PROFESSIONAL SUMMARY:

• A professional with over 13 years of experience in Information Technology industry in areas of Software Analysis, Design, Development, Testing and Maintenance of various Software applications.
• Good understanding of quality assurance testing methodology relative to the Business Analysis, Application Design and overall Software Development Lifecycle (SDLC).
• Extensive experience in preparation of Quality Assurance strategies, testing methodologies, test plans, test cases and test scripts for manual and automated testing environments.
• Expertise in performing Black Box Testing, functional testing, Usability Testing, System Testing, Regression Testing, System Integrating Testing (SIT) and User Acceptance Testing (UAT).
• Well versed in Testing methodologies, product development cycles and processes. Involved in developing and executing Test strategies, Test plans, Automated Test scripts, and software Deployment/Release processes
• Experienced in Testing Life Cycle (TLC) - phases include Risk Analysis, Planning Process, Test Design, Performing Test, Defect Tracking and Management and Reporting.
• Very Strong experience with webservices, Soap UI, Postman, Quality Center (QC), SharePoint and Rally.
• Excellent analytical and problem-solving skills. Excellent communication and presentation skills, self-starter, quick learner and team player.
• Extensive working experience on Integration Testing, Functional Testing, GUI Testing, Regression Testing, System Testing, E2E, User Acceptance Testing, Database Testing and Performance Testing.
• Experienced in Automated Testing including Mercury testing Products Quick Test Professional, Load Runner, Jira and Quality Center.
• Extensively worked on Agile and Waterfall methodologies.
• Extensive experience with databases like DB2, Oracle and SQL Server.
• Strong experience in coordinating with business team for UAT testing and Facilitate the required information
• Experienced in developing and maintaining automated test scripts for Back-end as well as Batch system components. Well experienced in identifying and documenting discrepancies between actual and expected results.
• Proficient in using various defect management and source control tools like ALM, Mercury Quality center, Clear Quest, and JIRA.
• Extensive experience with LitmusT Automation Tool.
• Expertise in model-based testing using CA (Agile Requirement Designer) tool.
• Strongly worked as a subject matter expert for projects related to UAT including automation, IT projects, or product development initiatives.
• Managed global technical resources, including planning, estimating, and developing UAT test cases in compliance with the established engineering process.

TECHNICAL SKILLS:

Testing Tools: Mercury Load Runner, Quick Test Pro, Win Runner, Test Director, Quality Center.

Languages: TSL, J2EE, Servlets, JSP, JavaScript, COBOL, Java, C++, SQL, PL/SQL and UNIX Shell Programming.

Data Bases: Cramer, DB2, MS-ACCESS, Oracle and SQL-Server.

Operating Systems: Windows 95/98/2000/NT/XP/Vista, UNIX, LINUX, Sun Solaris, MVS

GUI: Visual Basic, Java, MS Visio, MS Project, Excel, PowerPoint.

Web: HTML, DHTML, XML, JavaScript, FrontPage, Macromedia Flash, Swish, Adobe Photoshop, Pro, Dream weaver.

Hardware: IBM ES9000, IBM S390, IBM PC/ Confidential, Sun SPARC, HP-9000, Macintosh, Intel Pentiums (II, III, IV) and RAID Servers.

Networking: TCP/IP, FTP, TELNET, NetBEUI Protocols.

CRM: Seibel, Clarify

Version Control: VSS, Clear Case

IBM Tools: CICS, Expeditor, Endeavor, File-Aid, QMF, TSO and ISPF.

EMPLOYMENT HISTORY:

Confidential, Irving, TX

Test Lead

Responsibilities:

