SUMMARY:

• 8 years of experience as a Quality Analyst using Software Development Life Cycle (SDLC) principles and methodologies in a wide variety of domain and applications like Mobile Apps, Retail, Banking, Finance, Point of Sale. Expertise in analyzing test results, reviewing and reporting defects. Excellent verbal and written communication skills that help communicate with stakeholders, end users, project managers and testing team and write detailed documentation.
• Complete knowledge of Life - Cycle Development including Requirements, Analysis/Design, Development and testing techniques including Smoke, Functional, Integration, System, Regression, Cross Browser Compatibility, User Acceptance and Database testing.
• Good Understanding of HP Application Lifecycle Management (HP ALM) tool.
• Expertise in Manual/Automated Testing of Web based, Client/Server, Internet applications using a wide range of testing tools including HP Quick Test Professional, HP Quality Center.
• Strong Knowledge in Software Architectures like Client-Server, n-Tier, Service Oriented Architecture (SOA).
• Advance level knowledge of Microsoft Windows 2003/2008/XP/7
• Good knowledge of Creating Virtual Machines (VMware) on Microsoft Windows.
• Excellent understanding of Test Methodologies and the overall Software Development Life Cycle (Waterfall, RUP and Agile model) from requirements to product release.
• Experienced in creating/maintaining Test Plans, Test Strategy, Test Cases, Traceability Metrics, Test Summary Reports and Test Scripts for end to end functionality testing and configuring Defect Management Process.
• Worked closely with Development teams to provide support and to participate in knowledge transfer to the client throughout software development life cycle.
• Excellent judgment and management skills acquired through experience in identifying areas of high risk early in development life cycle and prioritizing my tasks to focus my testing effort when time is limited.
• Understanding of Anti-Money Laundering (i.e. Bank Secrecy Act, USA PATRIOT Act.
• Knowledge of Wealth Management and Investment Banking.
• Goal oriented professional with superior analytical, communication and presentation skills.
• Extensively used tools like HP ALM and ClearQuest for defect tracking.
• Expertise in working on various platforms like Windows, UNIX.
• Proficient in writing SQL Queries like to retrieve data from databases for Backend Testing.
• Expert level skills in MS Office products like MS Word, MS Excel, MS PowerPoint, MS FrontPage, MS Excel, MS Visio and MS Project.
• Deep knowledge in the Analysis of Bug Severity, Bug Tracking system and Bug Reporting using Quality Center, Rational Clear Quest.
• Good Knowledge of Banking and Financial industry& Credit Card Systems like TSYS.
• Hand on experience in gathering and analyzing business requirements, and developing functional and technical requirements.
• Ability to develop out-of-the-box solutions resulting in process improvements and huge cost- savings.
• Able to work collaboratively with testers, developers and business in testing complex and large projects and maintain detail QA documentation.

TECHNICAL SKILLS:

Operating Systems: UNIX, Windows NT/95/98/2000/XP/VISTA/7,Putty

Defect Tracking Tool: Quality Center ALM, Rational Clear Quest, Jira, Rally

MS: Office, Dream Weaver, Photoshop, Flash, Adobe After Effects, Premiere, Final Cut Pro

PROFESSIONAL EXPERIENCE:

Confidential, Emeryville, CA

Responsibilities:

• Supported UAT in-store test activities like Ordering from the store menu, check in with QR code, paying with Peet’s Digital card using Bomgar (Point of Sales).
• Responsible for tracking and closing defects using Jira during Regression/UAT/Production.
• Followed Agile testing approach in Day to Day basis using Jira and User Stories.
• Tested Peet’s Mobile App by using iOS (iPhone) and Android devices and log defects in JIRA.
• Actively participated in the Review Meetings for Functional Specifications Document and Technical Design Documents
• Participated in Weekly meetings and walk through to discuss Defect Priorities
• Created and Executed test cases on Qtest.
• Performed All phases of end-to-end testing which includes Smoke testing, Regression testing, User Acceptance Testing
• Worked with POS System and involved in testing functionalities related to Ordering, Earn and Use rewards in Bomgar (POS ) and Mobile app using Paytronix and Olo.
• Carried out extensive testing on payment methods such as Credit Cards, Gift Cards.

