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Automation/solution Engineer Resume

Allen, TX

SUMMARY:

  • Engineer with extensive experience in the fields of System Administrator for IT, datacenter and telecommunication.
  • Experienced engineer in all phases of software implementing, debugging, testing, integration, installation, maintenance, monitoring, documentation and strong analytical and problem solving skills. Consistently deliver assignments on time of schedule with high quality.
  • Experienced in real - time, mission-critical, multi processing, concurrency and distributed systems.

SKILL SUMMARY:

  • Microsoft Windows 7/8/10, Microsoft Office, Word, Excel, PowerPoint, Access, FrontPage
  • Agile, Ansible, Puppet, Remedy, JIRA, Jenkins, GIT, BitBucket, Perl, Bash/ Shell Scripts, PHP, C/C++, OP5/NGM
  • AWS Cloud, AWS Management Console, Amazon Route 53, AWS EC2, AWS S3, 4G/LTE, 3G, UMTS
  • Microsoft Server 2008/2012, Microsoft SQL server, Web Server IIS, Hyper-V, SCCM and SCOM
  • HTTP, FTP, SSH, SMTP, POP3, CGI/Perl, Fast-CGI, HTML, Apace/Tomcat Web Server, JavaScript
  • Oracle, MySQL, MS SQL Sybase, PostgreSQL, Perl DBD/DBI, SQL, Eclipse, IBM WebSphere, BEA WebLogic
  • Red Hat EL5/6/7, HP-UX servers, Solaris 10/11, Linux/Unix System Administration, VMware ESX/ESXi, LDOM

WORK EXPERIENCE:

Automation/Solution Engineer

Confidential, Allen, TX

Responsibilities:

  • Perform, implements, troubleshoots, documents, and maintains hardware, software, and communications components for Confidential meters and cloud server infrastructure.
  • Prepares detailed CCB Implementation specifications for software upgrades Cloud Based Confidential Applications.
  • Work with cloud implementation infrastructure global managed services, resolve and troubleshoot issues relating to Confidential meters and cloud server infrastructure and building automation products including basic isolation of issues located in third party products.
  • System Administrator day to day of Cloud Based Application Installs and support of Confidential meter Collection System/Software and Windows 2008/2012, Linux Red Hat EL6/EL7, and VMware ESX.
  • Perform application monitoring and analysis of metrics and pick up trends to identify issues and service degradation and escalate issues and problems in the cloud implementation server builds to development.
  • Develop scripts for automation and reporting monitoring including Perl, Bash/Shell scripts, Python.
  • Production datacenter environment for Confidential applications and providing support and handling operations for customer and management escalations and incident single point of contact for Internal and External to communicating incident progress updates Procedures.

Technical Skill: Azure, Cloud Based Confidential Applications, Itron OWCM OpenWay Collection Manager v4.1, Itron ISM, RabbitMQ, Windows 2008/2012 R2, Linux Red Hat EL6/EL7, JBOSS, Java, VMware ESX/ESXi, SQL server, Web Server IIS, Oracle, Saleforce, Lastpass, Splunk, Cisco CGMS, OpenNMS

Automation/DevOps/Cloud Infrastructure Support

Confidential, Richardson, TX

Responsibilities:

  • Perform production support of Genesis and Apphost R5/R7/R8 cloud Implementation automation tools used by Bank of America for their large enterprise and global datacenter environment.
  • System Administrator day to day of the servers, Linux/Unix, Windows 2008/2012 and VMware ESX.
  • Work with cloud implementation infrastructure as a service virtual machine provisioning platform, resolve and troubleshoot issues relating to cloud server building automation products including basic isolation of issues located in third party products that interact with VMware automation products.
  • Perform application monitoring and analysis of metrics and pick up trends using Foglight/Sitescope/Valkyrie/Splunk to identify issues and service degradation and escalate issues and problems in the cloud implementation server builds to development.
  • Support Sunrise Genesis server infrastructure builds using configuration management Ansible, Puppet, Cloud, Hazelcast, Runbook and Bladelogic using bank grown software combined with xcat/vco tools for cloud implementation.
  • Develop scripts for automation and reporting monitoring including Perl, Bash/Shell scripts, Pyton and PHP.
  • Work with developer environment GIT, BitBucket and configuration management Ansible, and Puppet and Release automation technologies Jenkins tools.
  • Agile methodologies using Remedy ITSM and JIRA to organize and manage and follow product support activities for cloud application.
  • Production datacenter environment for Java applications and providing 24/7 on-call support and handling operations for mission critical customer and management escalations and incident single point of contact for Internal and External to communicating incident progress updates Procedures.

