SUMMARY:

Test Engineering Manager offering a rare combination of expertise in software, firmware, and hardware to build test processes and develop strong QA teams. Creative innovator who has delivered automation solutions, test coverage improvements, and test time reductions. Developer of unique, scalable test solutions that address long - term challenges without sacrificing short-term goals, leveraging over 15 years of experience managing difficult projects on accelerated timelines to overcome emerging issues. Respected leader who builds and mentors new teams to maturity.

CORE STRENGTHS:

• Team Building Test Plans, Cases & Procedures Quality Process Leadership Lab Design
• Budget Management Automated & Manual Testing White Box/Black Box Testing Test Tool Design & Construction
• Test Scripts Testing (device/application/web) Product Development Lifecycle Program & Project Management
• Remote/Distributed Team Leadership

TECHNICAL & METHODOLOGICAL EXPERTISE:

Environment: s Win 3.X/95/98/NT/2000/ME/XP/WIN10/DOS 3.3-6.X/Win CE, Linux

Languages: VB, C/C++, VC++, VB Scripting, HTML, PERL, SQL, MySQL, Java, C#, Selenium, Oracle

Test Tools: LabView, TeamTrack, Bug Tracker, Ghost, PQDI, TCM 2000, Test Director, ApTest Manager, TestTrack Pro, Quality Center, QuickTest Pro, Bugzilla, JIRA, GIT, REST, Jenkins, Maven

Test Equipment: O-scopes, Multi-meters, Spectrum Analyzers, RF Svc Monitors, Power Meters, Soldering

Development Methods: Agile (Scrum/Kanban), Waterfall, Spiral, Iterative, Evolutionary

Test Methods: BVT, Component, Integration, System, Regression, Stress, Performance, Acceptance, UI, API

Regulatory Standards: ISO 9000, BABT, FCC, IEEE

PROFESSIONAL OVERVIEW:

Confidential, Seattle, WA

QE Test Lead

Responsibilities:

• Leading QE\QA testers supporting 2 Project teams (Investment and Project Management).
• Responsible for B2E test coverage to ensure Investments and Grants flow properly through the systems such as Salesforce, SpringCM, Boomi, D365, Docusign, and other subsystems.
• Provided an interface and coordination between offshore resources and onshore development activities, including reporting, process improvements and other QA recommendations for efficiency.

Confidential, Seattle, WA

Senior Engineering Manager (Test)

Responsibilities:

• Directed 200+ co-located and remote resources and 24/7, nine-week end-to-end testing coordination to execute the largest technology implementation in company history, a $150M program.
• Deployed with no Pri 1 defects and minimal Pri 2 defects.
• Led four developers with a significant skill mix to create an automation test framework covering core 200+ front and backend systems and technologies, including Merchants, Merchandise Operations, Direct, Stores, Finance, NPG, and Supply Chain.

Confidential, Seattle, WA

QA Manager, Playmation

Responsibilities:

• Managed a five-member test team to design and implement a hardware/software/firmware automated test harness integral to the CICD directive of Confidential CEO Bob Iger.
• Within a few months, delivered a completely automated solution for quality audits of development delivery upon every continuous integration (CI).
• Enabled first delivery to Confidential partner to begin manufacturing.
• Coordinated testing efforts and strategies to support new Playmation iOS and Android applications, Portal Services testing, and release two new major products.

Confidential, Redmond, WA

Lab Manager/DVE

Responsibilities:

• Managed Manufacturing Test Engineering labs for Xbox to support development and sustain activities for Xbox 360, Xbox 360 Slim, and Kinect Sensor products and multiple teams.
• Collaborated on the design and release of Xbox 360 and Kinect sensor for manufacturing.
• Built and maintained complex test stations for new and existing products.
• Transitioned to Lab Manager then DVE for the Surface team in 2011 to lead product testing for Confidential ’s first ARM-based Surface product through its release and for three product release cycles of the Surface Pro.

Confidential, Kirkland, WA

Manager, QA/Systems Integration/HW Certification

Responsibilities:

• Led three engineering support groups to deliver two certified HDTV DVR products to market under an aggressive schedule, delivering the first-ever retail release.
• Recruited, managed, and optimized the QA team; managed budget; and established strategic and tactical objectives.