Environment: Android, Jira, Qtest, IOS, Windows 7, Swagger, Paytronix, Olo, Bomgar,MS Office.

Confidential, San Francisco, CA

System QA Tester

Responsibilities:

• Attended review meetings with project manager, QA lead, developers and team members to discuss about bug status and to make sure that project is on track.
• Develop and Executing the Test Cases, generating reports and entering/tracking the defects in the ALM updating as per the results.
• Testing cross browser functionality on different browsers such as Internet Explorer, Safari and Fire fox and Chrome.
• Application testing on various smart devices like Galaxy, Iphone and Ipad.
• Perform Functionality, UI, Regression, and UAT testing to ensure all features are working exactly as expected
• Supported Production deployments and Monitored and track high Priority defects and Production
• Reviewed test specifications and cases, written by others for coverage and completeness in order to improve test quality and effectiveness of the whole Software Development Life cycle.

Environment: Windows 7, HP ALM, MS Office, IOS, Android, Java, MAC OS

Confidential, Lynchburg, VA

Responsibilities:

• Analyzed the FSD and developed Test Cases, Test Scripts to cover overall quality assurance testing
• Created test cases and test scripts and developed Requirement Traceability Matrix to match the requirements
• Worked with POS System and involved in testing functionalities related to POS scanning, custom retail price and promotions in POS.
• Responsible for tracking and closing defects using HP ALM during SIT/UAT.
• Created test plans, test scripts using HP ALM.
• Involved in Integration, Regression, Functional and End-to-End testing on store and merchandising applications that interface with POS
• Carried out extensive testing on payment methods such as Credit Cards, Debit Cards and Gift Cards.
• Tested hardware such as printers, scanners, POS cash drawers, credit card scanners, iPhone and iPad application.

Environment: Windows 7, HP ALM, MS Office, Lightspeed, Oracle.

Confidential, San Francisco, CA

System QA Tester

Responsibilities:

• Worked individually and in team environment in order to accomplish Quality Assurance goals for software product roll out.
• Reviewed Functional Specification Document (FSD), with Project Lead, Business Owners and the Technical Lead.
• Involved in creating, updating Test cases as per the design documents (both Functional and Technical).
• Maintained a close and strong working relationship with teammates and management staff to achieve an expected QA result for the project team.
• Tested mobile application using simulators and also with real time devices like Iphone, Ipad, Galaxy.
• Worked as a Member of the QA team, responsible for the testing and certifying the software applications as safe for deployment.
• Close Interaction with software developers to understand application functionality and navigational flow.
• Daily Update Meetings with QA Lead to discuss the status of Projects.
• Interacted with developers and business units for resolving issues with applications that fail testing.
• Involved heavily in SIT&UAT for the application and communicated with developers and management to ensure delivery of a Quality product on time.
• Develop and Executing the Test Cases, generating reports and entering/tracking the defects in the ALM updating as per the results.
• Involved in all phases of testing like Smoke, Functional, Regression testing.

Environment: Windows 7, HP ALM, MS Office, Relationship Pricer, Java.

