SUMMARY:

• Accomplished Information Technology leader with more than 15 years of adding value; diverse experience in quality assurance and software testing, with extensive front - end and back-end testing of web and client-server based software.
• Proven track record in both small and large corporate environments; responsible for creating and completing complex projects on time and within budget. Successful at all product qualifications for industry’s most demanding accounts.
• Capable of driving issues to resolution across all functional areas to achieve time-to-market and performance objectives. Impeccable integrity and work ethic.
• Over 10 years of experience in Agile/SCRUM environments.
• Strategic ability to identify, evaluate, select, and execute the right options to drive company valuation while providing quality assurance input to all phases of the software life cycle.
• Envisions smart solutions and facilitates critical planning, design, and documentation reviews; conducts code walk-throughs with development groups. Creates and executes test plans and scripts, including white and black box testing. Utilizes network sniffer/probes to analyze network activity and identify bottlenecks in communications architecture.
• A hands-on leader with proven record of mentoring and keeping teams focused and productive. Anticipates and meets the needs of both internal and external customers.
• Delivers high-quality products and services; demonstrated commitment to continuous improvement through reporting and analyzing defects found during testing and resolution tracking.
• An outstanding relationship builder, skilled at quickly gaining and maintaining the trust and respect of customers and staff on a global scale.

TECHNICAL SKILLS:

HARDWARE:: Sun SPARC / IBM PC and RISC 6000 / Macintosh / DEC VAX and MicroVAX / Sperry 1100/2200 / Burroughs 1900, Medium Systems, and Large Systems / Cisco routers / and Network Associates Sniffer and Data scopes.

SOFTWARE:: UNIX / ADA / FORTRAN / COBOL / C/C++ / SQL/ISQL / SYBASE SQL Server, Gateways, and OMNI / ORACLE / MS SQL Server / Interbase / Harvest, and PVCS CM products / WinRunner / TeamWork (CASE tool) / WordPerfect / MS Office Suite / Framemaker / Interleaf 5 / Time Line / Harvard Project Manager / Harvard Graphics / Visio / Freelance / Lotus 1-2-3 / Novell Netware / MS Windows 95/98/Me/XP/NT/2000/Vista/7/ Red Hat and Mandrake Linux / X-Windows / Open Windows / Rational RequisitePro/ ClearCase/ ClearQuest/ Rally (Agile) management tool.

PROFESSIONAL EXPERIENCE:

Substitute Teacher

Confidential, Annapolis, MD

Responsibilities:

• Reviewed country pacing guide and outlined each class’s content. Developed materials (such as handouts) to facilitate student learning. Presented instruction to students. Conducted testing of NARA archives search functionality to identify new defects.
• Created and administered quizzes and tests to assess student mastery of subject material.
• Established and maintained control in the classroom to ensure a suitable learning environment.

SENIOR TEST ENGINEER

Confidential, Silver Spring, MD

Responsibilities:

• Updated and executed regression test plan against potential releases to identify repair of known defects and identify new defects. Reported results and entered new defects in defect tracking system.
• Conducted testing of NARA archives search functionality to identify new defects.

SENIOR TEST Engineer

Confidential, Alexandria, VA

Responsibilities:

• Developed and wrote End-to-End Test Plan for Financial Processing Next Generation (FPNG) systems.
• Negotiated with FPNG project managers to get support for the testing as it involves their different projects.
• Coordinated with other End-to-End testing stakeholders and supporters to lay out integrated activities descriptions for use in creating a schedule for the End-to-End test effort.
• Developed test scenarios for End-to-End testing that spanned different systems to ensure that data and control moved properly through the collection of systems.