• Reviewed the High-level documents, Requirements specification documents, Interface specification documents to create the test plans and test cases.
• Involved in the all phases of testing life cycle starting from Requirements Analysis, Feasibility Study, Effort Estimation, Project Planning (QA Activities), Test Design, Test Execution of Test Suite, Requirement Traceability matrix, Defect Management (Tracking & Reporting) and Test Metrics Reporting.
• Provide leadership to my team by setting priorities and providing a strategic and tactical vision for the team.
• Excellent working experience with different phases of SDLC lifecycle including Agile methodology requirements gathering, planning, analyzing, designing, documenting and testing
• Successfully managed timelines, deliverables, resources as well as different sized QA teams including onsite-offshore team structures.
• Responsible for preparation of Daily and weekly Status reports, Bug tracking, capturing & reporting various types of Metrics, task allocation, task mentoring.
• Extensively worked on CA Model based testing tool (Agile Requirement Designer)
• Extensively involved in Automating Care, CRM and Billing applications using LitmusT automation tool.
• Participated in Code Review, QA meetings, Project status meetings and Defect tracking meetings.
• Facilitated release planning, Confidential planning, backlog grooming, and retrospective meetings, successfully guided three development teams through transition from waterfall to Agile development.
• Worked with product owners to groom the backlog and plan sprints. Track, escalate and remove impediments. Track burn down, issues and progress.
• Attended regular reviews with stakeholders and implemented measures, ensuring projects developed on schedule, Devised project developmental schedules, Designed, implemented and managed designated projects, Compiled regular progress reports for management board.
• Expertise level knowledge in entire software development lifecycle (SDLC) process from business analysis to development, testing, deployment, documenting, maintaining and user, experience on AGILE and SCRUM design methodologies.
• Participates in cross-functional discussions to review the impact of application changes on the quality of the application and the client experience.
• Ensure requirement traceability is accurately maintained Confidential both a project and story level.
• Review dashboard reports daily to ensure progress of the project is progressing towards agreed upon completion deadlines
• Developed Test cases, gave Walkthroughs and Presentations of deliverables to Product owners.
• Reviewed and provided recommendations with respect to project plans and to Project requirements.
• Effectively communicated with Managers, offshore teams, business partners Confidential all levels of organization.
• Worked on Resource Allocation, LOE estimations and Forecast for upcoming projects.
• Attended weekly review meetings conducted by QA Team and discussed QA goals, Risks and future plans.
• Coordinated testing efforts, test deliverables, issue escalations, mitigations and status reporting to management.
• Provide post production release and acceptance testing support.
• Lead defect chat rooms/war-room, to co-ordinate between various teams for the resolution.
• Managing the onshore and offshore resources and providing/guiding them on the tasks to be completed
• Actively worked on transformation initiatives for LOE, Estimations, Early Engagement, Defect management, Traceability, Quality Gates, ARD, Test Approach and Test Closure.
• Guided testing resources in successfully completing the development and execution of detailed test cases/scripts and developing test data requirements.
• Supported Sprint.com Enterprise Portal's enterprise, maintenance, and emergency releases in a fast-paced Agile/DevOps development environment
• Performing Manual and Automation testing based on business requirements using Jira, SOAP UI, REST tools.
• Responsible for reviewing automation test cases & scenarios for complete coverage of all requirements.
• Extensively used TOAD for writing complex SQL statements for backend testing.
• Analysis Pass /Fail Completion errors (script, objects, data, application, etc.)
• Follow and contribute to Agile/SCRUM activities (daily stand-ups, retrospectives, iteration planning, estimate/reporting, acceptance criteria definition).
• Logged the errors, reported defects, determined repair priorities and tracked the defects until resolution using JIRA.
• Scheduled review sessions and described the scenarios with Development and Product team.
• Actively supported for GO TO MARKET (G2M) offers product launch for multiple releases.

Environment: Agile Requirement Designer, Linux, SQL Server, LitmusT, SOAP UI, Webservices, Docker, Github,Postman, Amdocs Ensemble /Enabler, ASAP, AMSS, Clarify CRM, POS, JIRA, ALM, Rally, WebSphere CITRIX, Quality Center, Java, Oracle, Toad, SQL,LitmusT, UNIX, Tuxedo, XML and Share Point.

Confidential

Lead Test Analyst

Responsibilities:

