PROFILE:

• Experienced Quality Assurance Leader with more than 15 years hands - on Quality Center of Excellence & System, UAT, Automation & Performance Testing leadership experience. Proficient as delivery lead, project management, portfolio management, and software quality management. Strong knowledge in leading lean Agile enterprises using the Scaled Agile Framework (SAFe). Experience in managing all quality assurance and testing activities of cross-functional project teams, including test automation projects, system integration testing, user acceptance testing, end-to-end testing, and performance testing. Experienced in test resource planning, scheduling and level of effort estimation. As Manager of Quality Assurance, experienced in managing both technical and business teams, resource management, release management teams, and onshore/offshore vendors.
• A result-oriented IT professional with extensive Manual/Automation testing & Change Management experience in the Insurance, Financial Services. Healthcare, Telecom and Technology Industries. Known for technical depth and breadth with a unique ability to lead business/technical resources and communicate effectively with leadership/sponsors. Implemented overall test strategy roadmap including evaluating, selecting, and implementing test environments, test tools, and sourcing partner relationships.
• Supported Scrum Master role on Agile project - facilitated daily scrum calls & triage calls, user stories and acceptance criteria sessions, managed backlog and reported daily status to stakeholders. Strong knowledge of QA methodologies, SOX, Safe Agile, Lean, Six Sigma and CMMI for process improvement. Extensive use of HP & IBM Rational Suite of Automation & Test Management Tools, ALM (Application Life-cycle Management), JIRA, CA Rally, Selenium, Micro Focus UFT, DevOps and Testing Center of Excellence (TCoE) therefore strengthening overall Quality Assurance Practice along with resource optimization.
• Excellent problem resolution and communication skills and have the ability to work under pressure in a highly visible role and capability of completing complex tasks independently. Skill specialties include building collaborative working relationships among departments and functional teams. Possess an ability to quickly comprehend new technologies and opportunities while maintaining a healthy team environment.
• Effectively managed and led a team of Testers at onshore and offshore locations. Developed and enhanced Testing Best Practices and focused on improving the Quality Process that impact projects and integrate well with the SDLC.
• Led system and integration testing of projects and teams for clients - IBM, MCI Communication (Telecommunication), Confidential (Healthcare Insurance), Confidential (Investment & Life Insurance), Clayton Services (Financial Services), Billing Concepts (BSG Clearing Solution) and Confidential (Trading and Banking).

PROFESSIONAL EXPERIENCE:

Confidential, North Haven, CT

IT Quality Control Test Architect

Environment: Micro Focus UFT, QTP (Quick Test Pro), Selenium, JIRA, Rational Quality Manager (RQM), ClearQuest, Reqpro, IBM Mainframe, TSO, APA, Mainview, Planview, MS. Project, Telnet, PerfMon, and HP Microfocus ALM, Performance Center (Load Runner Controller, Analysis, VUGen; Protocols: RTE, Citrix, Web)

Responsibilities:

