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Manager, Quality Assurance / Release (consultant) Resume

Brentwood, CA

SUMMARY:

  • Software Quality Assurance, Project Management professional with 15+ years in the IT environment.
  • I have joined and help to build IT departments, advocating proven methodologies and Governance in Web, Oracle, WMS, eCommerce, ERP, Retail, Finance and Data Securities framework.
  • I am looking to use my experience, dedicated teamwork, flexibility and effective communication to add comprehensive knowledge and Best Practice to your team and have personal growth pushing to achieving objectives.
  • QA and BSA in Finance, Oracle, Oracle EBS, Apps, ERP, Mobile Device, XML, SQL, Visual Studios, Data Warehousing, WMS, Microsoft Dynamics CRM, Salesforce, Web, DBMS, and Windows environments.
  • Smoke, Unit, Functional, System, Integration, End - to-End, Regression, Load, Stress, Performance and UAT.
  • Experience using tools JIRA, TestRail, Bugzilla (Admin level), Team Foundation Server (TFS) Spira, and others.
  • Testing with middleware and Web Services/API tools BPEL, ESB, BizTalk, SOAP UI, Postman and others.
  • Mobile device testing iOS, Android, Windows and tablet. Experience with Logcat, iTunes, Eclipse, .bat files and testing in #G network speeds and WIFI. Knowledge of Emulators and Simulators.
  • Experienced QA of Java, JavaScript, SQL, C#, C++, Objective-C, PHP, Python and other programming languages
  • Experience with tools Selenium IDE, HP Quality Center and Unified Functional Test and others.
  • 4+ years IT-Business Analyst experience, information gathering from multiple departments and outside vendors to compose effective Functional Requirements, Technical Specifications, Legal and End-user documents.
  • Specialist in writing IT documentation: Test Plans, Test Metrics, Test Cases, Functional Requirements, Technical Specifications and Impact Analyses used by IT and company departments.
  • Extensive participation in both Agile and Waterfall Development environments. Identified Methodologies, Principles, Storyboards, Opportunities and Scrum tools to best fit SDLC or ALM practices.
  • Technical Support for Internet, Client/Server, Business, Education and Entertainment software.
  • Over 10 years QA experience in a Management, Sr. or Lead role.
  • Team member on over 60 projects across a broad array of industries and disciplines.
  • Managed and mentored teams of 20+ analysts with staff Onshore, 3rd Party and Offshore including 5 countries.
  • Project Management of large scale distribution center and system integration effort with multi international teams.
  • Expert knowledge of QA processes, approaches, methodologies and the Software Development Lifecycle (SDLC).
  • Growing Quality Assurance teams, evaluating and implementing QA practices and appraising potential new hires.
  • Demonstrated full capacity to perform all QA and BA tasks for ERP applications and CRM projects.
  • Writing Test Plans and Test Cases for Multi-tier / N-tier applications, DBMS, Internet, Client/Server, Data Migration, Point Of Sale, Business, Education and Entertainment software environments.
  • Skilled in managing employees and productivity with efficiency and strong character.
  • Excellent Communications Skills written, verbal, listening or presentation for coworkers and business partners.
  • Experience testing on Macintosh OSx and Safari browsers.
  • Effective project management and team coordination for commercial products.
  • Vast experience working with Development, Project Management, Support and other company departments.
  • Strong ability to identify and anticipate problem at the earliest time.

EMPLOYMENT HISTORY:

Confidential, Brentwood, CA

Manager, Quality Assurance / Release (Consultant)

Responsibilities:

  • QA process, issue and progress reporting, defect evaluation and code deployment across all environments.
  • Implemented QA processes, concepts and formats meeting project needs, currently adapted as standard.
  • On-hand validation of functionality, User Stories, systems integration and issue resolution.
  • Managed onshore (multi-location) company resources and activities in conjunction with offshore development teams for adherence to process and meeting scheduled deliverables.
  • QA and Project Management of code release process and validation with a multi-international team.
  • Worked with Customer facing teams to better understand their needs and drive software solutions to that end.
  • System, Salesforce, Seaware. Reporting, CRM and Customer support integration.
  • 24-hour availability to communicate with multiple teams internationally and for task execution.

Confidential, Culver City, CA

Business Analyst/QA

Responsibilities:

  • BA and QA Lead working w/ Production finance, reporting and contract management applications.
  • Primary PoC for SME’s, end-users and Management for work organization in conjunction with Tech Leads.
  • Review Enhancements/Defects with end-users to prioritize and estimate QA/Dev effort and schedule releases.
  • Defined and integrated QA process, status tracking (JIRA - TestRail), defect triage, reporting and regression.
  • Lead QA efforts for identifying critical path test cases for automation of legacy software and new functionality.
  • Wrote Functional Specifications to meet the needs of the business and end-users.
  • Worked closely with offshore Dev and QA teams providing clarification during the SDLC.
  • Perform functional, regression, integration testing and UAT with end-users in their testing and review efforts.
  • Execute and management of weekly status reports to company executives.
  • Lead off-hours meetings with offshore teams to review requirements, provide clarification and task priorities.

Confidential, Beverly Hills, CA

Quality Assurance Lead (Consultant)

Responsibilities:

  • Lead internal testing and analysis efforts for the Voting Project for the 86th and 88th Academy Awards.
  • Implemented and administrated defect tracking tool (Bugzilla) to report, track and successfully triage issues.
  • Created Specifications, Test Plan and Test Cases for CRM and three online applications.
  • Gathered needs from IS execs and used them to structure and implement Governance and Best Practices.
  • Met 100% of QA deadlines by outlined test schedule and coordinating efforts for 40+ resources.
  • Outlined test schedule and coordinated test efforts for 9 external teams including QA, BA, Dev and PM.
  • Reported weekly team and Bi-weekly Executive Steering Committee Status enabling all project members to have a clear picture of overall “Project Health”.

