Quality Assurance Data Asst Resume

SUMMARY:

Progressive experience in proving nitration learning resulting in high levels of client's satisfaction.

EXPERIENCE:

Confidential, Washington, DC

Quality Assurance Data Asst

Responsibilities:

Sustain healthy store operations by employing loss prevention and safety programs including fraud mitigation.
They develop effective partnerships with managers and store associates to help curtail loss from accidents, crime and other reasons.
Leadership and performance in while participating in proactive activities such as training staff and discussing loss prevention, fraud and safety awareness. are also responsible for choosing, procuring and implementing security equipments and gadgets like CCTV, webcams, alarms, electronic article surveillance, RFID chips, anti burglary/robbery devices, safes and locks access control, uniform and plainclothes security officers, surveillance and safety audits to identify areas of potential theft, perform corresponding measures for prevention and theft detection; investigate and prevent customer and employee accidents and determine accident causes and apply appropriate preventative measures for stores and departments.
Coordinate with law enforcement authorities in enforcing crime prevention measures; investigate and observe any criminal activity inside and near the vicinity of the store.
They adhere to company guidelines, policies and core values, including its mission and vision to inspire associates to give optimal customer service and adhere to high levels of professionalism, and work quality and are trained to handle potentially violent and violent situations through self - defense techniques and utilizing available weaponry.

Confidential, Landover Hills, MD

Customer Service Manager

Responsibilities:

Solving and investigating customer’s long-standing or complex problems.
Communicating politely with customers by email, letter, face to face, and telephone.
Handling all customer complaints or major incidents, like customer ill health problem or a security issue.
Visiting customers for the provision of one-to-one service and developing complaints or feedback procedures for the use of customers.
Providing advice and help to customers using the products or services of the organization.
Issuing compensations or refunds to customers and maintaining accurate and timely records of correspondence or discussions with the customers.
Supervising front-end staffing, learning about the products or services of the organization, and following up-to-date with modifications.
Training staff or employees to deliver excellent customer service and involving in staff appraisals and recruitment process.
Developing customer service standards, policies and procedures for the organization or department.
Keeping abreast developments and changes in customer service field by reading pertinent journals, attending meetings and courses.

Confidential, Washington, DC

Administrate Assistant Quality Assurance Data Asst

Responsibilities:

Check quality of data by running pivot reports or other techniques to verify accuracy of information and donors intents has been met. File records, conducts research, resolve data issues, run queries. Answering the telephone, sending out and receiving mail and packages, writing, editing, and preparing electronic doc, filing documents, data entry, research, ordering and receiving food deliveries
Aids executive in staff by coordinating office service, such as personal record control.
And special management studies.
Analyzes unit operating computers, reviewing and answering correspondences.
May assist in preparation of reports and data. Operate office machine such as typewriters, computers, faxes, copier dealing with Microsoft, excel, windows, and other standard programs for which need to run for a reported
Key data into appropriate, format data on spreadsheet or other applications in screening from established data management programs.
Check quality of data by running pivot reports or other techniques to verify accuracy of information and donors intents has been met.
File records, conducts research, resolve data issues, run queries.