TECHNICAL SUMMARY/SKILLS:

CORE EXPERTISE: Senior Software Analyst, Business Analyst, Software Quality Assurance, Data Migration and Conversion, Test Architect, Pre/Post - Sales Engineer

TESTING METHODOLOGIES/PROCESSES: SDLC, Waterfall, Agile, Scrum

SOFTWARE: Operating Systems: UNIX, MS-Windows, Windows NT, Microsoft-XP, Windows7

DATABASE/LANGUAGES: SQL Server, T-SQL, Oracle SQL, SQL Developer, Oracle TOAD, Web Services, XML, SSRS, SSIS, APEX

TEST TOOLS/TRACKING: Test Director, HP-ALM, Quality Center, Clear Quest, QTP, HP-Sprinter

ENTERPRISE /CUSTOMER RELATIONS MANAGEMENT: Oracle/Metasolv M6 OSS, Clarify CRM, Oracle Siebel CRM Siebel7/8, Siebel Sales Force Automation

PROFESSIONAL EXPERIENCE:

Confidential, Irving, TX

NETWORK ENGINEER, SME, DATA CONVERSION TEST ANALYST

Responsibilities:

• Data Migration/Conversion, Network Engineer and SME, Inventory and Order Management for Confidential Connecticut Acquisition
• Lead test planning, requirements analysis, and data mapping analysis for all Inventory and Order Management database objects
• Lead for data validation and verification of data integrity, utilizing Oracle SQL.
• Defined strategy and scope for functional and data validation test efforts. Write SQL queries to facilitate source and target data comparisons, and data validation regression testing
• Post-migration/conversion, implementation, cleanup, data reconciliation and network build out
• Work with Client and Development Conversion teams on data quality assessments (data analysis). Examine data for issues. Recommend and document strategies to address data quality problems
• Work with Development Team and Conversion Lead to correct data problems to be addressed prior to conversion to insure data integrity for application use and accordance to business practices
• Analyze, design, develop, test strategy and test execution and implement data conversion processes

Confidential, Plano, TX

TEST ARCHITECT/LEAD SYSTEMS TEST ANALYST

Responsibilities:

• Perform Systems Analyst/Test Architect duties for the purpose of developing business and functional requirements and designing comprehensive use cases and test scenarios for QA and User software validation and certification
• Lead Test Architect/Analyst for all new and integrated products, responsible for assisting product owners in identifying and defining business and system requirements gathering and product development.
• Perform “Critical Business Thinker” role to assist QA management in driving quality across all products and projects, providing guidance, feedback, and suggestions to improve quality practices, risk analysis and assessment and metrics across the entire team.
• Develop testing infrastructure, test authoring frameworks, and evaluate features in order to create complex tests and reporting for system and integration testing, data migration and conversion. Help assist QA management to define and structure long-term improvement of the organization testing process and growth.
• Design and execute end to end system, integration and regression testing for voice and data products from Siebel SFA to Installation and Provisioning
• Write, modify and execute test SQL queries to verify backend data integrity, exceptions and fallout for migration/conversion projects and verification of ETL Packages
• Lead Test Analyst for UAT and Product/Release Deployments

Confidential, Plano, TX

QUALITY ASSURANCE, INTEGRATED SYSTEMS BUSINESS ANALYST

Responsibilities:

• Systems Business Analyst for XO Integrated Voice and Data and IP Products.
• Certify customer-facing and backend applications to satisfy the needs of XO Service Provisioners and to insure that XO software is certified to conduct transactions with Telecom Trading Partners.
• Collaborate and interface with sales, marketing, and engineering teams to define and gather system and functional requirements for new product development and product enhancement
• Test Lead for Local Service Request, Access Service Request, including LSOG/ASOG Business Rules validation and version certification with carriers and trading partners
• Participate in all life-cycle phases, working with developers and business analysts in an intense, market-oriented environment.
• Apply structured testing methodologies, define the scope and matrices for test efforts and construct schedules and coordinate manual and automated efforts for all black box, gray box, system and integrated test execution.
• QA Lead for Sales, Customer, Product and Provisioning Data Migration/Conversion for Concentric merger and Allegiance acquisition

Confidential, CEDAR RAPIDS, IA

SOFTWARE SYSTEMS ENGINEER/SENIOR QUALITY ASSURANCE ANALYST

Responsibilities:

• Lead Software Test Engineer, Business Analyst, Client-Server/WorldCom Intelligent Services Network, core platform/architecture for all Confidential Domestic and International Telecommunications call processing, validation, billing certification at the application, system, network and protocol layers.
• Define and implement detailed requirements and activities for operational and performance testing at all levels for domestic and international customers.
• Lead for all installation, configuration, stress and load testing, troubleshooting, support for Domestic, International, Network and Web-based Products.

Confidential, BALTIMORE, MD

SOFTWARE SYSTEMS ENGINEERING CONSULTANT

Responsibilities:

• Responsible for software quality assurance for banking, brokerage and financial services clients.
• Provide documentation, feasibility and testing studies directed toward customer and technology standards and compliance.
• Responsible for test planning and execution for defect detection, troubleshooting, problem solving and reporting.
• Provide technical and quality feedback/advice to clients and lead quality improvement initiatives for future product/project releases.
• Create test documents covering all requirements/features of the software and conduct test activities including planning, execution, documenting, and reporting.

Confidential, COLUMBIA, MD

SOFTWARE ANALYST & PRE/POST SALES ENGINEER

Responsibilities:

• Perform pre/post sales on-site product training, installation, customization and support for domestic and international clients and salesforce.
• Lead software test engineer for network connectivity and network management software on multiple operating system platforms.
• Perform planning and implementation of testing efforts for all software phases.
• Review design and requirements documentation, document software defects and lead testing efforts for defect corrections and product enhancements.