PROFESSIONAL SUMMARY:

• Over 14+ years of progressive IT experience in the Project Management, Scrum Master, Business Analysis, Development and Testing
• Handled successful implementation of enterprise wide complex IT projects within given time and budget constraints, and according to specifications
• Knowledge of Software Development Life Cycle processes including Agile, DevOps and Waterfall Methodology
• Excellent skills in gathering Business Requirements, Facilitating JAD sessions, Developing Use Cases, Documenting Business Requirements and Functional Requirements Specification (FRS).
• Experience in product backlog grooming and creation of EPIC/ User Stories and in Agile Ceremonies Sprint Planning, Daily Scrum, Review (Show & Tell), Retro, 3 Amigos & Tracking Team Velocity.
• Played a crucial role in System Study, Requirement Analysis, Solution Architecting, Costing & Estimation, Proposal Scoping and Client Presentation in Banking and Insurance Domains
• Able to effectively converse, relate and liaise with multifunctional teams, including business owners, stakeholders, mangers, architect, developers and testers at all levels.
• Extensive Experience in Creation of Business Processes, Work Flow Diagrams and Process Flows, Project Governance, Change Control Board (CCB) / Change Advisory Board (CAB), PMBOK Standards, Score Card & Status Report
• Analysis, Design, Build, Testing and Enhancement of the Business Applications in Legacy Systems/ Mainframes, Teradata, Cloud & Hadoop/Big Data using Agile, DevOps and Waterfall methodologies
• Worked on Production Support, Server/Database Migration/Decommission & System Modernization, Disaster Recovery (DR) exercise
• Excellent Knowledge of Banking Domain & Fraud Prevention Applications Architecture, Reconciliation, Insurance Domain, SOX Compliance & Regulations, Risk Identification and Mitigation, Quality Assurance Procedures and Mobile & Digital Technology.
• Managed collocated as well as virtual team in onshore, offshore & nearshore model
• Expertise in working with multiple internal impacted application teams & vendor teams to make sure all stakeholders are engaged in various stages of projects
• Experience in resources onboarding, mentoring them, work allocation and monitoring the progress of project
• Excellent leadership and communication skills and capability of handling multiple projects simultaneously and ensuring continuous improvement
• Have domain experience in Consumer Banking, Consumer Credit Cards, Mobile Banking, Anti Money Laundering (AML), Insurance Industry
• Strong analytical and organizational skills & ability to handle multiple priorities
• Have in Project Management Professional (PMI - PMP)
• Currently associated as a QA Manager with Confidential (Nationstar Mortgage) and collaborating with multiple teams, which are involved in re-engineering the architecture of current call center (IVR) for better effectiveness and automate the flow which is adaptable to new changes and cost effective

TECHNICAL SKILLS:

Management Tools: Microsoft SharePoint, Jira, Rally, RTC, RRC, HP Quality Center/ALM, Discovery, BMC Remedy, Service Now, Peregrine, Microsoft Office Products, Fieldglass, Clarity, Planview, OPPM

Methodologies: Agile, Waterfall, DevOps, BDD, TDD

Operating Systems: IBM Mainframe, Windows

Languages: Java, J2EE, Confidential, COBOL, JCL, MQ

Special Software:: Endevor, Changeman, FILAID, Easytrieve, CA7, TSO/ISPF, IMS DB, VSAM, Rumba, NDM, Expediter, Recon Plus for Windows (RPW)

Database:: Oracle, MS-SQL, SQL Server 2000

PROFESSIONAL EXPERIENCE:

QA Manager

Confidential

Responsibilities:

• Working as QA manager and coordinating with cross all application team to onboard new call center (IVR) system
• Assessing customer requirements and ensuring that these are met
• Help in resource allocation and estimation efforts and delegate duties for routine activities.
• Coordinate with vendor PTP for software and hardware requirement.
• Work with internal team to make sure availability of conditioned data
• Document and follow through issues determined for prompt resolution.
• Assist QA environment team for quality and availability of QA test environment for each product.
• Handle diverse team of Quality Assurance specialists.
• Offer continuous improvement by assessing customer issues for root cause and future prevention.
• Handle vendor relationships to deliver services.
• Conduct test and demos and inspect to certify product readiness for quality gates.
• Ensure and record requirements coverage by verification.