• Experienced in TDM/TAC - Test accounts, Orders, Provisioning Creation in L-CSG Prod/QAKA,L-TWC CSG and ICOMS Billings of Prod/QAHA,, BHN Prod Environments for the Customers, QA Teams of System Interface testing,E2E,UAT, SBPP,Field Technicians and Other Stake holders requests.
• Experienced in Sales Force/CRM, CSG, ICOMs, Black screen (Green Screen) - AS400 I-series Testing for Telecom wireline Orders, Accounts and Provisioning.
• Designing Test Strategy, test plans, test scenarios, test scripts for conversion of Time Warner, Bright House Network migration customers for Confidential Business Pricing and Packing for Voice, Video and Internet Resident and Enterprise(CB Business )customers.
• Supported 24x7 for SBPP ( Confidential Business Pricing and Packing) for the Hub Field Technicians across all the regions and markets of USA of Charter, TWC and BHN for Telecom Enterprise Wireline Customers.
• Well Experienced in creation of Locations/House, Accounts and Orders Creation through Various Channels ( CSG,ICOMs) and Monitoring in down strem applications like BAC( Broadband Access Center) - To verify the Device is Online, OSM (Order and Service Management) - Verify the Status of the Orders,UIM (Unified Inventory Management) - to Verify the Service status and DM (Device Manager) and Its Provisioning.
• Involved in System Testing, Regression Testing, Functional testing, End to End Testing, Integration Treating and Smoke testing
• Involved and Validated REST/SOAP API testing.
• Wrote Detailed Test Strategy Test Plans and Test Cases based on user Story requirements and functional specifications
• Proficient in conduct business demos, User guide review and finalization, Co-ordination with offshore teams and various business stakeholders.
• Validated the Data and compare again with legacy SOAP Webservices calls
• Experienced on SOAP and RESTFUL Web Services Testing.
• Experienced in CSG, ICOMs Billing, Next-Gen Provisioning, Mediation and Bill Validation, Validation of MRC,NRC,Adjustments, Payments,AutoCharge/OTC,Basic,NonBasic Charges, Other Charges & Credits, Prorated Charges, Offers, Product Pricing/Configuration,Footing Process, Bill Summary,Usage,CDRs,EDRs,RemittanceAddress for Internet,TV/IPTV/Video and VOIP Telephone customers of Residential and Commercial Business.

Environment: MSDynamics, CSG-Prod,CSG-QAKA, Environments-TWC-CSG/ICOMs,BHN ICOMs billing,Middleware,NextGen Provisioning, Mediation and Billing,TDM, Linux, HP-UNIX, SQL, TOAD,Oracle,AS400,Jira, Remedy, APIs, JAVA,XML, HTML, Smart Bear- Web Services ( REST / SOAP UI), CRM,Sales Force.

Confidential, Addison, TX

Senior Test Analyst

Responsibilities:

• Confidential offers various products includes Close, compliance, Journal Entry, Disclosure Management, Account Reconciliation and Financial Reporting.
• Coordinating with Business (UAT) team and involved UAT Life cycle (creation of Use cases, execution, defect creation, assign development team)
• Reviewed the Business Requirement document with the Business & Development team to understand the architecture and functionality of the application.
• Analyzing the Business & Functional requirements and preparing the test approach document, test scenarios and test conditions.
• Conduct document & project reviews in accordance with the Quality Standards & procedures outlined in the Quality Process checklists.
• Oversee the logging, review, and assignment of testing defects to the appropriate developers to ensure all defects are driven out through resolution. Log, track, and verify defects.
• Analyze and review defect reports and daily status reports.
• Reporting End to End testing status to the higher management on a daily basis.
• Produced metrics and measurements on a weekly basis, based on data collected and provide a baseline for future measurement and defect reporting.
• Determine the test methodologies that include the types of tests required, test documents, test methods.
• Collaborates with IT management and Product owners to determine/define the QA process and establish a pathway of software quality using agile methodology.
• Used Business tools like JIRA, and HP ALM tools for requirement gathering and coverage analysis of business process & testing life cycle.
• Provide accurate bug reports to aid problem solving solutions.
• Facilitated defect triage meetings on daily basis.
• Attended business meetings and workshops in to order gather information.
• Worked closely with other functional groups such as Customer Support, Development, Product Manager and Professional Services.
• Monitors the progress of all phases of UAT; Analyzes test results and ensures all applicable testing is completed prior to any releases .