Principal Engineer

Confidential, Greenbelt, MD

Responsibilities:

• Documented process for gathering and refining requirements from stakeholders and then allocating applicable requirements to projects.
• Wrote/rewrote parts of Configuration Management Plan, Mission Assurance Information Plan, Software Design Plan for Joint Polar Satellite System (JPSS) GRAVITE Project.
• Assumed role of Configuration Management Manager for JPSS GRAVITE software development.
• Assumed role of Risk Manager for JPSS GRAVITE Project; participate in risk assessment and tracking of risks using GRAVITE and MIS risk management systems
• Performed detailed analysis of data flows between GRAVITE system and Operational Agreements to support customers.
• Prepared and executed Test Procedures used to assess design and software compliance with medium- and low-level requirements; reported results; coordinated with development group to resolve discrepancies.

BUSINESS ANALYST

Confidential, Silver Spring, MD

Responsibilities:

• Documented process for gathering and refining requirements from stakeholders and then allocating applicable requirements to projects.
• Allocated requirements to projects across VA, coordinated with projects to resolve difficulties, tracked to completion of allocation process.
• Received proposed requirements from stakeholder organizations within VA and then applied quality methods to ensure requirements met standards established for them and entered them into Rational RequisitePro database. Conducted validation of enterprise-level requirements in the central requirements repository that had not been reviewed.

Quality Assurance Auditor

Confidential, New Carrolton, MD

Responsibilities:

• Persuaded, cultivated, and nurtured solid relationships with key individuals during compliance audits while guiding their organizations through the implementation of corrective action plans. Assisted with the complex documentation and process preparation that successfully returned these organizations to compliance. Conducted QA audits of IRS organizations.

Software Quality Engineer

Confidential, Cockeysville, MD

Responsibilities:

• Partnered with Electrical Engineering Division manager and Software Development Group lead engineer to assess and improve peer review performance metrics.
• Designed a review moderator program resulting in improved timeliness and quality of reviews.
• Provided in-depth to engineering personnel, effectively improving review participation.
• Developed process and procedure documentation for software quality assurance and both development and systems engineering process and procedure documentation for the Electrical Engineering Division.
• Enhanced lean manufacturing reengineering through the creation of a “Value Stream Map” for entire organization.

Senior Quality Assurance

Confidential, Chevy Chase, MD

Responsibilities:

• Improved quality and timeliness of delivered products by contractors to the government through the development of processes and procedures for performing audits and reporting results. Worked closely with a contractor during the audit and compliance process resulting in the contractor’s successful qualification for assessment at CMMI Level 3.
• Preempted resistance by organizations undergoing audit processes by a third-party contractor selected by the government. Alleviated discomfort of contractors being audited by establishing solid working relationships through communication and trust and by the successful demonstration of the value of an auditing process that resulted in improved delivery processes of products.
• Provided further confidence by negotiating the scope of audit activity and implementing non-disclosure and proprietary safeguards as well as through the development of a system allowing contractors the option to offer suggestions and rebuttals to audit reports.
• Identified checklist inadequacies and researched viable alternatives resulting in the development of CMMI-based checklists that accurately determined contractor status and which facilitated one audited organization to be successfully assessed at CMMI Level 3. The checklists were then incorporated into use for audits of other contractors.

Quality Assurance Auditor

Confidential, Gaithersburg, MD 2004

Responsibilities:

• Stepped in and improved language-barrier issues by personally incorporating templates for use by non-native English speakers. These efforts resulted in substantially improved quality that greatly contributed to upper management’s ability to gain insight into systemic problems for faster resolution.

Senior QA Specialist

Confidential, Owings Mills, MD

Responsibilities:

• Provided extensive Quality Assurance for new team members and customer representatives conducting user acceptance testing, resulting in more efficient software testing results.
• Created a new methodology designed to minimize software flaws that resulted in the final three software deliveries being defect-free.
• Worked with offshore and domestic cross-functional teams to identify and resolve testing schedule concerns. Developed a test methodology tailored for each team that maintained open communications.
• Established a positive rapport with key personnel; ensured open communication and seamless coordination of test methodologies with several offshore and domestic cross-functional groups that successfully ended problematic testing schedule issues.