• Manage UAT & Performance Engineering test teams and provide resource management & advice to staff of 30+ system development and testing members.
• Manage all phases of Testing activities including planning, execute and analysis of a vast program initiative that integrate and impact multiple systems and platforms like Search Engine Optimization (SEO), IBM Watson, Core Admin Redesign Systems, Payment Innovation & ePortal Programs. Mentor team members to leverage new templates and process for across projects. Lately, led testing effort for highly complex and visible programs like SPS (Strategic Provider System) profile, Script, Execute and analysis of tests with accurate reporting on issues and problem spots. Gathered and Supported metrics to forecast quality outcomes and quality measures. Prioritize and clarify to project team that focus to enhanced quality of releases.
• Conduct seminars and workshops. Helped building of testing group from ground up and implemented standards and procedures. Identifying program resourcing needs, assisted management in hiring and selection process of new candidates. Lead onshore and off-shore resources to get the work done.
• Established User Acceptance Testing by engaging business sponsor, customer and end users, this resulted in reduced customer calls by 60% and post production fall-outs.
• Provided RAG status to project and business stakeholders on daily bases and shows path or implemented /shared ideas to bring project from RED to Amber and back on track to Green.
• Participated and facilitated lesson learned meetings to help make improvements for subsequent releases.
• Always communicated both good and bad news with facts and respect peers and team. In returned gained respect and high regard of my work within and outside program teams.
• Timely delivered testing artifacts like Test plans, Daily Status Reports and TESD documents. Kept UAT team focused on priorities and worked with senior mgmt. and business customers on escalation of issues to resolve those proactively supporting monthly releases.
• Being overall program test lead on provided leadership and guidance to UAT track leads and their business staff. Also, helped SIT on knowledge transfer from UAT SME so that test bugs can be found sooner.
• Performed analysis, developed and presented to Sr. Mgmt. staff on “UAT Gaps Remedies Analysis.ppt” and “UAT Opportunity Summary.ppt”. Facilitated and contributed to UAT Peer Review Meeting Minutes.
• Created UAT Orientation deck and defect mgmt process for walkthrough with program/project stakeholders so that expectations, processes, responsibilities and deliverables are clear in Test planning phase.
• Provided and assisted project team and peers on RQM and Clearquest tools.
• Discussed new ideas and contributed with Senior Level Individual Contributor Group Discussion Forum’ meetings and actively participated in ‘Onboarding sessions’ and contributed new ideas and action items in ‘Quarterly Touch Point > Web & Mobile Process Improvement Discussion meeting’.
• For assigned projects, always get engaged in requirements peer review efforts no later than 50% completion of business requirements on assigned initiatives. Proactively asked right questions to make sure requirements are SMART.
• Developed QA metrics to forecast quality outcomes and quality measures. Reduced QA testing cycle by 60% and enhanced quality of releases by 3 folds. Decreased customer patch releases by 50 percent.
• Supported Scrum Master role on Agile project. Served the team with impediments that hinder project progress, coach the product owner monitoring the progress of the sprint, managed backlog and reported daily status to stakeholders, helps team estimate and increase velocity, promotes continuous communication, facilitates sprint planning and triage calls, user stories and acceptance criteria sessions.

Confidential, Hartford, CT

QA Manager

Environment: Quality Center, MS Project, Visio, QTP, Loadrunner, Websphere, Tivoli Performance Viewer, DynaTrace, J2EE Deep Diagnostics, XML, ACORD, IBM Mainframe, DB2

Responsibilities:

• Responsibilities span all phases of the test cycle, from engagement through closure. Involved in the following deliverables - creation of the Statement of Work which includes scope, objectives, resource needs, costs for engagement, Online and Batch Test Plans, Interim and Final Test Reports. Conduct technical assessment as part of proof-of-concept activity. Initiated a procedure to perform risk assessments of batch and online processing to drive scope of performance testing efforts.
• Directed planning of quality testing practices, procedures and initiatives. Worked with leading consulting teams in defining and implementing Testing Center of Excellence. Worked with QA Managers to identify potential risks across SDLC, defined mitigation plans, resolved escalation issues, Implemented performance & load testing benchmarks.
• Effectively managed and led team of Testers at onshore and offshore locations. Developed and maintained positive, successful and professional working relationship with Senior IT Management, Business Clients, Peers and Staff. Proficient in engaging staff, clarifying focus and prioritizing the work and projects. Also, attended on ‘Leadership and Management Development’.
• Responsible for testing that includes assessment, review of test scope, requirements checklist, proof of concept, test approach and planning, scripting and its troubleshooting (parameterization and correlation), test execution, analysis of test cycles, delivery of the final report along with the findings and recommendations. Also responsible for coordinating the testing activities with other teams in order to ensure the proper setup of test environment and availability of data for testing.
• Created and optimized automation suite for the regression testing using QTP for application with various data sources and data types. Wrote several SQL scripts to validate the data integrity in the application using various DDL statements. Performed end-to-end integration testing including data mapping from XML to ACORD format conversion for eApp, NBC, Vantage, Performance Plus, Ascent and PWM applications (‘Policy’, ‘Annuity’ and ‘Assent Management-Investment’ business administration systems).
• Extensively worked on tuning and performance by using Loadrunner on protocols like HTML/HTTP (Web and Ajax), RTE, Peoplesoft and Web Services. Uncovered the bottlenecks in E2E system environment and worked with the SME and DBAs to configure Websphere Server, IIS Server and database servers for an application optimum performance. Application optimization includes tuning Java heap mgmt, database connection, verbose garbage collection and thread analysis.
• Provided platform and admin support for Quality Center framework by leveraging HP-Mercury suite of tools and helped in standardization of process/methodologies and resource optimization. Coordinated and collaborated with Tech lead practice and Capacity planning area to provide the collective feedback on results and application tuning for optimal performance. Engaged in PIM/PRM meetings and worked with SDMs to gain an understanding of project needs in order to ensure proper coverage.

