PROFESSIONAL SUMMARY:

• Over 14 years of total Testing experience of which around 9+ years comprises of Guidewire portal testing.
• Proven excellence as test lead both offshore and onsite handled 11 - member team, enabling the team to successful completion of the task one step before the project deadline, grooming the team so as to become future leads.
• Experience in Production support project and handling incoming of tickets
• Experience as a Release coordinator
• Good experience in playing QA/BA role for the Prodcution support Confidential project
• Experience in Billing Center and Agency Portal testing as well
• Experience in Business Process Testing
• Hands on testing experience using SQL Server and the tool Toad.
• Sound Knowledge in HP quality Center and Significant experience in Bug Tracking and Reporting
• Expertise in deriving test cases based on business requirements and technical specifications
• Excellent communication, possess very good team management skill and render assured quality in deliverables and on schedule
• Good interpersonal skills, commitment, hard working with a quest and zeal to learn new technologies/Process and undertake challenging tasks.

PROFESSIONAL EXPERIENCE:

Confidential

QA Analyst

Responsibilities:

• Execute software components to evaluate to ensure it meet the requirements that guided its design and development,
• Recommend findings on existing software to correct error or to upgrade interfaces and improve performance.
• Develop or direct software system testing or validation procedures.
• Consult with customers or other departments on project status, proposals, or functionality issues.
• Establish testing standards and best practices
• Encourage innovation of process and creative testing methodologies
• Analyze information to determine, recommend, and/or modify existing systems
• Perform functional testing on all State Fund applications
• Understand the policy workflow and/or the lifecycle of a workers’ compensation policy to perform thorough end-to-end testing
• Provide expertise in test case creation with minimal business requirements provided
• Respond accurately to inputs and perform functions within specifications
• Conduct and define the overall approach to software development and determine the approach and specifics and timing depending on the approach
• Work closely with management to determine feasibility of product features
• Promote high quality, scalability, and timely completion of testing timelines
• Provide objective and risk of software implementation to business
• Review defined system requirements and ensure it’s implemented in testable programs and ensure requirements, programming, and testing are in line with approach.
• Evaluate and recommend appropriate technologies based on product needs and industry trends
• Provide test estimates for proposed projects
• Constantly look for opportunities to improve testing processes
• Execute software components to evaluate to ensure it meet the requirements that guided its design and development,
• Respond accurately to inputs and perform functions within specifications
• Conduct and define the overall approach to software development and determine the approach and specifics and timing depending on the approach
• Review defined system requirements and ensure it is implemented in testable programs and ensure requirements, programming, and testing are in line with approach.

Confidential

Policy QA Analyst

Responsibilities:

• Perform functional testing on all policy related applications
• Understand the policy workflow and the lifecycle of a Workers compensation policy to perform thorough end-to-end testing
• Create test case creation with minimal business requirements provided
• Evaluate and recommend appropriate technologies based on product needs and industry trends-
• Provide test estimates for proposed projects
• Constantly look for opportunities to improve testing processes
• Establish testing standards and best practices
• Encourage innovation of process and creative testing methodologies
• Work closely with management to determine feasibility of product features
• Promote high quality, scalability, and timely completion of testing timelines
• Ask questions and share information gained with other support team members, recording and documenting this knowledge
• Extensive knowledge of and proven experience with data processing systems, and methods of testing and moving solutions to implementation.
• Strong knowledge in project management practices and ability to document processes and procedures as needed.
• Work collaboratively with other project team members and independently on assigned tasks and deliverables with minimum supervision

Confidential

Agency Portal Test Lead/Policy Center/ClaimCenter Production support QA Lead, Release coordinator

Responsibilities:

• Agency Portal Lead for both Functional and Integration was identified for this Role at onshore from Offshore.
• Production support QA lead and Release coordinator for claim Center project.
• Prime POC for coordination between Client and the offshore team.
• Playing both QA/BA role for the prod support project
• Involvement in RDW sessions where requirements are discussed and gathered.
• Enable delivery by discussing the tasks that needs to be done from one day to day basis and
• Preparation of Estimation and Test Plan, Sprint after Sprint for both System Testing and End to End testing.
• Give walk through on test scenarios and Test cases Responsible for getting Test Confidential /cases approval/signoff from the Business team. Post walkthrough
• Participate in EBV sessions and demonstrate the respective Sprint scope and issues w.r.t the scope for that sprint
• Handling Daily status call and all project management call
• Preparation of Daily status Reports, Weekly status Reports, Test summary reports and all closure activities.
• Coordinating with the Development team for Release notes and effect fixes

Confidential

QA lead

Responsibilities:

