SUMMARY:

Telecommunications professional with over many years in all aspects of System Analyst, QA testing, Leading Projects, Defect Management., Order Provisioning, Data Staging and Testing Analyst, Tester, Defect Manager with strong Billing, Web - based and eCommerce knowledge. Experience with front-end applications with respect to Mobility (wireless postpaid, prepaid, boost), Wireline and CLEC/ILEC orders and account types. Very resourceful with the ability to identify and streamline work processes with excellent ability to communicate Confidential all levels of management. Demonstrated ability in the coordination with Stakeholders (P.M., Product Managers, Business Analyst, Peers) to ascertain clarity and direction in the testing Scope and or approach. Able to work well individually or as a Team environment

TECHNICAL SKILLS:

• Mobility / Cloud iPad Tablet / POS Systems / WEB Testing / Software Development Life Cycle (SDLC) / Waterfall
• Project Planning / Understanding Requirements / Test Case Writing / HP Quality Center, Test Director / DPI/CAMS WebTrax / OMS / System X (Order Management) / Test Defect Management / SR/IR/IA/CR requirements / Telegence (CRM) / Waterfall (SDLC) / SharePoint /AS400 (Green Screen/GUI) / POS (Point of Sale) /Voice Portal (IVR) / CRM / Call Center / Billing / Order Management / Provisioning / Trouble-Ticketing (back-office) / Service Catalog

PROFESSIONAL EXPERIENCE:

Confidential

System Test Analyst

Responsibilities:

• And timelines to determine my role with respect to assigned projects to determine and ensure test approach
• And methodology is in keeping with expectations and deliverables. Must possess a keen knowledge of
• Industry defect management, defect life cycles and defect severity levels in an effort to resolve complex issues.
• I possess full knowledge of all device types and Price plans with respect to applicable SKU’ s and catalogs. Latest
• Opportunity provides working with shared data setup as it pertains to Data Packet SOC’ s (GPRS, UMTS, and
• LTE) for 2G, 3G & 4G (LTE) platforms. I have gained valuable knowledge with respect to Wi-Fi (WAP’ s), Bluetooth,
• Hotspot, Tethering, APN’ s (Access Point Name) and Encore Interface between Handset and Desktop/Laptop
• Utilize PRISM portal to review projects CR’ s, SR’ s and TR’ s to extrapolate requirements to write
• Test Plans & Test Cases. Utilized Voice Portal (IVR) to test customer interactions (inbound/outbound) such as speech recognition, telephone keypad, automated routing, audible clarity and latency for Enterprise and Consumer Portals
• Executed Field Test scenarios
• Open, document, track defects using a ticketing tracking system (bugs) to ensure timely resolution, utilizing WebTrax & ClearQuest. Send Status reports to Test Manager
• Implemented RFID (Rdaio Frequency Identification) badge and product readers for employee and product tracking
• Trained new team members with respect to test scenario execution, protocol and procedure.
• Excellent knowledge of Android and IOS platforms (GSM, UMTS, HSPA, LTE)
• Very knowledge with respect to various SIM types (legacy, embedded & non - embedded)
• Create test plans and test scenarios (test case, test sets, test steps) for production validation of enhanced and new mobile
• Services, utilizing Quality Center & ClearQuest (Rational)
• Execute end-to-end test on-device for enhancements and new mobile services
• Regression test Confidential integrated services/apps on Apple iOS devices (tablets and handsets) to ensure successful rollout with respect to iOS updates.
• Work with Bluetooth sniffers to help debug issues.
• Enable, recreate, capture and pull device logs for defect reporting.
• Perform testing on customer purchase web portal for Confidential prepaid and postpaid data services on Apple iOS, Android and Microsoft handsets and tablets.

System Test Analyst

Confidential, Rochester, NY

Responsibilities:

• System Testing Analyst who is a key player on the System Gap Testing team for UAT, BAU, regression, and converted data retest in Mercury Quality Center (QC). Created and executed test cases, test sets and test steps in Mercury Quality Center. Tested DPI and web based applications (eCommerce) for
• GUI, Salesforce in the AS400 (Green Screen/GUI) system for the conversion of Confidential CLEC/ILEC customers.
• Clear and concise understanding of project scope, impacted areas, assumptions, constraints, process flow, table requirements, risk, deliverables and mitigation. Peer review of Test Plans is an essential part of duties as well as the ability to coordinate with Developers, Requirements team and all key core members to ensure system interfaces is properly set-up and or provisioned prior to testing, thus ensuring complete success for end-to-end testing of assigned Gaps. Responsible for the execution and testing for UAT, regression, integration, BAU and converted data retest in assigned test boxes.
• Created, staged and closed Service Orders, Trouble Tickets, and Circuit/Line Card orders. Provided updates on daily status calls and met critical milestones with respect to testing methodology, objectives and goals. Possess a keen ability to interpret and dissect Business Requirements Functional Design
• Documents (BFRDD) and Technical Requirements (TR’ s).
• Analyze all product requirements
• Identify dependencies and Check Points
• Develop quality plan
• Create Test Cases in QC
• Define scope of product verification
• Identify risks & contingencies for implementation of quality plan
• Identify quality measures for project
• Drive definition of deliverables from design to QA
• Implemented RFID (Radio Frequency Identification) tracking for shop floor kits
• Prepare project risks & concerns for periodic reviews
• Participate in project team meetings
• Write & prepare test summary report
• Review project status with management