Technical Skill: Ansible/Ansible Tower, Puppet, GIT, Jenkins, BitBucket, Cloud, Genesis, Apphost R5/R7/R8, Red Hat EL6/EL7, JBOSS, Java, Solaris 10/11, Windows 2008/2012, VMware ESX/ESXi, Mysql, Postgresql, MongoDB

DevOps/Technical Support Analyst

Confidential, Torrance, CA

Responsibilities:

  • Perform system administrator of the AWS cloud, Solaris 10, Linux Red Hat EL6, Apache/Tomcat web server, JBOSS 6, Weblogic and VMware ESX
  • Production datacenter environment for Global Java applications and providing 24/7 on-call support and handling operations for critical customer and management escalations and incident single point of contact for Internal and External to communicating incident progress updates and External Service Desk Ticketing Procedures.
  • Performed System Operations and support of the web consumer portal delivery services and Java applications in the Toyota production datacenter and troubleshoot severity 1 and severity 2 issues and provide resolution.
  • Proactively monitoring and analysis of performance metrics and statistics using Keynote/Foglight tools to identify issues and service degradation and escalate issues and problems in the application and Toyota network issues.
  • Plan and perform maintenance activity and verification testing support of new implementation/post-implementation coverage upgrades in the datacenter.

Technical Skill: Agile, AWS Cloud, AWS Management Console, Amazon Route 53, AWS EC2, AWS S3, Solaris 10/11, Red Hat EL6, JBOSS, VMware ESX, Oracle 11x SQL/PLSQL, SQL/Plus, BEA WLS logic, Web Logic, Weblogic

System Engineer/Engineer

Confidential, Plano, TX

Responsibilities:

  • Provided Tier 2 technical operational support, troubleshooting expertise and related activities of the Confidential managed services used for wireless networks to ensure functionality as required to support business objectives and best practices for Confidential standards.
  • Performed operational support and troubleshooting of SDG applications and perform emergency remediation triage escalation and involvement of appropriate system owners.
  • Implemented change management requests plan, designs and deployment of new corrections upgrades for large scale complex systems, including enterprise infrastructure and information systems.
  • Provided on-call technical support and troubleshoot to resolve system failures.
  • Installed and configure server hardware, server bullder upgrades and create file system backups and restores.

Technical Skill: Linux Red Hat EL5 & EL6, Sun Blade server, Solaris 10/11, EMC Networked Storage System, disk Mirroring, RAID configuration VMware ESX, Server Builder, Oracle 11x SQL/PLSQL, SQL/Plus, BEA WLS logic, Weblogic.

System Engineer/Technical Support

Confidential, Frisco, TX

Responsibilities:

  • Provide Tier 2 technical operational support, troubleshooting expertise and related activities of the Nokia OSS used for wireless network 2G/3G/4G and Network Elements (SGSN, RNC, BSC, BTS, LTE) to ensured functionality as required to support of business objectives and best practices for OSS standards.
  • Perform escalation and notification procedures of Nokia OSS network issues and communicate with internal and external vendors and customers, incident managers, leadership team in a fast paced collaborative environment.
  • Plan, designs and deployment of new corrections upgrades for large scale complex systems, including enterprise infrastructure, information systems.
  • Perform UNIX/Linux system administration of servers used for Nokia OSS system.
  • Troubleshoot and resolve system failures, and provide on-call technical support.
  • Install and configure server hardware, server upgrades, and create file system backups and restores.

Technical Skill: Sun Blade server, Solaris 10/11, HP DL Blade Server, EMC Networked Storage System, Disk Mirroring, RAID configuration,,VMware ESX, Nokia OSS NetAct 5/7/8/15 FM, PM, CM tools, Anylyser, Editor, Provisioner, Traceviewer, Oracle 11x SQL/PLSQL, SQL/Plus, BEA WLS logic, Web Logic, Weblogic

System Engineer

Confidential, Plano, TX

Responsibilities:

  • Performed End-to-end Solutions Architecture for triple-play services delivery for Confidential & Confidential IPTV U-verse.
  • Perform System engineering of Network Management Technical Plan (NMTP) for introduction of ALU 7360 Gigabit Passive Optical Network (GPON) in the Confidential & Confidential Lighspeed access network for IPTV U-verse customers.
  • Developing Fault Management (FM) and Performance Management (PM) and Disaster Recovery (DR) solutions for large scale Layer2/Layer3 Networks.
  • Performed co-ordination with Alcatel-Lucent, AMS, OSS and BSS and vendor teams for interface definitions for the release features and updates in the core and Confidential & Confidential IPTV network releases .

