SUMMARY:

Analytical, highly adaptable IN QA Testing and Project Coordinator activities with 10+ years of experience in full software development life cycle experience, including designing, developing and implementing test plans, test cases and test processes fueling swift corrective actions, significant cost savings facing challenges enthusiastically to achieve consistent quality results. Along with a deep understanding of client requirements, planning project schedules, and coordinating team activities with excellent written and verbal communication skills.

TECHNICAL SUMMARY:

• Accomplished ASTQB Mobile Certified quality assurance professional with over 8 years with diverse domain experience in Banking Healthcare, Automobile Insurance and Travel domains on Web/Functional and Mobile testing with key focus on software development testing life cycle.
• Prepared test plans, writing test cases and verified test cases documented by the QA team pertaining to specific features in the system
• Specific expertise includes: pervasive experience in manual testing, Black box testing, Business Flow testing, Web based testing, Regression testing, Functional testing, Integration testing, System testing, UAT, Functional Acceptance Testing, Front - end testing, End-to-end testing
• Excellent working experience with different phases of SDLC lifecycle including requirements gathering, planning, analyzing, designing, documenting and testing
• Successfully managed timelines, deliverables, resources as well as different sized QA teams including onsite-offshore team structures.
• Experienced in Requirements Gathering & Review, Analysis, Designing Test Plans and Test Cases, Verifying and Validating Web based applications and Documentation based on standards for Software Development and effective QA implementation in all phases of SDLC.
• Hands on experience in writing the test automation scripts using Selenium Web Driver
• Hands on experience in data driven testing, cross browser testing and parallel test execution in TestNG and selenium grid
• Skilled in test case creation, test execution and bug tracking using HP ALM (QC) and JIRA and experience testing web services XML in SOA, JAVA, CSS, HTML JS and SOAPUI
• Acquaintance of methods and tools to extract and analyze data (SQL, MS Access, DB2 Mainframes)
• Performed testing through all phases including Unit, Functional (Black/White Box), System, End-to-End, Load, Regression and UAT to ensure software solutions meet User Requirements and Technical Specifications with experience in leading teams with Offshore-Onsite model.
• Fashioned various project specific valuable assets such as knowledge transfer (KT) documents, Test Plan, Requirement Traceability Matrix, Defect Summary Reports, Test Strategy and Lessons Learnt documents
• Managed large complex testing efforts including project planning, estimation of scope resource allocation and execution and expertise in using defect tracking tools - JIRA, Bugzilla, HP AML
• Working knowledge on Android SDK tool and on Logs, Android Debug Bridge (ADB Tool) with basic commands for tablets / smartphone and testing Web-Based applications in IOS and Android
• Experienced with Mobile Manual & Automation / Regression execution through SEETEST tool
• Extensive knowledge in Accessibility Testing against WCAG 2.0 (A and AA) and Section 508 standards using the following methodologies: visual analysis, manual execution of scripts, assistive technology reviews, color sampling, keyboard only input, and code reviews on mobile and Web applications.
• Deep knowledge in working with Assistive technologies JAWS, NVDA, Voiceover and Talkback
• Strong project leadership and hands-on project management experience with successful implementation of projects of various scale
• Demonstrated use and knowledge of various quality and application development programs/standards
• Superior leadership skills with the ability to effectively represent the QA department in cross-functional teams
• Flexible, adaptive, accountable, committed individual with excellent communication, making, presentation, team building and acquiring new skills with undertake challenging tasks.
• Ability to manage and work with cross functional teams and business / technology stakeholders.
• Manage cross-functional and cross-organizational User Acceptance Testing to test, build and roll out innovative technology and business process solutions that increase efficiencies, improve customer satisfaction, and drive the overall customer experience
• Contributed recommendations for Accessibility compliance and CSS best practices.
• Counselled product owners, stakeholders, and other key personnel on accessibility best practices
• Broad knowledge of accessibility barriers as well as the tools and techniques for overcoming them
• Knowledge of accessibility standards: WCAG 2.0, ADA Section and 508.
• Perform Section 508 Compliance Testing with Accessibility Life Cycle and Accessibility Best Practices.
• Accessibility Guidelines (WCAG), the United States Access Board' accessibility guidelines and Section 508 of the Rehabilitation Act and document testing and other Accessibility related laws
• Also Hands on experience and basic understanding on API/services testing
• Client facing skills with taking initiatives to understand business needs, pro-actively provides inputs to improve products, services, processes with excellent communication skills

SKILLS:

Quality Assurance | Testing Activities | Defect/Triage | Quality Assurance | Accessibility | Database & Integration | SDLC Cycle | Scripting & Programming | Manual & Scripting | Mobile & Functional & Systems | Estimating & Surveys Layout & Design | Planning & Coordination | Subcontractor Supervision | Project Management | Project Client Presentations | Cost Controls | Policy/Procedures Multiple Location Management | Project Documentation