Confidential, Santa Ana, CA

Lead QA Engineer (Consultant)

Responsibilities:

  • QA Lead for specialty insurance company working in a Domain Driven Design .NET, API and SQL environment.
  • Mortgage Insurance industry testing focusing on Coverage Deficiencies, Loan Policies and Lender Risk Periods.
  • Lead QA team of onshore/offshore resources across multi-platforms for all testing activities.
  • Test management using Microsoft Visual Studios, Test Manager, TFS, SQL and other tools.
  • Created daily status reports for Sr. PM detailing activities completed and Issue triage progressions.
  • Worked in an Agile environment with Development, BA, Scrum Masters and other program resources.
  • Authored Test Plans, Test Strategies, Test Cases and planned and organized Automation efforts.

Confidential, El Segundo, CA

QA Engineer (Consultant)

Responsibilities:

  • Project QA testing of mobile applications for platforms iPhone, iPad, iPod and Android phone and tablet.
  • Identified device and OS/iOS coverage needs and coordinated test execution.
  • Created daily status reports for Sr. Management detailing activities completed and Issue triage progressions.
  • Worked closely with development to identify build requirements and perform issue analysts.
  • Review project scope and plan test phases and resource allocation.

Confidential, Beverly Hills, CA

Lead QA Analyst (Consultant)

Responsibilities:

  • Coordinated and Lead QA for Broadcast and Programing applications on the “ Confidential ” channel launch.
  • Identified QA, BA and Dev tasks to prioritize and coordinate testing efforts Advertising and Commercials across 5 integrated systems with simple to complex data sharing points in various stages of development.
  • Worked with Program executives and End Users to identify specific job needs, hindrances and workarounds.
  • Created QA and BA documentation covering standalone and multi-system integration functionality.
  • Organized and lead testing activities for standalone and multi-system integration in large group efforts.
  • Reviewed defects identified during testing, pushed for resolution and planned regression efforts.

Confidential, Santa Monica, CA

Manager, Quality Assurance, ERP / DW.

Responsibilities:

  • QA Manager for a Marketing, Fitness & Nutrition Company in ERP and BI/Data Warehousing environments.
  • Oversaw all QA efforts for the Oracle EBS, BI / DW, CRM, Middleware, 3PL and Interface applications.
  • Grew the QA department from 12 to 40+ onsite analysts and engineers with skillset that met growing needs.
  • Coordinated efforts with multiple Onshore and Offshore teams in India, Great Brittan, Columbia and Mexico.
  • Created testing documentation, reporting and strategy, surpassing performance expectations of Business partners
  • Mentored team members regularly held performance evaluations and conducted career planning sessions.
  • Project review for forecasting effort, resource allocation and test duration.
  • Identified team strengths to ensure the best personnel is working on projects that meet their strong suit.
  • Managed internal communications between QA, PM, Engineering, Operations and other Business units.
  • Created Project Strategy outlining approach, execution, deliverables and reporting practices.
  • Actively engaged IT groups and Business partners to increase communication effectiveness involving QA
  • PM in launching WMS facilitating Distributions and Customer Service in UK, expanding to 10+ countries.
  • Assigned the Project Manager role in the absence of the PM Director for a U.K. Launch.
  • Traveled to U.K. partner's venue to review warehousing capacity, industry knowledge and overall compatibility.
  • PM & QA Manager for Integration of Order and Inventory systems interacting with an external 3PL and CRMs.

Confidential, City of Industry, CA

Lead QA Engineer / Business Systems Analyst

Responsibilities:

  • QA and BA for a retail company with 800+ stores in ERP, WMS, Lawson HCM, POS, DB, SQL, Web and UI.
  • Wrote and executed Test Metrics, Plans and Cases for QA efforts covering multiple platforms and interfaces.
  • Composed and presented status reports, oral and written, to supervisors, company executives and end-users.
  • Trained Testers and End Users that have never used in-house applications to work with them effectively.
  • Business Analyst for applications concerning inventory tracking, warehouse management and accounting software
  • Information gathering to compose Functional Requirements and Technical Specifications documents.
  • Lead multi department testing and product evaluation efforts to insure thoroughness of test.
  • Defined and carried out all QA and BA aspect for the ERP application, CRM project and WMS implementation.
  • Testing and implementation of Torrid’s Loyalty Program, tracking members purchase and billing information.
  • Total testing of eCommerce, online billing, browser compatibility, web site and integrated components.
  • Detailed Point Of Sales system testing including SKU and Pricing population, all POS transactions and TLogs

Confidential, Culver City, CA

QA Tester

Responsibilities:

  • Quality Assurance and testing of video game consoles, personal computer games and educational software.
  • Wrote, assigned, and carried out test plans and cases for over 10 bestselling video games educational products.
  • Defect reporting, tracking and regression testing.
  • Testing of peripherals and drivers for hardware and software compatibility.
  • Played active role in administrative decision-making and Project Management evaluating products to be released.

Confidential, Irvine, CA

Lead QA Engineer

Responsibilities:

  • Quality Assurance and testing of Financial, Mortgage and Loan software applications.
  • Setting up test environment and organized testing efforts for individual and team assignments.
  • Hands-on testing of Finance origination based applications, Rules Engines and calculations.
  • Maintain and executed Automated and Manual test cases to ensure accuracy and coverage of all functionality.
  • Substantiated printed materials to ensure all information and calculations were relayed correctly.

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