Confidential, Greater Los Angeles, CA

QA Tester

Responsibilities:

• Wrote SQL queries to retrieve the information from the SQL Server database to check whether the information has been updated.
• Attended review meetings with project manager, QA lead, developers and team members to discuss about bug status and to make sure that project is on track.
• Reviewed Business and functional requirement documents and detail design documents and then writing and executing test cases based on these documents.
• Developed the Positive and Negative Test Cases for various modules based on the business requirements, process flow, flow charts and program specifications.
• Performed various types of testing like Functional, Regression, Smoke, UAT.
• Documented the Defects using Jira and tracked them to completion by communicating and co-coordinating with the development as well as the support group.
• Involved heavily in Regression Testing & Staging for the application and communicated with developers and management to ensure delivery of a Quality product on time.
• Involved in mentoring and training Jr. QA Staff for effective use of good QA and Validation practices.
• Assisted the GoBank Mobile team and performed Regression testing on iPhone and Android devices to ensure existing functionality is not negatively impacted by changes being introduced with the project

Environment: Windows 7, Jira, MS Office, SQL Server, Scout, TSYS, Java.

Confidential, San Francisco, CA

QA Tester

Responsibilities:

• Writing & Executing Test Cases in Rally based on Business Requirements and Design Specs.
• Interacted with Developers for defect analysis and performed Regression Testing to ensure existing functionality is not negatively impacted by changes being introduced with the project.
• Documents problems identified in testing, reported results and tracked defects encountered during testing in Rally.
• Active participation in decision making and Defect Tracking Meetings with Project Manager, QA Lead, Developers and team members to discuss about defect status and to make ensure that all the defects were fixed and closed in a timely manner.
• Monitored, updated and prepared progress reports, scorecards and test summary reports reflecting progress and success with core team and management.
• Performed various types of testing like Smoke, Functional, UAT.
• Executed test cases manually to check GUI and functional features, compared and analyzed actual results and reported all deviations to the appropriate individuals for resolution.
• Created Virtual Machines(VMware) for testing purposes.

Environment: Microsoft XP, Rally, MS Office, Oracle, SQL Server, Risk Analyst, VMware, Java.

Confidential, Portland, OR

Mobile Application Tester

Responsibilities:

• Worked in Agile environment with frequently changing requirements.
• Involved in mentoring and training Jr. QA Staff for effective use of good QA and Validation practices.
• Tested the enhancements to the Confidential Mobile iPhone, iPad, Android, and Blackberry Applications.
• Maintained a close and strong working relationship with teammates and management staff to achieve an expected QA result for the project team.
• Validated each program or application interfaces correctly with other programs or applications and equipment in the system.
• Performed Regression testing to ensure existing functionality is not negatively impacted by changes being introduced with the project.
• Tracked & Reported defects using Clear Quest.
• Attended Defect meetings with project manager, QA lead, developers and team members to discuss about defect status and to make ensure that all the defects were fixed and closed in a timely manner.
• Involved in all phases of testing like Smoke, Functional, UAT, and System testing, on different mobile devices.
• Writing Test Cases based on Business requirements, Functional Specs, Wireframes to cover overall quality assurance testing and then executing various test cases in Quality Center.
• Created test data in Hogan Mainframe& validated the test results.

Environment: Microsoft XP, Quality Center, MS Office, Clear Quest, Hogan, iPhone, Andriod, iPad, Blackberry.

Confidential, Roanoke, VA

Integration QA Tester

Responsibilities:

• Actively involved in walkthrough and meetings with development team to discuss related issues.
• Used Test Director for the reporting and tracking of defects.
• Manually tested the various navigation steps and basic functionality of the application.
• Constantly involved in review meetings and made sure the testing is done based on the QA master plan and the deadlines are met.
• Created Test requirements, Test Metrics and assigned Test Cases to different Test Case folder in Test Director.
• Wrote SQL queries to retrieve the information from the AS400 database to check whether the information has been updated.
• Performed smoke, functional, integration, regression testing & GUI.
• Experience in using Microsoft Windows SharePoint Services as a version control tool.
• Performed various purchase orders, receiving orders, DC callback orders, replenishment orders, inventory adjustments, inventory reconciliation, and other transactions in Red Prairie WMS and AS400.

Environment: AS400,Microsoft XP, Red Prairie, Test Director, WMS, PeopleSoft, MS Office, Putty