Confidential, Shelton, CT

QA Lead

Environment: QTP, Test Director, TeamTrack, MS Project, Visio, Loadrunner, Silk Performer, .NET Framework, ODBC, MSDE, SQL Server, XML, Data warehouse, Test Harness, Crystal Reports

Responsibilities:

• Built test document templates and presentations for internal departments and clients. Extensively involved in regression testing of business rules of complex applications.
• Provided technical scripting and resolved outstanding issues.
• Led effort to build application test environment and performance lab. Mentored QA team members for following QA standards, procedures and software application best practices. Defined and implemented IT quality assurance process and procedures. Managed team of performance analysts who test, evaluate and validate IT initiatives and identify issues in software or services. Analyzed discrepancies in performance and makes recommendations for product improvement.
• Implemented Change Management Control using Serena TeamTrack and VersionManager (PVCS), and SDLC (PMI) framework.

Confidential, Chicago, IL

Sr. Test Process Automation Consultant

Environment: LoadRunner, Winrunner, Test director, Oracle, MTS, MQSeries, MqStat, VmStat, UNIX and Windows 2000

Responsibilities:

• Performed Functional and integration testing of web-based trading and core banking systems like cash flow, wire transfer, mobile & legal etc.
• Responsible for leading project and testing of an application that is a typical process flow for entering, approving and posting timesheets. Purpose of this application was to improve the time reporting, time management, project scheduling and project management tasks for bank employee.

Confidential, Hartford, CT

Sr. Perf & Functional Test Specialist

Environment: LoadRunner, Winrunner, Sniffer Pro, Netsense ProAnalyst, TeamQuest, Test director, Strobe, Omegamon, COBOL, JCL, C, CICS, DB2, SQL Server, Oracle, Oracle forms, Windows NT and Windows XP, MS Project 2000

Responsibilities:

• Responsible for performance and Stress testing that includes assessment, review of test scope, requirements checklist, proof of concept, test approach and planning, scripting and its troubleshooting, test execution, analysis of test cycles, delivery of the final report along with the findings and recommendations. Also responsible for coordinating the testing activities with other teams in order to ensure the proper setup of test environment and availability of data for testing.
• Extensively worked on tuning and performance by using Loadrunner on multi-protocols like HTML/HTTP (Web and Ariba), ICA (Citrix), Terminal Eliminator (Legacy), Com/Dcom (VB), Oracle NCA (3Tier), and Oracle (2Tier) and Winsock (GUI) etc. Uncovered the bottlenecks in E2E system environment and worked with the SME and DBAs to configure Websphere Server, IIS Server and database servers for an application optimum performance.
• Performed Network Analysis using Sniffer and Net Sense tool in order to see the network impact on LAN/WAN for capacity planning purposes.
• Provided technical lead in the development and testing of software solutions in client-server and mainframe environment. Made decisions and suggested manager on findings and recommendations for production implementation.
• Managed customer expectations regarding scope, timeframe/schedule and deliverables. Build, Improved and maintained strong relationship with LOB management. Responsible for updating the reports like ‘problem id’, ‘monitor’ and ‘capacity plan’ to reflect project's progress.
• Improved and enhanced the performance testing process and procedures by writing Performance Testing Procedures Guide. Helped in the development of ROI (Return on investment) analysis for applications those which had more potential defects identified during testing.
• Completed in the 'Project Management', 'TCP/IP Protocol Suite’, 'Internetworking Overview and LAN Protocols' courses.

Confidential, RTP, NC

Sr. Performance/Integration Test Specialist

Environment: Web application, IBM 3090, SAP-GUI, DB2, LoadRunner 6.5, QA Load, AutoTester, TTT, Lotus SmartSuite

Responsibilities:

• Tested performance/stress requirements of response time and workload volume for end-to-end testing on various systems and three front-end user interfaces to applications (Web sites, SAP and mainframe).
• Wrote and documented load test scripts and updated load test scripts.
• Set up test environment (hardware, software, simulators and tools) and used load balancing of application servers for optimum performance. Monitored and documented performance/functional defects. Performed regression testing to verify fixes of functional and performance defects.
• Wrote master/detailed/daily test plan, test design, test case documents and their templates. Calculated Risk assessment and assumptions for project. Assisted with reporting and analysis.