Technical Skill: IPTV, U-verse, EMS and NMS systems, OSS and BSS systems, TMN, FCAPS, SNMP, MIBs, TL1, Syslogs, ALU 5520 AMS, ALU 7360, HP DL380, RHEL 5.8, CPE devices, Java J2EE, SOAP/XML, JMS, SNMP, SSH, SSL, IPSec, SFTP

System Operations Engineer

Confidential, Forth Worth, TX

Responsibilities:

  • Perform System Operations and support of the ISIS Wallet application production mobile commerce network used for mobile contact less payment for Confidential & Confidential, Verizon and Confidential, used by American Express, Chase and Wells Fargo.
  • Production datacenter environment for Global applications and providing 24/7 on-call support and handling operations for critical customer and management escalations.
  • Perform troubleshooting of real-time mission-critical applications of ISIS mobile commerce network and perform emergency remediation (triage), escalation and involvement of appropriate system owners.
  • Pre-installed, configured Wallet and TSM application servers using VMWare/ESX/KVM and Puppet for ISIS commerce network.
  • Verification testing of Change Request implementation installation and correction packages, proactive review Change Request of baselines, implementation/post-implementation coverage and analysis for TSM products using Solaris and Red Hat servers
  • Perform Interoperability Testing (IOT) between TSM and UICC with ISIS mobile commerce network for vendors Confidential & Confidential, Verizon and Confidential
  • Proactively monitoring of performance metrics of and statistics using Nagios OP5/NGM/Splunk to identify issues and service degradation and escalate issues and problems in the ISIS mobile application and commerce network
  • Perform system administrator of the Solaris 10, Linux Red Hat EL5 and Microsoft Windows 2008 /2012 server.

Technical Skill: Confidential Smart Card UICC, TSM, Multi Media OTA Gateway (MMOG), Linux Red Hat EL5, CentOS 5.1, SunFire X4170 M2 server, MS Windows 2008/2012 Sever, Firewall, Access Lists, VPN configurations, Cloud computing, Sun Solaris 10, Java, Weblogic, Oracle database 11g, SQL/PLSQL, Nagios OP5/NGM monitoring, Splunk, Puppet, Veritas Cluster Manager, VMWare 5.5, KVM, Unix/Linux korn and bash Shell and Perl scripts, Python

Software Engineer

Confidential, Plano, TX

Responsibilities:

  • Performed installation, integration, configuration of Alcatel-Lucent IPTV Multiscreen service management platform servers for Sasktel.
  • Installed configured the IPTV Multiscreen service management Border AES Licenser Server on Red Hat El5 servers (BAKS), IIS Smooth Streaming and Media Service 4 and HTTP Adaptive Streaming via Origin Servers for TWC Time and Warner.
  • Verification testing and verified latest Change Requests and correction packages for IPTV products.
  • Perform system administrator and installation and configuration of Windows Server 2008, Hyper-V Windows Server Virtualization applications, SCCM and SCOM.

Technical Skill: Alcatel/Lucent Multiscreen products, HP ProLiant DL360 G7 server, Windows Server 2008, Microsoft Media Room 2.0, MDS, Microsoft SQL server, Isilon NAS Cluster storage connectivity, Web Server IIS 7.5, IIS Transformer Manager, Microsoft Expression Encoder Pro 4, Windows High Performance Computing (HPC), VM Host Server, Hyper-V Virtualization, Single Sign-On (SSO), Web VOD Storefront, Unmanaged VOD Server, Silverlight enabled web browser clients, Windows 7 clients, Linux Red Hat EL5, Apache, PostgreSQL, PHP

System/Technical Support

Confidential, Richardson, TX

Responsibilities:

  • Technical infrastructure support for the Application teams on site troubleshooting of infrastructure and environment problems for AMSS, EBPP Electronic Bill Presentment and Payment, and Premier/BDeBill on site Confidential & Confidential .
  • Performed Installation, configuration and verification testing of the Change Requests and correction packages for the AMSS EBPP charging system products for Confidential & Confidential .
  • Provided professional support and consulting to developers and customers in environment area and work closely with the customer Confidential & Confidential and Amdocs Application development team and offshore teams.
  • Perform system administrator of the Solaris 10, and Linux Admin Red Hat EL4 servers.

Technical Skill: Amdocs EBPP Electronic Bill Presentment and Payment system, Bill2Java, JMS Server, Java, Sun Fire T2000 and E2900 Ultrasparc servers, Cisco Routers/Switches, BGP, HSRP, iPlanet, Weblogic 8.1, WebFocus, Oracle database, SQL/PLSQL, Unix ksh shell and Perl scripts

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