Confidential, Seattle, WA

Manager, QA

Responsibilities:

• Managed the Solutions Delivery Quality Assurance team to test the delivery of a large, multi-clustered content delivery solution facilitates the management, merchandising, and delivery of digital goods and services.
• Created predictable and reproducible test coverage and significantly improved defect management effectiveness and efficiency through extensive process improvements.

Confidential, Kirkland, WA

Director, SQA

Responsibilities:

• Led a distributed workforce for the testing and build management for embedded FDKs and PC-based SDKs to create leading-edge photo, video, and MP3 audio players for B2B opportunities.
• Built and led the test teams and processes to deliver the chip and software used for the first six generations of the Apple iPod.
• Developed proprietary technologies such as Audible, Janus/PlaysForSure, and SRSWow.
• Increased team size, scope, and capabilities to 30+ STEs, SDETs, Build Engineers, and documentation associates to meet project and business demand; managed a multi-million-dollar budget.
• Shortened development cycles, enabling the team to achieve its first on-time delivery, by introducing new processes and methods, establishing metrics, and creating new manual and automated test tools.
• Improved test case coverage in system-level testing to 3000%+ and unit testing to almost 300% in less than a year.
• Helped drive the company’s IPO and quadruple its earnings.

Confidential, Kirkland, WA

Test Engineering Consultant

Responsibilities:

• Supported WNCC TSG on MicroMuse Netcool fault management system (FMS) nation-wide implementation by identifying testing efficiency improvements and documenting a step-by-step guide for testing efforts. Designed several tools to validate requirements, rule-sets, assist in data correction, and report generation. Used QC 8 and assisted in upgrading to QC 9.

Confidential, Redmond, WA

Director of Engineering Services

Responsibilities:

• Managing 9 direct reports (White box/Black box testers, contractors, CM, Technical Writer, Technical Support and Web Page Developer) to deploy cutting edge speech technology software (ASR & TTS) as well as SDKs and other speech related products for multiple platforms. Responsible for personnel management and project scheduling/coordination. Under my supervision, advancements were made in the test processes which improved test coverage, reduced testing time, increased accuracy, metrics, and reproducibility.

Confidential, Bellevue, WA

STE Lead

Responsibilities:

• Hired on to lead a team of 4 test engineers in a start-up software development company. Responsible for developing and managing the testing process.
• Company lost 2nd round of funding and reduced staff.

Confidential, Bellevue, WA

Mgr, Operations

Responsibilities:

• Managed team to support Confidential WHQL contract and a team to maintain 3 Confidential hardware labs. Confidential WHQL operations were responsible for validation of HCT/DCT test results for more than 2/3rds of all vendor hardware submitted to Confidential for Windows 95, 98, NT, 2000, ME, and XP compatibility and logo certification.
• Managed a team of 27 test analysts for multi-million-dollar contract.
• Established new policies and procedures that tripled the efficiency and effectiveness of testing efforts.
• Submitted regular reports on budget, statistical submission analysis, and testkit/submission process failures with available resolutions. Involved in contract writing and negotiation.

Confidential, Redmond, WA

Eng. Mgr, Product Dev. Resources

Responsibilities:

• Created test department. Designed testing policies and procedures to be used as corporate standards.
• Support of over 80 design engineers on nearly 200 products, actively participating in entire product lifecycle.
• Defined, planned, and implemented test plans.
• Duties included testing, technical/process coordination, project management, test development, and management of SD in Test, SW & HW Test Engineers and Engineering Technicians for product development, compliance, component, and sustaining engineering efforts.
• Performed unit & integration testing on hardware, software and firmware for mission-critical products.
• Proven ability to work successfully with development and production staff to meet and beat project deadlines on and under budget.
• Some products included E911 dispatch consoles (telephony/RF), SCADA, repeater managers, and paging terminals.
• Performed hands-on testing efforts throughout career Confidential .

Confidential, Issaquah, WA

Independent Contractor

Responsibilities:

• Part time work repairing radio equipment for Public Safety services.
• Equipment repaired/serviced includes, but not limited to, conventional mobile radios, portables, and pagers, telephony and microwave.

Confidential, Issaquah, WA

Field Service Technician

Responsibilities:

• Performed installation, maintenance, and repair of two-way communications equipment for Public Safety services as well as commercial industries.
• Performed component level troubleshooting, applications, RF and antenna propagation theory, and installation of mobile, base stations, repeaters, telephone interconnect communications, and microwave equipment.
• Experienced with most major radio manufacturers. Additional duties: tower work, parts orders and inventory, invoicing, sales.