EXPERIENCE:

Confidential, Mountain View, CA

QA Test Lead Coordinator

Responsibilities:

• Worked on testing activities for Confidential Shopping Express US and French inventories, Android, iOS, Web/mWeb along with Confidential assistant voice action commands and Confidential home on all environments like Development, Staging, and Production as needed on every project
• Worked on agile-scrum delivery of software, initial project meetings and understanding process requirements, involved in resource planning and assignments for community testers and leads.
• Major involvement in feature testing for QA requests on a daily basis and reviewing test plans with developers and Product Owners and setting up STG environment ready for testing and work with developers and incident commanders for Customer Impacting bugs and escalations
• Created tests guidelines and communicating the process requirements to testers, communication, support and follow-up, defect verification using buganizer, X25 for continuous daily build release candidates for dog-food, fish-food and cherry-picks, test plan & test case cycle development using Confidential 's drive, i18n, a11y testing, test shopping list for gb, us, fr, it, de, pt-br, ja, tl, pl, to help facilitate working to these regions.
• Prepared status reports, dependency trackers, dependency management, assist the engineering teams.
• Have analyzed systems requirements and define project scope, requirements, and deliverables.
• Worked on completed E2E Express Shopper (POS) testing to pick, pay, bar code scanning, packing, shipping, return, printing and delivery of various items using store console and carrier management tool for various GSX, GSXMD and POG and various other merchants.
• Worked on other wireless devices testing on express shopping using Confidential assistant voice action commands and Confidential home
• Worked with Engineers, Developers, Product Managers to help release updates for web, iOS & Android to play store & Confidential store, support for deployments in various test environments. Test tools DDMS, ADB, XCODE & ANDROID SDK Studio for testing on going new feature testing along with debugging issues, verification of test report and readiness, test results review, update and closure.
• Also involved managing Confidential Mystery Shopping teams across all over the world, project billing and invoicing.
• Worked AoG Project Planning, recruitment, test cycle readiness and monitoring, communication and follow-up, review, test approval and project closure.
• Communicated with both internal customers like youtube regarding the status/updates of projects
• Always coordinated the project teams for all activities for systems analysis, design, development, testing and implementation of assigned projects.
• Monitor and tracking project milestones and deliveries, providing follow-up and reports
• Follow up with internal teams, Outside contractors to related project activities and maintain deadlines
• Communicating relevant information to all team members, such as change in schedule dates, changes in the project's requirements, unexpected blockers/challenges.
• Leading an offshore community of testers for regression testing as a TTL on a daily basis, served as a bridge between Confidential ’s product managers and community testing TTL’s.
• Performed installation, functional and regression testing for the mobile application(Android and iOS) using both simulators and real devices as needed
• Performed integration testing of Confidential Home/Assistant along with Shopping Express website.
• Validating Confidential Assistant app, as well as Confidential Search (web and apps) against accessibility guidelines with testing web and app accessibility on Windows, Android, Mac OSX, and IOS.

Confidential, San Ramon, CA

QA Lead

Responsibilities:

• Performed manual testing-regression testing, smoke testing and defect fix verification for various modules.
• Develop and maintain Internal and external project reports
• Manage Risks/Issues log & monitor team compliance with standards for project issues, reporting, Risk/Issue logging,other internal/external standards with client-satisfaction goals and objectives
• Track the completion of work requests/process, coordinate with other project manager as needed
• Maintained integrated master schedules and that timelines are met
• Monitoring competition of project related documentation, controls and track Change Request
• Involved in User Interface Testing, Integration Testing, System Testing, Functionality Testing, Regression Testing, User Acceptance Testing (UAT), Functional and Responsive design and defect tracking in HP AML.
• Performed HOST validations on the mainframe environment on FD Systems and FISSERV, HOST systems and used SQL to query various data validating STPOL, UTPOL and QTPOL for Touchpoint database application

Confidential, Sunnyvale, CA

Lead Test Engineer

Responsibilities:

• Worked on Mobile device testing on various devices such as iPhone, Android & Windows in Native App and Web Browser, HTML versions on WIFI, VPN & LTE Network in various test environment Test execution on cloud-based devices as well as on real devices
• Familiarity with SW debugging tools - ADB and Chrome Debug Console.
• Assist with team scheduling and confirming opportunity assignments match the required skill sets.
• Help review and monitor completion of program related documentation.
• Providing analysis and recommendations in support of problem resolution
• Strong experience in Java and a front-end technology such as HTML, CSS, JavaScript.
• Tested on iOS, Android and Windows mobile devices testing audio/video, messaging, connectivity/ registration (cross Windows/ Mac and Android/ iOS platforms, cross browsers, cross mobile devices - phones, tablets, iPads etc.)

