PROFILE:

• A results - oriented software Test Consultant harnessing a wealth of knowledge and expertise that spans
• 13 years of experience in Software Testing, which includes Manual testing, System testing, IntegrationRegression, End to End Testing, User Acceptance testing, Usability Testing, Mobile and Web testing and the use of various Testing tools.
• Extensive working experience with Local and State Government Victoria, Australia providing Test
• Planning, Analysis & Management support for projects
• Extensive experience with Asset Management, Customer Relationship Management, Booking
• Management, Human Resource and Financial Systems (including Salesforce, Pathway, ePathwayAssetMaster, Technology One, Aurion, Interplan, Pinforce, The Care Manager, DM HummingbirdPRISM, Accela, Pandarix)
• Well versed with HP ALM (Quality Centre) and exposure to UFT (QTP) and Zephyr
• Expertise in Vendor Management, Defect Management, Bug Reporting, Writing Test
• Documentation, Strategies, Plans, Test cases, Reports and facilitation of QA Activities
• Good knowledge of Testing Life Cycle, Iterative and Waterfall models, Agile Methodology
• Strong understanding of scrum, sprints/iterations, user stories and acceptance criteria. Good understanding of process mapping and documentation, including flowcharts, use cases, workflow diagrams.
• Possess exceptional interpersonal skills, including active listening, negotiation and influencingfacilitation of meetings and workshops, and customer relationship management.
• Possess valid Employment Authorization Document (EAD) to work in USA

TECHNICAL SKILLS:

Testing Tools: HP ALM (Quality Centre), expose to UFT (QTP)

Applications and Systems: JIRA, Salesforce, Confluence, Pathway, AssetMaster, PandarixTechnology One, Interplan, The Care Manager, Hummingbird DM, VMWare, MS Office, VISIO, MS Outlook, PRISM, Accela

Operating Systems, Languages and Databases: Windows 10, Mac OS, Unix, C, C++, Exposure to Visual basic, Java, SQL Server, MS Access

EXPERIENCE:

Software Test Consultant

Confidential

Responsibilities:

• Engage in test planning activities and prepare test related documents
• Manage test execution and provide test support
• Ensure test deliverables are to required quality and standards
• Identify and escalate test issues & risks
• Facilitate defect resolution and management and organize defect triage meeting with the business users and the vendor
• Support the Project Manager to negotiate on the delivery of defect fixes and new built from the vendor to ensure testing is completed as per the schedule
• Report on testing activities and provide defect status during daily standups and team meetings
• Perform environment shakeout testing and liaise with the infrastructure team, developers and vendors to ensure the environment is stable to commence the test activities
• Create test results, test reports and work with the business to provide testing signoff
• Worked on Digitization of services such Graffiti reports, abandoned vehicles, illegally parked vehicles, Rough sleeping, Tree maintenance, Syringe management and Infringement management and performed testing on Salesforce
• Performed Integration testing with the Technology- One Confidential (Technology One) and the Asset Management System (AssetMaster)
• Collaborating with the program test team & project team members to co-ordinate activities, identify and highlight risks and issues, provide estimates of work required and give regular updates during the daily stand-ups
• Review the functional specifications, user story information and acceptance criteria in JIRA and Confluence to create test plans and test scripts
• Coordinating the User Acceptance Testing, End to End and Production Verification Testing (PVT) with the business users
• Peer reviewing the test cases and scripts
• Participated in requirement analysis meeting assisting business analysts to write User Stories and Acceptance criteria in JIRA and working closely with them to understand the business requirements
• Creating and executing test cases in JIRA and HP ALM and perform test execution
• Setting up test cycles and reporting dashboards in test management tools HP ALM
• Execute Sanity test suite in UFT (QTP) and reporting the test results
• Deliver HP ALM training to the business users and assist in the documentation and execution of test cases
• Liaised with Technical Team for the Environment set up and perform Environment Verification testing (EVT)

• Perform prioritization of defects and organize defect triage meetings with the business Subject Matter Experts and vendor representatives
• Track and report on project testing activities and ensure compliance with all City of Confidential policies, procedures and requirements
• Conducted Work shop for training end users on the new system

Confidential

Responsibilities:

