, GUI, Outlook etc.) using workflow, automation tools (Blue Prism & AA).
• Managed users created and assigned roles to users using Identity Access Management provided by AWS.
• Assessed in defining end-to-end robotic process automation development and strategy.
• Developed the project using agile methodologies and Test-Driven Development.
• Worked with database SQL Server.

Environment: RPA, Blue Prism V-5.0, .NET, VBA, HTML, XML, CSS, SQL Server, Visual Studio,SharePoint.