PROFESSIONAL SUMMARY:

• 3 years’ hands - on experience in UI, API, Database, end-to-end and functional testing of customer facing web/cloud based app/solutions in ‘mobile first’ Agile ecosystem
• Life-time student - practitioner with high quality bar and a deep understanding of black box testing cycles, processes, tools, methodologies, techniques, mnemonics, best practices developed by elite QA society and educated in wide array of business domains
• Skilled in building/executing efficient test deliverables from backlogs, software artifacts
• An efficient user of exploratory testing to capture defects escaped by scripts
• Aggressive and strategic approach to learning technologies, domain and delivering value
• Task prioritizing and time-management in project and test scope, risk evaluation
• Have proven commitment to the craft and flexibility to support the project activities

TECHNOLOGY SKILLS:

Test and defect management: HP Quality Center ALM, Jira, TestRail, Zephyr

Requirement and user story management: Rally, Confidential -Space, PRISM, Wiki, Confluence

Web content management: Adobe CQ5, Touch UI and Classic AEM

Accessibility/Assistive tech Tools: NVDA, JAWS, Voiceover, Talkback, Key navigation

Operating Systems: Windows XP/7 Professional and Enterprise, UNIX/Linux, Mac OS

Mobile platforms: Android, IOS

Office Suite 2010/2013: Excel, Word, PowerPoint, OneNote and Outlook

Programming: Python 3.5, Data Structures and Algorithms

Browsers & addons: Firefox, Internet Explorer, Chrome, Safari and Add-ons/Extensions

Communication apps: Q message, Lync Skype, ATT Connect Conference

Webservice technologies: SoapUI, SOAP, XML, REST, JSON, HTML, APIs

Unix/Linux: Putty, WinSCP

Database: SQL, Oracle SQL Developer, MySQL, relational DBs

UI Test automation: iMacros, Selenium IDE, Selenium Web Driver

PROFESSIONAL EXPERIENCE:

Confidential, Bellevue, WA

UAT Analyst

Responsibilities:

• Provide component and integration, in-sprint story validation, user acceptance, E2E regression testing support with focus on a functionality, UI, usability, accessibility, SEO for Angular JS web site(TMO.com, MyTMO.com), mobile app in 2 week Sprint cycles
• Work with Product Team, Business Analysts, Developers to analyze/understand technical and functional product requirements, and to write acceptance criteria and demo features
• Co-initiated accessibility testing techniques & tools adoption per ARIA, WCAG2(A, AA)
• Author and publish web pages, new components in touch UI and classic AEM/CQ
• Perform cross browser, multi-breakpoint responsiveness testing in physical devices
• Open bugs, analyze problem root-cause with “7 Why” principle, defend until fix/closure
• Communicate the daily status - issues, risks, dependencies escalate blockers to leadership, track progress and manage issue workflow to resolution/acceptance
• Test UI, CSS accuracy using Browser add-ons and extensions against redlines and comps
• Contribute in team SharePoint knowledge base, continuous Agile process improvement
• Actively attend sprint planning, functional grooming, sprint retrospective, bug triage
• Explore the app, support Sprint teams, sanity check and Kanban board retest activities

Confidential, Bothell, WA

SW Test Engineer

Responsibilities:

• Support a new release, regression E2E test execution and defect fix testing to validate strategic B2B Sales Order Data flow through Order Capture, Processing, Management, Provisioning, Activation systems in multi-tier, multi-vendor Agile environment
• Verify Fallout management rules, application interactions, call sequence, data attribute augmentation, exception processing through vendor/client Web Interface Module Apps and SOAP UI, APIs, Rest, Linux log files and relational database tables
• Collaborate with remotely distributed teams and stakeholders to keep testing in progress
• Analyze user stories and business requirements, make test strategy/plans and design high level and detailed test cases, execute TC, and report and triage/track defects till closure
• Generate a defect triage and test execution progress status for the owned track

Confidential, Bothell, WA

SW Test Engineer

Responsibilities:

• Owned QA activities/processes for sub-projects/projects as a domain expert in testing B2C E-commerce website/ATT.com in Waterfall environment with Agile elements
• Effectively conducted a context driven, data driven, risk based and result oriented Functional and System testing; visual Content and dynamic Catalogue testing
• Embraced responsibility for Project, Integration, Pre-production stage, Production Deployment, post Release Warranty/Sustainment and Regression cycle testing
• Detected potential ambiguity, contradicting features and gaps, understood business logic through analysis of Waterfall project artifacts: BIRD (business requirement docs), HLS (high level specs), SRS(system requirement specs), CRD (wireframes)
• Identified test strategy, testable items and regression coverage for inter-impacted projects
• Generated test deliverables, test plan, matrixes and translated features into scripted stories
• Designed, reviewed, fine-tuned, presented high volume maintainable, reusable TCs
• Raised timely data request and validations data through UI web apps and SOAP API calls
• Reviewed and updated over 100 defects daily to ensure correctness of status and owner
• Represented a project in Daily defect triage, status meetings, and war-rooms
• Ensured correct order flow in Backend office, status parameters across multiple downstream systems: Fulfillment, Order gateway, Order capture engine by E2E testing
• Conducted browser compatibility, localization - Spanish language compatibility, Accessibility, Click2Chat and Chat Console, Customer Foresee Survey features testing
• Tested mobile version over physical IOS/Android phone and tablet devices and emulators
• Tested Web Reporting: Adobe Webtrends and Beacon calls, Data Manager against EDD
• Performed charter exploratory testing to improve web site usability and user experience
• Captured production defects towards site optimization and UX design team
• Served as focal point/support for offshore QA resources and onshore stakeholders(system analyst, development, catalogue, content, shared services, defect and data management)
• Achieved a smoother test process by escalating conflictive cases, blockers to business stakeholders, legal team, senior architectures and coordinated follow-up and resolution
• Handled business concerns on status and discussed outstanding risks, mitigation plan
• Supported development queries by providing top priority defects and driving chat rooms
• Proactively validated environment stability and run smoke tests for daily builds and approved fix deployments in various stakeholder communication channels
• Exchanged daily updates, action items on a progress and defect status with offshore team
• Trained offshore juniors on the company process, SLAs in test case management: creation, execution; defect reporting, test data and environment request and validation
• Worked closely with UI Automation team to integrate new features into regression test harness, by identifying automatable test flows and provided clear, master TC, test data.
• Demoed the new release functionality to Business owners, UAT, Production test team
• Simplified some of the data-driven sanity flows with tools like iMacros/ Selenium IDE
• Proposed solutions and advocated acceptable behaviors to fix requirement level bugs
• Completed each testing cycle with minimal cancelled (invalid) defects, UAT defects and production defect escape, met targeted project KPIs

Confidential, Seattle, WA

QA tester

Responsibilities:

• Executed automated smoke, Build Verification, regression testing in SOAP UI
• Tested purchase, refund events and charge operations in Billing, CRM, Partner Center (Product/Company catalogue), CSR (agent assisted) and Self Service (SMS, Web) tools
• Communicated/collaborated with domestic and offshore ongoing support team, developer, and other stakeholders on knowledge share, document review, escalated issues
• Analyzed customer requirements, high-level functional specifications and development notes to identify, escalate and get abnormalities resolved as early as possible
• Designed complex and detailed test scenarios using efficient techniques (decisions table, boundary value analysis, equivalence partitioning, data flow) to cover all priority flows
• Performed test lab set up, synthetic test data creation (mobile offers, merchant, vendor)
• Run baseline testing suite, reproduced bugs, verified hotfixes for client CRs and defects
• Verified relational databases, manipulating SQL statements, operators, keyword and alias
• Investigated log files validate errors in Linux, run batch job scripts and generated reports
• Documented test progress in Traceability Matrix, reported accurate test results and status
• Logged P2, P3 issues, open internal tickets in JIRA and provide reproducible details
• Attended Scrum and Kanban meetings, monthly Entry-Exit meetings, Release/Sprint backlog reviews, Test Plan/Suite reviews, and defect Triage meetings and test Demo
• Worked in a fast paced and multicultural environment under minimal supervision to meet customer SLA and deadlines, OGS team qualitative and quantitative goals
• Trained newly boarded team members on domain functionality, best testing practices

Confidential, Redmond, WA

Consultative Sales Associate

Responsibilities:

• Actively utilized highly integrated retail CRM, Sales and Personnel performance, and Inventory management native/web apps over IOS devices and desktop web browsers
• Contributed in improvement of version upgrades by finding/filing reproducible bugs