Environment: Java, Salesforce, XML .net, SQL Server, Unix, Jira, Putty, REST, SOAP UI,ALM, Selinium,TFS, Jboss, Reporting, Web, Cross browsers, Share Point,API, Web services, Team Foundation server (TFS)

Confidential, Richardson, TX

Senior Quality Assurance (QA) Analyst

Responsibilities:

• Responsible for testing support of the interfaces between CSI and other applications such as OCX, CANOPI,FIRST, CBUS, OMX, and CTH.
• Used Quality Center track and analyze test case scenarios impacting the middleware environment, link requirements to test cases, define relationship between parent and child test cases, track defects and generate different tests reports for senior management.
• Served as team lead responsible for testing activities such as planning and control, implementation, status and coordination, problem management and resolution, quality control, and deliverable schedule management.
• Working with project management on QA estimates for the construction phase of the project
• Work closely with the QA manager to plan, schedule, and execute the QA strategy.
• Provided risk assessment and mitigation planning and involved in release management activities.
• Attended Change Request meetings and coordinate activities associated with outcome of user required changes along with associated testing and implementation
• Interacted with Developers, Database Administrators, and Business Analyst to clarify requirements and system behavior in order to streamline testing process.
• Attended defect reviews with project team and daily status reporting meetings.
• Worked closely with development team on defect identification, resolution, and testing based on priority and severity of defects.
• Supported project monitoring and tracking and conduct checkout during production implementation.
• Participated in Regression Testing.
• Prepared Test Plans, Test Cases, and Test Specifications based Functional and Business requirement user stories for the CSI application using Eclipse and Quality Center
• Used HP ALM (Quality Center) for test planning, test case execution, and reporting defects.
• Worked with business analysts to create the functional requirements for rating calculations and data transformations logic.
• Used SQL queries to access the database for Back-end Testing.
• Tested XML Logs using Peters XML SPY.
• Prepared and executed test cases with different test sets for different objectives based on the Business/Functional requirements
• Used tools such as Splunk and Model Driven Tool Signature Capture to verify log files of each service transaction.
• Responsible for accessing and managing version and revision files in SVN.
• Responsible for Enterprise Data Protection Services (EDPS) & Web Services Validation among the different API’s using ITE tool and SOA test.

Environment: Agile Scrum, Hudson, Java, Json, JIRA, Rally, IBM Web Services, HP Quality Center, Eclipse ITE, SOA test, Toad, Rest Client API’s, SharePoint and Oracle.

Confidential, Richardson, TX

Product Validation Lead Tester

Responsibilities:

• Coordinated releases and deployment of products and software components in Production.
• Working with Business analysts to understand Business/System requirements in order to transform business requirements into functional test cases.
• Responsible for reviewing Functional specs, user documentation and use cases and developing manual test cases out of it.
• Administration and Maintenance of Stage and Production environment.
• Maintained meeting notes and presented daily status reports on the tickets worked on in the production and stage, related both business concerns and technical configuration.
• Coordinated with different streams or application to ensure smooth flow in ordering products for reps in call center.
• Responds to the outage call immediately during any time to resolve the issue asap and keep all the stakeholders updated on the status of the outage.
• Solved business and system problems by mapping and tracing data from system to system (Downstream systems).
• Coordinated in setting up Test Environments and Test Plan needs with team members.
• Developing Test Plans and various Test Scripts, Test Execution using Quality Center based on the Functional Specifications.
• Presented best possible alternatives to business stakeholders during the outage such that the customer order is not interrupted.
• Checking for correct triggering of database between the back-end systems by writing SQL queries.
• Working with Business analysts to understand Business/System requirements to transform business requirements into functional test cases.
• Responsible for reviewing Functional specs, user documentation and use cases and developing manual test cases out of it.
• Responsible for planning and directing Quality Assurance and Software change control policies.
• Coordinate in setting up Test Environments and Test Plan needs with team members.
• Developing Test Plans and various Test Scripts, Test Execution using Quality Center based on the Functional Specifications.
• Worked very closely with client-side business analysts to drive requirements and functional/technical designs.
• Extensively worked on many test accounts to Unify (Unification flow) with DTV (DIRECTV)
• Extensively worked on SystemX, CRM & DTV Projects.
• Involvement in identifying the defects and developed Defect Tracking report using Mercury Quality Center which involved Bug life cycle.
• Supported multiple HF(hotfixes) for defect re-tests.
• Actively conducted business demos, User guide review and finalization, Co-ordination with offshore teams and various business stakeholders

Environment: Java, Quality Center (ALM), SystemX, Oracle, OPUS,OM,IPTV CRM,Telegence,OMS, Enabler,, Waterfall, Uverse,CSM, Oracle, SQL, VB.Net, PRISM,LD,Web portal & Web testing.