Environment: Microsoft Azure DevOps (VSTS), Avaya, Genesys (Workspace Desktop Edition), Ruby, IntelliJ, MS Visio, MS Excel, MS Word, MS PowerPoint

Project Manager/ Scrum Master

Confidential, Dallas

Responsibilities:

• Working as Project Manager/ Scrum Master and assisting applications which are associated with Platform Management
• Tracking of project status, generated project metrics and project report and follow up with various team to make sure all artifacts are available
• Manage iteration planning collaboratively, working with the Business Lead or Business Application Owner to build and maintain a prioritized product backlog
• Acts as liaison between project team and all infrastructure resources (architects, designers, developers, etc.)
• Bring together Asset and Business Application Owner(s) from the multiple assets to understand their prioritized product backlog
• Assisted team to remove impediments by having an understanding the control and release process and by finding the right personnel to solve the problem
• Ensures that all environments (design, development, test and production) are in place and operational when required by the team
• Assisted with internal and external communication, improved transparency, and radiated information
• Work closely with project owner in backlog management and continuous delivery of features
• Coached Product Owners in creation and maintenance of Product Backlog
• Protect development team from outside distractions, impediments or team conflicts, and maintain focus on product backlog and project timeline.
• Engaged with other Scrum Masters to increase the effectiveness of the application of Scrum in the organization
• Organized and facilitated project planning, daily stand-up meetings, reviews & demos, retrospectives, sprint, release planning and other Scrum-related meetings
• Worked with the Scrum Team and the Product Owner to negotiate the minimum viable product for delivery
• Work with the all impacted applications management to make sure all stakeholders are involved as per requirements to ensure the quality of the deliverables made

Environment: Agile Methodology, JIRA, RTC, Planview, Collaborate, PCF, MS Visio, MS Excel, MS Word, MS PowerPoint

Project Manager/ Scrum Master

Confidential, Iowa

Responsibilities:

• Manage all applications under scope of System Optimization
• Bring together Asset and Business Application Owner(s) from the multiple assets to understand their prioritized product backlog
• Responsible for the overall successful implementation of IT projects initiated within IT service areas, and/or business solution areas (BSA), within given time and budget constraints, and according to other specifications
• Acts as liaison between project team and all infrastructure resources (architects, designers, developers, etc.)
• Ensures that all environments (design, development, test and production) are in place and operational when required by the team
• Use Clarity to Tracks and reports project status on a regular basis, and Tracks expenditures and manages the project budget
• Interacted with the customers and various stakeholders to gather user requirements and their expectations from the new system and present the business solution
• Provide the Estimation for new proposal, project planning, scheduling, creating the Change Order (CO) and contract management
• Continuously monitors team throughput and/or velocity to achieve iteration goals and commitments
• Resource profiles, interviews for new resources, manage the learning needs for the team, documentation and management of the share point for the team, weekly status reports and team’s performance evaluations
• Coordinate the work allocation. Monitor the progress, track issue and risk.
• Manage iteration planning collaboratively, working with the Business Lead or Business Application Owner to build and maintain a prioritized product backlog
• Work with the vendor (CEDI) and the other impacted applications management to make sure all stakeholders are involved as per requirements Ensure the quality of the deliverables made
• Perform all project management related quality activities, creating change (CR) request and getting sign-off from key stakeholders
• Participated in Agile Ceremonies Sprint Planning, Daily Scrum, Review (Show & Tell), Retro & 3 Amigos
• Continuously improves iteration management capabilities by identifying best practices, adopting consistent, standard work and coaching/pairing across teams

Environment: Agile Methodology, Rally, JIRA, RTC, RRC, Clarity, Sharepoint, Java, MS Visio, MS Excel, MS Word, MS Powerpoint

Product Owner

Confidential, New Jersey

Responsibilities:

• Manage all applications under scope of IVR Enhancement
• Manage the agile practice so changes can be implemented faster. Organize daily scrum call.
• Manage retrospective, daily standup and show-and-tell meetings to encourage collaboration, communication, feedback and learning among the team
• Interacted with the customers and various stakeholders to gather user requirements and their expectations from the new system and present the business solution
• Ensures all environments in accordance with agreed upon Service Level Agreements
• Provide the Estimation for new proposal, project planning, scheduling, creating the Change Order (CO) and contract management
• Managing the team which is performing the impact analysis on the present system and designing the flow.
• Resource profiles, interviews for new resources, manage the learning needs for the team, documentation and management of the share point for the team, weekly status reports and team’s performance evaluations
• Drives team performance by eliminating waste and fostering an environment of continuous improvement, including facilitating decision making and protecting the team from outside forces and distractions
• Coordinate the work allocation. Monitor the progress, track issue and risk.
• Coordinate the communication between the clients & team members for both process & technical work and make sure SLAs are met
• Log the best practices and lessons learnt so it can be useful in future project planning
• Perform all project management related quality activities, creating change (CR) request and getting sign-off from key stakeholders

