Technical Support/ QA Engineer Resume San Ramon, Ca - Hire IT People

SUMMARY:

Results oriented Advanced Technical Support Leader with over 10 years of experience coordinating QA testing and testing automation for well reputed clients.
Driven Project Manager/ Project Coordinator with solid track record of success leading the end - to-end testing of multiple software and hardware solutions to ensure delivery within established timeline and budget.
Solid knowledge of Agile Methodology and Test Driven Development.
A Vendor Management Professional with proven experience in managing the delivery of vendor contracts for Confidential.
Possess creativity and initiative to improve product test coverage and effectiveness.
Business communication and interpersonal skills to foster solid engagements with key stakeholders and to drive consensus among conflicting parties.

AREAS OF EXPERTISE:

PROFESSIONAL EXPERIENCE:

Confidential, San Ramon, Ca

Professional Advanced Technical Support

Efficiently documented vendor information to define and communicate the scope, roles, responsibilities, and goals.
Initiated and implemented a new Vendor Management Checklist to facilitate the revision of current and new vendor contracts.
Established an internal share drive and process to effectively manage Vendor documents, such as: Master Agreement, Maintenance, Support Agreement, Purchase Orders, Quotes, SOWs, Inventory.
Monitored and tracked quantitative metrics for contract progress to identify and correct any delays or risks to ensure delivery within established timeline.
Successfully compiled vendor Summary to easily identify documents and what was still outstanding.
Efficiently organized comprehensive Vendor SLA and Contact data to facilitate the reporting function.
Partnered with Finance and Global Sourcing to ensure contracts accuracy prior to payment approval.
Fostered solid engagements with Operations to ensure inventory accuracy.
Successfully achieved savings of over $300,000,000 in contracts in 2017.

Professional Advanced Technical Support

Accurately identified and validated defects found in Confidential testing to streamline network functionality and to report to senior management.
Key contributor to the testing team to oversee and solve chronic issues with Confidential and Confidential Now.
Strategic member of the Agile group for the Confidential DFW to ensure implementation of Agile methodology during the testing process.
Active contributor to the cDVR group to develop the cDVR for Confidential DFW using Agile.

Sr. Advanced Technical Support/QA

Steered and guided a team of testers in beta testing to ensure timely delivery of testing initiatives.
Proactively tested the upgrades of all VHO's and applications to identify and solve defects following company’s guidelines.
Conducted regression testing on all software upgrades to insure no new issue were introduced with upgrades.
Successfully applied WireShark to troubleshoot and resolve minor environmental issues.
Partnered with the ATS team to troubleshoot major environmental issues within PSL.
Fostered solid engagements with the Tact team to gather data on production issues and test fixes before release to production.
Assigned as the BERT wing warden to lead, guide, and mentor the west wing response team to achieve superior performance and team effectiveness.