PROFESSIONAL PROFILE:

• Five years of SAP modules implementation experience with five full life cycle implementations of SD / CRM/ HCM / FICO/ FICA
• Experience in working with multiple industry domains that include Manufacturing, Retail, Utilities, and Financial Services
• Experience as an SAP CRM / SD / HCM test consultant, responsible for design, build, test and deployment efforts for business End - to-End scenarios, providing guidance to functional consultants and development team for developing the solution
• Managed, analyzed, and coordinated defects that arose during the System Integration, UAT, and Regression testing
• Facilitated and lead daily meetings to discuss the progress of the defects and determine if more information was needed and when the technical changes would be deployed to the environment
• Coordinated between the various technical and test teams to make sure information were being relayed and assured that team members followed workflow procedures
• Experience in translating business goals and requirements by guiding clients through effective blueprint workshops, facilitating decisions on best practice solutions, guiding configuration, and subsequent testing
• Experience in JAD sessions/workshops, requirements gathering, blueprints, functional and technical design documents, mapping documents and business process flows
• Experience with ASAP implementation methodology involving all lifecycle phases of business requirements gathering, blueprinting, testing, implementation and go live/ support using SAP Solution Manager
• Experience in manual and automated Testing which involves unit, integration and production acceptance testing by providing necessary data using HP Quality center related tools
• Client facing experience, excellent communication skills, people management, team building, presentation experience, flow-charting, leadership, relationship building, networking, strong analytical skills and management of multiple assignments

EMPLOYMENT HISTORY:

Confidential, Alexandria, VA

Sr. Tester / Defect Coordinator

Responsibilities:

• Responsible for working with functional and technical team members to write detailed System Integration Test scripts and User Acceptance Testing (UAT) scripts for systems YETI’s Customer Relationship Management system
• Developed functional specifications test scripts for SAP FICO and OTC
• Designed and executed unit test scripts and system integration test scripts for each of the modules
• Analyzed requirements and functional specifications for automation test case preparation
• Conducted defect discovery and logging defects into HP Quality Center
• Conducted defect regression testing
• Held Defect Management meetings daily to track outstanding defects to closure

Technical Environment: HP ALM, SAP CRM, SAP SD, and SAP FICO, Salesforce, Worksoft Certify

Confidential

Tester / Defect Coordinator

Responsibilities:

• Responsible for working with functional and technical team members to write detailed System Integration Test scripts and User Acceptance Testing (UAT) scripts for systems Confidential ’s Customer Relationship Management system
• Developed functional specifications test scripts for SAP CRM / HCM/ FICO and OTC
• Designed and executed unit test scripts and system integration test scripts for each of the modules
• Analyzed requirements and functional specifications for automation test case preparation
• Conducted defect discovery and logging defects into HP Quality Center
• Conducted defect regression testing
• Held Defect Management meetings daily to track outstanding defects to closure

Technical Environment: HP Quality Center 12.0, SAP CRM, SAP SD, SAP FICO, SAP HCM, Selenium IDE, Selenium WebDriver, Selenium API, Worksoft Certify

Confidential

SD Functional Analyst / Tester

Responsibilities:

• Engaged in the blueprint design of sales order and quotes processing, on-site repair process with spare part management, pricing and special business scenarios including extended warranty and service project management
• Responsible for FS documentation, unit testing, functional testing, system integration testing
• Documented the UAT testing procedure and tested the functionalities in OTC to FICO
• Tracked the development and testing documentations in SharePoint
• Presented the system demonstration on account management, opportunity management, and advertisement timeline management with SAP CRM Web UI 7.0
• Designed and executed automated test scripts using HP Sprinter and HP ALM
• Analyzed requirements and functional specifications for automation test case preparation

Technical Environment: HP Quality Center 12.0, SAP SD, SAP FICO, Jira, QA Complete, SharePoint, Selenium IDE, Selenium WebDriver, Worksoft Certify

Confidential

SD / CRM / FICA Functional Analyst / Tester

Responsibilities:

• Engaged in the blueprint design of sales order and quotes processing, on-site repair process with spare part management, pricing and special business scenarios including extended warranty and service project management
• Responsible for FS documentation, unit testing, function testing, system integration testing
• Documented the UAT testing procedure and test the functionalities in CRM
• Tracked the development and testing documentations in SharePoint
• Presented the system demonstration on account management, opportunity management, and advertisement timeline management with SAP CRM Web UI 7.0
• Designed and executed automated test scripts using HP Sprinter and HP ALM
• Analyzed requirements and functional specifications for automation test case preparation
• Conducted defect discovery and logging defects into HP Quality Center
• Conducted defect regression testing
• Provided feedback in Defect triage meetings
• Strong QA/Testing background & familiar with all Test Lifecycle activities
• Reviewed Functional Specification to understand functional requirements and interact with Business users
• Extensive experience on various forms of SAP manual testing including Functional, System Integration, Regression, and UAT
• Created test cases based on the requirements received from the project team
• Coordinated with project team to understand the requirements and resolve queries
• Executed test cases: coordinated with project teams for defect management, re-testing and support during UAT, and post production activities
• Working experience in application support activities from testing point of view
• Working knowledge on defect management process/defect triaging process
• Performed hands- on HP ALM training for 103 client end users and consultants
• Trained client business team (12 business analyst) on the SAP CRM / FICA process and how CRM / FICA would meet the new organizational structure
• Functional Testing Scope included Sales documents like quotations, sales orders, delivery and invoice, backorder processing, Credit and Debit memos and various customer return process, Z transactions and reports, pricing, billing, payment cards, rebates, contracts and shipping interface using EAI/EDI and Transportation

Technical Environment: QA Complete, SAP SD, SAP CRM, SAP FICA, and SharePoint

Confidential

Functional Analyst / Tester

Responsibilities:

• Responsible for working with functional and technical team members to write detailed System Integration Test scripts and User Acceptance Testing (UAT) scripts for systems Costco’s Customer Relationship Management system
• Developed functional specifications test scripts for SAP CRM / HCM/ FICO and OTC
• Designed and executed unit test scripts and system integration test scripts for each of the modules
• Analyzed requirements and functional specifications for automation test case preparation
• Conducted defect discovery and logged defects into HP Quality Center
• Conducted defect regression testing
• Responsible for the execution of the SIT / UAT scripts, and for supporting the Change Management process with regard to releases, ensuring that all components are properly vetted and documented according to established procedures
• Excellent understanding of CRM business processes to write scripts that accurately test intended functions

Technical Environment: HP Quality Center 11.5, SAP CRM, SAP SD, SAP FICO, SAP HCM, and Worksoft Certify