Confidential, Dallas, TX

Senior Test Analyst

Responsibilities:

• Reviewed Requirement documents, Technical support guide and User stories.
• Implemented the best practice of an Agile methodology on testing environment.
• During Estimation Sessions of user stories, estimated in points and size it by effort and complexity for both development and testing as a whole.
• Reviewed in detail the User stories during Confidential planning with Development and Product to write appropriate tasks.
• Provided QA tasks (which are test scenarios/test plans) for each User Stories during Confidential Planning.
• Written Test Plan Input Test Cases in Rally with description, precondition, test steps and validation procedures.
• Reported test status in every day SCRUM meeting and created work estimate report for each Confidential planning.
• Scheduled review sessions and described the scenarios with Development and Product team.
• Executed scenarios in Admin Portal, Member Portal and Mobile Test cases & logged the defect and result in Rally.
• Sent an email out to the Product Manager and Team after a user story completed and passed in QA for acceptance testing.
• Represented QA efforts for Confidential review meeting.
• Performed UAT Scenarios and gave the Demos to Business.
• Developed and executed Test Scripts for Windows Mobile Handheld and web applications.
• Estimated the testing effects and assigned work to team members.
• Executed the application developed using various mobile technologies including J2ME, Blackberry, Android, Windows Mobile, iOS Technology etc.
• Executed complex SQL queries to validated Sales/Order data transactions.
• Extensively worked on SOAP websevices testing by using SOAPUI tool for Backend systems testing.
• Involved in executing Junit test cases for Admin Portal applications.

Environment: JAVA, J2EE, Magnolia (CMS), Oracle 11G, SQLDeveloper, Rally, Soap UI, RESTful, WinSCP, Curl, Jsonview, Salesforce, Putty, web services, Mobile Testing (Android, IOS), Unix, Windows7.

Confidential, Richardson, TX

UAT Lead Test Analyst

Responsibilities:

• Analyzing the Business & Functional requirements and preparing the test approach document, test scenarios and test conditions.
• Reviewed peers test scripts & Reviewed with development team and Business team.
• Reviewed Business Requirement Documents, functional specification documents, System Requirement Specifications and analyzed requirement document for writing the Test Plan and Test cases.
• Executing SQL queries for backend testing to verify the billing related data in the data base.
• Executing End-to-End Flow through AMSS, CRM, OMS, ASAP, AMSS and POS Test cases and opening defects through Quality center.
• Contributed for Defect Creation, Tracking and Retest and closure after fixed Resolution.
• Worked on several different AMDOCS applications - Amdocs Self Service (AMSS), Amdocs CRM, and Order Management System (OMS) and Ecare.
• Reviewed the High level documents, User requirements documents, Business documents, CRs, (Change requests) to create the test plan and test cases.
• Involved in sanity testing for every new build using ASAP, POS, CRM and AMSS.
• Extensively worked on Point of Sale (POS) testing for Inventory testing.
• Performed several transactions in POS Creating Purchase orders, Account activations, Payments, Inventory Handling and Return devices…
• Involved in Mini control testing in ST environment, Sanity testing, control test and UAT testing for every new release.
• Conducted User Acceptance testing sessions with well set-up Test environment and appropriate test data created for the End Users.
• Experienced in working with business units to determine UAT requirements and goals.
• Experienced in working with business requirements, business rules, functional specification documents and other relevant documentation for UAT planning, design and execution.
• Designed and developed Test Plan and Test Scripts for UAT (User Acceptance Test) testing.
• Run billing for BANs (customers) on daily basis.
• Checking and analyzing Ensemble and Enabler logs and Data Bases (DB) to troubleshoot issues encountered during billing, EOD and EOM activities.
• Strong experience in writing Test Rules, CHL’s (Calendar Highlights), Test cases Based on IA’s(Impact Assessment document).
• Involved in Design, Planning, implementation and executions of test cases.
• Attended internal review session with the developers and External review session with the client.
• Wrote test cases using Amdocs testing studio and exported to Mercury quality center.
• Worked on Port in, port out, win back and snap back scenarios using neustar GUI.
• Worked on new functionality for LTE02, LTE03 devices using POS/ASAP application and performed all validations using TOAD.
• Using Point of Sale application create PO, Receive PO, Loaded inventory, purchased equipment, upgrade equipment, create payments, refunds and exchange equipment.
• Worked on functionalities like pay by the minute, pay by the week, pay in advance and prepaid.
• Hands on experience using SOAP UI tool sending request XML and validating success response for each API.
• Validating Revenue assurance report with respect to database to see if they are any discrepancies in the report which impacts financially.
• Opened and tracked defects using Mercury Quality Center.
• Developed and executed UAT (User Acceptance Testing) test cases and scenarios, ensuring user requirements were met.