Confidential, Overland Park, KS

SME/UAT Wireless Tester & Support

Responsibilities:

• Role in this position is Testing SME in providing testing for Ensemble (Customer Care, Billing, OMS) and
• Enabler Pre-paid & Post-paid (CRM, Billing, Data, Voice) in the conversion of CDMA, iDen and Push-totalk
• (Dual Mode) wireless services for in-house, vendors and eCommerce services. Position requires a keen knowledge and interpretation of IA’ s (Impact Assessments) and CR’ s (Conversion Requirements) as it pertains to each release. Job requires knowledge and understanding of Process Flows, Project Life
• Cycles and crucial functional requirements. Proficiency in utilizing QC, Test Director, Synergy, UNIX
• (command line), SQL, and TOAD (tables/values) is an absolute must in tracking up-to-the-minute defect status/issues as it relates to Wireless Manager, CSM (CRM), Sview, FDT, Snap, and eCare (Care)
• Business Support Systems. Gained knowledge of PTT (push-to-talk), PTV (push-to-view), IM (instant messaging) and related competencies. Additional role included Test Defect Management (TDM) who is responsible for ensuring test defects are resolved in an expeditious manner to meet the release Service
• Level Agreements (SLAs). Collaborated core team members to ensure all pre/post production defects were assigned and worked to resolution by the appropriate individuals/groups across the application teams and vendors. Traveled to Tel Aviv, Israel for UAT support and enhanced UBP . Proficient in the ability to access, query, and maneuver database and database instance tables (Operations, and Applications) in TOAD (ensemble/enabler), utilizing SQL queries to investigate issues. Conduct and engage vital groups on daily bridges and or conference calls to resolve end-to-end defects. Able to access and analyze logs, run jobs, ping servers in UNIX and gained clear and concise understanding and scope of the end-to-end process from the initiation of orders (OMS) to subscriber activation and billing.
• Functional environment testing of Amdocs (CSM/CRM), eCare, sView, Wireless Manager, FDT,
• Required to present overview of key elements and changes to teams/groups of assigned
• CR/IA’ s.
• Product Catalog experience with respect to Price Plans, Rates, Offers, Events, Promotions, etc.
• Timely approval and assignment of defects to resolver workgroups is essential.
• Perform front-end sanity checks before, during and after each build and or release.

Confidential, Richardson TX

Wireless Billing Analyst/Auditor

Responsibilities:

• QA Auditor and testing of Amdocs re-design via Telegence (ensemble/enable) assigned to Confidential
• Wireless project that is responsible providing support to IT and QA production. Ability to maintain strong knowledge of the Wireless hierarchy that includes BAN/CTN, SOC’ s, Price Plans, text and data, particularly group billing and roll-over matrix. Analyst role was auditing daily billing cycles (350 + monthly) via Amdocs Telegence (Ensemble) billing system for correct minute usage, customer charges, and information disclosures. Conducted preview audit to ensure bills for contractual requirements for each regional market. Test new applications per requirements to insure proper billing to customers.
• Provide support Confidential a Tier 1 level for escalated rejects coming from production. Maintain access database to track excel reports. I also convert CSV data files into audit reports. Auditor was responsible for verifying roll-over and pro-rations for customer who port in/out for (LNP) to Confidential Wireless. Analyze
• SOC’ s and GEO codes via the table to determine cause of billing errors.
• Wireless Local Number Portability (WLNP)
• Real-time rating and billing for wireless service

Confidential, Brunswick, NJ

Analyst Consultant

Responsibilities:

• I participated in a lead role on a $20,000,000 billing conversion/migration project to move billing platforms from outside vendor to in house. My duties consisted of ensuring the accuracy and validation of charge components (Price Plans, S&E, USOC, SOC, and GEO codes), table charge codes in CAMS, DPI,
• CARS and AIS platforms. Work closely with tariff documentation and or tariff updates/changes. It is essential to interact with internal/external departments in an effort to verify accuracy of all documentation.
• Provide trouble ticket resolution/research, revenue recovery (found money) statistics and monthly reports. Maintain on-call responsibilities and participated in test cases to determine the accuracy of product and service codes with respect to pre/post conversion issues and responsible for daily