SUMMARY:

• Senior IT professional with over 18 years of extensive experience in the core area of Software Quality Assurance, Project, Product, and Operations Management.
• Coordinate the communications, and information professionals to meet technology needs and evaluate progress with proven success in balancing operational efficiencies and business growth with client satisfaction.
• QA, Program management, Project analysis & Cost control, Resource management, Budget Management, critical analysis and problem resolution to lead the organization towards completion of projects and achieve goals with a commercial approach consistent with quality and financial objectives.
• Interpreting business requirements into software system solutions which improves efficiency and benefit end users.
• Implement higher performance standards through Organizational Operations Management, Time Management, Training, Development and Human Resources Management.
• Employ proactive management and strong leadership techniques to generate accomplishment driven workplace environment, resulting in employee loyalty.
• Ensure client satisfaction and customer retention through Strategic Business Planning and Client Relationship Management and by implementing client specific quality procedures and software testing methodologies / standards.

PROFESSIONAL EXPERIENCE:

Director, quality assurance & change management

Confidential

Responsibilities:

• Formulated IT Process/Policies for Software Quality Assurance for Confidential in working with OPS and PMO team
• Implemented Change management process for Solis as well as created the Change advisory Board to review the change requests
• Defined and executed the company’s QA methodologies which adhere to both external and internal quality standards.
• Built a team of QA analysts, as well as mentored resources from various departments into QA organization
• Defined the testing strategies for Data Migration, Joint Venture Integrations as well as internal projects.
• Perform ongoing assessment of Quality Assurance and Testing processes and provide direction for continuous improvement

Manager, Business Applications

Confidential

Responsibilities:

• Improved operational processes and support strategy of Salesforce and RENTCafe team to align with company objectives by building an application development and support team.
• Developed professional relations with different business units and established effective solutions to meet business requirements as well as production issues.
• Analyzed current business processes with business leaders to design the applications with greater business efficiency.
• Developed product strategy and messaging for successful business deployment.
• Defined system and functional requirements as well as technical details in benefits for business users, designed architecture for Lead Management and Help Desk Support system using Salesforce as a platform as well ensuring the business coverage.
• Partnered with Operations in defining National Lease requirements and managed relationship with external vendors in delivery.

Manager, Quality Assurance and Change Management

Confidential

Responsibilities:

• Defined IT Process/Policies for Software Quality Assurance for Confidential in conjunction with other IT and Operations Committee.
• Initiated vendor selection for QA organization, by defining the service required as well technical and vendor requirements along with RFI.
• Effectively created an onsite offshore QA team with Cybage, which consists of Performance Engineering/ Automation as well as Manual Testing teams.
• Developed templates for Test Plan, Test Cases, Traceability Matrix, Defect Report and periodic release readiness report for management
• Implemented and expanded the use of test management and test execution tools (HP Quality Center and UFT) to improve tester efficiency, reliability, repeatability and quality in every release.
• Defined Change Control process for every business group and ensured that IT and Business aligned with the process. Implemented JIRA, for managing projects within IT Organization

QA Program Manager

Confidential

Responsibilities:

• Managed a global Quality Assurance staff of full time employees and contracted resources in a Systems QA organization for Intuit’s marketing team.
• Worked closely to engage with Intuit’s pre - existing processes to coordinate the business and technology efforts from initial visioning through user testing and deployment.
• Created and sustained a clear and actionable customer reporting, budget tools and control devices to accurately track budgets around half million
• Created and promoted clear communication and transparency through reporting, dashboards focusing on clear decision tracking and action points
• Engaged with the customer and global QA team to make the decisions regarding scope, budget and timing to satisfy customer’s business critical needs.
• Introduced and expanded the use of test management and test execution tools to improve tester efficiency, reliability, repeatability and quality in every release.

QA Delivery Manager

Confidential

Responsibilities:

• Worked with offshore delivery team to deliver the Automation Projects to various clients in a timely manner and also managed offshore automation team.
• Reengineered existing QTP automation framework,
• Designed new Automation Framework in Selenium using Web Drivers and
• Lead the effort in migrating test cases from Jameleon to Selenium 2.0. QTP and Selenium is extensively used in creating regression scripts.
• Involved in gathering requirements and also came up with high level test design plan for different applications in both Java and, .Net technologies.

Sr. QA Lead

Confidential

Responsibilities:

• In conjunction with the Program Manager, designed, implemented and successfully managed a formal development and test process for two streams (LM and MJA) in CRM - SFDC team as well as any Data Migration
• Lead daily status meetings and capture, manage, and follow-up daily action items
• Provided test hours for each sprint, managed resources and created test strategy for every major release
• Derived automation strategy for functional testing using QTP and Performance Testing using LoadRunner.

Manager, Quality Assurance and Operations

Confidential

Responsibilities:

• Established offshore operations per the company’s strategy.
• Responsible for daily operations of India office along with managing budget and controlling costs thus keeping the organization on track financially.
• Built a new QA department from the ground up, including the hiring of staff, development of processes and procedures, and implementing testing methodologies in QA and Development.
• In conjunction with the Care team&Client Success Team, review, refine, and implement changes to the Software Development Life Cycle practices to improve quality and timeliness
• Provide single point of contact for all client issues to the Customer support team and liaise with the Product Management and Development team on a weekly basis to review outstanding issues

Director of Quality Assurance Engineering

Confidential, El Segundo, CA

Responsibilities:

• Reporting to CTO, as Director of Quality Assurance was the global purveyor of QA methodologies and process and be accountable for quality of websites delivered across United States for their e-Commerce Platform
• Defined and executed the company’s QA methodologies which adhere to both external and internal quality standards.
• Improved quality processes in software development by establishing a program of formal technical reviews resulting in increased deliverable quality and acceptance.
• Define job responsibilities and strategic direction for a team of QA Engineers responsible for delivering quality components in
• Establish and track targets for year to year improvement in overall software quality, defect detection and containment, and test automation.

Sr. QA Engineer

Confidential, Santa Monica, CA

Responsibilities:

• Designed automation framework using the Borland Test Tools for different projects, created the Master Test Plan, and test cases as required.
• From the detailed use cases, create manual & automated test cases for web applications as well as the regression and function, based on requirements, scripts for testing purposes. Silk Performer was used extensively, for doing performance and stress testing.
• Develop spreadsheet-based test case execution matrix. Report, track and verify defects using Test Track from Sea Pine Software.

Sr. QA Engineer

Confidential, Santa Monica, CA

Responsibilities:

• Member of Mobile Clients Team for Confidential, had the responsibility to create the test cases for various features on different Mobile Clients.
• Used Test Quest and Seleniuman automation tool, to automate the testing of mobile devices, mainly windows mobile.

Sr. Programmer analyst

Confidential, Woodland Hills, CA

Responsibilities:

• Reporting to Director of Quality Assurance was given the responsibility of leading an Automation Team that consists of onsite and offshore.
• Created the framework using WinRunner and also design process for development of the scripts.
• Worked with External Interfaces team, as the SME for Appless Testing with various outside clients, backend testing, comparing the files which are sending out using Beyond Compare tool.
• Developed SQL query scripts to access and extract data from Oracle, DB2 and MS SQL databases, and created tables.