Environment: Windows, UNIX, API, SOAP, JAVA,Tuxedo, Oracle, XML, IVR, Quality Center, QTP, POS, Toad Amdocs CSM, ASAP, Ecare, AMSS, CRM, Amdocs Ensemble and Enabler.

Confidential, Bellevue, WA

Senior Test Analyst (UAT)

Responsibilities:

• Reviewed the Functional specification document, wireframes, product specification documents to create test cases for UAT testing.
• Reviewed with team to fill the caps if anything missing from the requirements.
• Involved in Boss billing system testing for Mobile activations and Provisioning.
• Involved in testing for mobile account activations, Order entry, WebOE, Sales OE and my Account by using clear wire applications.
• Used several Web services like Consumer Authentication, Account Close sure and Update MEID For DCM transactions.
• Modified Provisioning and de-provisioning flows by using BOSS and device management, Used Quality center for bug tracking and reporting.
• Co-ordinated with offshore team regarding test case execution status and open issues which needs to be resolved.
• Involved in testing using DCM to create Vendors, offers, Promotions and to manage all vendor service.
• Extensively worked on BOSS ordering, Billing and Provisioning.
• Conducted knowledge transfer for new team members.
• Uploaded wdsl and xsd files to create test cases for web services in SoapUI.
• Executed web services test scripts in soapUI for transactions and verified in the backend system.
• Participated daily statuses meeting with group lead and test team manager.
• Updated test cases into Bugzilla based on use cases and executed, reported bugs in Bugzilla.
• Worked with development team over the bridge to discuss about defects.
• Executed sql queries and retrieved required data for test execution.
• Executed test cases using with Mobile handset to confirm the transactions in the Unix logs, database for DCM, BOSS and E-commerce application.

Environment: Windows, Amdocs CRM (Clarify), AMDOCS DCM, BOSS, SOAP,CRM, UNIX, Sales OE, Quality Center, Bugzilla,VOIP, TOAD, SOAP UI, XML,OMA and DCM.

Confidential, Holmdel, NJ

Billing Lead Analyst

Responsibilities:

• Involved in the Discussions of High-Level Planning and designing scenarios for the High-Level Planning.
• Analyzed Business Requirements created testing strategies, testing plans and prepared detailed test cases for the Application under Test (AUT).
• Involved in creating possible scenario for the detailed Design and written test cases based on the detailed design plan. Tested XML for all interfaces to exchange the data between the applications
• Key Player of the regular User Acceptability Test’s (UAT) to test and report various issues and bugs.
• Used extensively SQL queries and few SQL functions.
• Tested XML for all interfaces to exchange the data between the applications
• Conducted data analysis of the backend database using Oracle during the software life cycle
• Used TOAD for validating data against the backend database Oracle using complex SQL queries
• Worked on UNIX environment to check the logs for trouble shooting issues.
• Involved in running of the UNIX shell scripts and had hands on experience with UNIX utilities and commands.
• Involved in exporting of test cases from excel to QC and worked on mapping of Test cases with Technical requirements.
• Involved in executing of test cases which has different flows that customer does on the store front.
• Involved in Opening of the defects in the Quality center and assigning priority and severity to the defects found.
• Tested IVR Functionality for Interact, CCA call center applications.
• Involved in Service Layer testing with Amdocs using SOAP UI.

Environment: Windows, Agile, Oracle, SOAP,CRM, UNIX,INTERACT CCA, Quality Center, VOIP, IVR, CSM,TOAD, BILLING, SOAP UI,XML, Account Receivables, General Ledger (GL), Amdocs CRM (Clarify), SQL SERVER and CITRIX SERVER.