SUMMARY:

Over 21 years of experience in software testing and development. Excellent understanding of the software development life cycle through business needs analysis, implementation, testing and maintenance. Extensive experience with the development of test plans and detailed test cases to ensure complete coverage of requirements matrices. Collaborated and enhanced business requests to ensure effectiveness of applications.

SKILL:

Toad (Tool for Oracle Application Developers), TFS, PVCS, PVCS Tracker, JIRA, Mercury Test Director, Mercury WinRunner, Mercury LoadRunner, Team Track, HP Quality Center, Watchfire for web apps, UNIX, SQL Developer, Cisco ICM, Siebel CRM, CTI, XML, XHMI, Web Methods, Weblogic, FMS, CSG, 3270 Terminal Emulator, Edify (8.5, 9.0, 9.5, 10.0), Cool Edit Pro 2.0, NMS, AS400, Microsoft NT, XP, 2000, Server operating systems, Softphone, Oracle (9i, 10g, 11g), Access, SOAPUI, Advanced REST Client, Fiddler, PUTTY, WinSCP, PeopleSoft, Sharepoint, Microsoft ALM, Team Foundation Server, Microsoft Test Manager, Eclipse, Javascript, Apache Web Server, Spring, Net Beans, Convergys Interaction Composer (IDE), Jenkins, CTMS, CTIS 

PROFESSIONAL EXPERIENCE:

Confidential, Greenwood Village, CO

Senior Software Tester/Project Manager/Business Analyst

Responsibilities:

• Lead Tester for the new I - 70 PPSL Toll Lane. Testing covered all devices (VMS, VSL, VTMS, LUS, RTMS) and tolling infrastructure.
• Lead Tester for the integration of SAS Web Services between CDOT and 3rd party software.
• Lead Tester for the US 36 Project. This entailed testing all of the devices (VSL, SMVMS, VMS, RTMS) and ATM corridor functions.
• Lead Tester for the Klover application.
• Lead Tester for the CoTrip.org redesign. I helped with analysis and manually tested the complete redesign of the new site.
• Responsible for code deployments to multiple Dev, Test and Prod environments.
• Responsible for generating all test documentation to ensure full coverage of requirements.
• Helped lead sprint planning meetings as a Scrum Master.
• Coordinated between multiple business units/Stakeholders to gather requirements.
• Worked with developers to create functional requirements from the business requirements.
• Organized and entered project information into JIRA.
• Worked with developers to deliver estimates for new and maintenance projects.

Confidential, Englewood, CO

Staff Analyst Developer

Responsibilities:

• Developed and maintained multiple applications for Confidential ’s IVR system.
• Responsible for code deployments to multiple Dev, Test and Prod environments.
• Responsible for developing and maintaining code base for channel takedowns and large fast events.
• Unit tested code to ensure coverage of business requirements.
• Worked with business liaisons to flush out requirements and streamline business processes.
• Coordinated recording requests with the multiple voice talents for the IVR.
• Worked with the accounting department for fulfilling IVR purchase orders.
• Drafted detailed documentation about different applications and the interaction with the IVR.
• Conducted Beta testing on the Cisco Jabber application for the telephony team.

Confidential, Denver, CO

Analyst/Developer

Responsibilities:

• Implemented software testing processes, procedures and methodologies for the IT department.
• Tested multiple in-house and 3rd party applications.
• Supported application for requesting monetary amounts for all well connect projects.
• Trained end users for new applications.
• Trained in-house and off shore resources in testing methodologies and strategies.
• Implemented TFS and Test Manager for software testing.
• Led team scrums for application development and testing.
• Tested VOIP upgrade for new telephone platform.
• Managed off-shore testing resources for multiple concurrent projects.
• Worked with End Users for diagnosing issues with current applications.

Confidential, Englewood, CO

Staff Analyst Developer

Responsibilities:

• Sole Confidential developer responsible for new application development and maintenance of existing applications.
• On call tier 1 support for all IVR applications which include Speech and DTMF.
• Unit test applications to ensure coverage of business requirements.
• Develop Fast Event application for large PPV events.
• Produced applications necessary for the takedown of channels.
• Develop code for business in a date driven/speed to market environment with little/incomplete documentation.
• Major contributor in the application conversion for a new schema project.
• Responsible for deploying Edify Applications and SQL to Test and Production.
• Foster open communication and interpretation of software between the development team and business liaisons to ensure coverage.
• Develop IVR applications for all business partners (AT&T, Sprint, Valor…)
• Wrote SQL reports to calculate monthly call volume, payments and resolution rates.
• Facilitate the integration of database schemas for IVR call data.
• Mentor for all new hires to the Edify development team.
• Participate in building out the IVR Production/Test/Development Environment (28 Production Application Servers, 2 Test Servers and 2 Development Servers)
• Worked on the upgrade of the IVR servers to VOIP.
• Diagnosed problems with ICM routes.
• Diagnosed IVR issues when PG’s failed over.
• Upgraded telephony boards and worked with the interfaces to the IVR servers.
• Promoted to Senior Analyst Developer (Test Team, 5 years)
• Test lead responsible for testing all applications that handle 300,000+ IVR calls per day.
• Use Mercury Quality Center for writing Test cases, executing Test cases and logging defects.
• Develop test plans/test cases for System/Integration/Regression testing using Business Requirements Documents and Analysis and Design documents.
• Perform backend Database Testing by writing SQL in aggregating data for consistency and accuracy.
• Test CTI softphone application to help call centers track and forecast staffing levels.
• Responsible for testing the integrity of links across all web applications.
• Setup and maintained regression test suite in Mercury Winrunner.
• Help pinpoint network bottle-necks and application capacity via Mercury Loadrunner.
• Conduct requirement overviews with business to break down business requirements into testable functional requirements.
• Help integrate IVR call flows into Siebel CRM and verify screen pops when calls entered softphone.
• Validate account accuracy in CSG (billing system) and databases.
• Create test accounts for colleagues responsible for testing multiple applications.
• Test all customer facing and internal websites.

Confidential, Lakewood CO

Responsibilities:

• Tested Java/GUI money wire transfer application.
• Documented test plans/test cases using Test Director.
• Conducted Silo script testing in a Business User environment.
• Managed the Model Office for User Acceptance Testing.
• Entered software defects into PVCS Tracker (Defect tracking tool).
• Executed database queries via T.O.A.D.
• Trained End-Business Users on the Columbus application.
• Participated in daily, weekly QA management Project Management meetings.

Confidential, Evergreen, CO

Responsibilities:

• Helped define a testing methodology for the QA department.
• Lead QA tester for the CHASE Manhattan Mortgage (HOMES) application and eoFax (In house developed fax application.
• Oversight for 3 team members to develop test scenarios for JAVA and GUI applications.
• Executed database scripts for updating multiple databases.
• Installed new builds for the HOMES mortgage application.
• Tested Java GUI applications for the Global Information Manager application.
• Updated and defined testing practices and standards.
• Developed test cases for Java GUI, FOM as well as the EDI portion of the Interconnect Mediated Access project.
• Updated and maintained EDI files in the UNIX database.
• Constructed matrices for the requirements so they could be documented and traceable.
• Consulted clients on fixing problems with the installation of software on AS400’s.
• Worked with IBM security and CL commands.
• Tested installations processes pertaining to the JDEdwards software on AS400’s.