Confidential, Baltimore, MD

Sr QA Analyst

Responsibilities:

• Evaluated and update User Stories within the project.
• Involved in Daily Scrum meetings, working efficiently in agile methodology.
• Have written test cases based on Acceptance Criteria of User Stories.
• Have reviewed and compose testing results, include any additional analysis needed for inclusion in defect tracking system, like test samples, charts to show defect behavior.
• Decision making skills related to defect classification, severity, and other assignments.
• Managed and worked with cross functional teams and business / technology stakeholders
• Was part of Resource planning and capacity management for each release / delivery
• Responsible to independently troubleshoot feedback of defects and determine if issues are software implementation, network, application related, or caused by other reasons.
• Plan and manages assignments, progress and evaluates results for all projects
• Worked on evaluating test data, assess risks, and develop test result summaries for leadership briefings.

Confidential, Torrance, CA

QA Manager

Responsibilities:

• Managing signoffs of the Test Strategy for the solution and coordinating all test activities within the project
• Worked on the planning test activities and delivering the project on time and within budget while meeting all quality objectives
• Responsible for sign off of the Master Test Plan and other Detailed Test Plans
• Also defining and executing on defect management processes and monitoring, reporting and communicating the test project status
• Responsible for resolving the test project issues and ensuring effective test process improvement feedback
• Mentoring Offshore and OnShore teams for testing activities

Confidential, Columbia, MD

Sr. Quality Analyst/Lead

Responsibilities:

• Worked multiple projects for Physician Value - PV, Federally-Facilitated Marketplace for different project programs like FFM, EIDM, VBM, PQRS for Obama Health Care - Affordable Care Act -ACA
• Involved in Daily Scrum meetings, working efficiently in agile methodology.
• Manager Offshore team for all testing activities for every project
• Maintained traceability matrix to link use cases to test cases with Integration testing, Regression testing.
• Effectively interacted with functional team and developers.
• Written sql queries for backend testing, executed in test and production environment
• Written sql queries for data preparation to meet corner scenarios
• Manage cross-functional and cross-organizational UAT testing, build and roll out innovative technology.
• Collaborate with local/remote teams to implement and adopt applicable testing practices and expectations
• Reasonable for client deliverables such as detailed test plans, test cases, test scripts and test reports any other assets described in the SOW
• Always ensured that the deliverables are of the highest quality to promote client satisfaction
• Also providing attention to detail and focus on excellent customer experience.
• Have lead and drive large cross functional teams cross various projects
• Evaluated the site against WCAG guidelines for Ajax-based accessibility and advanced its compliance including landmark roles and ARIA relationships.
• Coordinated Compliance Testing with WCAG (Web Content Accessibility Guidelines) activities
• Provide technical leadership to teammates through coaching and mentorship
• Act as a tester and lead, flexible to play multiple roles in the team & flexibil to learn new technologies as required by project
• Testing using HP ALM for test execution, defect tracking and QA related reports creation
• Always manage assigned tasks Independently

Confidential, Auburn Hills, MI

Sr. QA Analyst

Responsibilities:

• Compliance Credit Card process worked on multiply releases at Confidential Bank which involves projects related to Compliance Credit Card and data transfer FTP for ACH Payment & Web Portal deployment.
• As part credit card applications required to do an OFAC check for the Bank secrecy act. All credit card applicants are in the application for movement watch lists for compliance.
• The system that scans these applications is very data sensitive and required constant compliance rules update and watch list updates which is tested regularly
• Responsible for monitoring, maintaining, tracking and reporting Credit card compromised event alerts.

Confidential, Moonachie, NJ

QA Tester

Responsibilities:

• Established testing activities for online customer engagement for tour packaging system for all leisure and business tours for all web pages.
• Designed and developed Test Scenario/Test Case for Online tours packages, Search Landing, Package Offers, Optional Searches, Checkouts and Cross Selling deals.

Confidential

Credit Quality Analyst

Responsibilities:

• Working Expired line for Commercial Risk and Marketing solutions Center of Excellence, supporting a portfolio of more than $10MM of Confidential trading services, consisting of products like Gas, Power & Financials
• Performing credit quality assessment of the portfolio by analyzing existing portfolio with segmentation metrics like Geographic dispersion, industry mix, product mix, credit mix

Confidential, Washington, DC

Quality Control Analyst

Responsibilities:

• Reviewing and Underwrite mortgage loan documents to determine buyer, property and loan conditions meet credit union, potential investors, and government guidelines.
• To analyze calculations and verifications of income & assets, and evaluations of credit reports, purchase contracts, appraisals, title commitments, and other loan pertinent documentation.