• As a Test Lead managing 11-member Configuration- System Testing Team
• In Parallel overseeing 4-member rating and pricing data preparation team.
• Working to Leverage the Automation team within Configuration/Rating pricing so as to reduce the manual effort both in terms of time and resources.
• Preparation of Estimation (TCP) and Test Plan, Iteration after iteration for both System Testing and End to End testing
• Supporting Automation team for estimation based upon the feasibility conditions.
• POC for Scope Matrix preparation that which identifies the requirements segregation at a higher level between Configuration and Integration.
• Task Allocation, Facilitating and driving the team for Use case Handover calls, Requirement level query resolution
• Handling Daily status call and all project management call
• Responsible for Confidential walkthrough to the Ba's/Client BA's as a mark of completion and getting the test Confidential completion sign off
• Updating trackers that are both internal as well as client specific starting from requirement analysis till closure like, Design score card, Execution score cards
• Handling triage call providing defect resolution and publishing test metrics,
• Preparation of Daily status Reports, Weekly status Reports, Test summary reports and all closure activities.
• Coordinating with the Development team for Release notes and effect fixes
• Facing Internal Process audits conducted by the Confidential ’s Process group
• Coordinated with the Cap Tools team and learnt the technique to implement OATS concept using COTS tool for optimizing Product Model thus bringing in the concept of Reusability.
• Involved in yearend appraisal and further one on one discussion with the team

Confidential

Configuration Test Lead

Responsibilities:

• Played the role of SPOC for the Configuration stream
• Task allocation to the team
• Mentoring the team and addressing all the queries and providing solutions for the clarification.
• Handled the complex Modules like Payments, Coverage mapping, Assignment and Segmentation, User Roles testing,
• Understanding Requirements
• Involved in Test design and Test execution phase
• Confidential /Test condition walkthrough to the BA and getting responsible for getting test Confidential completion sign off.
• Handling Daily status call and all project management call
• Reviewing Test cases before delivering them to the BA/Client BA's
• Coordinating with the Development team for Release notes and effect fixes
• Supporting my lead for Process audits by creating a damaging all the Test artifacts up to date Iteration after Iteration
• Provided thoughts on automating Coverage Mapping sheet with JMeter tool
• Actively contributed to the GW COE team on creating Reusable assets for GW CC.

Confidential

Team Member

Responsibilities:

• Understanding the Requirements based upon the Use cases and its associated documents
• System understanding for the requirements under study
• Raising Queries/Ambiguities for the requirements/functional specifications
• Analyzing and understanding test conditions that are mapped to requirements
• Creating and reviewing test cases for the test conditions mapped to requirements
• Reporting Defects in QC and effective defect management until closure.
• Coordinating with the Development team for Release notes and effect fixes
• Actively involved in Root Cause analysis, provided solutions to mitigate such defects in future.

Confidential

QA Lead

Responsibilities:

• Pilot testing project for the entire account. Playing key role in bringing in the QA testing process System understanding for the requirements under study
• Understanding the Customer Requirement and preparation of estimates
• Preparation of Test design and Execution Metrics required for weekly status reports.
• Defect identification and tracking preparation
• Support during customer testing
• Weekly triage meeting

Confidential

Team Member

Responsibilities:

• Understanding the Customer Requirement and preparation of estimates
• Preparation of Test design and Execution Metrics required for weekly status reports.
• Defect identification and tracking preparation
• Handled claims module and tested end to end integration .
• Actively involved in Client demo of the End to End Claims application

Confidential

Team Member

Responsibilities:

• Understanding the Test Environment
• Creating and executing Test Cases for manual testing.
• Perform System Testing
• Regression Testing
• Coordination with onsite coordinator on the daily tasks and allocation of tasks to the team.
• Reporting Test Design and Test Execution Metrics to the Project lead.
• Handling client calls and daily status calls with the onsite counterparts

Confidential

Team Member

Responsibilities:

• Includes Understanding the Requirements using BRD, FS and associated documents, System Understanding for the requirements under study,
• Raising Queries/Ambiguities for the requirements/functional specifications that need more clarification. Understanding the approach for Test Design phase,
• Writing/Reviewing Test Cases for the Test Conditions mapped to requirements, Reporting metrics/status reports for Test Design phase,
• Coordinating with Onsite team to discuss on project related action items, Planning for Test Execution activities (on Mainframe application) to accomplish tasks on daily/weekly basis,
• Reporting metrics/status reports for Test Execution phase on daily/weekly basis,
• Reporting Defects in Quality Center on testing the application.
• Coordinating the offshore team, initiate Calls with the Clients directly and update the offshore status /issues.

Confidential

Team Member

Responsibilities:

• Includes Understanding the Test Environment
• Test data preparation using the excel rater
• Updating the existing QTP script as per the release requirements and executing the same.
• Reporting issues/defects in defect tracking tool Track Studio.