OBJECTIVE:

To obtain a Quality Engineering and Management position where passion, innovation, proactive, experienceeducation, flexibility, and acquired skills will be a continual improvement asset to the growth of a progressive o rganization. This energetic, enthusiastic, ambitious, experience, and educational assets can be utilized to its fullest degree. The asset will be the growth of a progressive organization for the continual improvement and exceed customers’ expectation for total quality .

SUMMARY

• The successful Quality Engineering and result oriented professional who has excellent collaboration and interpersonal skills, conveys a strong sense of responsibility and ownership, shows strong leadership skills, high level of problem solving skills, and strong customer satisfaction orientation including technical writing that bridges the communication gap between different cultures in multiple industries effectively.
• The key leader and contributor who can deliver the bottom line business results through leverage of ISO9001: 2008, AS9100C & ISO 13485:2003 quality management systems, project management, and personnel management skills.
• The backgrounds involve in plastics molding, electro - mechanical, electronic & computer, and EMI filter as well as lamps and battery assembly & charger will be a plus.

SKILLS:

Management: Quality System Management, Project Management, and Personnel Management

Operating Systems: Microsoft windows; Word, Excel, Power Point, etc.

Applications: TQM, Kaizen, Lean, 5 S +1, SPC includes Six Sigma, Pareto, QMS, MRB, Confidential, NPI, APOP, PPAP, GAGE R&R, ASL, CAPA-8D, ESD, Internal / Vendor audit, G D&T, ASME-Y14.5, AS9131C, CMM, SMT, IPC-A-600/610/620 & J-STD-001, First Article Inspection, FDA, Process/Product validation , & more.

EXPERIENCE:

Confidential, Yorba Linda, CA

Quality Engineer

Responsibilities:

• Setup good relationship by linked the operations in China and US together effectively through visits, Emails and phone communication.
• Manipulated to build in Quality by coaching oversea manufacturing to work on the root cause analysis and corrective & preventive action - SCAR in 8D format, New Product Implementation, APQP, PPAP & Gage R&R.
• Performed the root cause analysis for RMA returned from Customers and passed the result to the suppliers for the effective corrective and preventive action in a timely manner.
• Hands-on Quality activities which included first article inspection and screening.
• The free to stock process worked perfectly and minimized the RMA and customer complaint.

Confidential, Torrance, CA

Quality Management System Director (Consultant)

Responsibilities:

• Linked the operations in USA and Chinese sites for synchronization within five weeks.
• Re-structured the written procedures to obtain real time feedback for traceability and interactive approach which included al least the effective CAPA-8D, New Product Implementation, APQP, and PPAP. & Gage R&R to obtain continual improvement.
• Implemented the effective CAPA (corrective and preventive action) to obtain continual improvement.
• Insured to pass FDA audit other than obtain ISO 9001:2008 and ISO13485:2003 certification; thoroughly coached to update the procedures in cGMP.
• Obtained overall yield from SMT, PCBA assembly and tests >99% through updated procedures, work instructions, real time feedback and training.

Confidential, Long Beach, CA

Quality Manager

Responsibilities:

• Led the way for building in the quality right at the first time per ISO9001 for the customer satisfactions in the multinational quality management and engineering which involved overseas operations which included at least 8D CAR, New Product implementation, APQP, PPAP & Gage R&R.
• . Enhanced the extended relationship with Overseas Suppliers by coaching and supervising overseas quality engineers for total quality management, detailing in the real SOP implementation.
• Organized an effective/ instance rework team to meet the customer need in a timely manner.
• Managed RMA effectively and manipulated CAPA in a real time basis for vendor liaison and customer satisfaction as the result rejection rate reduced > 50 %.

Confidential, Anaheim, CA

Senior Quality Engineer

Responsibilities:

• Implemented the comprehensive packaging material control by redesign the flexible package to 5 sizes from more than 400 models.
• Developed and implemented vendor certification program and 8D CAR, New Product implementation, APQP, & Gage R&R.
• Performed monthly audit to stick to latest Spec, Regulations & ISO requirements

Confidential, Rancho Cucamonga, CA

Quality Control Manager

Responsibilities:

• Resolved the customer complaints through the root cause analysis in machine, method, people, management, material, service, technical, environment, historical records, & follow-up actions other than validation of the Process capabilities & Products in each line.
• Setup, updated, and implemented Standard Operation Procedures and Standard Inspection Procedures for continual quality improvement under the principle of TQM.
• Trained and implemented thickness uniformity (CMM) by setting up tighten quality alert to reduce the downtime, increase the overall yield, and consistent sealing strength-6 sigma.
• Developed, and implemented first article/restart inspection, on job refresher and orientation quality awareness training to eliminate scrape, and improve the productivity.
• Applied the pre-Control concept to exceed Cpk = 1.4 requirements in 4 months, the only plant in 13 plants nationwide that achieved “0” customer complaint.

Confidential, Chino, CA

QC/QA Manager

Responsibilities:

• Followed the ISO quality system guideline to deal with overseas manufacturers by implementing effective SCAR, Claim report and positive communication skill with effective root cause analysis.
• Setup an Effective Bill of Material system, which covered more than three thousand items. Making the piece parts and lamps repairs/replacement effectively for Customer Satisfaction
• Resolved the Technical issue for Customer Services and work in-detail in RGA (Return Goods Authorization) analysis and repair. RGA% reduced to less than 1%.

Confidential, Fullerton, CA

Quality Control Manager

Responsibilities:

• Implemented and maintained the world class Quality management systems under ISO 9001:2000 / QS 9000 requirements by creating, implementing and updating standard operation & inspection procedures (SOP & SIP) & through enhanced auditing per the principle of Confidential, & real time feed back in the fast pace operation.
• Manipulated Contract Manufacturing effectively to meet the customer needs
• Rapid responded to Customers complaints and feedback quality issue with foreseeable root cause analysis to manufacturing in overseas in a timely manner.
• Worked with Quality and Engineering persons in customer sites for customer satisfaction.
• Setup an effective RA (return authorization) system to reduce RA.