• Provide Test guidance and support as required
• Prepare Test related documents - Test Strategy, Test Plan, Requirement Trace ability matrix, Test cases
• Engage in Test planning activities
• Manage Test execution
• Involved in Test Management Responsibilities. Performed System Integration Testing, End- End Testing, Data Migration, Production Verification Testing, User Acceptance Testing, Defect Management, Vendor Management, Production Support & Reporting
• Identify, escalate test issues & risks and facilitate their resolution
• Liaise with Business, Vendor and project team members as required
• Responsible for developing the Interplan Upgrade Test Strategy, Test Plan and Test cases
• Supervising Interplan Upgrade test execution & providing status to Project Manager
• Organize defect triage meetings internally and also with the vendor CAMMS
• Provide Sync between 2 defect management tools CAMMS portal and HP ALM
• Ensure the integrity of the Defect Management Process is maintained within the Project team
• Assist Business in prioritizing the defects in consultation with the Project Manager, Business Technical Contact, Business Analyst, Technical Lead
• Provide Periodic testing updates
• Raise defect in HP ALM and managing it from start till end until the defect is fixed, resolved, retested and closed
• Test Summary preparation and obtaining sign off from Business
• Reviewed the Business Requirement Specification and Functional Requirement Specification documents
• Performed execution of Test Scenarios, Test Conditions and Test Cases

• Involved in Functional and Regression Testing
• Involved in defect tracking and reporting
• Review the business requirements document and design specification documents
• Create Test Cases, linking those to the requirements, test execution, logging defects and defect tracking them in HP ALM
• Interact with the development team for defect resolution and reporting
• Liaise with the Support and Development team and performed Environment Verification Testing to ensure the stability of the environment before testing can commence
• Develop test strategy, test cases and test reports
• Ensure that the test environment has been correctly setup and Test data is created
• Ensure that the test team has required access to the test environments
• Co-ordinate and Liaise with the business users during test design and execution
• Ensure that testing addresses all the business requirements
• Manage defect resolution and report on testing progress
• Obtain testing sign off from business users
• Raise defects and escalate issues to the vendor and to the internal Application Support team
• Attend project team meetings and assist with other project activities

Software Test Consultant

Confidential

Responsibilities:

• Provide technical consultancy to clients for software testing and Architecture, Implementation and Governance; owning the entire project lifecycle, including development of testing and execution of same.
• Gathering Test requirements by directly interacting with the State Subject Matter Experts (SMEs).
• Involved in Test Strategy & Test Planning

• Creating Functional, System and Integration Test Scenarios
• Test tool evaluation (Visual Studio Team System VSTS)
• Create the test design document and the test execution plan
• Participate and gain business understanding during the knowledge transfer sessions
• Play the role of a Subject Matter Expert (SME) to the offshore test team and ensure the team understands the business requirements completely
• Assist the offshore test team in resolving their queries by liaising with the Subject Matter Expert (SME) of the module
• Conduct Peer Reviews
• Participate in Defect triage and resolution
• Participate in customer workshop to understand and discuss the high-level requirement documents British Airways Cargo - RAPID System
• Perform analysis of the business requirements in the tickets, change requests and defects raised
• Interact with the business users to gather testing requirements
• Performing Fault testing and Acceptance testing on the basis of the analysis done
• Developing the Regression pack and performing Regression testing for the latest Rapid versions received from the vendor, Mercator
• Creating documents as per the required business processes such as Unit test plans, functional test scenarios
• Creating the Test Strategy & perform Test Planning
• Conducting causal analysis and Root Cause analysis of the recurring issues
• Undertook an Information Security assessment to identify risks and Evaluated existing controls over threats to information assets, and their effectiveness (in design)
• Identified areas for improvement to increase security and efficiency in the current control environment.
• Preparing Unit Test Plan (UTP) and working on receiving the test sign-off
• Writing SQL Queries using Teradata and performing database testing
• Logging defects, and performing defect management and resolution using the Prism tool
• Working with the new team members to provide Knowledge Transfer to new team by organizing meetings and trainings sessions
• Reproduction of Change Request (CRs): Understanding the problem and finalizing on the functional change
• Creation and execution of the regression test bucket
• Working on defect resolution and retesting

Software Testing Engineer

Confidential

Responsibilities:

• High level designing and developing the Task Flows
• Coding in Chordiant through the use of CAFÉ Tags accordance with the design
• Prepared Unit Test Plan (UTP)
• Working with the development team to resolve defects
• Prepared test cases and test data
• Execution of the test cases and updating the test cases status
• Conduct Regression testing after the defects were fixed
• Analyze test results and prepare test summary report