Environment: Agile Methodology, Sharepoint, JIRA, Blueprint, Java, Hadoop, Visual Studio, Rally, Teradata SQL Assistant, XML, HP Quality Center(ALM), TSO/ISPF, QWS3270,, File-Aid, NDM, Expediter, CA7, Changeman,, COBOL, JCL, REXX, MQ

Project Manager/Technical Analyst

Confidential, Dallas

Responsibilities:

• Analyzing system requirements, documenting the scope of the work
• Manage the applications under Day 1 Fraud Prevention & DTCC Re-Engineering
• Interacted with the customers and various stakeholders to gather user requirements and their expectations from the system and present the business solution
• Perform impact analysis on the present system and design the flow
• Provide the Estimation for new proposal, project planning, scheduling and creating the Change Order (CO)
• Use IPMS for all project management related activities
• Tracking of project status, generated project metrics and project reported using IRIS to reduce defect and increase productivity
• Coordinate the work allocation. Monitor the progress, track issue and risk.
• Perform all project management related quality activities, creating change (CR) request and getting sign-off from key stakeholders
• Coordinate the communication between the clients & team members for both process & technical work and make sure SLAs are met
• Manage the learning needs for the team, resource profiles, interviews for new resource, documentation and management of the share point for the team, weekly status reports and team’s performance evaluations, contract management
• Ensure the quality of the deliverables made
• Work with the vendors (EWS/ Visa/ Credit reporting agency i.e. Experian etc) and the other impacted applications for the data mapping to make sure integrity of data

Environment: SQL Server, TSO/ISPF, QWS3270, Quality Center/ALM, Rally, Jira, File-Aid, NDM, Expediter, Changeman, Sharepoint, Clarity, Microsoft Office Products

Technical Analyst

Confidential

Responsibilities:

• Analyze the Design, Architecture Documents, IT Plan, and developed Software
• Interacted with the customers and internal stakeholders to gather user requirements and their expectations from the system
• Use clarity to Provide the Estimation for new proposal. Coordinate the work allocation and progress
• Use IPMS for all project management related quality activities (IQA, EQA, FI & Causal Analysis)
• Coordinate the communication between the clients & team members for both process & technical work.
• Manage the learning needs for the team, resource profiles, interviews for new resource, documentation and management of the share point for the team, weekly status reports and team’s performance evaluations (half yearly basis), contract management, new project/Initiatives proposals.
• Collect various metrics on process and product quality and update the same in IRIS
• Ensure the quality of the deliverables made using IQMS
• System study and created Proof of Concept (POC) of the end to end migration process of mainframe to Teradata for the client.
• Design testing approaches by preparing Test Plans
• Testing of the migration in new Teradata environment
• Logging defects in Defect Management Tool
• Conduct Quality reviews of Test plans by using TCA
• Participation in Component Integration & System Integration testing
• Participated in Server/Database Migration/Decommission
• Performed Disaster Recovery Testing

Environment: IBM Rational ClearQuest, Rational ClearCase, Quality Center, Visual Studio, MS Share Point Services, SQL Server, TSO/ISPF, QWS3270, Quality Center/ALM, Rally, Jira, File-Aid, NDM, Expediter, Changeman, Sharepoint, Microsoft Office Products

Software Engineer

Confidential

Responsibilities:

• Analyze the Design, Architecture Documents, Software Requirements
• Provided technical support from offshore for CRM (Customer Relationship Management) of Confidential (System Application Product in Data Processing)
• Monitored Data and performed data management activities
• Supported Implementation and uploaded the results
• Utilized Upload tool(Internal tool) for Data Management
• Documenting the updates done at each release
• Performed Unit testing, Integration testing
• Developed test cases based on business requirements and functional specifications
• Built Test Scenarios based on Business Requirement document
• Performed Usability Testing
• Tested database integrity using SQL queries
• Performed GUI Screen Navigation & Functional Testing
• Used Configuration Management tools like VisualSourceSafe (VSS)
• Logged and tracked the defects in Quality Center

Environment: Confidential Database, Eclipse IDE, SQL Server, Java, Apache Tomcat Web Server, HTML, PERL, JESS Rule Engine, VSS, HP Quality Center, Rational ClearCase, Rational ClearQuest, SharePoint, Visual Studio and Windows 2000